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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,986 Topics
  • 7,109 Replies
1986 Topics
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Customer Communities (CC)
API "lastpost": does it count only replies or topics + replies?

 Question:The definition of lastpost : does this only consider replies (replies to threads) or any kind of post (topics & replies We found the description a bit confusing.<Source Link: User API>Thank you in advance!Daniele from Personio 

530
olimarrio
2 years ago
tiffany.oda
tiffany.odaContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Zapier to trigger Slack message for post/replies with certain keywords and/or tags

I’m looking for a way to send an alert in Slack when there is a post or reply in the community that has a keyword and/or specific tags added to it. Unfortunately it doesn’t look like either of those are trigger events in Zapier. Does anyone have any workarounds, or is there a way to get these added as triggers?   

7300
bas
2 years ago
L
LisaClarContributor ⭐️
asked in Customer Communities (CC)
How do you use the Knowledgebase

Hello!I am struggling with how we will use or not use the Insided Knowledge base. What is the best practice for the knowledge base? I’d like to use it to share customer specific content that is not in Zendesk. Can some folks share how they are using/not using this module? TIA.   

320
L
2 years ago
KrisGoose
KrisGooseContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Add/Remove "kind of topic" options on Create New Topic page

We’re currently going to hold off on launching our ideas module and release it in the future as a “cool new feature”. With that being said, on the Create New Topic page, there are three (3) preset options for the kind of topic a user is attempting to post:❓ Question💬 Conversation💡 Idea Since we’re not utilizing IDEAS right now, I don’t want to have that option present. I’ve seen other communities not only limit the topic types to 1-2 but also have changed what the topic types are named See example from Miro below: And Workable here:Any directions would be helpful and appreciated Thanks/Grazie/Gracias, DankeKris

610
KrisGoose
2 years ago
annelies.bootsman
annelies.bootsmanContributor ⭐️
asked in Customer Communities (CC)
RSS feed

1 of our new users wants to know if it is possible to get al new activities on our community site in his RSS. Is this possible?

3600
revote
2 years ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Comma in the category stats (mobile view)

It seems that this is inSided’s feature to display the category stats in American “format” with comma (comma between thousands and hundreds and so on).This occurs in mobile view only and in several inSided based community.How to change this? We are in Europe now :)  

240
Alistair FIeld
2 years ago
Idan
IdanContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Does anyone use the community for product onboarding?

Hey everyone!In order to improve our onboarding process (for our SaaS Cybersecurity product), we were thinking of creating an onboarding category that would include all the relevant onboarding materials (documentation, tutorials, etc.).Has anyone moved the onboarding process to the community? Could this process be enhanced (or integrated) with other features? Surveys? Checkbox? Any ideas or examples? 

916
DannyPancratz
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
There's an API operation for Checking User Points within a certain time frame ... so I built an app for our Users to do that on their own

Today I learned… (well, yesterday)The Get Assigned Points API operation (US version) (EU version) has the option to set date parameters from From and To. This addresses the #1 desired feature from our users, who are looking to check month-to-date points and/or previous month points. (Our gamification system relies on consecutive months of points earned; it was based on our previous platform). Using that API operation, I was able to build a custom app that allows our users to look up their points between any two dates on demand. I work for a no code platform that makes it relatively easy to do that, but the same type of app could be built with other simple solutions, including Zapier. Here’s the general App architecture: Request Form Email (easier to ask them for than their User Id) Date From Date To Behind the scenes API calls Find user by field/value (email) Gets User ID needed for next call Get Assigned Points Presentation of points Our platform allows me to do that on the ne

550
Alistair FIeld
2 years ago
Silviu
SilviuinSided Product Team
published in Customer Communities (CC)
Dashboards Improvements: Product Feedback TableResearch

InSided aims to help its customers find reliable data. We are currently working on improving some of the dashboards, and want to ensure that the data we display in all the dashboards is relevant to you. We would like to share some of our ideas and hear your feedback.If you are interested in having a call where you can test some of our prototypes please don’t hesitate to email me directly at spop@gainsight.com 🎯 GoalWhat we want to achieve: New ideation trends table design New metrics have been added and some of existing changed: idea status (now), creation date, company that created the idea, company votes, total votes, company replies, total replies, company views, total views, product area (now) The ideation table can be customisable, so that you can see only the metrics relevant to you  💡 ConceptsWhat we created so far: 🤔 QuestionsWhat we need clarification on: Which metrics in this dashboard are important to you? What would you like to see on this dashboard? Do you find

