Discuss Gainsight Products

Hey we’ve added a custom footer via the Inline Custom Code option, which nicely displays things like our logo under the default footer.However, this custom footer disappears on the login page (our community is private).is this intended? If so, what is the reason behind it?I know I could inject it via 3rd party script but I find it a bit to be cumbersome knowing there is a custom footer feature/interface for this...

Hi all,As you work through the Build a Course phase, you'll notice that strong learning objectives make everything else easier - course structure, assessment, even how you talk about the training to stakeholders.We'd love to hear how you're approaching this:What framework or method do you use when writing learning objectives? How do you decide what's worth making a learning objective vs. what's just context? Anything you've tried that didn't work?If you're just getting started with this, the learning objectives course in your Skilljar learning path is a good place to begin. 🙂 

Hi all! I was trying to publish a post in our FR Deezer Community and when I click to create post I received this message "Error Message - CSRF" Do you know what is this about? Thank you!

Hi, Is there a way to see email bounces within the Gainsight Communities application? Or how you are aware of emails which have bounced? Our emails are generated using a ‘noreply’ using an address that does not have an email box associated with it. With that, I’m trying to better understand where the bounce backs might be displaying as I didn’t see anything that would flag these in our users area or email. I’d welcome any guidance as we are in the process of implementing. Thanks!!

Google recently announced on November 27th that there is new Discussion Forum structured data markup that can be added to pages to help Google Search better identify online discussions across the web and make use of this markup in features such as Discussions and Forums and Perspectives (Source & Documentation) Just trying to figure out of Insided supports or will support this as seam like it the new way google wants things to go.  Reason is we have an Agency do SEO review last month and this was one if the issue that was pointed out with our community.  Wondering how others are addressing this or Insided ?

Is there a way to see how much of the current quota has been used up?If not: I propose to build a status bar (or something like that) to show how much of the current email campaign quota has been used. This way, community admins can better plan ahead on which campaigns (and which segments, i.e. how many users) they can send out in the near future.

Okay, kicking off this thread because I keep saying "oh, Claude does that for me now" in random Slack messages or to my Gainsight CSM and figured I'd just write it all down in one place instead of repeating myself, plus I get to share it with all of you! If you've got the Claude Connector turned on, here's what's been living rent-free in my workflow lately.📢 Disclaimer: I am in no shape way or form a guru at Claude. I’m still very much learning every single day and practicing.  My "living" dashboards mean I stop rebuilding the same report every week I got tired of manually pulling the same numbers every week/month. Now I've got a Community Engagement Dashboard. No rebuilding, no re-pulling exports. It helps me stay on top of our KPIs. Genuinely one of the bigger time-savers on this list. My monthly leadership update basically writes itself now It pulls last month's community stats, formats them slide-deck-ready with month-over-month growth, and drops them straight to my boss. What use

Hi all! I need some help.As we are coming upon the end of our first year open in Gainsight, our onboarding emails are expiring. I have them set to drip 1 day after registration, 7 days after registration, 14 days after registration and so on for their first 30 days.After archiving and duplicating the emails, I need to set the triggers so that each email is only sent to new registrants and not everyone who registered more than 7 days ago 😳I am wondering if this is where our segments would come into play… would love some guidance! Thanks!

I am trying to set up a connection between Workato and Gainsight CC Sandbox to automate some things.  When I tried to set up a connection, it gave me this error:Does this thing still work, and can it be used to connect to cc sandbox?The AI Answers search said that this connector can only be used in production, but that sounds crazy to me!  Has anyone tried this? 

I know you can’t delete a PX template, but how do you go about changing the name of a template? It’s a little convoluted to manage PX templates so not sure how to go about it...

Hi team,Quick question as we roll out noindex, nofollow on some content restricted to general users in our community.Does AI Search respect the meta robots tag, or does it index based on permissions/audience settings regardless of what the robots tag says?Mainly want to make sure noindex, nofollow keeps content out of Google/AI crawlers without also hiding it from general users in AI Search.Appreciate the help. 

For our product news and announcements page we want our category topics to be filtered by newest first as default for all people visiting the page. Is that possible? Use Case: We want to link to our Product News and Announcements page from our newsletter. So when people click the link they see the list of updates but they see the newest topics there first. At the moment it seems that it’s only possible to have recently active as the default filter. 

Is there a way to determine how many people subscribe to a particular forum. I have several folks that have seen the subscribe button and wondering how many people have taken advantage of it for a particular forum. Thanks

Hi fellow community managers,Has anyone cracked the code on getting more subscriptions for their community categories? We are still relatively new on the platform (about 3 months) and transitioned from Slack. The lack of email notifications for our lurkers is really hurting our MoM engagement.  We just started a monthly newsletter, which helped a little bit, but I truly think only regular notifications from categories in which they are interested are going to increase engagement long term. I have upvoted the idea for Daily/Weekly Digests , but would love to hear how others are overcoming this challenge. Thanks!

