Training & Certification

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during August and September!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in October? If you do, you’ll earn some swag. Take the certifications today!​ August LeaderboardLevel 3 Admin Certification:@amanda.edmonds (Customer) @Uday SR (Gainster)Level 2 Admin Certification - Reports & Dashboards:@chelseahopkins (Customer) Benjiman Skinner (Gainster)Level 2 Admin Certification - Journey Orchestrator:@ahollen (Customer) @nrnkumar (Gainster)Level 1 Admin Certification:Milla Zinsser (Customer) @Abhigyan (Gainster)Gainsight End User Certification:@Beatriz (Customer) @Abhishek Choudha

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of July!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in August? If you do, you’ll earn some swag. Take the certifications today!​ Level 3 Admin Certification:Kumari Varsha Singh (Customer) @kgodisela  (Gainster)Level 2 Admin Certification - Reports & Dashboards:@Pooja B  (Customer) @jfitzhenry  (Gainster)Level 2 Admin Certification - Journey Orchestrator:Tyler Watson (Customer) @hemanth_kalidindi (Gainster)Level 1 Admin Certification:Anusha Singanamalla (Customer) @Psingh08  (Gainster)Gainsight End User Certification:Kaitlyn Larson (Customer) @K_C_ (Gainster)

Are you looking to hone your skills in Customer Success Operations? Or, is your organization thinking about how to stand up a new CS Ops function? Gainsight’s industry-recognized Pulse+ subscription now includes training and certification for those who are new or looking to up level their CS Ops skills. You'll learn from CS experts and gain access to a comprehensive curriculum that covers everything from the lifecycle of a CS Ops journey, to optimizing the tech stack and tooling, to data analysis and insights.The Customer Success Operations Certified Professional Learning Path covers: Elements of CS Ops: Building the Elements Triangle Lifecycle of a CS Ops Journey Customer Success Strategy Outcomes for CS Ops: Early Stages Outcomes for CS Ops: Mature Organizations Defining Process, Roles, and Responsibilities Optimizing Tech Stack and Tooling Working with Data and Analysis Composing Your Own Operating Rhythms CS Ops: Change Management CS Enablement How CS Ops Cont

Today, we launched a new short CS skills course on Gainsight's Durable Growth Playbook, designed to empower CS professionals to prevent surprise customer churn, boost product adoption, and keep customer success outcomes at the forefront. The best part is the course is available for FREE! 😉 Link to course for current Pulse+ subscribers Link to course for everyone elseAfter completing the course, you’ll receive an email offer from Credly.com with your digital badge. Share it on LinkedIn, and let others know about this training!And if you like this course, check out the rest of the CS training and certifications in our Pulse+ training program. Check it out and let me know what you think! 💡

Rolling out a new tool like the Gainsight Customer Success application is not just about training people how to use it. It’s equally important to help your team prepare for the change and to set everyone up for success after your initial go-live.Over the years Gainsight has helped hundreds of different companies implement Gainsight CS, and along the way we’ve fine tuned our own enablement strategies, and observed many others who did it well. We often hear from customers who are looking for end user enablement guidance and best practices, so I thought it would be helpful to write them up and share.Preparing the team for changePrior to working with Gainsight, your CS team may have been using other tools or everyone may have been doing their own thing to try to manage their customer portfolio. In any case, leadership needs to prepare the team for what’s coming, and address what's in it for them. Getting buy-in is typically easier when the team is involved in designing the solution. For ex

Alizée Levavasseur @alizee is currently a Sr. CSM for Digital CS & CS Ops at SS&C Blue Prism. When we caught up recently, I came away with a greater appreciation and understanding of digital CS tactics, how they differ from marketing digital tactics, how community fits in, and something she refers to as the virtuous data circle.So, settle in for a 6-minute mini-master class in Digital CS, and you might learn a new thing or two! 😉  

