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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,934 Topics
  • 6,901 Replies
1934 Topics
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chloe.tullyContributor ⭐️
asked in Customer Communities (CC)
How to change usergroup when someone leaves your organisation

What’s best practice when someone leaves your organisation, but has posted on your community. How do I change their status/usergroup to show that they no longer work there?  Thanks 

275
wtempleton
2 years ago
Taylor Lecky
Taylor LeckyContributor ⭐️⭐️
asked in Customer Communities (CC)
How can I edit the introductions bar widget?

Hi there!Wondering if someone can point me in the right direction as I’m looking to edit our introductions bar widget. I read an article that mentioned you can edit them in the background underneath the “phrases” section but I can’t find it anywhere.Screenshot below of our current introduction bar. I want to update the value props and rather end it with the CTA: Ask your question - I’d like to update it to “Join the community”. Any help is very appreciated :) 

1063
ravi.kurma
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
URL Parameter to hide custom CSS

In a recent support session, @matt enbar showed me a great trick for adding a URL parameter that disables the custom CSS on your community. It’s very helpful for comparing out-of-the-box to what you may have customized with CSS. Asking here in hopes Matt can answer so I can find it again in the future (and so others can benefit) :) 

521
SmartlyGreg
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Is it possible to automate adding a moderator tag based on time passed?

In our moderation process, we add a specific moderator tag to questions that haven’t received a reply in >12 hours. This puts it into our moderator’s workflow. Currently, I’m doing this manually at the start of each day. I have a filtered view saved and then I add the tag to questions that newly fit the criteria. My question: Is there a way for me to automate this? Is there a solution using Zapier, the API, or something like that to automate adding the tag after X amount of time? Zapier gives me the action half for the automation, but I need a solution for setting up a trigger based ontime since published > 12 hours # of replies = 0Any recommendations? 

736
Kenneth R
2 years ago
Dkreiger
DkreigerContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Why is my Header Logo grainy

Hello,  I have noticed that my header logo is grainy. Is the site compressing the logo? I have tried to other images and it seems to still be doing this?  https://community.streamsets.com I have added the images I have tried. 

476
Dkreiger
2 years ago
A
Anonymous
asked in Customer Communities (CC)
Slack and inSided

Anyone successfully running a Slack community alongside and integrated with their inSided community? I’d love to hear how you have the two working together, have things setup. Feel free to DM me and we can set up some time to chat.

1184
bas
2 years ago
A
alexandra.cullerHelper ⭐️⭐️
asked in Customer Communities (CC)
Why is a new topic created when a post is reported?

I’m pretty sure this has been asked before but I can’t for the life of me find the post so I’m making another. Sorry about that! We have asked users to report a post when they find a broken link. This is fairly common as a result of shutting down our old support website. Whenever a post is reported, a brand new topic is made in a publicly-accessible subforum, as shown below:  Is there a way to stop this? Or to change which subforum the topic is posted to? I manage the reported posts on the back-end so usually end up missing these new topics. None of my users need to see these reports, so I’d rather not have them on the front end at all. 

443
A
2 years ago
SmartlyGreg
SmartlyGregHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
I cannot find a way to add a user to a group, individually or in batch or via Zapier or the API, am I missing something?

I’m working on the idea of tying an event to a specific group. Going forward I would very much like to tie the RSVP to an event in InSided to joining the group BUT today I just need a way to add people to the group if I want to… Anyone faced a similar issue, found something I did not?

603
bas
2 years ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
As a admin or moderator, can I log in as a other user?

There are situations when admins or moderators should check user´s settings and in order to do so you have to be able to switch profile between admin → user.Is this possible, I can´t find any info about this? And, if this is possible am I able to see users private messages as well?

522
revote
2 years ago
A
Andrew_WonderContributor ⭐️
asked in Customer Communities (CC)
Changing Group Status from Private to Public?

Hey,We created a private group and want to change it to public now. Is this possible?All the best,Andrew 

554
ruth.kenrick
2 years ago
ruth.kenrick
ruth.kenrickContributor ⭐️⭐️
asked in Customer Communities (CC)
Recommended content at the top of each category page

Hi there, I’d love to add recommended topics/articles that would stay permanently on the top of the category page, so that I can make certain blog posts/articles (eg. our introductions post) the first thing that users see. inSided does it on this Community, but does anyone have any idea on how to recreate this?   Thanks!

781
Wolfgang Hammer
2 years ago
K
Katie_rayContributor ⭐️
asked in Customer Communities (CC)
Email button link

Is anyone able to change the link for all the email buttons? Im not sure where in the code I need to change it! Problem: when a customer gets the email, they try to press the button and it takes them to the backend of the community where it says the link doesn't work. 

415
A
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Search landing page: Is there a way to call out that they should log in for full results?

We switched to public visibility for our community last week. 🎉Some early feedback is that people are using search when logged-out and wondering where the full results are. They can see some for public categories and content we have integrated into our federated search. But they don’t see private category content (most of our posts). Is there a way to edit a phrase or inject CSS to style the logged-out search results page to indicate that they they should log-in to see the full results? The Community source (Phrase nav.title.community) is the one with private permissions. Perhaps is there a way to make this phrase say something else when they’re logged-out?  