Hi Team,Can we increase the individual and overall attachments size for Group send? 

How are other Gainsight Customer Communities handling users who are no longer with the company associated with their community account?We regularly receive email bounces indicating that a subscribed community member is no longer at their company. I’m trying to determine the best practice for managing those accounts.I don’t think Ban is the right fit, since I associate that more with spam, abuse, or moderation issues. But Erase also seems potentially too permanent, especially if that person later joins another customer company and wants to participate in the community again.A few things I’d love to understand: Do you typically leave these accounts as-is, ban them, erase them, or use another process? Is there a way to deactivate an account or stop its email subscriptions without deleting the user? If a user is erased and later rejoins with a new work or personal email, can any of their previous badges, points, posts, or other community history be restored or connected to the new acco

Hello all! I am building a community for the first time and could use some guidance. Is there a way to edit the Category Topics on the main community page? I don’t see the pencil for editing so I wasn’t sure if there is a way to edit this from Control. We have built a custom page as a workaround, but I would love to use the basic function here. Thank you!

A note before we beginEarlier this year, ​@erica.kuhl  shared how we're evolving the way we work with ideas in this community, making the process more structured, more transparent, and more consistent across our products. If you haven't read that post yet, you can find it here:Starting this quarter, we'll publish a brief ideas review every quarter for Customer Communities - covering what's been delivered, what's in discovery, and a few ideas currently being explored by our product team.A quick note on how ideas move forward: it's not a simple ranking system. Votes and comments are important signals, but prioritization also considers strategic alignment, technical complexity, and broader customer impact. We will continue to do our best in keeping you updated on all the ideas with utmost transparency. As part of our ongoing commitment to transparency, we've also spent time going back and updating the status of ideas that were released in previous cycles but hadn't been reflected in the p

I have a community onboarding workflow that sends out 7 emails with the first month. I am considering to reduce that number to 5 or maybe 3. My sense is that these emails are not driving members to return and post/reply to topics. Here are some metrics, not sure if they are good or not: Open rates: 27 - 33% Clicked rates:: 5 - 10% (not all emails have a link to click) Unsubscribe rates: .6 - 2.6%I’d like to know how others are treating their new member onboarding. Is anyone doing anything with AI as it relates to onboarding?  I want to build a best in class onboarding workflow. I want to stop early churn before it starts.BTW - most of our emails contain links to parts of the community to explore, for example become a member in user group > user group page, etc - This might be the problem. My thinking is show people the community before they begin to start posting. 

Is there a way to set a reminder - say yearly - to remind us to review content that is live at certain intervals? I cannot find anything that shows this is doable but would love to see if someone else knows.

Hi everyone!Quick poll as you get into building your first courses. We're curious what content format you're leaning on the most. 

I have been having some issues using Descriptions and Hero Images in GS CC. When the page scales outside of monitor sized screens, the text from the descriptions get blended into the Hero image input in admin.I put the examples and locations where this is happing at for clarification.   Does anyone have any suggestions to have this be a better user experience?

I’ve been working on my monthly reporting for July and in testing the new vs old dashboards, I’m noticing some different numbers for the same data points in the same date range. Is that expected? Are others seeing this?

Once an extremly negative message is picked up on and added to a report. How soon would this be automatically removed from a Staircase report once the issue is addressed? I am looking to find a way without manual efforts to see week over week what notfications have been worked and completed. I’ve reviewed some of the suggetsions on the forum but most seem they need maual updates by the teams in order to understand what happens after an extremly negative message is picked up on. Any suggestions would be appreciated. 

I’m looking for any/all options that are available for getting the PX Account Product Score and/or any of it’s component parts (core feature usage, stickiness, etc.) to sync to CS without regular manual steps. Automated OptionsPX Connector: the standard PX connection does not sync the PX Account Product Score and/or any of it’s component parts to the Tracked Account object as detailed in this feature request    Standard PX Exports: the PX Account Product Score and/or any of it’s component parts are not included in the account fields in the standard Accounts export Custom PX Exports: this is really a Query Builder report that is added to the exports list, but the PX Account Product Score and/or any of it’s component parts are not included in the account fields in Query BuilderSo that leaves manual exports from the Account explorer table, which does include the PX Account Product Score and all of it’s component parts. But that’s not realistic: manually exporting 12-14 csv files (or subs