Discuss Gainsight Products

Hey everyone,When I press the Control button on a given topic, then it opens the back-end environment.However, since I don't do that every day I may be logged out and I have to sign in again.  Once I then sign in, the back-end homepage loads rather than the topic page I pressed the Control button on. After logging in and going back to the topic page and then pressing Control, the correct page in the back-end loads. Is there something that I can do this activate this or is this a missing feature?

Good day all!We just set up the Keyword Block after a curse got through.We tested it out and it works as expected except for 2 items:The warning to the customer does not explain WHY they are being moderated.  Can we modify the message to indicate that they triggered our blocked Words list and explain WHICH word did?  and further, allow them to edit?   As an admin, I do not get an email notifying me of posts pending moderation approval.  Can this be configured?

We want to make sure that we’re addressing Pending content in the Moderation Queue as soon as possible to provide the best experience for our users. Is there a email notification that goes out or can we automate an alert like we do when a Reported post comes in? Thanks!

2021 is an amazing year for us as we received the biggest honour as a product company,  “The Proddy Award” in the “User Adoption” category. This award is a testament to the tireless efforts of our employees globally who are driven by a shared passion to build great adoption and engagement products.  Numerous efforts have been made by our team to provide customers with best practices content and product help. So, what initiatives do we take at PX as a SaaS product to provide a holistic experience to our customers on and off the PX? PX on PX:We use our own product to boost adoption. On a day-to-day basis, we find opportunities and areas of improvement. We extensively rely on product ideas from the community, user surveys, customer NPS and CES scores.  If you want to know more about PX on PX, please do refer to this detailed post here. Digital Led: (Community + Office hours + Weekly emails on best practices) While we are doing everything just like the way we suggest our customers, we did

 Remember when everyone was jumping on the digital transformation bandwagon? When every startup was racing to adopt enterprise-grade solutions? Well, here's a controversial take from someone who sells Customer Success Platforms (CSPs): sometimes, buying one too early can hurt more than help.The Early-Stage Startup ParadoxIf you're running a small company with fewer than 50 employees and managing under 100 clients, you might be tempted to invest in a CSP to "do things right from the start." As counterintuitive as it may sound – especially coming from a Gainsight executive – this could be a costly mistake.Through years of industry observation, we've witnessed countless promising startups struggle with CSPs (yes, including Gainsight) and eventually churn. The pattern is clear enough that it demands honest discussion.Why Small Companies Struggle with CSPsThe challenges are more fundamental than you might think:Data Quality Issues: Early-stage companies often lack the volume and consistency

Hello EdTech Gainsight Community! 😎 I recently had a conversation with someone working in CS Ops at an EdTech customer of our’s. They asked a really important question: how do we avoid health scores dropping to red during the summer, when the adoption measure drops to zero?  I thought I’d share this out to the community to get feedback from others who’ve come across this challenge. If you have any ideas, please drop them in the comments below! 👇 Here are some initial ideas to get the conversation started:Pausing the adoption measure rule from June 1st - late August Adoption data will essentially “freeze” to reflect usage at the end of May from June to late August In late August, when school is back in session, rule can start running again to pull new usage data Change the logic of the adoption measures to look at year over year usage averages for each month  Adoption measure score is based on the % change from last years usage to this year’s usage Red-Yellow-Green scoring is entir

In Gainsight NXT Company object, when I send a request to insert the records, I am getting the response in the jumbled order, in that case, how can I determine which record is inserted or not,When insertion fails, error response is vague, where it returns failed field details without gsId or any other unique ID making it difficult to determine which record failed. in case there duplicate failed records. (same error) (This is batch export each consisting of multiple records)"errors": [                        {                            "errorMessage": "Invalid/Inactive value provided for picklist.",                            "errorCode": "GSOBJ_1012",                            "fieldName": "Stage",                            "invalidValue": [                                "SomeStage Invalid Value "                            ]                        }”,

I would like to hear more about DSA (Digital Service  Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

Those of you have your CE tool integrated into your community, what type of data do you see in community analytics? 

We’d like to send an email to external contacts captured in the “External Contacts” field on the Meeting type for Timeline activity. Is this possible? When I pull the field from Activity Timeline object, I get strings of names separated by commas. Is this the only way the external contacts are recorded? Thoughts on how I can use this to get contacts from the Person object? Thank you,Trevor 

Good morning,I’m currently working on tooltips and have encountered an issue.My second-to-last tooltip instructs users to click ‘Save’ to save any changes before proceeding. However, when users click ‘Save’, the page refreshes, causing the tooltip engagement to disappear. Additionally, users may not have made any changes, so I can’t force them to click ‘Save’.Does anyone have suggestions on how to address this? I need users to save their changes and then proceed to the final tooltip to complete the guide, as subsequent tooltips are set to appear afterward.Thank you!  

 CS Release Notes Information As part of the October 2024 Release (Gainsight CS Release Notes October 2024), the following list of articles are created/updated.List of New/Updated ArticlesConnectors 2.0: Create an S3 Connection in Connectors 1.0 How to Reset Access Key for Gainsight Managed S3 Buckets Gainsight S3 Connector Snowflake Connector Unification: Configure Preference Order for Data Sources For more information on updated articles, refer to the V6.43 Release List of Updated Articles - NXT.FYI @dstokowski @ophirsw @Adrian Raposo @vaishali_rawat @Rajeshwari @MayurGhiya @mdfahd  

Hi @Kenneth R et al,I noticed today the different color of the category name in the topic bread crumb.Is that new? Either way, can you advise how to achieve that? I am assuming custom CSS?? 

