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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,934 Topics
  • 6,901 Replies
1934 Topics
copperml
coppermlContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Can users resize images on posts?

Hi, it’s been my experience that users cannot resize images when they post. I can resize images when I post an article from the Control, but not when I create a topic. Just wanted to confirm that’s correct and I’m not missing something?There’s this previous Idea that implies this feature is available, but I’m not sure if it applies only to the Articles.Thank you!

897
R
2 years ago
erin.brisson
erin.brissonContributor ⭐️⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Bug? 404 when trying to access control from Page 2 of an Idea

When I click on Control from the second page of an idea, I get a 404 error. Could this be a bug?If it’s not a bug, I recommend allowing us the ability to click into Control from the second page of an idea so we don’t have to go back to page 1 just to get into the control environment.

263
erin.brisson
2 years ago
Juliana Spinardi
Juliana SpinardiHelper ⭐️
asked in Customer Communities (CC)
Integration Community and Roadmap

Hey, Community! We want to integrate Community and Product Board. The idea is to have the Roadmap available in the Ideation Section (in the community). I’m looking for bench - so we can see what is the best way to do it. Thanks a lot

601
Sebastian
2 years ago
Chris Anderson
Chris AndersonHelper ⭐️
asked in Customer Communities (CC)
Create a Zap to find/add SFDC contacts when new members join

We’re setting up the SFDC<>inSided integration; however, if the new member doesn’t exist as a Contact in SFDC already, then no data flows through. Therefor, I’m trying to set up a Zap (via Zapier) to:Check if a Contact exists in SFDC when a new user joins the community If Yes, do nothing (engagement data will flow fine via the integration If No, check to see if an Account exists...this is where it gets a little tricky, not sure yet what fields to map from inSided>>SFDC to check for this, would love any examples or suggestions If Account exists, create a Contact under that Account If Account doesn’t exist, create an Account After Account is created, create a Contact under that Account I’m relatively comfortable in Zapier, but this is a more complex Zap w/paths so wondering if anyone else has done this and can share their Zap and/or tips. Thanks! cc @daniel.boon 

506
Chris Anderson
2 years ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
Question about Gainsight integration & Journey Orchestrator

Hi Community! I am in need of some help with clarifying a few questions on the Gainsight integrationWould anyone be willing to share a screenshot of what the data should/would look like in Gainsight? For the ‘Community visited’ data push does that include last login date, # of logins, or when they last visited? Is there another article that dives into the following bullet? Essentially I am trying to figure out if I can automate a private message or reminder to customers who become or are inactive using the bullet point below from Gainsight integration post Use Journey Orchestrator to remind customers to sign up to the community. Thanks in advance for your help!

1123
aaronhatton
2 years ago
laura.porcincula
laura.porcinculaContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Keyword search data

Is there a way to understand what keywords users are searching for in our community?

773
laura.porcincula
2 years ago
copperml
coppermlContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Anchor tags in articles

Hi, something I like about Zendesk Guide is the ability to create anchor tags to hyperlnk to different places in an article. We use this to create table of contents in longer articles.Is there a way to achieve the same thing in the inSided Knowledge Base?Thanks!

1666
A
2 years ago
Cathleen
CathleenContributor ⭐️⭐️
asked in Customer Communities (CC)
Recording of events

Hi, is it possible to recording the events in InSided? Thx, Cathleen

232
leo-inspired
2 years ago
Cathleen
CathleenContributor ⭐️⭐️
asked in Customer Communities (CC)
Events registration for closed community

Hi, we would like to plan events where registration is required. These are exclusive events, so only invited contacts are allowed to attend. It must not be possible to forward the event link!The participants are also not allowed to see the emails of the other participants (data protection). Can you tell me if this is possible in this way? Thx, Cathleen

321
A
2 years ago
Kseniya
KseniyaContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
PowerShell language in 'Code' widget?

Hi everyone,Do you know if it’s possible to manually add PowerShell  language to ‘Code’ widget?Our community is using this scripting language a lot for monitoring/reporting/automation, therefore I’m curious if that could be added somehow or it’s a new feature request  

1264
olimarrio
2 years ago
Ditte
DitteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Questions about customisation and theme

Hi folks,I’m working on a new look and feel of our communities, and I’m wondering where I can see the Warning button in action? What do I have to do to get it to pop up?Also, I don’t seem to be able to find where I can change the placement of, and customise the color scheme of the breadcrumb bar, any hints? :) in addition I’m wondering how I can customize the side widgets? Currently they’re all just default text on default background, and they kinda drown amongst each other. Thanks in advance for any information :) Cheers,Ditte

1004
leo-inspired
2 years ago
C
ChristineContributor ⭐️⭐️
asked in Customer Communities (CC)
How do I resend a contact an invitation?

Since our community is closed it takes quite a few steps to get someone in there if they just register by themselves so I would like to avoid that and just invite directly to the community and to a group.I’ve uploaded a lot of contacts so they don’t have to wait while I approve their accounts but some invitations have expired. How do I resend an invite email to a contact?Also, when sending an invitation and adding to a group, what does the email look like? It doesn’t allow me to choose which group to invite them to so is it just a generic invitation email?

542
C
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Permissions for Events Module

As far as I can tell, there’s no way to control permissions for the Events module like you can with the Ideation and Product Updates module. Is that correct? Use case: Public community, but turning off permissions to unregistered users (or other roles). 

812
V
2 years ago
R
reneighContributor ⭐️
asked in Customer Communities (CC)
Why were different icons used as compared to the Design Template?

