Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6159 Ideas

    Kritika Karir
    Kritika KarirContributor ⭐️

    Feature Request: Ability to Hide/Restrict Entire Community Sections & Expose Hidden Status via APINew Idea

    Objective / SummaryCurrently, community admins can only hide individual categories, not entire sections. Additionally, the community APIs lack a parameter to indicate whether a category or section is hidden. We need the ability to completely hide or role-restrict entire sections in the UI, alongside API support that accurately reflects these visibility states.The Problem Administrative Overhead (UI): When we need to retire or temporarily hide an entire section, we are forced to manually drill down and hide every single category within that section one by one. This is tedious and inefficient. Data Inconsistency (API): Because the API does not return a "hidden" status parameter for categories or sections, there is a major discrepancy between what is configured in the backend and what the API pulls. This breaks custom integrations or external dashboards that rely on accurate content architecture. Proposed Solution Section-Level Controls: Add an option in the community backend to completely hide an entire section or restrict its visibility to specific user roles with a single toggle. API Visibility Parameters: Update the API payload to include a boolean parameter (e.g., "isHidden": true/false) for both sections and categories so external applications can respect the backend configurations. Business Value / Impact Efficiency: Saves administrative time when archiving content, restructuring the community, or managing seasonal/beta sections. Data Integrity: Fixes the inconsistency between backend configurations and API outputs, allowing developers to build reliable, seamless custom community experiences.

    0
    Kritika Karir
    Forum|Forum|2 months ago
    mmayhall
    Gainsight Employee ⭐️
    mmayhallGainsight Employee ⭐️

    Allow Restricting on Company/Relationship Resolution LogicNew Idea

    Hi Team We’ve received a request into support for the ability to restrict which Companies/Relationships automatically resolve from features such as GS Home Calendar Widget. For example, if a given tenant chooses to have a Company record for their own company, and list the users as Company Person records, the auto-resolution logic of features such as GS Home Calendar Widget to select that “Internal Company” for all calls where the majority of attendees are internal, because they are resolving as External Attendees instead of Internal Attendees. Furthermore, when changing the Company that was automatically resolved to the desired Company, this clears the External Attendees from the Timeline Activity due to the dependency checks in place. Because of this, having the wrong Company auto-select creates a lot of extra work for the users logging the timeline entries, and undoes a lot of the time saved by the design of these features. Thank you for your consideration!

    1
    brlayman2583
    Forum|Forum|2 months ago
    bradley
    bradleyExpert ⭐️

    ST: Allow Tailoring of Weekly AI DigestNew Idea

    The Weekly AI Digest is basically the first thing users see when they log into Staircase directly.Despite what this copy below says, according to Gainsight it evidently doesn’t matter what accounts you are assigned or, if you’re a manager, what accounts your reports are assigned, it will just summarize the business in general: As a first impression, given it also says it is *for me*, that’s neither super intuitive nor all that great an experience.I would like the ability to have the digest tailored to either the filters on my dashboard, or, at the very least, have the option somehow for it to do what it says on the box: have it related to ‘my’ accounts and/or those of my reports.

    2
    bradley
    Forum|Forum|2 months ago
    darkknight
    darkknightExpert ⭐️

    Ability to export/report on Permission BundlesNew Idea

    Sister ticket of  I just converted to NXT (and yes I am open to accepting sympathies via DM) and now that we’ll be using Permission Bundles more, we MUST have a way to export and report on users assigned to Permission Bundles.When you have 2000+ users, the user display of 10 users at a time just does not cut it. 

    24
    rrobinson
    Forum|Forum|2 months ago
    LizzieContributor ⭐️⭐️⭐️

    Watchparty / live chat functionality in eventsOpen

    Hello everyone, We have several key product events that happen throughout the year. These are great ways to bring our community together to watch the live event and enable members to provide instant commentary, as well as speak more casually to other members.  Currently this is very hard to do, we share the live stream (usually a Youtube embedded video) in the community post or in the event page. But, without refreshing the page each time there is comment and scrolling to re-find your place, it is hard to keep the conversation alive.  It would be fantastic to have more capabilities within Events (and possibly other boards), enabling the ability to build something that can then encourage more conversation after the event (as well as before).  I’d like to see the live stream video, and the comments on the side (open to other ideas), but this prevents having to keep scrolling to the top of the thread list to watch the video.  In addition, the option to add polls (with the ability to make them anonymous or only who has responded visible to admins), surveys or highlight questions throughout the event would be also be helpful (especially if you are trying to gauge how well the announcements are going or alternative if a question is popular).  If you are also looking for something similar or have any current workarounds please do share, I’d love to hear any idea. Thanks so much. 

