Customer Communities (CC)

I’m not seeing what this is in the documentation for configuring profile fields. 

I am a new customer and I’m working through the Community Manager and Moderator training modules.I noticed this comment about articles and I it has me wondering my question above. Our use case is that we will recruit community members to contribute knowledge base level content via articles, etc … and I want to be able to attribute it to them. 

I want to keep things simple at the outset of our community and take a parent-category only approach, if possible. Is that setup possible in the Knowledge Base? When I experiment with it in our control, I don’t seem to be able to publish to the parent category level, nor does it seem like the KB widget works on the homepage if there’s not published content in that category. Although you can navigate to just the parent page. Perhaps this could be solved by using one parent category and sub-categories only… However, then I don’t get the benefit of leveraging the “Knowledge Base” widget on the home page, which provides navigation cards only to KB parent categories. Ultimately what I would like is to feature 6 categories on our home page as tiles. And I do not yet have a use case to drill down further within each. Is the best way to do that via sub-categories within one parent category? If so, how do I feature sub-categories as tiles like what’s off

I'm building a multi language community and one category of content will be for Portuguese speakers. Therefore, I would like the topics from this category to not be displayed in the live feed for everyone. Is it possible? 

Hi, fellow Insided customers! I’m a new customer and mid-implementation. We’re excited about what’s possible but also in “explore” mode here on InSpired and as we build on our own platform. I’d love to know what other customers like best about the platform: what’s the thing that makes/made you go “YES! I’m glad we chose Insided!” or just makes your job easier on a regular basis. I’m hoping this helps give me a list of hidden gems to explore (not to mention a thread of positive to balance my questions and the product ideas I surface as we build our community). 

Hi folks,I’m trying to test out reading data by API but not sure if I am using the right URL for the query. To generate an oauth2 token for our staging community I should be hitting https://xxxx-en.almostinsided.com/oauth2/token correct? the documentation only says /oauth2/token - but some older threads on here are referring to api.insided.com so I am a little confused if I target our community URL or some master API endpoint.Assuming this is correct, If I am using the URL above with a test tool like https://reqbin.com/, I keep getting a 200 response back with the following RAW text which looks like HTTP rather than JSON. 

Hello,Does anyone know the codes to change the text on the SSO login button so it just says “Login” or something else. Our users will have no idea what OpenIDConnect is, I’m surprised this is default.  

A participant in our forum posted in the question area. I moved the question to the ideation section, as it was more appropriate for there.However, it is still in a question format, and not the ideation (still in “unanswered questions”).How can I fix this? Thanks

We have a user who really does not want any ranks for himself nor does he want any badges.is it possible for users to opt-out from ranks and badges?

How do you create the example below on your community homepage? And I would like to make a combination of the latest ideas and questions.See the following example of the Miro Community. Ps. Nice job! Source: https://community.miro.com/

Quick question (I hope!).We want to be able to post threads without guests being able to see the actual content.Guests would see a thread exists, but when they click on it, it would say you need to be authenticated to view the actual content itself.I’m extremely new to the platform, so any help is appreciated!

Hi there,I submitted a ticket about this but I’m trying to resolve ASAP so wondering if anyone here can help.Modbreaks and Best Answers are showing in unreadable/unexpected colors. I’m guessing Pinned Replies are, too, I just don’t have an example at hand.Our company changed our brand blue slightly and I updated it using Theme > Colors but I’m not sure why this would impact the colors of these highlighted posts, as both blues were dark blues.Any suggestions? Best Answers used to show with a light green background (and they still do when viewed as embedded in original post as best answer).

Hey guys,                 I’m new to Insided. I’m getting this error setting up a Zap on a Insided webhook. Getting " no Route matched with those values " Error MessageEverytime a community member asks a question, I want the question to sent to our slack channelI’m using the URL:  https://api2-eu-west-1.insided.com/webhooks/question.Asked/subscriptions for the webhook. I’m create a Zap and using a retrieve poll. I’m using basic auth. Key & dedupe key are left blank. Please adviceSatty

Look like brands are starting to move away from subdomains as they are treated by Google as an independent site. We are currently aiming to shirt all our key pages from subdomains to subdirectories, including our blog, help center, community (? ). Is this possible at all with the InSided platform?  Thanks! 

Basically as the title says. ;)Will private messages automatically be deleted from the database when a user account is being deleted? Or are they being kept despite the account deletion? I’m asking because we need to make sure that all identifiable user data is being removed when a user asks us to remove the account and all personal information.   

Hello! Is is possible to mass delete members Badges??

POST /questions/ask?authorId=deepkandpal" HTTP/1.1Host: api2-us-west-2.insided.comAccept: application/jsonAuthorization: Bearer <access_token>Content-Type: application/jsonCache-Control: no-cacheresponse status code = 404Response {    "message": "no Route matched with those values"} Thank You in advance 

I had someone post an item in my ideation board which was really a conversation. I moved it to the proper fourm but I noticed that the ideation status (NEW) is still showing on the post - wonder if this is a bug? See image below. How can I remove the NEW status? When I go into the post the status does not exist  

Hi All - Is there a way to report on custom roles? We assign our members the role of customer or partner. Is there a way for me to query on what these custom roles are posting? By category would be a good start …  Thanks for any help!

Some of our community members are wondering if it’s possible for search results to link to specific replies to a topic, rather than the first post. This is mostly for those threads/topics which are massive and gan be multiple pages long.Any thoughts or suggestions?

Hi community, We recently migrated our community from another provider to Insided and things are going well so far. I’m not the admin, but I’m a very active user of our community and I subscribe to many topics and conversations to learn and to help out.  One pain point for me is the email notification flow with Insided. There’s quite a few things that are problematic that I’d like to explain and see if there are any recommendations for. Take the email message below. The area highlighted in red is nice, but other community platforms I’ve used will actually email the contents of the new comment or new post in the body of the email. This saves me time and mouse clicks if the new comment was just something like “thank you” or “the issue has been resolved”. It’s not clear to me what the end user value is in requiring the recipient of the email to click the link and open a new browser tab just to read the message. Can this be changed i

We are opening up our Community from Private to a Hybrid, where anyone can come in and look around but require a login to participate. However we have some content that we want available to our customers only, is there a way that we can keep certain categories / subcategories private?  

HI all, Quick question, does the InSided community trigger any in-app notification when someone hits like to a post? I don’t seem to think so, which is very strange. Cheers. 

I’m getting the error “Something went wrong” when trying to delete topics in moderation. I teste other topics and it’s been hit and miss with no specific correlation with categories or sub categories. I’ve tried clearing my history and cookies but the same thing happens. Any ideas on how to fix this?

I’d like newer KB articles to appear at the top, rather than the bottom. Is this something I can change as a default setting?*I realize I can drag the new topics to the top, but I’d love a default setting.