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Question for ​@Bloftus, ​but I'm posting it here for the public.Our courses currently occur in Pacific Daylight Time / Pacific Standard Time. As of Sunday, November 1, 2026, British Columbia will stop using daylight saving time and adopt the new year-round time zone, Pacific Time (PCT).I know some tools, like Google Calendar, are pushing updates to account for this new time zone. What behavior can we expect from Skilljar’s vILT sessions and calendar view? The calendar view currently automatically shows times in the user’s local time zone. Will it automatically account for the new time zone?I notice our courses are scheduled in America/Vancouver, so maybe that geographic system will account for the new zone?We plan to email our live course attendees for courses occurring in the weeks after the change, but I would also like assurance that the calendar view will be accurate.Thanks!

Our community is private, is there a way to add a background image to the login page? all ideas, workarounds will be appreciated!  

I am trying to leverage an Advanced Formula in Data Management and where I have successfully used them before for IF-THEN-ELSE type scenarios, does anyone know if you can do IF-THEN-ELSIF-THEN-ELSE type scenarios? I tried  case when (X < Y and X is not null) then 0 else (X > Y and X < Z) then 50 else (X > Z) 100 end That didn't work (neither did removing the brackets) so I'm thinking either my syntax is bad or this is not possible.  Any feedback?

We would like to get our product managers posting product updates on community. We have lots of product managers, and giving each one a moderator seat to post a product announcement is expensive.Has anyone had success with using community for product updates, with a large volume of product managers needing access, and let me know if you have any workarounds, for example, an automated feed of product announcements to community.   

Hi everyone,At Pulse Europe 2026 I'll be running a hands-on workshop called: Hands-On AI: Turn Gainsight & Staircase AI into a CS Workflow EngineOver the past year I've been building out an MCP-connected AI practice at Xceptor - connecting Gainsight CS and Staircase AI as live data sources inside Claude, and turning what started as personal experiments into reusable workflows the whole CS team can run. Think Executive Business Review preparation that used to take half a day, done in minutes with live data from both platforms.In this workshop I'll show you how that works in practice, and more importantly you'll build it yourself.My goal is that you leave with something tangible:An understanding of MCP - what it is and why it's the missing link between your CS platforms and genuinely useful AI. A live demo - a single Claude prompt pulling health scores, CTAs and account context straight from Gainsight in real time. A Skill you've designed yourself - using a worksheet and pre-built te

hi all ! gearing up for pulse europe VERY shortly….! i’ll be leading a session on tuesday the 20th called “the untitled leader: empowering CSMs to drive change from any seat” so….what’s the so what?→ how do we find those folks in our teams that just have...it→ how do we support them, empower them, and build a structure in our CS teams which aligns this mindset to customer goals? → and also, lest we forget, how does this play with AI as the backdrop?  this, and a lot of other ground, to be covered on tuesday 20th october !  looking forward to seeing folks there at what will be an engaging, conversational, and (hopefully) fun session ! 

While getting our ideation process back on track, we noticed we had never published a clear guide on how ideation works or what resources are available to you. So we put this together as a starting point, and we hope it helps you!This post is your starting point. It covers how to submit, what happens next, and links to everything else you need. We will keep adding in links as we publish more details over time.Which products are on the Ideas board?You can submit ideas across all Gainsight products:Customer Communities (CC)  Customer Success (CS)  Skilljar  PX CE Staircase AIEach product has its own dedicated space on the Ideas board. When submitting, make sure you're posting in the right product category so your idea reaches the right PM. How to submit a good idea Title it clearly: Be specific with the requirement. Example -. "Add CSV export to Timeline" works better than "CSV Export feature" Describe the problem and context: What workflow gap are you hitting, and how often? The more d