    2
    Forum|Forum|2 months ago
    Claudia NotarianniContributor ⭐️

    Dashboard improvment: make sure every KPI use filtersNew Idea

    I think it would be very useful if every KPI that can be used on personalized dashboard shoul use logics set with general filters.They can show useful information for a quick view on a range of user/accoounts, but they are automatically excluded from the catalogue if I need to use just one filter.

    0
    Forum|Forum|2 months ago
    beatriz.winn
    beatriz.winnContributor ⭐️⭐️⭐️

    Issue points and badges via MCPNew Idea

    One of the challenges we face in our community is relying on other tools to issue points and badges related to activities outside of the community. I would like to have the ability to issue points and badges in a simple and flexible via MCP. This skill will save hours of work. 

    1
    jvdc
    Forum|Forum|2 months ago
    pfpsimoesContributor ⭐️

    Timeline - Bulk Update of Associated RecordsNew Idea

    Problem StatementCurrently, updating associated records (such as Contacts/Attendees or related records like CTAs) on Gainsight Timeline activities must be done individually. When a CSM needs to clean up data, link multiple historical meetings or emails to a newly created CTA, or update associations after an account transition, they have to manually open each Timeline entry. This process is highly tedious, time-consuming, and acts as a barrier to maintaining clean data hygiene. Proposed SolutionIntroduce a multi-select checkbox capability directly in the Timeline list view, accompanied by a bulk action toolbar. Multi-Select Functionality: Allow users to check multiple Timeline entries simultaneously from the main view. Bulk Action Menu: Provide a "Manage Associations" or "Bulk Update" button once multiple entries are selected. Association Modal: Open a modal that allows users to: Add a specific record e.g., link a single CTA or Contact/Attendee to all selected activities. Remove an existing association across the selected entries. Replace a current association with a new one Business Value & Impact Massive Time Savings: Reduces administrative overhead for front-line CSMs, freeing up hours previously spent on manual data entry. Improved Data Hygiene: Encourages accurate data tracking by making it frictionless to link Timeline activities to relevant Gainsight objects. Enhanced Reporting Accuracy: Ensures that CTAs, Success Plans, and Opportunities reflect a complete, accurate history of customer interactions, leading to more reliable executive reporting and healthier customer health scores.

    0
    Forum|Forum|2 months ago
    jschweglerHelper ⭐️

    Expanding Rule Chains to Include Data DesignsNew Idea

    I love being able to use Rule chains to tie rules that need to run in a specific order together under one common schedule. The problem I have is that may times a reporting Data Design is dependent on the Rule jobs finishing. We solve this by just offsetting the Data Design Execution time to run and hour after the Rule Chain finishes, but the amount of dependant schedules that we have is getting out of hand.It would be awesome to expand Rule Chains to a larger feature that could include Data Designs as part of flow so we can run some of these more complex workflows under a single schedule. 

    0
    Forum|Forum|2 months ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Sitemap: Exclude categories with "noindex" by defaultNew Idea

    This feature request aims to automate the validity of the topics sitemap by including or excluding specific URL based on website indexing rules at post/topic level or category level.The idea is simple:All URLs with a 200 HTTP status code are included in the sitemap by default. (Already live) directories for categories and pages that have been set to noindex should be automatically excluded The sitemap is automatically generated and updated whenever there is a change in URLs, robots meta tagsThis improves SEO quality, reduces administrative overhead, and helps search engines crawl only content intended for indexing.

    0
    bjoern_schulze
    Forum|Forum|2 months ago
    angela_mckay
    angela_mckayContributor ⭐️⭐️

    Success Plan Templates - Ability to change success plan type or copy to another typeNew Idea

    Is there a way to apply a Success Plan template to multiple Success plan types? Or even change the type after added? I am finding it difficult to move things around as an admin and and end-user after something has been created.   For Example:  I have multiple success plans and one of the templates for success plan type 1, I'd like to also have available for success plan type 2. Is this doable? Or an enhancement request?

    13
    Forum|Forum|2 months ago
    keverettContributor ⭐️

    Selective Email Ingestion for StaircaseNew Idea

    We would like to request the ability for users to selectively contribute customer-related emails to Staircase instead of enabling full mailbox ingestion.Today, email ingestion is an all-or-nothing configuration at the individual mailbox level. For executive leadership, Legal, and HR users, this presents a challenge because their mailboxes often contain highly confidential or sensitive communications that should not be ingested. As a result, organizations must exclude these users entirely, causing valuable customer context to be lost.A user-controlled method for submitting individual emails to Staircase would address this gap. Examples of potential approaches include:Forwarding a customer-related email to a designated Staircase email address. A "Send to Staircase" action or add-in within Outlook.This capability would enable executives to capture important customer interactions without exposing their entire mailbox. Providing a secure, user-controlled way to submit individual emails would increase executive adoption, improve customer timelines, and allow organizations to balance privacy requirements with the need to preserve critical customer engagement history.

