Archived ideas

Hello Team,When We used to be able to click on the pass and on the fail reports in rules engine. This is no longer available as you can see for manual runs. For schedule runs we could see the results. It would be great to include hyperlinks for pass/fail reports.

It would be great to connect our Academy badging system (BadgeOS) to our Insided forum with automatic awarding our Insided forum.  Academy → Insided forum 

A widget that shows topics that recently had an answer marked. Displayed by (most recent) timestamp for answer being marked, not by most recent reply and not by topic post date. This is a fairly standard widget on other platforms.Such a widget highlights the latest solutions to questions, and would also help raise awareness for the need to answer questions and mark answers. This would be valuable for support communities . 

For newcomers to a community (and even more established members) it’s often easier to browse posts by the date posted. Currently the Community Content & Category widget only allows for the display of recently active content, unanswered questions, and categories. We’d like to see the addition or support for other ways in which to view this content such as date posted.

Would it be possible to create a section within Private Messages where we can quickly view all unread private messages? Right now, we have to scroll in order to find the new message in bold.

Hi Team,Currently the report view in email/preview of email is static (columns will not adjust automatically) due to which data in a particular cell is not displayed properly (Either it spreads to other line or not displayed completely).Customer wants the report to be responsive so that report from JO email appears properly similar to the view in report builder section.

Can we change the color for NPS Question Scale in Survey

When filtering in HA you can choose to include null values ON TOP of the value you’re filtering by, e.g.  This is very useful for treating 0 and null values as the same (when you need to);  However the same filtering option isn’t possible in Rules Engine, if you tick Null then it overrides the value you choose in the filter (by blanking out the value field). The workaround is to put both statements in separately and OR them, but when we have complex filtering already this either becomes convoluted or end’s up being not possibl

We’ve had an SEO audit done on our community. There are a number of improvements we’ll present here as ideas. The second one is API calls.Reducing the amount of API calls in order to free up network load. We're seeing quite a few identical API requests going outward, which can be handled (partially) through caching.

I may not sure whether this ask is already part of upcoming releases. For some reason, i am unable to tag horizon analytics built report part of JO program’s email template. There is availability only for earlier version reports association to program email template. Horizon report scheduler does not have feature to pick run time a user based on region filer etc. It would be good to have function for horizon analytics reports being part of JO association.

It would be super helpful as an admin if we could build histograms in Gainsight. When trying to understand  how customers are distributed by ARR, usage, etc, I frequently have to export the raw data from Gainsight and then build histograms in Google Sheets or another BI tool.It is possible to “hack” a histogram together with Rules Engine/Data Designer but it would be great if I could just build one by default without having to create new fields/objects. 

Gainsight works well for updating relationship timelines,  entering the meeting highlights and capturing action items. The lifecycle of the task that needs to be taken into consideration and productivity tools such as Microsoft To do are incredibly useful. Getting things done and following up on action items is key for maintaining trust and integrity with our customers.There are also other tasks that exist outside of Gainsight and in order to prioritise tasks, it is best practice to have a holistic view of the pending action items.Todo task groups are stored in the Exchange mailbox and can be administered with the Task REST API. https://docs.microsoft.com/en-gb/previous-versions/office/office-365-api/api/version-2.0/task-rest-operations As a first phase, I would like the task

In Control under Content you are able to use the Move to button to move content from a group to another location such as a category or knowledge base.However, when you have content within one of those categories or the knowledge base you cannot use the Move to to move content to a group. Instead you have to go to each individual topic (conversation or discussion) or article and select from the Forum location to add it to a group.To me we should be more consistent in Control in the ability to move content between parts of the community.

Should be useful to enable users to edit the title of their own posts, not only the content.

As confirmed in this question there is no rich text formatting in private messages. This idea is to have the same formatting options as in posts in private messages: 

I’m getting a few complaints about the new Horizon version of Scorecard 2.0 from my CSEs. They say it takes more clicks to complete their update process. Here are a few suggestions:Currently we can see the last Timeline Entry (when in List View) for each Measure BUT this isn’t available in the Overall Score. Can this be made visible? When you click on a Measure and the Timeline comes up in the sidebar, would be fantastic if there was an arrow or Next button that would bring you to the next Measure so you don’t have to close out, click on the next Measure and then type in your update. It’s now an extra click to Renew a Measure, prior to Horizon we were able to do this via a hover/pop-up. If you add/update an activity (Timeline) for a scorecard item, the date associated with the score is automatically updated to the same day/time of the activity Save. If this was done, you wouldn't also have to click the "Renew" button to renew the date

When selecting a CTA type (ex: Risk) it would be amazing to be able to see a filtered list based on that CTA Type. This would allow for a better user experience and allow for more robust reporting.

Hello Team, I am working on a issue in which I got to know that the tasks in SFDC without any description/comments will not be synced to Gainsight. How likely  it is to be implemented to fix this?

There are times a CSM forgets to send to timeline or wants to get an older email from the Outlook Sent folder into Timeline. My request is to make two enhancements: 1) On Sent emails to make GS Assist recognize the email address of who the email was sent to for easy add to Timeline. 2) On Sent emails to make the Company Search provide the same datapoints in GS Assist as you have set up in the Company Search in Gainsight. We often have many accounts with the same Company name but are at different addresses. Therefore in Gainsight Company Search (in C360) I have added extra fields as shown below to help CSMs find the correct account. But in Gainsight Assist I can only see Cox Communications therefore I don’t know which account to pick.

Would love to be able to send a test email from a template to another user.  You can do this directly from a program, but I’d like to be able to do it from the template itself.  Currently, I have to send it to myself, and then forward to the appropriate stakeholder.  Would be great to bypass that and send it directly from the system.

From what I see in the data exports, API, and user activities that come through the Salesforce integration, it appears that Content Helpfulness votes are one of the view activities that are not logged / passed along. It’d be great to add to the data for analyzing these activities over time, by user type, etc. Additionally, if it was able to exported, we could incentivize it with points using the API and thus build our own solution for this idea:  

So, when you’re in the idea area, you see the option to “start a new topic”And when clicked, it opens the regular “start a new topic form,” defaulted to question.  I’d like this instead to default to an idea, and the product area prepopulated by where you are (in this example, Customerville: 

There are a lot of threads around NPS/Exit surveys, and our own CSM recommended we do one - It would be great if inSided provide a solution for NPS/Exit surveys in the platform rather than having to try integrate a 3rd party - especially since I don’t know how much info about the user can be passed to a 3rd party. It would link up well to the gainsight integration too.Since its a good way to measure and drive consumption of inSided, I think it should be built into the platform.

Sometimes, I’ll accidentally close a tab or accidentally refresh a page with a block of text and then it’s just gone. I would love it if the code was able to hold the text on a page if you navigate away and then back.

It would be awesome to have the ability for a community member to have the ability to give “Kudos” to another community member. Think of how several communities or games do this, like Reddit.  Additional features to add on to the ideaCap the number of kudos a user gets by X time frame (week, month, year) Make the kudos reportable on Send an automated private message when a kudo is given Display the kudos on the user’s profile (could be as a badge or a new item altogether) Create a Kudo leader board OR allow for kudos to be a part of the leader board calculationWays Community Managers could utilize thisSet up an automation so once a user reaches “X” kudos, they can trade their kudos for swag or a donation amount Set up an automation so once a user reaches “X” kudos, they achieve a special rank Set up an automation so once a user reaches “X” kudos, they join a spec