384
SmartlyGreg
2 years ago
tomasmouton
tomasmoutonContributor ⭐️⭐️⭐️⭐️
posted in Customer Communities (CC)
Beta testing on Fórum NOS

Hello everyone, I would like to announce that, although being online for only 2 months, we will start our Beta Testing Program on the platform! We are really excited to do so, but, again, why not hear from all of you that have more experience? Could you please share your experience on this matter? Things like this would be very important for us: 1) How do you moderate the pilot tests? 2) How to you collect and analyze the qualitative feedback given? 3) Did you have any "leak" issue? How did you treat them? 4) Do you have workers from the different areas (such as Product, IT, Innovation) helping the moderation team? If so, what kind of access do you give to them? Please, feel free to add any other point into this discussion :) Looking forward to hear from you guys!

1046
anirbandutta
2 years ago
A
Andrew_WonderContributor ⭐️
asked in Customer Communities (CC)
Change logoipsum in Emails?

How can we change the logoipsum to our company’s logo when receiving an email notification? 

1244
C
2 years ago
K
Katie_rayContributor ⭐️
asked in Customer Communities (CC)
Authorization

How do I remove the authorization email?

81
Julian
2 years ago
Hiewwaiy
HiewwaiyContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
suscribe to ideation?

Hi, Customers are wondering whether it is possible to suscribe to the ideation page, so that they get notifications when new ideas are submitted.As far as I can see, there is no possibility to suscribe to ideation or am I missing something?  

353
DannyPancratz
2 years ago
Fescholz
FescholzContributor ⭐️⭐️
asked in Customer Communities (CC)
Event timezone

Why aren't all timezones available being displayed in the event's timezone drop down list? I'm looking for UTC - 03:00 and I can't seem to find it.     

27014
Cristina
2 years ago
A
alexandra.cullerHelper ⭐️⭐️
asked in Customer Communities (CC)
Award badges based on Skilljar behavior

Hi everyone!I am creating badges for course completion within Skilljar. The intended behavior would be: User completed course Skilljar notifies InSided User is awarded the relevant badgeHas anyone tried to set something like this up? It looks like it can’t be done with Zapier :( so I am looking into the API. I am brand-spanking new to the API so if anyone has an example of this type of workflow I’d really appreciate it! 

3166
C
2 years ago
Julian
JulianGainsight Employee ⭐️⭐️
published in Customer Communities (CC)
Check out our B2C Community Benchmark for Q1 & Q2 2021Benchmark

It has been on our wishlist for a long time to be able to share valuable benchmark information with you here on inSpired. In the past, this was not an easy task simply because it was not that easy to collect all this information for you in an efficient manner. While we performed a benchmark last year, the process was quite labor-intensive and not scalable. Hence we are super-proud to say that we are now able to offer you these insights on a more regular basis!Before we dive into the numbers however, let’s first have a quick overview what we measured, and how. Scope and methodology This benchmark has a focus on all the B2C communities which use inSided. We further categorized communities based on vertical (Telco & Consumer online services) and also on their level of maturity (more on that later).We have measured only communities that have been live for at least six months in January 2021. It is important to note that, in a small amount oif cases, we were not able to measure all KPIs

5037
Julian
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Does Active Since Last Visit paginate?

From what I see on InSpired and my community, it does not. It just shows the list of X number of active topics. The recently active search page paginates results in sets of 25. If there are >25 active topics since a user’s last visit, will this search page paginate the list? Will it extend beyond 25? Or will it cut off? 

311
alfonsmr
2 years ago
A
andre.gerardContributor ⭐️⭐️
asked in Customer Communities (CC)
Is there a way to add or invite a user to your community platform

I’m trying to see if there is a way to add or invite someone to the community beyond a CSV upload.  If there are one or two people creating a CSV every time seems inconvenient. Is there a way to add an external user that’s not a team member in a singular fashion? Thank you!

2499
A
2 years ago
olimarrio
olimarrioGainsight Employee ⭐️
posted in Customer Communities (CC)
Reduced Support for Easter Monday - 18th April

Hello dear community 👋, I hope everyone is doing well. The inSided support team will be operating a reduced service this coming Monday for Easter 🐣, which may mean there is a delay in response to any non-urgent support queries. You can still submit tickets to support@insided.com and we will endeavour to answer these as quickly as possible upon our return on Tuesday 19th April. We will of course continue to monitor the support desk for any urgent issues, alongside our engineers who will be on call should an incident arise. On behalf of the inSided support team, I want to wish everyone an enjoyable weekend.  

340
olimarrio
2 years ago
Melissa Meyer
Melissa MeyerContributor ⭐️⭐️
posted in Customer Communities (CC)
1:1 Networking Opportunities within Community

Hi Everyone, I’m exploring how we can facilitate 1:1 networking within our InSided-powered community, and would love to hear any tried-and-true advice or processes other have tried. Am always a fan of automation so if there’s a tool/service you use to do it effortlessly, I am ALL ears 😀

131
Casstastr0phee
2 years ago
J
jane bradburyContributor ⭐️
asked in Customer Communities (CC)
Access Past Events

Hi team, I’m looking to access past events on the insided platform, so we can add tags to them for display. How can i do this? Thanks!Jane

111
A
2 years ago

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