Discuss Gainsight Products

Hi all! Wondering if anyone is using a Chatbot on their Community page, and how that looks. I see this article on setting up third party scripts.  But just wondering where it appears on the page and if there are any styling options. Would love to see some examples of other communities with a chat feature enabled.

During our recent Office Hours, a customer inquired about how to find specific progression and completion data based on their percentage progression. We identified that using the Multiple Course Analysis Report would be best for this: Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day: https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQFiltering out 0% learners:By adjusting the progress filter in the Multiple Course Analysis report from 0–100% to 1–10

We recently started using Google Analytics with our Community. Has anyone ever added anything to the GTAG script to send custom user profile fields up to GA?  We are looking to break out the Audience by customer type.

I'm looking for approaches to objectively test whether our customer health score is actually predictive and effective.  We've built out our scoring model, but I want to move beyond gut-feel validation and use data to verify it's working.  Does anyone have any experience or recommendations in this area?

コックピットの設定でレポートカテゴリーの追加方法がわかりませんマニュアルには、カスタムで追加できるような記載がありますが設定画面上で見つけられず教えていただきたいです参照マニュアル：https://support.gainsight.com/gainsight_nxt/04Cockpit_and_Playbooks/00Cockpit_Horizon_Experience/Admin_Guides/Configure_General_Settings_and_Reporting_Categories  I don't know how to add report categories in Cockpit settings. The manual states that they can be added custom, but I cannot find it on the settings screen and would like to ask for guidance. Reference manual:  https://support.gainsight.com/gainsight

Our product documentation is housed in Gainsight’s Knowledge Base, and our Knowledge Management team utilizes pinned topics to present articles in a specific order. We just ran into an issue in one folder where there are 204 topics, but apparently there is a limit of 100 pinned topics. Does anyone know of a different way to manage article order? Or is this pin limit adjustable? 

Hey 2 things:we recently migrated our community to GS we have recently setup ongoing automated email campaignsSome of these campaigns are triggered by user registration date: 1, 7, 14 days post-registration (ie. registration date > 1 day)However it seems like this is not being respected and sent to users who registered a while ago, on our previous community. Some registered in 2020… but it seems like the system ignores their migrated registration date and will trigger these emails once they log in for the first time on the new portal…We have a user that just received the 3 campaigns in one go…  😅Has anyone else experienced this?

Hi there, I am new to Insided Platform but 15 years in Community. We now live for 3 weeks and things are doing great. We are now starting to build more groups and want to add more to the group page. right now there is jus the feed, about group and members. you like to add stuff like featured content and such. Can you edit these pages? Or other options.

Is there any recommendation from Gainsight how to manage these considering we only are allowed one key at a time, and users change like all the time?

Hi - Interested in Looker as an integration. Is this currently supported? If so, anyone have experience they can share? Thanks!

Hi everyone, I wanted to change the logo that appears on my profile picture (image for reference attached below). It is the one that shows all users that anyone with this logo is an internal team member/from the company. We have a dedicated custom role attached to this, which is manually assigned by us when the new user registers, and when assigned as ‘Team’ for example, this logo then appears on their profiles.  I’ve already changed the specific team badge to our new logo but this one doesn’t change and I cannot find the right settings for it. I believe it’s not added via the standard approach in Control. Could you please guide me if any of you have also enabled something like this for your communities?

Could the Product Ideas module (post, and upvote) be opened up into just Groups in the community?Like if I wanted to create a specific group in the community, and only let this group have access to use the product ideas module is this possible?

We just launched our community to the first of 5+ products: community.bonterratech.com as I am preparing the migrate content for our second product, I am examining how we can filter sections of the site that you cannot control the visibility for. For example, when a user from Product 1 logs in they will only see Community + Articles for Product 1 because I am able to set permissions at the Category level for Product 1 custom role. But, Events, Product Updates and Product Ideas do not allow for permission settings of certain content based on a custom role so I have to expose all of the content to all of the different product users. With 4+ event types and 5+ products on the same platform, I’m running into the issue of having a LONG list of event types because I am having to use the Product Name + Event Type to allow users to be able to sort to see what they need to see. Am I missing another way to do this? is there a way to filter/sort

I want a guide to remember what slide a user last exited on, and jump/show that particular slide on their return visit. AI suggests this is possible in GainSight PX but I can’t seem to locate the option. Can someone direct me to where this is please?AI suggestion: Log in to Gainsight PX and go to Engagements → Guides. Select the guide you want to edit. Click Settings (usually in the top navigation for that guide). Under Behaviour or Advanced Settings, look for: Resume from Last Step (sometimes phrased as “Continue where user left off”). Enable this toggle so the guide will pick up from the last completed step for returning users.

I got notification from Google Search Console: There is a link to a specific topic (question). There is no answer marked as a solution.--Any idea what this means and what I can do?

Hello, we are considering using the Salesforce Unified Knowledge integration to essentially allow federated search on our Gainsight CC knowledge base from within Saleforce Cases and Salesforce Community/Experience. Has anyone done this particular integration before?We are curious about the degree of difficulty in setting it up and maintaining it, as well as how smoothly it functions. 

I think the answer is no, but I need to confirm. Previous colleagues created some API keys for integrations into various business systems (ex. Snowflake, Tableau, etc). They have not logged-in as an Admin in Control for 3+ years. We’ve kept them active as a seat on our team because we thought they needed access for those integrations. But it turns out the ETL pipelines are just using the API keys created by that user. Will deleting, deactivating, and/or removing from the Admin team impact the API keys created? 

Hi GainsightCE community! We’re working on a new badge system/gamification strategy for our internal teams. I’m curious - how do you use badges in GainsightCE? 

We are new to Skilljar and Articulate Rise. We have some very lengthy SCORM content created in Rise that is organized with sections and lessons, but we find that when updates to the content is required, we have to replace the SCORM file and it forces existing learners to start over. What is the best way to handle this. Is it an industry practice to not put all the content in one SCORM but to use multple SCORM packages in a course structure in Skilljar so that progress is not reset?

Is there a way to pin a pdf document in a Private Group, that’s not done through a post or discussion?  

Hi folks, This is our “create new topic” page.See the element on the right?I set this up a while ago and I want to replace it with something else, and I cannot find the settings anywhere.I Could not find it under /settings/widgets (Customization → Sidebar) I thinkkk this was an HTML code we set up? Or is it rather in the CSS or Third-Party Scripts?Does anybody know?  

hi all, anyone not receiving notifications when @mentioned in a timeline? 

Hello there!I just started making an image template for articles but found  different aspect ration between two post types.   Do we know why the ratio is different? And can I set the Event image specs to the same ratio as the Article image specs?Article = 1440 x 640Event = 600 x 300 

Hi!  I'm looking for insight on how people are handling optional lessons in your courses.Our Challenge:While I appreciate that Skilljar provides an optional lesson setting, I've found that the dotted circle icon visual indicator isn't intuitive for our learners. Many don't realize they can complete the course without finishing those lessons :-(  Our Current Workaround:We’ve been adding "Optional Lesson" directly in the lesson title (e.g., "Optional Lesson: How to Edit a Field"), but this feels clunky and clutters the lesson titles.My Questions for You:Are your learners also confused by the optional lesson indicator?  Have you found effective ways to communicate that a lesson is optional? Do you use any other workarounds (e.g., include some details on optional lessons in your course intro explanation)?I'd like to find a solution that's clear to learners without having to manually modify the lesson