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The latest news and and tips on getting the most out of the Gainsight Community

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361 Topics
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Completed Profiles FTWBlog

It’s a day to be celebrated when everyone on both the leaderboards Customer and Employee has a profile pic.👷🏾Ok, that’s how it is right at this moment!It took some time to get to this day and it will always be a smaller percentage, and it’s totally fine to Create an account in 3 minutes to just ask a question,what we can learn from our famous friends who enjoy a residency on leaderboards most weeks is...taking another 5 minutes to complete your profile helps us get started on the right foot for a fulfilling tenure on the Community in the long term. Also posted on LinkedIn

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anirbandutta
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 27

Hello community friends,Wishing you all a Happy May month ahead!😍Here’s the new list for this week: Udemy: Director, CS Operations - https://bit.ly/3KS60Zn Thomson Reuters: Director, CS Operations - https://bit.ly/41jMaLR Security Scorecard: Senior Customer Success Operations Manager - https://bit.ly/418dmww Whatfix: Senior Manager, Operations - https://bit.ly/3nuzmnG Level Access: Senior Customer Success Operations Specialist - https://bit.ly/418hoFe PubMatic: Customer Success Operations Manager, APAC - https://bit.ly/3JPuCkS PubMatic: Customer Success Operations Manager, Mid Market - https://bit.ly/3HGvBT5 Infobip: Salesforce Administrator - https://bit.ly/3HGsbjc Zelis: Salesforce Administrator - Associate - https://bit.ly/3LWRoZ4 Payhawk: Strategy Manager - Customer Success - https://bit.ly/3LViJeq DocuSign: Sr. Gainsight Administrator - https://bit.ly/3LZ8yFq Scale AI: Director of Customer Operations, Enterprise - https://bit.ly/41bGZNA Talend: Sr. Gainsig

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
GameChanger Community Registration direct link

Learnt about this cool link for all inSided based Communities like ours from my friend @Alistair FIeld that you can forward to anyone to sign up. https://community.gainsight.com/member/register takes you directly to the Registration page and saves you 4 lines of instructions RegistrationIt is a 2 step process [3 minutes]Sign up (2m) fill out about 6 fields and the system sends you an ‘Activate your account’ email from community.gainsight.com Click on the Activation link to complete the account activation process (1m) 🔁Getting started RightProfile completion [5 minutes]Take another 5m to start off with the best foot forward by completing your GameChanger profileIntroSay Hi to the Community on our intro thread - Take as much time as you want with this. :)  Next stepsSearch, Ask, Check out the Events and Groups you can be a part of… happy Communitying🚶🏼‍♂️ Check out our Lounge Area for questions about the Community  

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anirbandutta
revathimenon
revathimenonGainsight Community Manager
published in Community News
CS Ops & Admin Jobs - April Round Up

Hi everyone,Let’s look back & see what roles are still open from this month! Here are some new opportunities for the week: Newsela: Analyst, Customer Success Operations - https://bit.ly/44k8zv9 TheGuarantors: Director, CS Operations - https://bit.ly/3L9UnMg Intelex Technologies ULX: CS Operations Leader - https://bit.ly/3nE0EaR Techaxis Inc: Customer Success Operations - https://bit.ly/41zh0Rj Atlan: Customer Success Operations Manager - https://bit.ly/449ofRs Webgility: Customer Success Operations Lead - https://bit.ly/3AHOKQt Gitlab: Senior Customer Success Operations Analyst - https://bit.ly/3NluuvO Alcority: Customer Success Operations Analyst - https://bit.ly/40Qix4a Branchspace: Customer Success Operations Analyst - https://bit.ly/3L7gBP2  Here’s a quick-round of April opportunities that are still open for hiring -  SiteMinder: Director, CS Operations & Onboarding - https://bit.ly/3KHRbr4 Relativity: Senior Gainsight Application Administator - https://bi

