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Customer Communities (CC)

Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

2,975 Topics
10,803 Replies

Sumalatha

started this topic

CC Newsletter September 2026

Customer Communities September 2026 This month, we're doubling down on structure and scale, deeper content hierarchies, translation managem...

CUSTOMER COMMUNITIES: Fall 2026 Product Showcase | Watch Now

samanthahamlet

started this topic

Join our Community Professionals Meet-ups!

Hey everyone! Since the successful launch of our Community Professionals Meet-ups in August, we have seen incredible engagement and value e...

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alucianiHelper ⭐️

asked in Customer Communities (CC)

Recent PHP2SHELL vulnerabilities

Are the recent PHP2SHELL vulnerabilities something Gainsight will be investigating? do we need to be concerned? Is there any update on a blog or community post someone can share?Security advisory: Critical remote code execution vulnerabilities, updat

475

YoeriGainsight Employee ⭐️⭐️⭐️

published in Customer Communities (CC)

One feature preview live, two feature previews extendedNews

Hi all, we shipped a quality of life improvement to your community and we have extended the feature preview for two accessibility features for 7 more days. Read on to learn more. Now live: See your topic while it’s under reviewWhen the Moderation AI

961

matthewnicholsContributor ⭐️⭐️

asked in Customer Communities (CC)

First Reply Comparison Chart: Staff vs Registered Users

Hi Community, I want to do a comparison of first replies to forum posts, staff vs registered community members. I thought I found a bar chart that showed the % of staff replies compared to the % of registered users replies but somehow cant get back t

30

juliawContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Disappearing custom role

Hi Community!We have a user who has been given a custom role manually. She has reported twice now that the access she’s been given is taken away. I’ve checked and the role I’ve assigned to her was not assigned anymore. Do you know how and why that co

489

jvdcExpert ⭐️

asked in Customer Communities (CC)

Inserting polls in email campaigns - what tools?

Hey,I've been reflecting about Richard Millington's session at Pulse where he talked about surveying users with the same questions when they join the platform and a year later, as a way to measure value.I am guessing that the best way to do this here

131

qb_mariaContributor ⭐️

asked in Customer Communities (CC)

Is anyone else having difficulty uploading images?

Myself and other admins from my company keep getting, “Something went wrong, please check your link and try again”, when trying to insert an image into a post. We’ve cleared caches, tried it in incognito and changed our approach 15 ways to Sunday. We

867

LeahKContributor ⭐️

posted in Customer Communities (CC)

Khoros → Gainsight: what do you wish you'd known about structure before migrating?

Hi all, we're a Khoros community migrating to Gainsight CC, currently working through our migration mapping and target structure. I'd love input from people who've been through this, especially other former Khoros customers.First, a specific question

694

Alison CheneyContributor ⭐️⭐️

asked in Customer Communities (CC)

Interactive Pathing & Quiz Tools for a Power User Community Landing Page?

Hi Gainsight Community! We're currently revamping our Community landing page built specifically for our power users: the advocates and champions of our product. We want to move from a static overview to a more interactive, personalized experience for

682

jocelyn92Contributor ⭐️⭐️

posted in Customer Communities (CC)

Has anyone kept their legacy community live during a platform migration?

We're migrating to Gainsight Community platform and are considering keeping our current community live during the migration rather than making it read-only. The plan would be to let customers continue posting, communicate that some content may not im

976

SimonHContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Does tagging effect search ranking?

As the subject says, does tagging effect the search ranking or is it strictly for filtering?

563

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