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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 2,581 Topics
  • 9,183 Replies
2581 Topics
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Can I move a category in a knowledge base to a new parent category?

I’m trying to reorganize our knowledge base, and I’d like to pull an entire subcategory into a new parent category. Can I do that without moving all the topics? I know I can bulk move, but I worry if people are linking to the old knowledge base section, it’ll be broken. If that’s the case, is there a redirect option built into Insided?

501
ravi.kurma
Alex Campos
Alex CamposGainsight Employee ⭐️⭐️
published in Customer Communities (CC)
What is Log4shell vulnerability and does it affect inSided?News

InSided is not affected by the log4shell vulnerability. What is the log4shell vulnerability? What is a vulnerability, in software?  But how does it work?  Does the log4shell vulnerability affect inSided?  Additional informationWhat is the log4shell vulnerability?One of the many advantages of using a popular programming language like Java is that you will find ready-to-use solutions for the most common programming tasks. Meaning, you don’t have to invent the wheel and program each specific task every time. Instead, you can use a wide library of well-tested software components written by other programmers. These code components are called “libraries”. Log4j is a very popular library for Java, and this library helps programmers to keep logs of everything that happens in the application. This time around the vulnerability emerged in the popular game Minecraft.What is a vulnerability, in software? In cybersecurity, a vulnerability is a weakness that can be exploited by attackers (hackers) t

1492
Gabolino
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
How do Federated Search content results factor into Public vs Private community settings?

We’re using the new Federated Search API (beta) and loving it! We’re also currently a private community, so content access isn’t an issue. However, we’re exploring a move to a public community with specific categories, modules, etc permissions set to private (toggled off unregistered/logged-out users). In a public community setting, how will the federated search content work for logged-out users? My assumption is that those results will default to the community setting and be public. So when an unregistered user leverages the search bar, they’ll be able to see those listings. cc: @Marion Frecaut 

1304
DannyPancratz
copperml
coppermlContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Zendesk Guide federated search - change text?

Hi, we call our Zendesk knowledge base the Help Center. How do we change the header in the federated search to reflect this?  Thank you!

643
R
Taylor Tarpley
Taylor TarpleyContributor ⭐️⭐️
asked in Customer Communities (CC)
Subscribe Button Best Practices

Hi all!  My team and I are looking to encourage users to ‘subscribe’ to topics more and so increase our peer-to-peer learning as more users will be notified when certain questions are asked. We’re aware that we can customize the button, but does anyone have any recommendations or experience with what design looks best/catches the eye or any ideas on what not to do?  Would love any and all insight friends!  Happy holidays, Taylor 

1003
DannyPancratz
Gabolino
GabolinoHelper ⭐️
asked in Customer Communities (CC)
HMTL editing bug

Hi there,I must admit the tool to edit the HTML code on ‘email templates’ is driving me crazy. There are two main issues with it that make my life quite difficult:Often times it freezes and it doesn’t let me choose a specific line or word, making it almost impossible to edit. Basically when I try to edit some piece of code but the cursor goes to 2 lines above   When I copy-paste a piece of code I never get the same text  It only pastes half of it or a random section. I don’t know if this is happening to more folks using the platform, but it’s making email editing very challenging. PS: it also happens when trying to edit front end HTML widgets.  

856
SmartlyGreg
Taylor Tarpley
Taylor TarpleyContributor ⭐️⭐️
asked in Customer Communities (CC)
Are we allowed to Send Gifts to our Community Users?

Hi All,  I’m working towards a Surprise and Delight Initiative for our Community Users. An idea I had was to send them ‘handwritten cards’ on special events or important dates in their Community journey like joining the Community/thanking them for their participation or increased involvement / their Community membership anniversary etc.  Does anyone know if we are allowed to collect addresses/business addresses for this type of scenario from our users or if this is against any policy of some kind? I don’t want to proceed any further with this idea if it’s not possible! Have a great weekend!-Taylor 

262
SmartlyGreg
M
Mette-rMContributor ⭐️
asked in Customer Communities (CC)
Tag members for moderators

Is it possible to tag members for moderators to keep track of interesting people for gamification purposes? 

1754
SmartlyGreg
A
Anonymous
asked in Customer Communities (CC)
Seeing how "active" community members are

Is there a way inSided to better understand who’s not only signed up, but is coming back?I can see a registration date, last login, if and when they post, reply, like, but I don’t seem to see a way to identify whether they are coming back or not.Is that last_visit in the exports and just not visible elsewhere in Control?

754
A
J
jscoupContributor ⭐️⭐️
asked in Customer Communities (CC)
How to extand the results of the search tool bar?

Hello, I’m wondering how to set-up the tool bar in order to extand the results to other websites such as support or blog?As you’re doing on your own community:Thanks!

171
DannyPancratz
Idan
IdanContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Private ticketing

Hello :)We are in the process of uploading our knowledge base and implementing the embeddable widget and my team wondered -  Is it possible to open a ticket directly from the widget - or in another way privately?  

