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7135 Topics

L
Shoshin
lwackertnShoshin
asked in Customer Communities (CC)

Disable social media share

Our community is private, and we do not want members to share product updates, discussions or ideas on social media. How do we turn the share option off?

1
A
Shoshin
29 days ago
amanda_neil
amanda_neilRegistered User
asked in Customer Success (CS)

Email to TImeline Missing External Contacts

If I have an email that is posted to the Global Timeline (customer missing, not associated) and I then associate a customer to the timeline, my external recipients go missing?

7
markglenwalker
Shoshin
1 month ago
Alicia Fisk
Shoshin
Alicia FiskShoshin
asked in Customer Communities (CC)

Experience with using form in Customer Community to create a CSQL in CS?

Hello all, I am wondering if anyone has used a form in their customer community to create a record in Gainsight CS, such as a CSQL? We have a use case where customers can add (and remove) quantities from their subscription at any time during a contract year. Right now, there is a lot of manual handoff of this information via email. The customer emails the CSM or CS Pool, we send the customer a form, the form is returned, an Opportunity is manually created, etc. What we are interested in figuring out is whether customers could fill out a form in community with the required data, and when that form is submitted, automatically create a CSQL (via a rule, say) in Gainsight CS?We are brand new to CC--our community is not live yet. We have been using Gainsight CS for two years, but have not yet configured CSQL functionality. But we like the idea of making this transaction easy for the customer to initiate, and having it co-located in the community, a space we want to encourage them to use reg

0
Alicia Fisk
Shoshin
1 month ago
M
Shoshin
Marc.HoganShoshin
asked in Customer Success (CS)

Email Opt-Out Hyperlinks - Unsubscribe - Manage Preferences

We recently sent a communication and received feedback that Opt-Out hyperlinks (Unsubscribing, Managing Preferences) did not work. I went back and reassigned links using the hyperlink button in the menu for both options. When testing the links, I could not open them or copy them into a browser. The configuration guidance talks about creating questions but nothing related to links and testing them prior to execution. Appreciate any assistance on this.  

1
M
Shoshin
1 month ago
sshroff
Gainsight Employee: Team Captain
sshroffGainsight Employee: Team Captain
posted in Customer Success (CS)

Important: Horizon Rules Migration Update

Hello, We'd like to inform you of the details of the deprecation of Bionic Rules/ auto-migration of Horizon Rules.Horizon Rules comes with an enriched visual experience making it easier for Admins to build and understand rules. In addition to the enhanced user experience, key benefits include:Enhanced Data Preparation experience and Single Object Flow  Enhancements to Action Setup Ability to update CTA & Success Plans via Rules Enhanced field mapping experience Visual Execution history including enhanced logsAs we approach the migration, we suggest considering the following steps if you haven't already done so:Review and remove any rules that are no longer necessary, including unscheduled, active, and inactive ones. Keep manually migrating and validating your rules to ensure a smooth transition.Need-To-Know Migration DetailsTiming The migration of Horizon Rules is set to begin the first week of June 2024. The migration process will be carried out in phases with the goal of completi

0
sshroff
Gainsight Employee: Team Captain
1 month ago
SmartlyGreg
All Star
SmartlyGregAll Star
posted in Customer Communities (CC)

The Smartly.io Community is finally going live with a hybrid event facilitated in part by the community, what do you think?

After a few months of setting up InSided and inviting our customers to the platform we are finally opening up to a wider audience and kicking things off with an event: Sofa Summit is a social advertising event, much like the theme of our community which will take place today 28th April at 3pm ET, with a live part in NYC.Event registration.The Smartly.io Community.The online event consists of a live stream and a live chat much like most events; but we’ve created a community group tied to the event, and all content posted on the community group will show on the event page in live allowing people to take part in the conversations and topics of the event. Want to take a look and give us feedback on our InSided setup as a whole or our hybrid event/ community group? Please reply with your input or questions!-PS: Special thank you to @Vishwas Katti @Kenneth R @olimarrio  @matt enbar @Social Orshi   @timcavey @Scott Baldwin @Gabolino @Blastoise186 @DannyPancratz @adam.ballhaussen and many more

7
Kenneth R
Gainsight Employee: Veteran Rookie
1 month ago
revote
Golden Ruler
revoteGolden Ruler
asked in Customer Communities (CC)

Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service  Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

14
Stuart
All Star
1 month ago
revote
Golden Ruler
revoteGolden Ruler
asked in Customer Communities (CC)

Private messages - emojis doesnt work at the moment

We just noticed that emojis doesnt work in private messages. When you press emoji icon, nothing happens. This occurs in our community and here as well. We have tested with Chrome and Firefox.

