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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,986 Topics
  • 7,109 Replies
1986 Topics
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SimonaDimitrovaContributor ⭐️
asked in Customer Communities (CC)
How can wee keep the community public but disable registrations?

Hey, I would like to promote our community more widely + build links for SEO but I can't seem to find a way to keep the community public while disabling public registrations.In fact, we want only our users to access the community and they can do so via SSO. We don't want to allow anyone to register without passing by the SSO but we still want to keep the visibility of the community + the Q&As so they can be searchable on Google. Any idea?Thanks!

650
Yoeri
2 years ago
Julian
JulianGainsight Employee ⭐️⭐️
published in Customer Communities (CC)
How to manage tags on your community the right wayGuide

The more content your community has, the more diverse will be the tags your users have entered. You might have seen spelling mistakes or various ways to label the same thing on your community as well. This makes it hard for your users, as nobody will search all different tags of the same thing in order to find what they are looking for, right?   Our tag management feature will help you to find the right tags, and the automatically suggested tags in consequence will help to structure your content much better. This guide will help you to find the right approach that fits your community.   Step 1: Find what tags are being used currently   If you go to [Settings] - [Public Tags] in your Control Environment, you will see a list of all the tags which are used on your community, sorted by popularity:     If your community is small or new, the list probably will be easy to browse. However, for larger communities, there might be several pages full of tags. In this case, you might wan

2460
Daniele Cmty
2 years ago
adam.ballhaussen
adam.ballhaussenHelper ⭐️
asked in Customer Communities (CC)
Can you replace inSided's search with a third-party search provider? (Coveo)

Hi there inSided community!  We’re currently evaluating using Coveo as our federated search provider and hope to use Coveo to power the search in our customer help center powered by Zendesk (help.docebo.com)  Obviously, we’d love for our customers to have the same search experience and to have the ability to discover the same content regardless of which self-service resource they’re using (our community, our help center, our university, etc.) I’m curious, has anyone here successfully replaced inSided’s search functionality with a third-party tool? Can anyone share best practices here for using Coveo within inSided?

2870
Yoeri
2 years ago
N
nandhakumar.mContributor ⭐️
asked in Customer Communities (CC)
HTML Widget OAuth integration queries

We are trying to integrate Custom HTML widget into the staging environment where we are calling an API that gives us the response based upon that we will dynamically load the HTML content. Where the API we are calling is integrated using OAuth Token based authentication which requires fire login API with credentials we get JWT bearer token and expiry as response. Using that token we used to call another API that gives the response to load into the HTML widget. Here we found that the AUTH credentials are kept open in the client side JavaScript content which is a problem for us. Is there a way to protect/secure the credentials that is kept in client side in JavaScript code? Is there a way which we have for communicating with OAuth with External applications to load HTML widgets / embeddable widgets in secure manner ? Is there any short codes available in inSided community. Like in HTML widgets if we use “<% inSidedData.user.name %>” which is replaced by the user name.

480
bas
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
SEO settings for Product Updates and Groups modules?

You know how you can configure some SEO settings for categories in Community and Knowledge Base modules? Is it possible to do that for the Product Updates and/or Events modules? 

190
DannyPancratz
2 years ago
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
posted in Customer Communities (CC)
What were your peak monthly user sessions in year 1?

Hey everyone!Curious about your community launches. What was the peak number of user sessions you saw in year 1 of your community?

250
DannyPancratz
2 years ago
dandre
dandreContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Create a question from external app

Hey folks, Looking for ideas or suggestions on how we might create a question from within another application. The idea here is that most of our customers start with documentation first, before reaching out to our support team. We want to try wedge community in that customer journey to encourage customers to seek an answer or open a question without leaving the doc site. I’d love to snap in the topic creation form into our app, so we can leverage the ‘related topics’ suggestions so customers can find existing topics - not sure if this can be done via API. We are open to leveraging the API but need to explore the functionality for that - and there is the question of handling authentication too.Anyway, has anyone done this, have any recommendations or ideas?

490
I
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Do manually awarded points (via the API) show in point totals in the User Dashboard?

We’ve started implementing some manual points for things outside of gamification.I just want to confirm that if x points are awarded to a user on x date, that it will be reflected in their point totals for that time period on the user dashboard. 

