Discuss Gainsight Products

Please see the screenshot attached. Is there a way to make this hover a more meaningful like probably providing a description/help text for user to under what that data shows, instead of showing "Editing this field requires additional permissions. Please reach out to your Gainsight Administrator to request access." ? This does not make any sense and it would be nice if we can configure it to show some meaning text that is configurable by admins. 

I have traditionally not reported on group membership numbers in our community, but I would like to do so going forward. I know I can filter the user overview by group membership, but is there a way I can report on group membership growth/membership by group join date?The closest thing I can find is to filter by registration date, but this will only tell me how many new community members joined the group in that time, and isn’t an accurate reflection of actual group growth. The User metrics available under Analytics don’t seem to have any information about group membership, but it’s very possible I’m missing something. Does anyone have a solution for this?

The 6.42 NXT Patch Release v6.42.1 is now live!This patch release notes contains information on the latest announcement and enhancement:Journey Orchestrator: Email Bot Click Detection and Mitigation Fix in Program Analytics Connectors 2.0 Re-Authorization and Re-creation of Jobs Required for Specific Connectors. Upcoming HubSpot API Changes: Impact on Your Connector Jobs. Additionally, features targeted for the August 24th release, which were previously highlighted in the Major Release Notes, are now live. You can read about these updates hereFYI @neelam_mukherjee @sshroff @abhilesh_khatri @Adrian Raposo @pgeorge @inagar 

The People Leaderboard report in Gainsight CE enables you to track your learners' progress across all their enrolled courses.  Key Features of the People Leaderboard Report:Keep reading to see how the numbers are calculated: Enrollments: The total number of courses each learner is enrolled in.  Total Course Completion: The total number of times a learner has completed any course. It’s important to note that this count is not unique per course, so if a learner completes the same course ten times, this number will reflect ten completions. In-Progress Courses: The number of courses that learners have started but not yet finished.  Overall Completion: The percentage of courses that a learner has finished at least once to the total number of courses they are enrolled in.

Hello, I am trying to subscribe a URL (from Zapier) to the groups.MemberJoined webhook event according to the documentation here and am receiving an error message. I’m making a POST call to https://api2-us-west-2.insided.com/v2/webhooks/group.MemberJoined/subscriptions and have included my Gainsight credentials as username and secret in the body of my request. I also have a newly generated auth token that I’ve successfully been making other requests with. I continue to receive a 403 “forbidden, access denied” error. Would appreciate any guidance!

This is a question mostly for Gainsters: Does Customer Cheat Sheet, or whatever it’s called now, reference or have access to any of the Associated Records data?Based on the FAQ it does not seem that way, but I would like to confirm.https://support.gainsight.com/gainsight_nxt/07360/Customer_Cheat_Sheet/Customer_Cheat_Sheet_FAQs In general, I’d like to know if ANY of the AI features Gainsight has rolled out/is rolling out soon leverage any of the Associated Records data for Timeline, or only the main Timeline object.As admins, Associated Records data is rather challenging to use in Rules and such, so I’m wondering if the AI has the same limitation, and that data is being ignored.I understand that many use cases for Associated Records is just to associate a timeline entry from one CTA to another CTA for the same company, but as you can associate entries ACROSS Companies, not including that seems like an oversight, and I would like to get some clarity on this. Thank you!

Dear Gamechanger Community,We have a table with product updates, and each line contains a hyperlink that lets you download the file uploaded to the community post. However, this approach is not reliable as the hyperlinks stop working after a while.Do you know of another approach that is more reliable? Ideally, I would prefer to store the files within the community post itself.Many thanks,Grzegorz

Hi! Interested in using Zapier to assign points for specific actions (apart from the built-in gamification ones already in Gainsight). Is it possible to use the action of joining a particular group as a trigger event? I’ve read the documentation here and it seems like this isn’t currently supported, but wanted to double check.  @DannyPancratz I know you’re the Zapier wizard - have you ever done anything like this?

On applying the filters over timeline custom view as I could see most of the fields are not exposed as filterable. One of the use case below.regarding the timeline tab - is it possible to create a specific timeline view based on Context Name? I have a customer from chat that wanted to try and build a timeline view only with CTA related timeline entries, just wanted to get a better idea of what field needed to be leveraged to filter timeline entries by source. Based on what I have seen, you can’t create a timeline view filter off of Context Name, and many fields from timeline do not appear to be getting exposed as filterable fields on the timeline tab

If I have a course that is shared across multiple learning paths, does completing it in one also mark it as completed in the others?