4
revote
Golden Ruler
1 month ago
Cornelia
CorneliaProdOps
asked in Customer Communities (CC)

upvotes

How do I get a list of Upvotes on a particular post? Details of the voters on a post, basically

6
erin.brisson
Veteran Rookie
1 month ago
E
Shoshin
ellie.jordan.rhShoshin
asked in Customer Communities (CC)

Adding a "create a topic/post" button lower down on the screen

Hi all, Is it possible to add a Create a post button lower down on the page than the one in the top header? I have been running some beta calls with some of our early adopters prior to launching in January and the main thing coming back is that the create button is not in the expected place when a user is in a category itself. they are expecting it to be at the top of the category feed. I can’t find a way to customise the category pages in this way, is it possible? Thanks!Ellie

6
V
Shoshin
1 month ago
B
Shoshin
bethShoshin
asked in Customer Communities (CC)

Taking a community from private to public

We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?

13
Eva
Veteran Rookie
1 month ago
reggie_yu_gazmen
Shoshin
reggie_yu_gazmenShoshin
asked in Customer Success (CS)

Outlook Gainsight Assist

We’re using Account Contact Relationship in SFDC wherein a contact can be associated to multiple accounts. There are instances wherein account names would be the same which makes it difficult for users to distinguish which account they need to log their email. It would be helpful if we could add their account number so users don’t have to guess and wrongly log it to another account. Is that doable? Thank you in advance!

1
B
1 month ago
ericbmuller
Shoshin
ericbmullerShoshin
asked in Customer Success (CS)

Syncing SFDC activities to Timeline Error: [fieldName='note', errMsg='Note length should be between 1 and 32000'].

Has anybody found a way to resolve this error message (above) associated with the Notes field mapping, when syncing the Event Object, related to Account?I’m sure I have other issues as well, as I only get 3 results back, 2 of which failed due to the error message, but clearly was expecting more than this for a 60 day sync. I also note that it selected the default activity, suggesting that it couldn’t resolve the activity type.Just not sure where to begin re troubleshooting, ideas welcome! Thanks in advance, Eric

1
Sashank Goparaju
Gainsight Employee: Rookie
1 month ago
T
tfrissRegistered User
asked in Customer Success (CS)

CASE or IF Statements in Report Formula Fields

I’m trying to build a dashboard that calculates what % of our delivered emails were marked as SPAM. This is critical for ensuring the deliverability of our emails and success of our programs. I noticed that the values for the AO Email - Spam field are Yes and No. Typically in reporting tools Yes = 1 and No = 0, so you can do a formula field that counts the number of records marked as “Yes”. In Gainsight reports, Yes and No do not seem to correspond to number values. The workaround would be to write a formula using either ‘CASE WHEN’ or ‘IF’ statements. However, Gainsight does not support that either. For example: CASE WHEN SPAM = Yes THEN 1 ELSE 0 IF(CASE = Yes, 1, 0)

1
romihache
All Star
1 month ago
S
SanelRegistered User
asked in Customer Success (CS)

Gainsight oAuth flow

I am trying to setup the oAuth flow, by following what is described in the following documentation:https://support.gainsight.com/Gainsight_NXT/01Onboarding_and_Implementation/Onboarding_for_Gainsight_NXT/Login_and_Permissions/OAuth_for_Gainsight_APIs#Create_Application But the problem that I encountered is that there is no OAuth Applications tab available, when navigation to: /v1/ui/usermanagement#/authentication.So the question is how do I create an oAuth app for which I could acquire the client id and client secret? 

2
Sashank Goparaju
Gainsight Employee: Rookie
1 month ago
H
Team Captain
Hannah BaileyTeam Captain
asked in Customer Communities (CC)

Badge as GIF

Can you have a badge that is a GIF?

1
DannyPancratz
Grand Slammer
1 month ago
R
Shoshin
Ruqaiyah GiletwalaShoshin
asked in Customer Success (CS)

Generating CSQL and synching back to Salesforce

Hi,  Can someone please help me understand how the CSQLs generated in Gainsight can be synced back to Salesforce and map to correct fields?I read alot of articles but did not find them very helpful when it comes to syncing the data from GS to SFDC. I would appreciate if you could share a small video explaining how to sync the CSQLs in SFDC and what are the best practices for generating CSQLs in Gainsight.  Looking forward to hearing from you soon.  Thank youRuqaiyah

3
Stuart
All Star
1 month ago
R
Veteran Rookie
rhallVeteran Rookie
asked in Customer Communities (CC)

Has anybody seen this and found a way of getting out of it?