600
tiffany.oda
2 years ago
alison.mancinelli
alison.mancinelliContributor ⭐️⭐️
asked in Customer Communities (CC)
Employee privacy concerns

Does anyone have a similar conversation happening?We have been pulled into a conversation about is it okay for employees to use their true names as part of their usernames. In my years participating in and working with communities I have never seen some of the concerns pop up. I wanted to see if anyone else has had employees using their true name (first and last name) encounter these issues:doxing harassment targeted for sensitive data abused by trollsWe suggest to all users (internal and external) to choose a username you are comfortable with being seen on the platform, it is our only public facing component besides an avatar, I feel like this is pretty standard. Thank you

650
Blastoise186
2 years ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Customer Communities (CC)
Best Practices for a yearly Community Cleanup/Maintenance

Hi there,Last year I read a topic from @Julian that featured some best practices on Community Cleanup / maintenance. Kind of like, reviewing all the topics, moving them all into the right categories, and updating content that is outdated. That kind of jazz :)I used the search and  cannot find the guide anymore - does anybody have a clue? Best,Dani

460
Daniele Cmty
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
published in Customer Communities (CC)
Gainsight Community 3.0 - A Customer Success GameChangerBlog

'Hello GameChanger Community 3.0 Since it’s inception, The Technology muscle of the GameChanger Community (let’s call it ver2.0 since it’s last upgrade in 2019), had always been strong. That is very apparent from our heavy duty Ideas and Product Discussion usage.While the Technology muscle grew, we knew that Gainsight stands for a much larger cause: of leading this very Human Customer Success Revolution. That not only includes the SAAS tech part of it but also Product-led growth, CS Operations, CS leadership, strategy and now Community aspects too.We realized that as a Community we had some catching up to do with dazzling brand ‘Gainsight’. ? Catching upAs you might have noted, with Pulse this year, we took some steps to expand our legacy Product-Support & Ideation centric Community ver 2.0 into this destination for People, Process and Tech for Customer Success. For e.g. you can meet @LizLee2022 of E Lee Consulting sharing her take on Gainsight’s secret to PLG Or @bplaster, CS Coac

3060
anirbandutta
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
How do URL redirects work with converted or moved topics?

One of my favorite aspects of the platform is the ease of converting between content types (questions to conversations, conversations to articles, etc) and to also move a topic from one location (category to category, group to category, etc). The platform seems to be great at redirecting the old URL to the new one, and we haven’t had a single issue there yet. How does this work? Can I be confident in this going forward or should I keep in mind the potential for broken links as things change over time? 

1640
Blastoise186
2 years ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
Looking for frictionless way to create a user account for a customer

Hi Community!Looking for possible workarounds to create customer accounts on their behalf. Is there another way besides creating one for them and then going on the back end to push them to a ‘Registered user’ ?We know that there are SSO options however we are not yet ready to implement those as we need them to use the emails they have associated with our product so that we can match/use the data in Salesforce. We would need to build a custom SSO option to make sure they are authenticating from our product and just don’t have the resources to do so as this point.Are there any other options for creating a user account for a customer?

540
olimarrio
2 years ago
L
LisaClarContributor ⭐️
asked in Customer Communities (CC)
Help Designing the MVP of my Community

Hello!I am just getting started with Insided, and I’m new to community, but I’ve been in marketing a LONG time.I’m trying to figure out best practices for creating 1.0 of my community on Insided. I am building a community to help enable our customers by providing educational content, best practices, tips and tricks and the ability to interact with each other.  Is there an MVP roadmap for what different areas I need for launch? I am looking at some established communities and it is causing me anxiety!😱

730
olimarrio
2 years ago
Gabolino
GabolinoHelper ⭐️
asked in Customer Communities (CC)
Unique visitors GA vs InSided

Hello folks, I’ve noticed that unique visitors on InSided vs VA is very different. InSided gives me a lot more unique users which is nice, but suspicious. Anyone know why the big disparity? Also, if the unique visitors metric is not reliable, can we at least trust unique registered visitors?THANKS!