420
DannyPancratz
2 years ago
N
nandhakumar.mContributor ⭐️
posted in Customer Communities (CC)
HTML Widget OAuth integration queries

We are trying to integrate Custom HTML widget into the staging environment where we are calling an API that gives us the response based upon that we will dynamically load the HTML content. Where the API we are calling is integrated using OAuth Token based authentication which requires fire login API with credentials we get JWT bearer token and expiry as response. Using that token we used to call another API that gives the response to load into the HTML widget. Here we found that the AUTH credentials are kept open in the client side JavaScript content which is a problem for us. Is there a way to protect/secure the credentials that is kept in client side in JavaScript code? Is there a way which we have for communicating with OAuth with External applications to load HTML widgets / embeddable widgets in secure manner ? Is there any short codes available in inSided community. Like in HTML widgets if we use “<% inSidedData.user.name %>” which is replaced by the user name.

100
N
2 years ago
tom.shaddock
tom.shaddockGainsight Employee ⭐️⭐️
posted in Customer Communities (CC)
Reduced US Support hours for 4th July

Happy 4th July for all US community members! 🇺🇸🎊 Our US support team will be taking a deserved break during this day due to the public holiday, this means there may be a delay on any non-urgent support queries from customers submitting tickets in a US timezone. We will be operating as normal again from the 5th July. You can still submit tickets to support@insided.com and we will endeavour to answer these as quickly as possible upon our return. We will of course continue to monitor the support desk for any urgent issues. Otherwise, please continue to submit your questions, ideas and conversations to inSpired.

460
tom.shaddock
2 years ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
Is there a way to create a report for accounts that don't sync in Salesforce?

Hi all -It appears some of our users accounts are not syncing with Salesforce. I am thinking it is because of one of the following reasons - They aren’t using the email associated with SF They aren’t a contact in Salesforce They have an updated email address and we should update in SalesforceFor whatever the reason we’d like to be able to run a report that captures who is not syncing to Salesforce so we can use that data to update records, etc.Is this possible?

1000
bas
2 years ago
deborahcreekmore
deborahcreekmoreContributor ⭐️
asked in Customer Communities (CC)
Quick Links on Homepage

Is there a guide on how to set up quick links similar to the Insided integrations icons on the homepage (shown below)?  

2960
SmartlyGreg
2 years ago
Silviu
SilviuinSided Product Team
published in Customer Communities (CC)
Dashboards Improvements: Analytical ChartsResearch

InSided aims to help its customers find reliable data. We are currently working on improving some of the dashboards, and want to ensure that the data we display in all the dashboards is relevant to you. We would like to share some of our ideas and hear your feedback.If you are interested in having a call where you can test some of our prototypes please don’t hesitate to email me directly at spop@gainsight.com 🎯 GoalWhat we want to achieve: New data aggregation levels: weekly, monthly to give more insightful data views Chart data aggregation levels adjusted to the chosen date range  Customisable chart aggregation levels per dashboard  💡 ConceptsWhat we created so far: 🤔 QuestionsWhat we need clarification on:  When it comes to the data aggregation on the charts, would you prefer to have it changed globally from the date range picker, or locally per chart?

370
Silviu
2 years ago
Silviu
SilviuinSided Product Team
published in Customer Communities (CC)
Dashboards Improvements: Success DashboardResearch

InSided aims to help its customers find reliable data. We are currently working on improving some of the dashboards, and want to ensure that the data we display in all the dashboards is relevant to you. We would like to share some of our ideas and hear your feedback.If you are interested in having a call where you can test some of our prototypes please don’t hesitate to email me directly at spop@gainsight.com 🎯 GoalWhat we want to achieve: New filter on authors of the answers More detailed metrics about the authors of the best answers allowing to track better peer to peer support New metrics for answers given by different user roles  💡 ConceptsWhat we created so far:Success dashboard metrics descriptions and extra details: Metric Description Extra Details # All Questions Asked The number of questions asked in the selected time period Excludes spam/trashed/deleted questions. # All Questions answered The number of questions as

770
Silviu
2 years ago
Silviu
SilviuinSided Product Team
published in Customer Communities (CC)
Dashboards Improvements: Date Range PickerResearch