332
SmartlyGreg
Y
Yannick BiesemansContributor ⭐️⭐️
asked in Customer Communities (CC)
Adding links to images

Hi, Instead of simply guiding our members to different pages (outside of our community) by adding a link to a piece of text, we wanted to add a little bit more flair by creating buttons and images to click. However when we add the image to a post and add the link, it won’t open simply by clicking the image. Instead an image preview opens. Is there a workaround for this? Can we somehow disable the image preview? Adding the link itself seems to work, since right clicking the image and choosing to open the link in a new tab actually opens the correct page.

2805
SmartlyGreg
cstrange
cstrangeContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Configuring badges for Likes Received

Hi there, I am having trouble figuring out how to configure our new badges for “Likes Received” - what would be the best way to set these up?Thanks! ~Chloe

532
SmartlyGreg
N
NateChinnickContributor ⭐️
asked in Customer Communities (CC)
Is there a way to auto-assign roles? Either with a set of rules or the SFDC or Zapier integration?

Hi All,I’m looking for any information about auto-assigning various custom roles based on a relatively simple set of conditions. Generally whether the user is an employee, a customer, or a public user.Our org is using the Salesforce integration and Zapier but haven’t been able to find anything to even tell me it’s possible or not. Your help and insights are appreciated!Nate

1802
SmartlyGreg
A
alex.hongContributor ⭐️⭐️
asked in Customer Communities (CC)
Method to Export Point Data

Hi there! Recently created a topic in regards to the point system and feature within insided. Would love to know if there is a way to export the total point data for all users within a community without having to manually type it in from looking at leaderboards?Leaderboards also tend not to have all users (stops at top 1000) so would love to hear from the community here on how people have analyzed and exported point data to then convert points to possibly a dollar value

381
ravi.kurma
ChrisPantelis
ChrisPantelisContributor ⭐️⭐️
asked in Customer Communities (CC)
Avg handle time of Flagged Posts

Hey there! I think our community uses the Flagged/Reported folder a little differently. We have our superusers flag conversations that require agent intervention. Our moderators then have a 1 hour turn around target. For the most part it works extremely well. Since we’re coming up to the end of the year, I’m being asked by the business to show metrics on how well this approach worked and how close we were to our target. I know how to export all the reported posts but is there any way figure out how long it took us to reply within the thread?

262
ChrisPantelis
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Can you add attachments to events?

I’ve added the presentation to an event that has finished … but I don’t see it. It uploads on the backend, but not visible in the community. Any ideas?   

503
Kgastaldo
SmartlyGreg
SmartlyGregHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Is there a way to check downtime?

I’m having issues with Control not loading and behaving properly. Wondering is there is a system/ server status page I can check?f

221
DannyPancratz
Onomatopoeia
OnomatopoeiaHelper ⭐️⭐️
posted in Customer Communities (CC)
What's in your annual report?

Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco2 for your brains!M

582
Onomatopoeia
D
DimuthuKasunContributor ⭐️
asked in Customer Communities (CC)
API To Get All the Recent Posts(Topics,Replies) Based On Time Period

Hi, Is there any API to retrieve all the recent posts based on given time period?Eg:  I need to get all  new posts ( questions, replies ) in last 10 minutes. Is there any existing API to do this ? Can we do this using search api (https://api2-us-west-2.insided.com/search)?Is there any documentation regarding this? 

642
D
timcavey
timcaveyHelper ⭐️⭐️
asked in Customer Communities (CC)
Unable to post event topic due to message about character limit - why?

 The maximum length of the message is 250 characters. Please reduce the length of your message. This appears at the top of the page in Control when trying to publish our latest event content. There’s no indication as to which area this refers to, but the only section which has ‘Message’ in it (Confirmation message) is under 250 characters.  Surely I’m not limited to 250 characters for the event description?! 

1274
timcavey
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Does the self-service dashboard count views from embeddable widgets?

One of the primary metrics on the Self-Service dashboard is unique visitors who viewed help content, including questions with answers. Given that questions are accessible via the embeddable widget, are views from the widget counted in this metric?

613
DannyPancratz
bdavis
bdavisContributor ⭐️
asked in Customer Communities (CC)
User Dashboard - Users with at least 1 comment or like?

Is there a way to view the number or percentage of users who engaged with content in a given time period (i.e. commented on or Liked a topic)?

281
ravi.kurma
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
What does "follow member" actually do? What's the experience afterwards?

Is there documentation for this anywhere? What’s will happen if I decide to follow someone? Do I get emails about their posts? Do they show up in a feed somewhere? 

2275
Yasas_AK
Virbhadrasinh
VirbhadrasinhContributor ⭐️⭐️
asked in Customer Communities (CC)
Staging Environment is behind than live community website.

Hello , My staging environment is way behind from live content of community website , How I can make my staging env up to date with Live ? Staging Env   : https://cricketwireless-en-community.almostinsided.com/Live Env :  https://community.cricketwireless.com/

782
SmartlyGreg

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