はじめに本投稿は、AI時代のデジタルCSというテーマで、こんなことを実現することで価値を最大化できるのではということを試してみたレポートです。今回はメール施策に視点を置いて考えてみました。AIと人との役割分担は以下の表のとおりです。 工程 担うのは 理由 ターゲットの選定・原因の解釈 人 顧客との関係性や文脈を踏まえた判断が必要 原因の分類・対象リスト化 AI スコアカードの読み取りとグルーピングは機械的にできる 原因別のメール文面作成 AI 同じ原因なら「原因に触れるトーン」を一度設計すれば使い回せる テンプレート登録・設定 AI（画面操作） 繰り返しの手作業で、変更は元に戻せる 送信するかどうかの最終判断 人 顧客への接点の責任は人が負う 「判断」はAIに任せるのではなく、人が下した判断の「後始末」までを担ってもらいます。全体フロースコアを読んで原因を分類するのはAI、その結果を見て「誰にどう関わるか」を決めるのは人。文面作成と登録をAIが済ませ、最後の送信判断は再び人に戻ります。実装のポイント: データはMCP、画面はClaude in Chromeデータの読み書きはGainsight MCP、画面でしかできない作業はClaude in Chromeと使い分けます。MCPでやること: 対象顧客の取得、スコアカードのメジャー単位の読み取り、コンタクトの取得。結果が構造化されているので、分類や集計に向きます 画面操作でやること: デジタルジャーニーのメールテンプレート作成など、APIやMCPに出てこない設定作業 使い分けの目安: 「データを読む・書く」はMCP、「画面でしか設定できない」ものはChrome。両者を組み合わせると、抽出から登録までが一本の流れになります画面操作では、設定項目（配信種別、オプトアウトのカテゴリなど）をAIが独断で選んでいる点に注意が必要です。作成後に人が確認する前提を置きます。検証で得た学び検証を通して見えたのは、「AIの前にデータとスコア設計を整える」必要性です。分

いよいよ明日となりました「Gainsight CLG Leaders Summit 2026」！お申し込みいただいた皆さまにお会いできることを、Gainsightメンバー一同とても楽しみにしています。改めて当日の会場と受付のご案内です！■ 開催概要・会場のご案内受付は12:30から。会場はJPタワー ホール＆カンファレンス 4Fです。・開催日：2026年10月6日（火）・会場   ：JPタワー ホール＆カンファレンス 4F・時間.  ：13:00 〜 19:15（受付開始 12:30）当日はお時間に余裕をもってお越しください。皆さまのご来場をお待ちしています。 ■ オススメのセッション診断のご案内あなたに合ったセッションが見つかる「オススメのセッション診断」をご用意しています🙌ぜひ診断いただき、皆様のミッションにあったセッションに参加くださいませ💪https://communities.gainsight.com/p/clgconference2026?lang=ja 当日は、Gainsightのユーザーの皆さんが集まる「ユーザー総会」もございます！ほかの参加者の皆さまとの交流も含めて、たくさんのアイディアを持ち帰っていただけたら嬉しいです。それでは明日、会場でお会いしましょう！🙌

We’re looking into ungating our Community and allowing non-users the ability to create profiles (with limited access to content). For Communities that are ungated, how do you moderate non-user registration and associated posts/comments? Any best practices so our paying users continue to have a great experience?

Hello,I have been searching docs and community posts, but I haven’t been able to find any thing confirming if Gainsight surveys be included in Agentforce chats with external customers. Is it possible to integrate surveys into Salesforce chatbots using Agentforce?The use case: Customer opens our chat icon to talk to a support bot or agent. At the end of the interaction, we’d then like to share the link to the survey or display the form for the customer to fill out.If there’s not an official means of accomplishing this, has anyone found their own solution they are willing to share?Thank you!

Hi all,I’m working on something and just want to get a sense from others if my approach is the best.Our intent is to make a gated custom page only accessible to people at a certain company.My thinking:Create a role that grants access to the custom page. Use the registration webhook and the API to catch people who register for the community with an email address from that company and use the API to apply the role.Is there a better workflow I’ve missed?

 Staircase September 2026 This month, Staircase AI gets a lot smarter and a lot more connected. Inside you'll find the Q2 release highlights: instant account context with Ask Staircase Starters, custom prompts that make lifecycle events work for your business, EU privacy compliance controls, and deeper native integration with Gainsight CS. Plus a community tip on tracking negative messages week over week, and the Q2 release webinar on September 8 if you want the full walkthrough.Let's dive in! 😄 Customize Your AI DigestYour AI digest is now yours to shape pick which accounts show up, how they're prioritized, what language they're in, and even add custom prompts to control what gets surfaced. Prefer the defaults? You can switch back to your org's standard digest anytime.Learn more about Customizing Your AI Digest Map Team Member Fields to Your CRMNow you can map Staircase AI team member and ownership data directly to Salesforce or Gainsight contact fields, so your CRM stays in sync wit