Hello PX-Rockstars!What I am going to share with you all today is so close to my heart 🫶 If you have attended our recent office hours (Recording here), you already know what I am sharing today from the title itself. But for those who could not make it - here you go; this post is a recommended guide on personalising user experiences by capturing user inputs.  Over the last few months, we have seen significant updates to our V2 editor templates. Thanks to Abhilash ( @aharkut ) , our product manager, who takes the time to improve these templates to cater to various use cases. So if you see something inspirational and operational regarding dialogs/in-app engagements, you know whom to share it with. Let’s get to the basics of “User profiling.”“User profiling” is the process of improving the user profile data so that we can group them into specific groups on various metrics and personalize their reach outs and engagements in multiple ways.So user profiling is the first step you need to focu

Hi Team,I am trying to fetch data from GsUser object using API call:https://workday-se.gainsightcloud.com/v1/data/objects/query/GsUserI am able to fetch all the records from the object , but not to fetch only 1 record with a GSID=’1P0183CTFHYVUDCHIDPAU0O0N5ES1RBT8YN3’ , this seems to be a super user.Can you please let me know why I am not able to fetch this record? How can we fetch this record?Below is the screenshot of the user record we are looking for. 

Can anyone tell me more about a potential integration with Amazon Redshift → CC?Thank you

Team,Do we have options to share/export the success snapshot from sidebar C/R 360,please let me know the possible options.

We have a simple two step email journey for new users, sent 7 days apart, on behalf of the CSM.Our CSMs flagged a small gap whereby if the assigned CSM changes in the 7 day period, the Sender for the second email will be the old CSM, rather than the new.My idea was to create a calculated field to pull in the new CSM’s email address as the sender address, but the “Add Calculated Field” button is unavailable on Active and Paused programs.Do we really have to clone the program and re-launch to add a new calculated field? I was surprised to find no Ideas/Questions related to this.Thanks!

We would like the ability to control visibility to certain records within an object for users. This will have implications on the user experience and ensure compliance. For example, we have a team selling working on X and a team selling product Y. We want CSMs who support Product X to only see Relationships that have a Type of X and CSMs who support Product Y to only see Relationships that have a Type of Product Y. 

Hi folks!When people sign up to our community, we can obtain their consent to the T&Cs, but where is it recorded for later purposes? Thanks  

Currently to create Customer Goal-associated CTAs, you have to create a new CTA or link an existing CTA from the Customer Goals tab. Is it possible to create a CTA and link it to a Customer Goal directly from Cockpit? 

Hey Y’all,Does any have experience in custom pages that updated by external javascript? I am trying to create a release calendar on our community page. I am using a html widget on a custom page. I can hard code the values inside a table in html format, but I’d rather point the code to external service that can automatically be in sync with other applications. Has anyone found a way to do this? Thanks,Anthony

I noticed that I cant add topics from the Groups to the DCW. With my usecase I would like to use DCW with Custom Pages but I can see this benefical in the community front page as well.Is this feature coming in the future? 

We have users that have been in our community for 5-10+ years. I’d like to do something to recognize them beyond points, badges, ranks, etc. Would love to hear what others have done for long-time user recognition.

@Gainsight CC Team I keep getting my posts/comments submitted for review in here. It’s really not an ideal experience.  

Hi all, new here, and to community in general.👋 Thinking through the layout of our community home page and seeing some communities that have a secondary nav bar located on the top left or right of page before the primary nav.  I like the idea of a secondary nav to link to our corporate website outside of community and also thinking we can link to other external pages. Is there a best practice with the secondary nav, or does it just boil down to preference? 

We are planning virtual sessions for our community members to learn best practices for use of our technology and network with their peers.  I’m curious how other organizations support networking for their community members.I am also wondering how others determine and measure if the client networking session was successful including:response rate level of engagement during the session increased use/adoption of our technology, evidence the client found value sales opportunities/securing renewal  improved CSAT improved client health

Hi Community experts! I feel like this was asked a year or more ago, and perhaps even a workaround identified, but today is it possible to hide the topic age from being displayed in the Topic Banner widget? In my screen cap, you can see the yellow banner with our Welcome post - 1 year ago (although it’s been updated, etc.) This might be disregarded by the new member because they think it’s outdated with the age, so I’d rather just have the title alone.cc: @Julian @kfolsom