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 26

Hello hello,Making way for more opportunities for you! ⭐  Here’s the new list for this week: SiteMinder: Director, CS Operations & Onboarding - https://bit.ly/3KHRbr4 Relativity: Senior Gainsight Application Administator - https://bit.ly/3UQc5ZS Labster: Customer Success Operations Manager - https://bit.ly/3AdveLu Trellix: Customer Success Operations - Lead Analyst - https://bit.ly/3ooHw17 Cloudbeds: Director, Customer Success Operations - https://bit.ly/3LlocL7 Causaly: Customer Success Operations Manager - https://bit.ly/41zOfnq Alcority: Customer Success Operations Analyst - https://bit.ly/3oFDXUa SAE International: Customer Success Operations Specialist - https://bit.ly/41BsSCk Intelliswift Software: Gainsight/Salesforce Administrator - https://bit.ly/4496AcW M-Files: Gainsight Administrator - https://bit.ly/3oEQiZ7 The StepStone Group: Customer Success Systems Administrator - https://bit.ly/3AnJNwb Planview, Inc.: Customer Success Gainsight Specialist - h

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Beginner Admins in Training Group 0 to 100 storyBlog

A Community is this massive A380 and looking at it, it seems ‘how on earth does it even fly’? Well it flies powered by small, intimate, objective-driven groups of people who generate collective value.The Beginner Admins in Training group we all know and love, recently achieved a Big milestone: It crossed a 100 members in only 5 months of it’s existence is a booster-engine for the GameChanger A380.And the A380 experience could be a little overwhelming for a first time flyer.This is exactly what Gainsight’s Sr. Educator @lisa.mirth recognized some five months back to help the new Gainsight admin, cross their beginners chasm, create a safe space to ask Any questions, without getting overwhelmed by the gigantic bigger Community and all the experts with years of experience on it.She partnered with GameChanger’s @revathimenon and @seth to get the ball rolling on this idea, and 5 months of training, knowledge sharing and fun and games later… we have this milestoneHear this amazing story from

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anirbandutta
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
Unintentional Serendipity: Our Journey into Community Management and beyond

Starting this thread to bring out the interesting and unique falling-into-Community Management-stories we all have. Let’s try to bring out the 2 key milestones that accent any Journey:The Origin story - How we officially get started started on a Career path The Lightbulb moment - When we detect that flicker of Passion in our path ______________________________ My Origin StoryMy work life has always been in the domain of the front-end web, except for a 5year departure when I was away doing stuff very different like Agile IT Services Delivery and team management.Web Producer with a stint as a Podcast editor💡 >  Online Community Manager + Social Media [2008-2016] >      Agile Project Management >          Online Community Manager [2022] Opportunities presented itself and when the Social team was formed at BMC Software in 2008, I got inducted as an admin for the BMC Developer Network ‘Forums’, that’s what Communities were referred to around 2008 if you remember. :) That’s how I f

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Alistair FIeld
revathimenon
revathimenonGainsight Community Manager
published in Community News
CS Ops & Admin Jobs - March Round Up

Hello folks,I cannot believe that March is already over? 😨A clear depiction of how I felt this month go by... Here are some new opportunities for the week: Sales Recruitment Company: Customer Success Operations Manager - http://bit.ly/3JOM0VF Entrust: Customer Solutions Manager - http://bit.ly/3LXPAzI Innovaccer: Manager - Customer Success Operations - http://bit.ly/3lLqlpo D2L: Customer Success Operations Manager - http://bit.ly/3ZFT2SC Moovster: Customer Success & Operations Manager - http://bit.ly/3KuNEgZ  Here’s a quick-round of March opportunities that are still open for hiring -  Sizigi: Director of Customer Success Operations - http://bit.ly/3ZACb4p PubMatic: Customer Success Operations Manager, EMEA - https://bit.ly/3SL9boa Entrust: VP, Customer Success Strategy & Operations - http://bit.ly/3JqP4bI DeepL: Customer Success Operations Manager - http://bit.ly/3mHdFjC Zycus: Program Manager - CS & Operations - http://bit.ly/3YMmgi8 Dental Intelligence

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in Community News
CS Ops & Admin Jobs - February Round Up

Hello folks,February has definitely been great - we still have soooo many of the month’s opportunities still open, along with a few new ones! 🔥 Here are the new ones for the week: Nintex: Digital Customer Journey Manager - http://bit.ly/3mb8FU6 DevSavant: Salesforce Administrator- http://bit.ly/3Zc0bL9 LeanIX: Customer Success Operations Manager - http://bit.ly/3kF0D5x Imagine Learning: Customer Success Operations Manager - http://bit.ly/3IYVHBL SoSafe: Senior Customer Success Operations Manager - http://bit.ly/41wQnwK Holland America Line: Customer Success Operations Analyst - http://bit.ly/3Y5ukdv Clarion Events Inc: Customer Success Operations Analyst - http://bit.ly/41E0KyL Mews: Gainsight Admin (UK Remote) - http://bit.ly/3YeJMnT Mews: Gainsight Admin (Barcelona, Spain) - http://bit.ly/3mlaqhG Mews: Gainsight Admin (Amsterdam, Netherlands) - http://bit.ly/3EQxL1b Yotpo: Director Of Customer Success Operations - http://bit.ly/3XAf4WV PubMatic: Customer Succe

