Product Ideas | Gainsight Community

6159 Ideas

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Topic Banner Widget - Update to Specify Its Own ColorReleased

The Topic Banner widget (example below) uses Brand Color from your community’s theme. InSpired Topic Banner I would like to use one of my brand’s secondary colors to make the banner “pop” a bit more (our brand color is a dark navy) and differentiate from the brand color used most frequently in our community. Another use case might be for critical alerts that might want to leverage a color like red or yellow.

Forum|Forum|2 months ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Customizable Quick Links in Profile Menu Drop-downDiscovery

Inspired by my other idea (below), the profile drop-down menu would be another area of the platform where I’d love to see some customization added. Use Cases:Linking to external resources related to the user’s account Ex. B2B or B2C companies linking to billing subscriptions Ex. Linking to marketing email subscriptions management (one of our use cases) Navigational quick links without cluttering up the global navigation bar and/or that don’t have a clear use case as a homepage quicklink Leaderboard link to encourage gamification How it might work: Platform-wide settings in Control that are the same for all users Limited number of quick links that could be added Set a display text + destination URL

Forum|Forum|2 months ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Add Customizable Branding or Mega Menu Navigation to Registration PageReleased

We’re a public community, but we have a few CTA links driving people to sign up for our community via the /member/register URL. Currently, this uses all the same theming and styling from our community, but it lacks any kind of branding or mega menu navigation. That’s nice for a strong gate / friction to force registration signups, but it’s missing the context of the community brand and/or a link back to an about page or other contextual information. My MVP suggestion: ability to insert logoA version better: ability to insert logo with link to homepage or alternate URLMost robust version: extend the community mega menu into this registration page/module as well

Forum|Forum|2 months ago

jvdcExpert ⭐️

APINew Idea

Hey I haven’t found this on the API docs, so I’ll suggest it as new feature.It would be useful to be able to get the full list of Ranks via API, with:the rank order the rank rules the rank name the rank id

Forum|Forum|2 months ago

sleslie99Contributor ⭐️⭐️⭐️

Member Administration- front end searchNew Idea

Admin and Moderator search on front endSearch on Email addresses- this gives access to front end profile/content and larger content context. Currently we need to search on the back end and then go into the front end again to the profile to really see them- avatar, content, activity.I know we can access content from the backend- but it doesnt really give the ‘picture’ view of the member that the front end does. Front end search on user Name- currently you see a result if the person has posted content but this comes up negative if the person has not posted content yet (ie lurkers or newbies). Thank you, Sara

Forum|Forum|2 months ago

j.peabodyContributor ⭐️⭐️

Have the ability to make person fields requiredNew Idea

When a CSM creates a new person account they usually add in the minimum fields that help them. It would be great to have first and last name fields required to maintain the quality of our person records.

Forum|Forum|2 months ago

spencer_engelExpert ⭐️

Improvements to Search for Associated ObjectsNew Idea

Hi there - We recently rolled out Associated Objects for our Timeline entries, and we had a few CSMs point out that they wish the system would simply provide a dropdown list for available CTAs and Success Plans to associate to. I know that the search currently functions the same way as the internal/external attendee list does where it needs to see at least 2 characters, but I’m wondering for CTAs and Success Plans specifically, could the system change that to show a dropdown list of available ones to associate?Two main reasons: Unlike associating to companies or logging attendees, CSMs often don’t know the name of the CTA or Success Plan off the top of their head, which means they have to go back to the C360 to figure that out, then back to the Timeline entry. There are rarely more than a handful of CTAs or Success Plans open for a single account, so this isn’t like Person or Company records where there could be hundreds or thousands of records, making a dropdown list not feasible.Thanks for considering.

Forum|Forum|2 months ago

darkknightExpert ⭐️

Failure notifications on Real Time rulesDiscovery

Didn’t see this posted anywhere, but there seems to be no way to get notified if a Real Time Rule fails for any reason. It makes me extremely wary of using Real Time Rules if I have no way to get notified when something goes wrong. In fact, no feature that relies on automation should GA unless there is a way to be notified when it fails for any reason.

Forum|Forum|2 months ago

Mithila JayalathHelper ⭐️⭐️

Leaderboard Customization - Include user role optionNew Idea

Ability have an option to include selected user roles for a leaderboard. The only available option currenlty is to exclude roles from the leaderboard

Forum|Forum|2 months ago

bradleyExpert ⭐️

Align Staircase Terminology with Gainsight CSNew Idea

This goes along with this request here: where customizing labels to your business needs would be great, but I’d also like to see terminology for Staircase align with Gainsight CS.Yes, not every Staircase customer uses CS, but part of the pitch is that they can work well together - it would be more convincing if Customers weren’t called Accounts in ST, and Company Persons weren’t Stakeholders in ST, etc., etc.Having the same terminology would really help integrate the two tools, and eliminate lots of micro-context switching and reduce cognitive load on already overburdened CSMs.It would also probably help LLMs as they synthesize data between two systems - you wouldn't need equivalency glossaries, or spending tokens clarifying what one vs. the other is.