It seems that there is something wrong with our Community and because I have no way of checking logs, hard resetting or soft resetting, I am somewhat lost as to how to get around this. Our Product Updates Content screen shows me this error whatever I try…  Since the new SSO feature was pushed out, it is impossible to log out of the admin console without shutting the whole browser down. I was thinking that this *could* be connected. But that is an assumption based on not having seen this issue before and not having needed to use this screen since the SSO feature was pushed out. We also had a few issues with the new feature when it was initially pushed out...but that was blocking us from actually getting access.If anyone has seen this and knows of a secret “click combination” (in the style of the old game console “cheats”), I’d really appreciate a heads up 😉

2
R
Veteran Rookie
1 month ago
DannyPancratz
Grand Slammer
DannyPancratzGrand Slammer
asked in Customer Communities (CC)

Can I subscribe to release notes?

I just discovered the Gainsight CC Release Notes via the Knowledge Center Bot added to the backend Admin Control. I’ve never seen these before.I can’t find a way to subscribe to these when they’re published. Is there any way to do so? If not, is there a set cadence on which I should check back? 

2
MayurGhiya
Gainsight Employee: Rookie
1 month ago
byrnereese
Shoshin
byrnereeseShoshin
asked in Customer Communities (CC)

I am receiving an "invalid_client" error when using OIDC for SSO

I tried to setup OIDC SSO option for the new RingCentral community. I believe I have set everything up correctly… but I am receiving an “invalid_client” error when I attempt to test the authentication setup. One field I am unfamiliar with is “Issuer.” I have that set to “https://ringcentral.com,” but don’t know if that is correct. The client ID and secret should be valid. I have double checked to make sure those were entered correctly. Any ideas?

6
byrnereese
Shoshin
1 month ago
cdonargo
cdonargoGainsight Community Manager
posted in Customer Education (CE)

CE Management: Administering Customer Education and Internal Training

For those utilizing Gainsight CE (F.K.A. Northpass) across multiple use cases and user bases, we're curious about your approach to managing content, people, analytics, and more. Specifically, do you manage these aspects within a single instance of CE or across multiple instances? Here are a few items to keep in mind: Authentication:  CE supports one authentication method per instance. If you aim to have both user bases share login methods, this can be achieved within a single instance. However, if your external users use SSO while internal employees utilize a separate login, separate instances may be necessary. Content Management: If both user groups will be seeing some of the same courses, updating content is streamlined within a single instance, as changes only need to be made once. However, with multiple instances, administrators must update content in multiple locations. Groups: Utilizing groups in CE allows for effective segmentation of content to specific user groups. This is don

0
cdonargo
1 month ago
Rhonda
Shoshin
RhondaShoshin
asked in Customer Communities (CC)

Gainsight what did you do to fix your buttons?

Hey I’m using the custom code to have 4 horizontal buttons on my home page. This morning it went south and the buttons started rendering weird. I came to the gainsight community and noticed you all were having the same issue,so I assumed you were on it and we’d see a fix soon. Looks like you’re fixed now, but my site is not. Is there a patch or fix I need to deploy? 

5
Eva
Veteran Rookie
1 month ago
safiya
Shoshin
safiyaShoshin
posted in Customer Communities (CC)

Unlocking Peer-to-Peer Engagement Recap

Hello Gainsight Community!Last Thursday, The Veeam team (me + @madalina cristil) presented our community's story to the Gainsight audience for the Unleash the Power of Community series. We discussed our super user and user group strategies, which we attribute to our community's successful peer-to-peer engagement rate. Thanks @vishkatti  and Jessica for the opportunity! 💚 We were unable to answer every question during the hour slot, so I wanted to reply to a few we didn't get to here:  Question Answer How many members get to be part of these legends groups?  Or stated another way, how many are they?  Currently we have 28 Legends and 50 Vanguards. We are not confined to this number, but we keep the intakes around the same amount each time.  Is Veeam community open to all or for customers only? Do you have a breakup on how many of superusers, user group leaders are from customer base?  No. Veeam’s community is open to everyone! Our superusers make up members of our V1

2
vishkatti
Gainsight Employee: Rookie
1 month ago
J
james MeenanRegistered User
asked in Product Experience (PX)

How to set up link to external community page

My organization has an existing community sight that I would like to link to in a similar way to that which is being used in the Gainsight KC bot: KC Bot LinkThe goal would be to insert an image such as the one shown above that when clicked, would lead the user to the external community site. As a new Gainsight PX user, I'm unsure how to approach this. Any help would be appreciated

2
Sruthimalla
Gainsight Employee: Team Captain
1 month ago
FMEEvangelist
Veteran Rookie
FMEEvangelistVeteran Rookie
asked in Customer Communities (CC)

API Reputation Retrieval - wrong number?

When I get a user using the API, the reputation value is always the same as the number of likes received. It’s the same for every user I’ve queried.Is this a known issue? Does anyone else get the same thing happen?Mark (aka FME Evangelist)

2
FMEEvangelist
Veteran Rookie
1 month ago

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