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smathew4
mmayhall
mmayhallGainsight Employee ⭐️
published in Community News
Gainsight Support: Follow Support Requests for Your OrganizationTutorial

Users accessing our support portal may have the need to view all of the tickets for their company/organization. This updated access gives you the ability to view any tickets submitted by users in your organization.  📌 View our All-Product Community-powered Support experience.  How do you Subscribe to your Org-wide tickets status?You need to be set up by the Support Team first.NOTE: For PX Customers, this gives you the ability to see tickets at the SUBSCRIPTION level.Email support@gainsight.com requesting your user to be Upgraded to view all of your Organizations Requests.Once you are enabled, use your Gainsight Support login to Check your existing tickets.  This page lists all your Requests with us under ‘My requests’ and tickets raised by anyone in your org under ‘Organization requests’ Click Follow to be notified about the progress of these requests  Also note the ‘Check your existing ticket status’ page can also be reached from the ‘Support’ dropdown on the header of the support

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gunjanm
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 25

Hello everyone,Happy to share that the number of opportunities are starting to pick up again ⚡ Here’s the new list for this week: PubMatic: Customer Success Operations Manager, Mid Market - http://bit.ly/3KScQ0O Udemy: Director, CS Operations - http://bit.ly/3KS60Zn Omada: Customer Success Operations Manager - http://bit.ly/43ovnct Thomson Reuters: Director, CS Operations - http://bit.ly/41jMaLR Cypress HCM: Customer Success Operations Manager - http://bit.ly/3zSFwka Techaxis Inc.: Customer Success Operations Manager - http://bit.ly/41p2X0b Kalderos: Customer Success Operations Manager - http://bit.ly/3GGEcVa ENTRUST: Customer Solutions Manager - https://bit.ly/3LXPAzI PubMatic: Customer Success Operations Manager - APAC - https://bit.ly/3JPuCkS Alcority: Customer Success Operations Analyst - http://bit.ly/3MCzf3I BirchStreet Systems: Customer Success Operations Manager -http://bit.ly/3odBlNl Talend: Senior Gainsight Developer, Customer Success Operations - http:/

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: A Unified Gainsight Support ExperienceBlog

The Support experience has come a long way from not having a way to be able to specifically reach CS and PX teams for Support and inSided being it’s own Support function to today, where we have been able to consolidate to essentially One Support Desk for all three product lines.And that includes everything from not only unifying the ticket box but also consolidating all the historic tickets, the Jira workflows and all the way to combining the teams in itself in a way that it does not alter the Support-experience you are used to*Hear Gainsight’s long time Support friend, @mandy_major voice over the work that went in under the hood to make it possible *if not better it with the launch of the newGainsight Customer Support hubreach it from ‘SUPPORT & DOCUMENTATION’ on the header navigation which furnishes under one roof, all the resources necessary to get the best of Gainsight Support. Read the announcement from @insidedtom on the inSpired CommunityAlso posted on LinkedIn

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anirbandutta
Melanie_Paddock
Melanie_PaddockGainsight Employee ⭐️
posted in Community News
Sign up to be a Gainsight Advocate!

Are you ready to become a Gainsight advocate? Join Gainsight's growing group of advocates! This is an exciting opportunity to share your success with Gainsight and in Customer Success. Pick and choose what advocacy actions you are interested in below and you'll begin to receive invitations from Gainsight. You only participate when and if it works for you!What's in it for me?Networking and Speaking opportunities Opportunities for Customer Advisory/Product insight Published Customer Stories will be shared on LinkedIn, total reach of 80k followers - inSided and Gainsight combined. Published Customer Stories will be promoted in our email newsletters, 50k audience inSided and Gainsight combined Gainsight SWAG!SIGN UP HERE!