InSided aims to help its customers find reliable data. We are currently working on improving some of the dashboards, and want to ensure that the data we display in all the dashboards is relevant to you. We would like to share some of our ideas and hear your feedback.If you are interested in having a call where you can test some of our prototypes please don’t hesitate to email me directly at spop@gainsight.com 🎯 GoalWhat we want to achieve: Clear predefined date ranges New display of two calendar months to showcase start date and end date Custom range removed from predefined date ranges as users can edit the dates in the preview  💡 ConceptsWhat we created so far: 🤔 QuestionsWhat we need clarification on: Can you please tell us the difference between the last 7 days and last week, and the last 30 days and last month? Is there any predefined date range that is missing or any you will not use and could be removed? Do you use the custom range?

430
Silviu
2 years ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Is there a private tag option?

Hi All - We’d like to link cases or bugs to topics or KBAs in the community. We don’t want them as public tags. Because they’re all different, I don’t think labels make sense. Is there any option I’m not thinking of? We’d need to see/search them on the backend only.

450
Kgastaldo
2 years ago
Rodion
RodionHelper ⭐️
asked in Customer Communities (CC)
How can I move Subfroum to another Category

Hi, Is it possible to move a Subforum from one category to another one? It may be useful in case we decide to modify a community structure. I'm trying to do this within the control Panel but I can't. Also there is not an ability to specify parent category in Subforum settings.

2390
davetee
2 years ago
ryanne.perry
ryanne.perryHelper ⭐️
asked in Customer Communities (CC)
Can you reply directly to a comment instead of adding to thread?

Hi All 🖐🏻 I am trying to find more information on replying directly to comments, specifically asked this question by one of my colleagues “Is there any way to reply to someones comment directly as opposed to inline with the entire thread?  ie: i dont want to add a reply in the thread (increasing number of thread messages) but rather reply to someones comment in a thread under their comment.”Am I missing something? is this information somewhere else?Please help!

620
Kgastaldo
2 years ago
wtempleton
wtempletonContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Flag content: How to change the note

Hi folks, I’d like to change the text “Note: this option may only be used to report junk mail, advertising and unauthorized messages such as insults or abusive language.” to something that’s more suitable for our community. Unfortunately my basic knowledge of Phrases is falling short. What do I need here?

490
wtempleton
2 years ago
Blastoise186
Blastoise186Helper ⭐️⭐️⭐️
posted in Customer Communities (CC)
How to send yourself a private message!

Hiya!This is the first of (possibly many!) tips and tricks on inSpired. The one I’m sharing is how to use a little known feature on the inSided platform - the ability to send yourself a PM.If you like this and want to see it become an official feature, please also upvote my related idea.And don’t worry, the email address and name in seen in that video are made up - you can’t catch me that easily! XD

1660
Blastoise186
2 years ago
timcavey
timcaveyHelper ⭐️⭐️
asked in Customer Communities (CC)
'Something went wrong please try again later' when trying to save draft / publish topic with a poll

Anyone else effected by this?  @tom.shaddock @olimarrio @matt enbar @ravi.kurma FYI

440
matt enbar
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
is it possible to define a brand style or theme for the formatting styles in the WYSIWG text editor for new topics?

I’d love to be able to specify a specific brand color for at least the large and small header options in the formatting styles of the Text Editor on our community. Is this possible to do? Formatting Style in the WYSIWYG Text Editor Additionally, it’d be AMAZING if we could also style the Callout opitions in the text editor in Control:Default Callout options for Articles and Product UpdatesIs any of this possible via CSS, theming, third party scripts, or any similar solution? 

580
matt enbar
2 years ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
What theme color controls the style for hyperlinked text?

I experimented a bit and couldn’t figure it out. 

280
matt enbar
2 years ago
L
liz-typeformContributor ⭐️⭐️
asked in Customer Communities (CC)
How is the Average Response Time Calculated?

Hi all! Would anyone mind providing more insight into how the average response time is calculated? We’ve seen the time change quite a bit when calculating from  Mon-Sun versus Sun-Sun, even though our weekends tend to be a bit slower. Thanks!

1630
Casstastr0phee
2 years ago
H
Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Are we able to move the Cookie Settings and Terms & Conditions?

 We would like to have this within our footer and not above. Can we hide these and then add them to our custom HTML for our footer?  

1660
megan
2 years ago

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