Hi, I have realized that the icons used in design template and the actual website differs, hence, I would like to know if there is another icon pack that was used as the icons should be reflected from Design to the actual website unless it was not mean to be like this.Furthermore, I would like to know if there is a way around in changing the icons. Would be grateful to understand more on this.

675
olimarrio
2 years ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
posted in Customer Communities (CC)
Community Newsletter Ideas?

We’re planning to start sending our Community members a quarterly newsletter. I was wondering if anyone else has tried this, and if so, what worked well? If anyone’s willing to share a sample of their newsletter, I’d be interested to see that too! So far, we’re planning to include recently implemented ideas that originated on the Community, ideas from Community that will be released in the next few months, recent solutions/best practice discussion posts, member spotlight for some of our most engaged users, and info on our on-going product Q &A office hours. The hope is that the newsletter will encourage disengaged users to come back to Community.

1864
Chris Hackett
2 years ago
Edel Clark
Edel ClarkContributor ⭐️
asked in Customer Communities (CC)
Differences between moderation tags and moderation labels?

This sounds like such a simple question to know the answer to - but the more I dive in to search for answers, the more conflicting information I seem to read! I’m keen to set up a good process going forward using public tags, moderation tags and moderation labels. Public tags make sense to me - they’re public facing, and help organise and group topics in an easily searchable and transparent way for all users. Now - moderation tags vs moderation labels  - how do you utilise them best, and what’s the difference in how they are used? 

763
revote
2 years ago
Chris Anderson
Chris AndersonHelper ⭐️
asked in Customer Communities (CC)
Is there a way to pull a list of members who've upvoted ideas?

We’re spinning up a private group for research and additional feedback, and would like to invite members who have upvoted ideas related to the project (we’ve identified 5 ideas). Is there a way to pull a list of members who’ve upvoted an idea, to make this easier? Any tips or workarounds anyone can share would be greatly appreciated!

432
Chris Anderson
2 years ago
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
asked in Customer Communities (CC)
Move posts into a group

It’s not currently possible to move a post that has been created in a category into a group via control. Could we please have the capability to move a post that has been created in a category to a group? 

474
V
2 years ago
M
michellefContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Notification about upvotes

Hi! I would like to receive a notification when an idea is upvoted, is this possible? We are tracking our votes in Productboard and I would like to add any upvotes to the idea within Productboard. Thank you!

472
M
2 years ago
L
lewysgammondphiContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
How to order sticky posts in the way I want?

Hi there! I’m new to inSided, so still getting used to the platform. Sorry if this is an easy fix. In one of our groups, we want to stick/pin a few posts to the top. But, some pinned posts are more important than others, so we want these to appear at the very top. However, I think because these posts were created at an earlier date than the others, it automatically gets put to the bottom of the pinned posts. Is that correct? If so, how can I fix this? Would I have to create new topics? Thanks! Lewys

1075
L
2 years ago
adam.ballhaussen
adam.ballhaussenHelper ⭐️
asked in Customer Communities (CC)
Using Qualtrics for surveys in Community

Is anyone successfully using Qualtrics surveys in their community to collect feedback from community members? Qualtrics is the survey tool my company uses and I’m exploring how to incorporate some sort of NPS/CSAT survey into the site that would automatically pop-up for every Nth user. I’ve seen discussions about exit surveys in the community but haven’t found any mention of Qualtrics. Thanks in advance!

1456
Daniele Cmty
2 years ago
C
Constantijn des BouvrieContributor ⭐️
asked in Customer Communities (CC)
How to be automatically notified of a new registered user

Hi, we would like to be automatically notified of new users registering to our community. Of course we can check the list regularly by hand, but it would be helpful to, for example, have an email being automatically sent to a responsible person when a new user registers. Is this possible and if so, how? I have searched for an answer, but have not been able to find one (but maybe I haven't looked in the right places :-)).

362
C
2 years ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Customer Communities (CC)
System Emails > HTML variable > post_content: Can we choose how many rows of content will be visible in the preview?

Dear Community,Is it possible to choose how many lines of text will be visible in the preview of an email notification?If possible, we would like to reduce it to 1-2 lines of preview instead of the full text preview so our users are more likely to click on the following button, view the whole tread, and engage in the community.We have the problem that many of our users don’t respond to comments or mentions as they can already see the content in the email. We assume it’s more likely for them to add a like, or engage, if they open the content.Completely removing the preview is something we might not want to do if our members are used to having this feature. They surely will notice the change and this might make them unhappy.  CC my teammates @Andrea Mendoza Picazo @Selina @MarcPersonio @Lena H. 

811
olimarrio
2 years ago
Daniele Cmty
Daniele CmtyHelper ⭐️⭐️
asked in Customer Communities (CC)
Create a new Idea: How to set "Product Area" as required field instead of optional?

Hi, this is pretty straightforward.Create a new Idea: How to set "Product Area" as required field instead of optional?How do I change this from being optional to required?Couldn’t find it anywhere in the settings, or in the Knowledge Base.Thank you! 

331
ravi.kurma
2 years ago
mdellarocco
mdellaroccoContributor ⭐️⭐️
asked in Customer Communities (CC)
Does anyone know how to remove the Title completely from Search Banner?

We have decided to use the Hero Image Itself as the title on the homepage.  When I try and delete the Title completely when editing, it keeps defaulting back to a title I had put in when I had set up a trial account.  So for now I just input a period but it still looks funky.  If I can’t leave the title area blank would someone be able to direct me to the edit area in the platform where I can change the color of the title so it will at least appear invisible?  Thank you! 

472
mdellarocco
2 years ago

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