2400
revote
2 years ago
L
LisaClarContributor ⭐️
asked in Customer Communities (CC)
Platform Design

I am configuring our Community Platform and I’ve seen two different examples of how community managers organize Getting Started with the Community Content. One example is to have a Welcome to the Community Category and the other is to use the Knowledge base for that content. Is there a best practice or recommendation for this? I like the visual layout of Content in the knowledge base, but I didn’t know if that was an unusual approach. Thanks for your help.

630
L
2 years ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
posted in Customer Communities (CC)
TIL: in the content Dashboard "Posts created" graph view, you can separate Topics and Replies!

I was today years old when I found out (by accident) that you can filter out Topics and Replies in the graph below.Standard View Now if you only want to look at topics (blue), the replies can be quite distracting.You can actually hide those! Just click on “Replies” and they will be hidden. 👇 Of course this also works the other way round 👇I honestly did no ​​​​​t know this, as the “Topics” and “Replies” box did not look clickable at first glance. What are some other useful little things that you discovered way later than you should have? Would love to hear from other members. Feel free to share below 🤗

120
Alistair FIeld
2 years ago
M
MvelardoContributor ⭐️
asked in Customer Communities (CC)
Community export of users

As admin, how do I export a list of users that are subscribed to a community?  I would like to see the list of users subscribed to a community.  I do not have sales force.

651
olimarrio
2 years ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
Has anyone invited their Partners to Community? Looking for inspiration!

Hi Community! We are looking at inviting some of our Partners to be apart of the conversation in our Community.While we have different types of partners (some resellers, some DEV/SI focused etc), we have many products that integrate with ours and have heard multiple pain points, including communication timelines because it has to go through a middle man (us) and back and forth to the customer and not being able to speak to a specific integration without having more knowledge.We definitely would want to start out with a beta program where the selected Partners would only have access to specific areas with custom user roles.I am looking for anyone willing to share about how they integrated Partners into their Community? Any success stories? Or trial and error?Any insights are appreciated!

720
ryanne.perry
2 years ago
JKelley
JKelleyHelper ⭐️
asked in Customer Communities (CC)
Is there a way members can filter search results by date? Custom search filters

We had one of our more active community members ask if there is a way they can filter search results by date / recency.  (Front end, not moderation).Is it possible for us to configure this or what would you advise?

700
JKelley
2 years ago
B
beneditacssContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Zapier InSided // HubSpot

Hey there :) has anyone set up some zaps between InSided and HubSpot? I managed to do the most essential one but I am getting stuck on some others as Zapier it is not recognising some properties from InSided (like user email). I would love to hear from your experience if you have done it! Thanks  

280
DannyPancratz
2 years ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Customer Communities (CC)
Best Practice: use Custom Roles to "tag" users and segment them in Analytics.

Currently, we use Custom Roles to “tag” certain users in order to segment them so we can better understand their behaviour in the User Dashboard (Analytics).The ultimate advantage of the User Analytics DB? It is the only place where you can display activity and filter by the timeframe.For example, we have a custom role called “Tag: potential superusers”These are users that are relatively new and have relatively high levels of activity, so at some point we decided to reward them in order to keep them motivated. We created a segment, bulk-assigned a custom role to them (the tag mentioned above), and gave these users a special treatment (e.g. a nice message in an inbox, some unexpected swag, or a coffee chat, entirely up to you). Then we used this tag in order to filter them out in the User Dashboard (Analytics).Then we look at activity levels e.g. in the month before we did a certain initiative, and in the month after, in order to test out its effectiveness. So we would look e.g. if they

463
DannyPancratz
2 years ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Gamification API, how to assing points to all users

I am just learning to use API and my first task is to assing points to users. I can see from documentation that I should add each and every user id.I want to assing points to all users so how to do that?  

670
revote
2 years ago
M
mbonnellContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Private Knowledge Base

Is there any way to lock KB content behind specific community permissions? If I make a new category in the KB, it appears to be immediately public without any way to draft content behind the scenes. 

320
M
2 years ago

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