    0
    Forum|Forum|2 months ago
    TylerNHAContributor ⭐️

    Enhance Date Diff Calculation to be able to set negative numbers to 0New Idea

    Right now if I have a start date that is after the closed date, for average time to close, I get negative numbers. I want to score these as 0 in-order to get a more accurate reading of time to close a task or CTA. I am using the add formula field within the reporting feature. 

    0
    Forum|Forum|2 months ago
    darkknight
    darkknightExpert ⭐️

    CS: X-ORG 2.0 - Admins need ability to deselect dependenciesNew Idea

    I don’t know if there is an idea out here for this already or not, but admins need the ability to deselect dependencies when creating an X-Org 2.0 migration bundle because the scope of the default dependency generator is too broad. As an example, I created two Playbooks associated with a single CTA Type and two Success Plan templates associated with a single Success Plan template. Nothing wild, no custom fields, or anything.The Migration tool identifies 128 dependencies including CTA Types and Success Plan Types that are unrelated to any of these that I am attempting to migrate (including ones that are INACTIVE in my sandbox), in addition to other fields under Company, Call to Action, Task, etc. that did not require/have any changes made to them as part of the generation of these assets. I understand Gainsight is trying to ensure that any dependent assets that may be different/have been adjusted as part of the process are carried over, but this control needs to be given to the admin to determine which dependencies are relevant and which aren’t.For many of us, our Sandboxes are not necessarily 1:1 matches to Production.  We often use them as “scratch pads” for testing new features, processes, etc so some of the dependencies the migration tool automatically selects could contain values/components that are not intended for promotion to production.We need more granular control over it. --------Success Plan Template I’m trying to migrate, under the “Extend Product Onboarding” Success Plan type: Migration dependencies include irrelevant SP Types: Including ones that are deactivated:Which it does attempt to insert, since it does not exist in my Production environment:  And then attempted updates/insertions to DA Picklists which the logs don’t even define to which picklist they are related to forcing me to try and deduce it but also are either not different between Sandbox and Production and is unclear why they are attempting to update OR are, again, values related to deactivated assets:  

    0
    darkknight
    Forum|Forum|2 months ago
    AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

    Community Markdown SupportOpen

    Developers love Markdown, and our developer community members ask if they can have a text-editing mode in our community where they can type Markdown. Would that be possible? It will for sure help increase the engagement from developers. 

    12
    Forum|Forum|2 months ago
    mbonnellContributor ⭐️⭐️⭐️

    Get public URL before publishingDiscovery

    It would be fantastic to have a production ready URL before publishing content live. The current preview, includes preview and a few other things that means you can’t reference the URL in other content until pushing the content live. This post provides a workaround, but that is prone to manual error, typos, and a bunch of other issues. Please provide a better way to do this. 

    25
    Larry
    Forum|Forum|2 months ago
    t.nelsonContributor ⭐️

    Enhance the Home Page Calendar Widget: Expanded History & Configurable Company AssignmentNew Idea

    I'd like to suggest two enhancements to the Home Page Calendar widget that would improve usability and data consistency for administrators.1. Extend Calendar History Beyond the Rolling One-Month WindowCurrently, the calendar only allows users to navigate back approximately one month. It would be helpful to allow users to access older meetings directly from the calendar widget without relying on other navigation methods. This would make it much easier to review historical customer interactions, update meeting records, and perform administrative tasks for meetings that occurred more than a month ago.2. Allow Administrators to Configure the Default Company AssignmentToday, the calendar assigns the Company on a meeting based on its current default logic. We'd like administrators to have the ability to configure this behavior so the default Company is the Company associated with the Person on the meeting.This is especially important for organizations using the Gong connector. Gong meeting synchronization depends on the Company assignment being consistent across both platforms. When the Calendar widget assigns a different Company than Gong, it can create inconsistencies that require manual correction and complicate reporting and meeting management.Giving administrators control over the default Company assignment would: Reduce manual cleanup after meetings are logged. Improve consistency between Gainsight and Gong. Increase confidence in meeting-related reporting and customer activity data. Better support organizations with complex account hierarchies or multiple Company records associated with the same contacts. These enhancements would improve both the end-user experience and administrative efficiency for teams that rely heavily on the Home Page Calendar and Gong integration.