Forum|Forum|2 months ago

bradleyExpert ⭐️

ST: Allow Slack Notification Payload CustomizationNew Idea

The Slack notifications from Staircase are cool, and fairly easy to set up. It would be great though, if we had the ability to customize the payload.You could get around this by using webhooks, which would be fine for advanced set up and more complex needs, but the OOB notifications to Slack would benefit from the simple ability to toggle which fields you wanted to see.This would allow some customization, without a lot of additional overhead to build, configure, and maintain webhooks that are essentially duplicating the OOB setup for some minor changes.

Forum|Forum|2 months ago

GabyHelper ⭐️

Ability to pull poll results from admin controlsNew Idea

Right now you need to submit a support ticket to get poll results - this seems a bit wild to me! I think maybe the functionality should be removed until this happens as we are only really getting 50% of the tool.

Forum|Forum|3 months ago

raevonnamitchellContributor ⭐️

Adding additional attachments to a post after publishingNew Idea

Hello,Currently, you can remove attachments from published postings, but you can’t add additional attachments or update the attachments. For example, if there is a new version of the document or supplementary documents that were created later, we either have to create an entirely new post or reply to the post with the new attachments. It's a little messy, and it would be helpful if they could be added to the original post later. Creating a new post pulls metrics away from the original post, making it a little messy to track, because now we have to look at both the old and new posts for metrics.

Forum|Forum|3 months ago

bradleyExpert ⭐️

Staircase Executive Dashboard in GS HomeNew Idea

Today, you can access the Staircase Executive Dashboard in Gainsight CS if you’re a dual customer, by going to the Dashboards section, and selecting the Staircase AI Executive Dashboard.I would love to see Home merge with the Exec dashboard - allow admins to add the widgets/sections from ST to Gainsight Home, so CSMs can really get the best of both worlds in their portfolio view in Home.The elements will 100% need to work with Global filters though for it to be successful.Note: Yes, I know you can in theory write many of the fields to CS to cobble your own version of this, but for dual customers, it should be an OOB functionality and part of their integration with the two systems.

Forum|Forum|3 months ago

bradleyExpert ⭐️

ST Historical Health ReportingNew Idea

We have a need to pull in historical health scores for accounts. We’ve just started with staircase, so part of it is an initial desire to see what would have been caught sooner, were we to have this online at the start of the year.Individual accounts have their health score trends over time, and you can go back at least six months, so the data is stored somewhere, but it doesn’t seem like you can make a report on it (only the current health score).Ask Staircase doesn’t work either, as it will only pull in a handful of accounts before it hits a limit. Even using the MCP gives low confidence that data is exposed, and you hit record limits there as well.It really needs to be easier to pull historical data for health scores!

Forum|Forum|3 months ago

bradleyExpert ⭐️

Allow Admins to Modify OOB Insight CategoriesNew Idea

There are a lot of great OOB insights you can enable in Staircase. One of them is the Account Personnel Changes. Unlike custom insights however, you cannot customize their categories to be positive/neutral/negative like the below: We’d like the ability to customize these, as some we believe should err on the side of negative, and be something that is reflected in scoring/event detection.

Forum|Forum|3 months ago

sethExpert ⭐️

Track Sally UsageNew Idea

I'm excited about the potential for Sally, but I'm not sure yet about who's going to be the most excited about it, or what exactly they'll use it for. I'd love to have access to: How much Sally usage do we have? Is it catching on, or is nothing really happening? Who are the top Sally users? I'd love to pick their brains about what they use it for, and create an opportunity for them to champion those ideas/best practices with the rest of their team. What are the most common Sally queries? Perhaps this is mere curiosity, but it seems a relevant dynamic in understanding how my team is using the feature.I mentioned this idea to my Account Manager, Emily, today, so apologies if you're getting hit with it from two directions!

Forum|Forum|3 months ago

dcassidyHelper ⭐️⭐️

Churn Save Event DetectionNew Idea

I've raised this during Office Hours and wanted to formalize it as an official idea.Staircase already does excellent work surfacing Churn Risk signals, Churn Notifications, Extremely Negative Messages, and Highly Positive Messages - all high-value events that drive action across CS, Sales, and Leadership. I'd like to extend that framework with a discrete "Churn Save" event.The ask: When Staircase detects a customer who was previously flagged at elevated churn risk (or even churn notification) and subsequently shows recovery or renewal signals, surface that as a named, trackable event in the platform.Why it matters:CSM-level: Gives individual contributors concrete, timestamped evidence of impact to bring into performance conversations and 1:1s — no manual documentation required. CS Org-level: Enables CS leadership to aggregate and report Churn Saves as a measurable outcome alongside ARR retained, rather than relying on anecdotal accounts. Executive-level: Provides ELT and C-Suite a defensible, data-backed metric for CS ROI — particularly relevant given current pressure on every org to demonstrate clear business value.This builds naturally on existing Staircase detection logic and would give the platform a closed-loop view of the churn lifecycle: risk identified → intervention triggered → save confirmed.Interested to hear whether others are tracking Churn Saves manually today and what signals you'd want Staircase to use to confirm a save event.

