Discuss Gainsight Products

Ignore Throttling is easy enough to understand for individual engagements. But a colleague asked a good question about the impact of this setting on throttled engagements. Let’s say we have 3 engagements that ignore throttling because they are time/scenario sensitive and must be shown to the qualifying audience…...And a user sees all 3 of those engagements in their standard usage. Do those 3 engagements count towards throttling quota and settings for other regular throttled-engagements?

Is there a way to hide a specific topic from users who are not logged in? I know that I can play with category settings, but then all topics get hidden.I don´t want to create a new category just for one topic.Any workarounds here?

Hey Community,  So I have been working on some custom HTML for our community and was curious what everyone uses for their asset library? Where do you store and host any and all of your images/videos, specially the ones that you use for any custom HTML stuff?  

'These are a summary of (mostly coherent) notes I took during a call with Gainsight Engineering about this object. At the time, we were not fully migrated to Horizon Analytics:Current setup is Gainsight NXT accessed via SFDC. We do NOT have GS Home in this instance so I don''t know how that impacts usage here, nor are we fully deployed on HA. However, you do need HA enabled at least in Beta for access to this object (GS Asset Usage Tracking). Generally, these are the questions the object is designed to be able to answer: -What assets are or aren''t being used? -What features/assets are CSMs end/users using? Caveats:•    This object does NOT provide a trend sort of view. The time component will only really provide how recently something was visited, and show you what assets you have that are stale.•    Trending over time was beyond the scope of the object, due to the data storage volume growing at a ge

Anyone happen to be using the Gainsight Gmail Plug in with Outreach.io?  Have some questions for you if so!

We’re excited to invite all of our Gainsight PX customers to join our recurring Gainsight PX Office Hours sessions, happening twice a week! 🎉 These sessions are a great opportunity to:💡 Get your product questions answered live by our PX experts🤝 Connect with other PX users and share best practices🚀 Learn tips and tricks to get even more value out of PX 📅 When:Tuesdays – EMEA-friendly hours - 6:30 pm IST - 1 PM GMT - 8 AM EST (5AM PST)Thursdays – US-friendly hours - 10:30 pm IST - 5 PM GMT - 9 AM PST (12 PM EST) 🔗 Join us here: PX Office Hours Zoom Link Whether you’re new to PX o

I understand the PX integration schedule with Salesforce (3 AM, 11 AM, and 7 PM GMT) and how I can trigger a manual sync via the Synchronize button. And I understand how the Contact matching logic works.My question is when does the Contact matching happen? During those specific integration syncs? On manual syncs as well? I can’t deduce that specific detail from the documentation. 

 Hey everyone! I’m thinking through the best plan of attack for this use case:Product Manager Sam is not on the Community Team, but on the product team (they can not be an admin or community manager role). Product Manager Sam is one of the best people to manage incoming ideas on the community. They should be able to have control access in order to manage the queue of Ideas coming in and to be able to moderate Ideas content as needed (i.e. edit the title of an ideas post, merge an idea with an existing idea, etc.). However, Product Manager Sam doesn’t need to moderate forums (categories, events, etc) or the ability to create content from control (i.e. articles, product updates).  My current workaround: I created a custom role called “Ideas Moderator” with the following permissions: FORUMS, FORUMS MODERATION. It’s not a perfect workaround as it has some issues described below. 

Hello Game Changers! Who’s using an AI crawler on your community today? If so, would you please share which vendor, and if you’re satisfied? Asking because I’ve heard that this is a topic many community managers are interested in. Many thanks!

Hi everyone,I’m still getting familiar with how ideas and forums work and wanted to understand something I’m noticing. When users create an Idea, they only select a Product Area and don’t choose any Community category or forum. We’ve usually seen Ideas stay within the Ideas section, but recently we noticed a couple of Ideas appearing under a Community/Q&A forum.I’m curious how Ideas get associated with Community categories in this case, and whether this is expected behavior or something driven by roles or backend logic

Hi everyone 👋We’re trying to understand if there’s a way to create a user-level report that showcases top contributors (by number of replies) for a specific community, rather than across all communities.Context: Our setup includes multiple communities that share the same backend analytics Today, most contributor-style reports seem to aggregate activity across all communities What we’re looking for is visibility into: Users with the most replies within a single community Ideally filterable or reportable per community, not overall Questions: Is this possible today using Gainsight Communities reporting or backend data? Are there recommended workarounds (custom reports, exports, or data modeling) to achieve this? If not currently supported, is this something on the roadmap?

I see the currently new implementation of Customer Goals in the C360 as a container while the bulk of the goals are shown in the CTAs and Success Plans. This seems obvious yet I’m looking for the benefit of these opposed to having a custom goal oriented success plan. Some questions I have are:Can Customer Goals be shared externally similar to Success Plans? Can we report on customer goals with related SPs and CTAs apart from the C360 view? Are custom fields suggested to receive the most value from this new module?I’m curious if anyone has implemented Customer Goals in their Org and, if so, how is it going?