    0
    Forum|Forum|2 months ago
    SaiRajContributor ⭐️

    Let admins designate which custom numeric fields count as Product Usage (instead of all of them)New Idea

    The problem / use caseToday, when we map a custom numeric field into Staircase via account field mapping (Settings > Configuration > Account Fields), Staircase automatically treats it as Product Usage. Every custom numeric value we bring in gets pulled into Product Usage by default so a field like ARR ends up counted as usage even though it's a revenue figure, not a usage metric. There's no way to tell the system which numeric fields are actually part of usage and which aren't.Current behaviorAny mapped custom numeric field → automatically included in Product Usage, with no control over which fields qualify.Requested enhancementGive admins a way to explicitly designate which custom numeric fields are part of Product Usage e.g. a per-field toggle or a "use as Product Usage" flag in the Account Fields mapping. Fields not designated would be brought in as standard numeric data and excluded from the Product Usage calculation/display.Business valueProduct Usage is only meaningful if it reflects actual usage. Auto-including every custom numeric field mixes in financial and other non-usage values (like ARR), which distorts the usage signal and undermines trust in Staircase data. An opt-in designation keeps Product Usage accurate while still letting teams map other numeric fields for reporting and context.

    0
    Forum|Forum|2 months ago
    yukio_y
    yukio_yContributor ⭐️

    Ability to Migrate Layout and Theme Settings Between Production and Sandbox (Both Directions)New Idea

    Users should be able to synchronize UI settings from Production to Sandbox and vice versa, depending on their workflow.Please provide one or more of the following capabilities :Export/Import of layout and theme settings One-click synchronization between Production and Sandbox (in both directions) Bidirectional migration of appearance-related settings (Production → Sandbox and Sandbox → Production) API support for backing up and restoring these settings

    0
    yukio_y
    Forum|Forum|2 months ago
    scott_496fa0
    Gainsight Employee ⭐️
    scott_496fa0Gainsight Employee ⭐️

    Upload Image in CTA CommentsNew Idea

    Hi Team, a customer has requested the ability to upload an image in the CTA comments field. They’ve included the attached screenshot illustrating the error message their team receives when attempting to upload the image to the CTA comments.

    0
    scott_496fa0
    Gainsight Employee ⭐️
    Forum|Forum|2 months ago
    scott_496fa0
    Gainsight Employee ⭐️
    scott_496fa0Gainsight Employee ⭐️

    Thread AssocationNew Idea

    With the recent automatic email capture feature it appears CSMs can only associate individual emails to Gainsight objects in Timeline, not an entire email thread at once.  This enhancement would enable end-users to associate an entire thread to another record (r360, etc) instead of having to handle the association of each email manually.

    0
    scott_496fa0
    Gainsight Employee ⭐️
    Forum|Forum|2 months ago
    Suvi Lehtovaara
    Suvi LehtovaaraHelper ⭐️⭐️

    SEO: Allow editing the Heading 1 and title separately (topics)Discovery

    We would like to have the possibility to edit the meta title separately from the topic title.In the SEO world the lenght of the title is restricted but the heading 1 can be longer, so being able to edit them separately would give us a bit more room in optimizing.  @timcavey suggested earlier that editing meta descriptions should be editable → this idea is for the same purpose but we’d also like to be able to edit the title and the heading.  

    6
    AndrewK
    Forum|Forum|2 months ago
    mirons
    mironsContributor ⭐️⭐️

    Add Ability to Hide/Remove Posts from the "Recent Activity" feedOpen

    Add the ability to hide/remove a post from the “activity feed”. This would be useful when doing campaigns which require many posts, but where we don’t want each post to crowd out other posts from users.

    7
    Forum|Forum|2 months ago
    Irina Chernega
    Irina ChernegaHelper ⭐️

    Subscribe to Knowledge Base category (parent, sub) to receive new articles posted in itParked

    Our community users would like to receive a notification when a new article is added in a category.

    16
    Forum|Forum|2 months ago
    sdoskyContributor ⭐️

    Group level rightsParked

    With user groups we need to be able to assign specific rights at the user group level, like being able to create events, start moderate conversations, post documents, etc. Otherwise our only option is for our person to do all these things for all groups or give a lot of people the ability to do this across the system, which isn’t a good practice. 

    2
    Forum|Forum|2 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Gainsight PX
    • Gainsight CC
    • Gainsight CE
    • Skilljar by Gainsight
    • Staircase AI

    Terms & ConditionsAccessibility statement