Forum|Forum|3 months ago

heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

Add Staircase as a Related Object on CTAsNew Idea

Would love to be able to add Staircase as a Linked Object on a CTA.Our Use Case: We recently launched some early warning CTAs using Staircase insights and events as triggers. Today, if a person clicks on their CTA from the general Cockpit or a dashboard, they are unable to review Staircase without having to click to go to the customer c360 page, and then, an additional click to get to Staircase. Even if they open the CTA in the c360, they still have to click out to the CTA and go find the Staircase tab.Removing all these clicks would be extremely beneficial in making this process more efficient.

Forum|Forum|3 months ago

NateChinnickContributor ⭐️

Change the node in Rules engine ActionsNew Idea

Instead of having to create new and delete actions attached to old nodes, would like the ability to change the node without having to re-do them

Forum|Forum|3 months ago

james_dahlgardContributor ⭐️⭐️

Feature Enhancement Request: Group-Based Account Access Provisioning in Gainsight CSNew Idea

Feature Enhancement Request: Group-Based Account Access Provisioning in Gainsight CSSummaryPlease add support for group-based account access provisioning in Gainsight CS so admins can assign users to reusable groups and provision account access at the group level instead of managing account visibility one user at a time.Current LimitationToday, account-scoped access is administratively heavy when multiple users need the same access pattern, because access has to be provisioned and maintained user by user. From an admin perspective, this does not scale well for partner teams, regional coverage models, overlays, or any scenario where users should inherit the same account access pattern.This is especially important for use cases where users must only see the specific customer accounts they manage and have no visibility into the broader account list.Requested EnhancementPlease provide a native way to: Create reusable user groups or access groups within Gainsight CS Assign a defined set of accounts to a group Add users to that group so they automatically inherit access to the accounts in scope Remove users from that group and automatically revoke inherited account access Support different access levels by group, such as view-only vs edit access Preserve least-privilege boundaries so users cannot browse or search accounts outside their assigned scope. Why This MattersGainsight appears to already support account-level isolation as a control, and that control is critical for secure segmented access models. However, when that access model must be maintained manually one user at a time, it creates unnecessary operational overhead and makes the model harder to scale consistently.For example, in our environment we need scenarios where a subset of users should only be able to work specific managed accounts, while still being restricted from admin functions, bulk export, connectors, API access, Journey Orchestrator, and broad report-building capabilities.Example Use Cases External partners or contractors who manage only a subset of customer accounts Internal teams that should only access named books of business Regional or segment-based user cohorts Temporary project teams that need access to a shared subset of accounts Future-state permission models where access should be managed by role + group membership rather than repeated manual account assignment Business ImpactA group-based model would: Reduce admin time and repetitive manual provisioning Improve scalability as user counts and segmented access needs grow Lower the risk of inconsistent or missed access assignments Make onboarding and offboarding easier Better support secure account-level isolation for partner and segmented-access models Desired OutcomeWe would like Gainsight CS to support a scalable, admin-friendly permission model where account visibility can be managed through reusable groups instead of requiring one-by-one user provisioning for the same account set.

Forum|Forum|3 months ago

rplockiGainsight Employee ⭐️

Please make the token selection process in group send easier to navigateDevelopment

There are multiple options of tokens to select from when writing an email or creating a template for group send. It is easy to select the wrong one when your are not familiar with tokens - and it would be very helpful to highlight the most common/top 5 tokens to use.

Forum|Forum|3 months ago

lyndarContributor ⭐️

Direct Message Text Editor ImprovementsNew Idea

The Problem HTML bloat: Pasting from Google Docs injects hidden <span> tags, breaking font consistency and requiring manual HTML cleanup. Outdated DM tools: The Bulk DM tool lacks a modern rich text editor, forcing managers to use manual BBCode just to insert a hyperlink. Proposed Solution Sanitize pasted text: Automatically strip Google Docs <span> tags while preserving basic formatting (bold, italics, lists). Modernize DM editor: Bring standard rich text functionality to the DM/Bulk DM tool, including a native "Insert Link" ($\text{Ctrl/Cmd} + \text{K}$) UI to eliminate BBCode entirely. ValueSaves community managers significant time on manual formatting fixes and increases click-through rates on bulk outreaches via cleaner, professional messaging.

Forum|Forum|3 months ago

KDuvalContributor ⭐️

Show scores on front page of transcript on Admin view on Skilljar DashboardNew Idea

We would love the ability to view course scores in the Admin Dashboard on the main page of the transcript like they show up on the student side of the transcript. We currently have to click into several enrollments to located the attempt we are looking for. Especially with the date stamps on the transcript view not showing a time stamp also, it is difficult to pick the correct enrollment we are looking for.

Forum|Forum|3 months ago

KDuvalContributor ⭐️

Enrollment End DateNew Idea

We would like a way to close enrollment for live training X days prior to the training. Currently, we have to turn off the waitlist and manually lower the enrollment limit to prevent people from enrolling past the cutoff date. We have specific course materials that need to be prepared for each learner, so we need to have a time period between the registration cutoff and the beginning of the session to allow for instructor preparation.

Forum|Forum|3 months ago

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