Customer Communities (CC)

If I was designing an image to display in a custom HTML sidebar widget, how wide can I go? 

Hi there! I just adjusted my ranking system and created 3 new categories for points. There are 3 different levels and the first you need a minimum of 10 points, the second you need a minimum of 100, third is 200, and 4th is 300… when I rebuilt the ranking, everyone was allotted the category that says “minimum 10 points”… Even if they have over 300 points… Do you know how I can fix this? Or ensure they aren’t just automatically receiving the first level associated to the lowest point category?Thank you!

Is there a form that shows a list of our ideas with the statues? I exported by topic, sorted on idea, but status all says new/blank. 

Has anyone created a script or snippet of code to customize their search banner?I’d like to do something that says Welcome @First Name or Welcome @username and it pulls the first name or user name from their registration information.

I’m having an issue where the text that I type into the control WYSIWYG cannot be formatted without formatting the rest of my copy. I’m not copying and pasting this text, it’s been typed straight into the Control text box. For example, if I have three separate lines, select one of them, and then choose Large Heading the WYSIWYG will apply that formatting to my entire copy. Is there a way around this? I’ve tried with copy and pasting text from Google Docs but am still having the same results. Also tried clearing out my cache, trying it on another device, and in an incognito window for good measure. 

For example, how many individual user commented certain topic in given timeframe, and how many individual user liked and so on.Is this possible somehow? I cant find anything related with this from Analytics.

We have archive category and because it has lots of content search displays many times content from archive first and newest content is in the bottom.I know we can hide archive from search but I dont want to hide totally, I want that search displays newest content first.Is there way to adjust search in that way?

I configured a Community category of type Ideation. I’ve submitted two ideas into this category.  However, the Ideas content type in the admin panel and the Ideas module landing page viewable to the public both indicate that there are 0 ideas in the community. Why might this be?  

Hi,we would like our users to fill out the "Your Role in the Community" profile field “Profil” when registering. This is defined as a mandatory field. Unfortunately, it is not adopted accordingly in the custom roles (user overview).Is there a solution for this. We don't want to assign custom roles to every new user manually.   Thank you in advanceCathleen 

When you merge ideas, I find that the previous idea has no way of turning off the upvote function. Even when closing the topic, it only turns off the comments, not the upvote feature.  Can I disable or turn off the upvotes for a topic after merging?

We have Featured topics and Quick links widgets in our front page. I can add Google Analytics tracking code to the Quick links but not to the Featured topics.Is there any workaround, to measure how many click links gets? To know what links (widgets) are helpful to the users.

Hi all, we have a stack of release notes from our old Zendesk KB that we’d like to add as Product Updates. Are there any tips or best practices for this? We also want to include the date they were released.

User sent private message, asked me to delete account. We deleted it and now there is -1 notification above my avatar? What is this and how to get rid of it?  

As we know community can have several different roles, but is it possible that community have multible roles at the same time? Can community be effective if it has multible roles?This is just example but can the (p2p) support community be effective if you want to gather new customers the same time?Or is this something that community can have multible roles but then you need bigger team?Does your community have multible roles and if so what roles it has?

Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon 

Dear community,we need a round icon for the ranks. Unfortunately these are currently shown as a square. How can I change the shape?thx, Cathleen

Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affecte

If you are customer an account approval process for your Community, is there a way to add a note to the user so they know they should go to their email and click the ‘Activate’ their account button to prompt the approval process?

Looking to gather data around this question: Can you search for active users with at least 1 post and registered within the last 6 months? I am trying to find out that for every 6 months of the new members joining, are they active and posting at least 1 time within the community. Right now, I can only uncover members all time rather than from members who are only newly registered during that time frame. Does anyone know a workaround or solution to this?

Update: Thanks for the answer! Also, this related article was helpful: Is there a way to customize the Sign Up page? We are really only trying to customize the “I accept the terms & conditions” text, but I don’t see it in the Phrases section. I’m suspecting the only way to do this is with third-party scripts?

Hi Community 👋Does anyone have any examples of how they added a banner to either alert new users or existing users that they must login or create an account to interact with the Community content?If so, are you able to share the third-party scripting or custom html you used to set it up?Please and thank you! 

Hey everyone! Is it possible to remove the time when an article was created? Like here in the attached screenshot where it says 28 days ago? Thank you 

Is it possible to federate more than one Zendesk instance? We have two products — Productboard and Satismeter — they have separate Zendesk help content for users — and we’d like both to appear in our community search.  Couldn’t find any details here: 

We are contemplating the possibility to migrate our community from Zendesk to Insided. I know that Insided created the knowledge base feature to “combine your company’s support materials with community generated answers and best practices — all in one category page.” But are there actual exemples of companies (appart from Insided) that benefited from the merge of their community with their knowledge base. It seems that the standard is to keep them separate (lots of Insided customers are still on Zendesk for instance) to prevent mixing too much content and stepping on our community’s toes. Our concerns is that our customers would loose the feeling of the community if our company involves to much in content creation (articles, how to, ...) and eventually to lose their participation within the community.Any feedback on this?Thanks!