CS Operations is critical to the success of any company’s Customer Success initiatives, and it’s a relatively new role and function. Today I had the chance to host an awesome panel of CS and CS Ops leaders, including Sonam Dabholkar @sonamdabholkar, Matthew Lind @matthew_lind, and Jessica Palmer @jessica_keenan_palmer. The conversation centered on how to grow and advance your career in CS Ops. If you missed the webinar, here it isAlso, here are a few great questions that we didn’t get to in the session. Let’s continue the discussion here!What have been the best resources for Change management learning? Any documentation you point to every time and in every role? What does the job market currently look like for CS Ops? Are there a lot of companies hiring roles like this and is there a surplus of candidates? When searching for open roles, what are the most common job titles that do not have the term operations? I'm starting a brand new CS org - at what point do you recommend hiring your

@saltamash  has the advantage of having worked on the Gainsight Support team, and is now a CS Ops Analyst and Gainsight Admin for Coursera. I recently talked to Altamash to understand his current role, what it’s like to be part of the Gainsight Product Council, how he recommends others learn Gainsight, and his first big project at Coursera.  Altamash also shared some advice for current CSMs who might be wondering how to get their feet wet with CS Ops.My favorite line from our conversation: “The best time to move into CS Ops was yesterday, and the next best time is today.” I usually hear this quote in relation to planting trees, except rather than planting trees yesterday, the best time was 10 years ago! 😆 

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of April!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in May? If you do, you’ll earn some swag. Take the certifications today!​ Level 3 Admin Certification:@Chelsea.holfield (customer) @Prachidubey (Gainster)Level 2 Admin Certification - Reports & Dashboards:Sophia Torres (customer)Level 2 Admin Certification - Journey Orchestrator:@aushel (customer) @Lalitha Sri (Gainster)Level 1 Admin Certification: Zachary Erickson (customer) Surendra Sairam Kondreddy (Gainster)Gainsight End User Certification:Madora Mak (customer) @jdeutschmann (Gainster) Note: If test ta

There’s no one right way to develop the skill set that it takes to be successful in CS Ops. That’s what dozens of conversations over the last year or so with CS Ops professionals have shown me. When I talked to Lindsay Cochran at Jamf @linny75 recently, I was intrigued to learn that she started her career in the fitness and health coaching world. Now she manages a CS Ops team of eight, and continues to focus on how to get the customer where they want to go. Along the way, she also moved from Minneapolis to the Netherlands. 🇳🇱Check out the video below to hear how Lindsay got into CS Ops, how her role at Jamf has evolved over the last 5 years, the different roles and responsibilities within her team, and advice for those just starting out in CS Ops! 

I’m excited to announce a new Gainsight End User Certification! The new certification is designed to validate understanding of the core concepts and most common CSM tasks in the Gainsight CS application.More information about the topics covered, retake policy, etc., is on the certification page and in the exam description on GS Univ. The cost is $70 per person, but the first 25 people to use the coupon endusercert-launch25 by Jan. 31st will save $25. Customers who take our free End User elearning on GS Univ, and/or who take our instructor-led custom End User training will be prepared to pass the exam. After earning the certification, you’ll receive a Credly digital badge (within 1 week) to share on your LinkedIn profile or in your email signature.We've also launched new end user practice exercises and an option to request access to a training environment for those who may not have a login to Gainsight.Now, go forth and share this news with all of your CSM friends! 😁

Congratulations to the Gainsight Admins and End Users who earned the top 3 scores on our customer and internal Gainster leaderboards during the month of March!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our customer leaderboard in April? If you do, you’ll earn some swag. Take the certifications today!​ Level 3 Admin Certification:Gainsight Customers:Marion Mungcal  Ilana Magel  Sydney Smith Internal Gainsters:Nicholas Heller @nheller  Bhavani Prasad Virodhula @BVirodhula Level 2 Admin Certification - Reports & Dashboards:Gainsight Customers:Alizee Levavasseur @alizee  Kelly Rogers  Nhan Le @Nhanle Internal Gainsters:Julio Ruiz  Joanna Kucek @JKucek  Alex Gordon @agordon   Level 2 Admin Certification - Journe