This appears least with the articles:When you type your text and you add @mention there, save draft or publish it, text will appear like this:“This is the text and here is the@mention, without space before.” If I edit the text and I manually add space, @mention jumps to the new row (new row below).If I edit the text using source code view and I add space there, when I come back to the editor, space has been gone again.Is there anyone who have seen this?

Want to start a thread on the road blocks of standing up customer goals in scalable way. Many of these were discussed in Beta but not updated in the GA release. Would like to know if anyone else is experiencing difficulties while trying to put together a POC for their leadership team Limited to using APIs for updates and creations via rules engine. IE this means you need to have an admin that is comfortable enough with APIs to help your team maintain the Customer Goals. Would be better to have a rule action Unable to limit display field editability Cannot associate to a relationship from the C360 (like you can with other functions like Success Plans). Makes CSMs have multiple paths to create the same thing Unable to require fields at “close” (see point below about “closed” identification”. Additionally, you can only require fields at the data management level which means if you add a field after records are created you cannot require that field. So flexibility to alter your layout is l

Hey there!We have Gainsight and Qualtrics, but I’m doing research and seeking feedback on Gainsight’s surveying capabilities to determine if it could be a sufficient tool for our surveying needs. We use Qualtrics primarily for NPS, Onboarding CSAT, and Support Case CSAT, but would love to leverage Gainsight for these surveys instead. With Gainsight’s investments in AI, I am eager to hear from the community who use Gainsight surveys….What do you not like or struggle with? What do you love? Have you switched from Qualtrics to Gainsight Surveys? Any negative impact or loss of functionality? Would you recommend the switch or not yet? If so, why? Thank you!!!!!-Lindsay

We recently integrated CC into CS and we built a dashboard to see the data simultaneously. I wanted to ask if anyone knows what this number is- Customers Engagement?Appreciate all the insight! 

We’re currently looking at implementing Gong for our sales teams and so our CS teams are curious about what functionality we can implement in GS for them. I’ve been doing some digging but can’t find anything on Relationships. Our CSMs log all of their activity on the Relationship, so does anyone know if we can configure the Gong integration to log timelines at the Relationship or is it only available at the Company level?

This issue comes up every time I try and added a bulleted list to an email template. Is there a way in Journey Orchestrator to add en or em dashes to a ordered or unordered list instead of just bullets or numbers? So if I have a bulleted list and I want to use an en dash or emdash as a sub list under the bulleted line, how do I do that?I know I can simply add it in manually, but if the sub list runs long, it won’t align with the rest of the text above, but instead will align under the en or em dash.I tried dropping the en dash code using the code tab, but JO changes it back to a bullet.Any suggestions?Thanks!  

If a custom page (whose visibility is restricted to certain roles) has been created, where could we show this on our community, so it’s only visible for the certain roles.For some extra context, we have created a custom page for a VIP type role for our customers, they gain access to this page through SSO and ideally when they log in, we want them to see a tab/button/link/anything to this custom page - but it must only be visible to them and not other roles.Initially we thought the Mega Menu would be ideal for this but it seems that if you add something to the Mega Menu it’s viewable for everyone.Here’s what we’re aiming for:Regular user/Not logged in: Users visit your community but can't see the special VIP tab. VIP user when logged in: VIP users log in and then see a new tab  in the Mega Menu (or anywhere else) called "VIP space" that others can't see.It doesn't have to be the Mega Menu, it can be somewhere else, just as long as it’s only viewable by the VIP role. I’d really appreciat

Segmenting users is a great, and powerful tool. But it seems we can’t do anything with that segment once created for private groups or categories. Is there a way we can have a private category, with only certain approved users in there? For example, we may want to onboard a new customer, and have those staff access the category. Other than adding each individual new user in (which is an admin nightmare) how can we do it more cleverly please?

I think the answer is no, but I need to confirm. Previous colleagues created some API keys for integrations into various business systems (ex. Snowflake, Tableau, etc). They have not logged-in as an Admin in Control for 3+ years. We’ve kept them active as a seat on our team because we thought they needed access for those integrations. But it turns out the ETL pipelines are just using the API keys created by that user. Will deleting, deactivating, and/or removing from the Admin team impact the API keys created? 

I have a user that I know (he confirmed) is using chatgpt to answer questions on our community. I’m working on our guidelines for acceptable use, etc, but in the interim I’ve asked him to stop. However, i can tell from the clear variance in replies that he authors and those that chatgpt authors, especially when chatpgt adds bold emphasis and code emphasis in neatly formed replies. But here’s where I’m stuck.When I copy/paste from chatpgt, slack, or other places with code formatting, it doesn’t paste in that style. I didn’t even know that code was an option here until today:you can highlight text and change the style to codeI know that ctrl+b / cmd+b works as a keyboard shortcut for bold. Does anyone know one for code? I’ve also asked in a reply here : Or do you know of any ways to paste formatted text on the front end where the formatted text comes through? Before I finalize my guidelines and processes for monitoring for use; I want to ensure I fully understand how it’s working. 

Could anyone point me to the release notes or information about the notification feed visible on communities.gainsight.com? It’s the new button with a bell icon on the top right of the page.  

Can I add an event today Oct 30 with a date of July 31 so it shows up in the Past Events tab? I’ve done that but can seem to get it to show in the list.  It’s a Group Event and I am a member of the group (and Admin of the entire account) Is it a timing thing? Thanks in advance again everyone!