Discuss Gainsight Products

Hey!We are looking to integrate federated from an external source (Sharepoint) into our community. We have looked at the documentation here, shared by ​@Sebastian , but we are still missing some pieces of the puzzle :-)How can we deploy the external source's API requests to the community? Do we need to create a Gainsight connector?

I caught up with Jeni, Ditte and Manda, and in that conversation Jeni proposed a community managers zoom call to catch up and hear what we are all up too.   Set it up!

Hi, will the sentiment value generated by the Meeting Assist AI function be available for use in reporting, scorecards, surveys, etc.? Also, I'm curious to see more of the reasoning behind why the system assigns a specific sentiment. Currently, there is a small paragraph that provides some explanation of why a specific sentiment was assigned, but having lines that the AI analyzed in from the meeting to assign the sentiment would allow us to confirm that the system is working as intended.

Hi Gainsters   https://communities.gainsight.com/data-catalog-connectors-313/how-to-connect-tableau-online-with-customer-communities-data-lake-through-bi-connector-22842 This guidance is written for someone setting up a Virtual Connection within Tableau Online. Are we able to set up a Virtual Connection to the S3 bucket in a self-hosted Tableau Server environment as well? Any specialized instructions for that? Also, can we set up an Athena connection within a Tableau Desktop workbook?thanks in advance.

API question as I couldn't find info in the documentation.Is there a way to get a list of ideas that is either filtered by ProductAreas or by public tags?

Hi ​@olimarrio thanks for sharing this. At the moment I am using PX and I want to connect that with PBI. Is there any solution available? 

Hi folks,Having a hard time searching for this topic now that the community has merged with other products - but is there any capability in the Rest API to pull report data? We often do manual calculations each month / quarter for case deflection, and it would be nice to automate this in Power BI and Rest API. The rest API docs seem to only provide provisions to manage users and community content rather than extract report data though.

I would like to add the like button of the customer community to the product feature mapper of px. Can I use the class in some way? 

Hi all! I’m working on sending a newsletter to our community, which is spread across three main languages. However, we’ve encountered a limitation in Gainsight — it only allows us to use one country filter at a time when creating a segment. This makes it difficult to include or exclude users from multiple countries.For example, some users list their country as “Brazil” (in English), while others list it as “Brasil” (in Portuguese), and we can’t group them together in one segment.Is anyone here using Gainsight to send emails to users in different languages or across multiple countries? How are you handling this? Any workarounds or tips would be greatly appreciated!Thanks! 

We are in the process of implementing SSO for employees, while maintaining username and password for customers. We’d like to assign a custom role for employees based on SSO or email domain. Salesforce is in our technology stack, but not Zapier. Customer SSO is not on our roadmap for the foreseeable future.I’ve been able to do this in other platforms with rules to assign roles, but don’t see the same option with this platform. How have others gone down this path?

Hi everyone, We’ve run into a strange issue on our customer community where tagging users with @mentions in posts doesn’t always work. Sometimes the name auto-fills as expected, but other times it either doesn’t show up at all or fails to notify the user that they’ve been mentioned. This has caused a bit of confusion, especially in threads where users are waiting on responses from teammates or CSMs but never know they've been tagged. I’ve checked the roles and permissions, and nothing seems out of place. Has anyone else experienced this behavior? Could it be browser-specific or something to do with notification settings?

Is there a way to re-enabled or remove the Opt-Out? I have a user who deleted his last email from gainsight after he unsubscribe from everything but now wants to change his mine. Is there a way in the backend to reset his email options?

When creating new articles with API, can I include images in the content? The API docs talk about only ‘featured images’ (thumbnails etc.), but what about actual images within the “normal” content?

Hey All - I’m updating custom roles and gamification to display employee titles by their name. All going fine … but images just stopped loading. Could be related? Or something else going on? 

Hello, the following post lists points as a metric by which you can filter users from the User Overview.I don’t see this in my own instance, though. Is this actually supported?

Hey,I know how to get questions from a category, but is there a way to retrieve question from all categories under a section?

I'm experiencing an issue with my Gainsight Community website. Whenever I try to edit and publish any section (not just the mega menu), I receive the error: "No entry or class found for 'Module'". The developer console also logs this error with encoded characters.Could you help me understand why this is happening and how to fix it?  

Hi, In the rating survey, is it possible to make comments mandatory for users who give us a low rating?

I am using PX to track users on our community. I need to send a date for the Signed Up date field. How am I able to get the registration date of the community member in the DOM or insidedData object and send with the PX attributes? Similarly email is also NOT directly available. Any ideas??

Is there a way to use custom CSS to display an engagement/survey based on the user’s screen width? I’m referring to users that access our product through their mobile browser. Our NPS survey is not displaying well when seen in a mobile browser.Would I just create a separate engagement for the “mobile” channel, or is that referring only to a mobile app and not accessing the product on a mobile browser?

Hi!For some reason i cannot publish changes i make when in “Edit layout” mode. I have tried different browsers and computers. I have a topic banner that acts as a “Current outage” message that i really need to remove asap.I have started a ticket to the support, but no reply yet.Does anybody else have the same problem?

🚨 Breaking: Gainsight acquires Skilljar! 🎉We're leveling up learning with AI, ditching static courses for "in-the-moment" training. This deal isn't just news, it's a revolution in customer education. Read the story 👉 https://bit.ly/41W1ba6

We are looking for a better way to manage Risk CTA’s specifically when they are being reduced in priority.  If the priority starts off as Critical-we as managers have specific actions to take.  And if the Risk priority changes to Low/Medium/High, we as managers would have specific actions to take.  Our thoughts are to either:  Have the priority level not editable by the CSM and only editable by the Managers, and/or take away the ability for CSM’s to close the CTA and only Managers can do that. Find a solution that when the priority level changes from Critical to either Low/Medium/High to either have an email generated to the manager(s), a CTA created for the Manager, or a way to report on “when priority level changes show date change”. Anyone have ideas?  

We have a high volume of activity happening in a group at the moment and customers are getting slammed with email notifications to their inboxes because “subscriptions” are toggled on by default. Is there a way that I can adjust what is toggled on by default to reduce noise for customers?

Hi - Does anyone have any experience building At-Risk Sub-Reasons on 1 form or object?  We have primary At-Risk reasons, however, in order to create sub-reasons, our CSMs would have to submit the risk and then go back into it. Thanks.