Hey Community - I’d like to get some examples of how other communities are handling ideation. I’m looking for details - IE integrations, timelines for responses, etc. I’m working with our products team to do a phased approach, but I’d love to show them how others are handling this. I’ll share a couple examples of ways I’ve done this in the past.Current Company:We’re looking to roll our phased feature requests. We use Jira for our feature request process. Right now only employees can open FRs. Customer success managers add their customers to the tickets in Jira, which gives some insights into votes. Customers can’t see Jira. When we release a new version, we say how many FRs we implemented, but there’s no place for all customers to see a full list - they are only notified of the ones they’ve been added to. What I’d like to do next:Phase 1 - Link Jira and Gainsight so that we are pushing ideas/feature requests back into the community. The 1st phas

Hi Community,We are currently trying to embed an <iframe> directly inside the body of a Community Topic/Post, but we are facing some limitations and would appreciate guidance from the community.What we’re experiencing: In the Control/backend view, when adding a comment, we are able to click on to “Source” mode and insert HTML. However: The on front end, this option is not available. This capability appears to be limited to comments only (in control view), not the main post body. When editing or creating a new topic/post, we do not see a way to insert raw HTML or iframe code into the body. Our Use Case: We have customer-facing videos that we need to embed inside the post  The standard “Embed media” option does not work for our company hosted video solution.

Hey we have a couple of ongoing email campaigns and the stats allow you to see the delivery rate percentage, so the amount of emails  that were not bounced. When you click on the stat you'll get the list of recipients for which the delivery was successful, but is there a way to get the opposite? The list of emails that were bounced?

Similar to the Gainsight and Zoom integration that allows you to log Activities directly to a customer from a Zoom Meeting, is there an integration like this with Microsoft Teams? 

Hi all,I’m new to Gainsight, so apologies if this has a straightforward answer, but I can’t quite figure out if creating a segment with two filters of the same type is possible.Basically, I’d like to create a segment of people whose Registration Date is less than X days ago, and also more than Y days ago (so something like, less than 180 days + more than 60 days, to create a bounded range), but it doesn’t seem like it’s possible with the filters as choosing a second of the “Registration Date” type supersedes the first.Happy to be wrong/in the wrong place, so hoping others may have insight on how to approach this.Thanks!

Hi all. We’re new to Gainsight and coming from a heavy reliance on Khoros Care to manage community conversations. The moderation tools on Gainsight are great but I was wondering if anyone else coming from Khoros had figured out a way to “Snooze” a conversation for a period of time or any alternative to that functionality. Thanks!

We have a script that updates user information in our Community that runs every 15 minutes. At around 8:30 this morning Atlantic time, that script started failing. After some digging, I found that the return results from the /users endpoint was no longer returning with users property, and is now returning as viewusers property. I checked the API documentation and the swagger.json file still references the users return property.So if anyone has something similar where you’re no longer getting users in your results, this could be why....to Gainsight, please don’t make these types of changes. If you need to, you should be versioning your API.

Hey there :) I was wondering, if it is possible to set an automation to revoke Badges from Users.For example: If there are different lvl for Badges, like a progress: Commentator lvl 1  Commentator lvl 2 Commentator lvl 3Is it possible to set an automation for when the user reaches the lvl 2, a trigger revokes the lvl 1 badge to prevent a wall of badges in some users profiles? Just like the ranks work.Thanks for your help. :D Regards,Paul

コックピットの設定でレポートカテゴリーの追加方法がわかりませんマニュアルには、カスタムで追加できるような記載がありますが設定画面上で見つけられず教えていただきたいです参照マニュアル：https://support.gainsight.com/gainsight_nxt/04Cockpit_and_Playbooks/00Cockpit_Horizon_Experience/Admin_Guides/Configure_General_Settings_and_Reporting_Categories  I don't know how to add report categories in Cockpit settings. The manual states that they can be added custom, but I cannot find it on the settings screen and would like to ask for guidance. Reference manual:  https://support.gainsight.com/gainsight

Hello,  We are using Company person report and share with via Spaces with a customer. We set up permissions to allow customers check Active : true or false status. If we access customer account in preview mode or from the customer account, it’s not possible to edit the Active field. Could you please suggest. 

How this is done?  

Staircase January 2026 We’re excited to share the 2026 insights from across the Gainsight. Inside, you’ll find updates designed to help you learn, connect, and grow. We hope you enjoy exploring what’s new, discovering fresh ideas, and finding meaningful ways to engage with the broader Gainsight family as we continue to grow together. Let’s dive in!   AI Feedback Loops: Smarter