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Melanie_Paddock
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 24

Hello community friends,Interesting set of companies this week 🤔  Here’s the list: Quince: Sr. Manager Customer Support Business Operations - http://bit.ly/410jt6u Kroo Bank: Customer Operations Manager - http://bit.ly/3m3lTCz Task Consultancy: Customer Success Operations Executive - http://bit.ly/3Gg179F Alcority: Customer Success Operations Analyst - http://bit.ly/40XFmDx Interplay Learning: Director of Operations (Customer Success) - http://bit.ly/3Mfo1Sl Absorb Software: Client Success Operations Manager (Contract) - http://bit.ly/3m5um8p VMWare: Sr. Manager Customer Business Operations - http://bit.ly/3KtOcnc Intelex Technologies ULC: Customer Success Operations Leader - http://bit.ly/3nE0EaR SoSafe: Senior Customer Success Operations Manager - http://bit.ly/3ZQhGjw MercuryGate International: Customer Success Operations Manager (Revenue Enablement) - http://bit.ly/40L2buB Actalent: Salesforce Administrator - http://bit.ly/3UcvbZE  🚨Don’t forget to register fo

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revathimenon
Blastoise186
Blastoise186Helper ⭐️⭐️⭐️
posted in Community News
Introducing Customer Bliss - Revolutionizing the Customer Experience (Sorry King Julian, It's Still No Good for Julians)

Welcome to inSpired! We're thrilled to announce our newest product release, "Customer Bliss", designed to elevate customer engagement to the next level.With our innovative technology and the expertise of world-renowned happiness expert, Pilar Loofs, we've developed a customer experience that is sure to make you smile. By incorporating funny GIFs, quirky emojis, and calming visuals, we're changing the way customers engage with each other and with your company.And, in celebration of April Fools' Day, we've included an exclusive "Unicorn Mode" feature, designed to bring a touch of magic to every comment, thread, and discussion. With its unique glitter effect, every interaction will feel like a fairytale.Now, we know what you're thinking, "Is this product only for those named Pilar?" Fear not, Customer Bliss is available to all! But, we must apologize to anyone named Julian, as this product currently doesn't work for you due to the unfortunate implication with King Julian from the Madagasc

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Blastoise186
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 23

Hello folks,Marching into a new month soon, but the roles keep on coming! 🌪  Here are the new ones for the week: Applyboard: Customer Success Operations Professional - http://bit.ly/42CyOf7 Yotpo: Director of CS Operations - https://bit.ly/3XAf4WV West Pharmceutical Services: Team Lead, CS Operations - http://bit.ly/3K4Bknq LogiNext: Vice President, Client Operations - http://bit.ly/40dA0Eb Deel: Senior Operations Manager, Customer Success - http://bit.ly/3JG1rj1 RedBubble: CS Operations & Systems Administrator - http://bit.ly/3FW0XnL Zeller: Customer Success Operations Specialist - http://bit.ly/3zbtMJ2 Udemy: Gainsight Administrator - http://bit.ly/3JKrm9j Cloudbeds: Salesforce Administrator - http://bit.ly/3nplWcp Anthology Inc: SeniorSalesforce Administrator - http://bit.ly/40hMVVN BetterEd: Customer Success & Operations Manager - http://bit.ly/42Me30W  🚨If you’re interested to attend our in-person PX training happening from April 18-20,Register here! 

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Admin Office Hours for EMEABlog

The Admin Office Hours have been providing direct value to configure Gainsight for success, right after the purchase.@baji_bathula took the task of making his expertise available for Gainsight admins during EMEA hours while at a Pulse London with @easton_taylor, and it’s been 5 years and hundreds of customers since, it is the most sought after service people come to the community for.Listen to the phenomenal story from the man himself‘Subscribe’ to the Meetings & Office hours area to spot the next one coming up where you can pick into Baji’s repertoire of Gainsight geekery. Let us know in the comments below if you have benefited from one of his sessions. :)  

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revathimenon
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 22

Hello friends,Can’t believe we are already past mid-March.Is it just me or are the days flying by like... 🤔 Here are some new opportunities for you... Zycus: Program Manager - CS & Operations - http://bit.ly/3YMmgi8 Dental Intelligence Inc.: Digital Journey Manager - SMB - http://bit.ly/3l4UvE0 Alert Media: Customer Success Operations Manager - http://bit.ly/3yFGzmY Plugg Technologies: Salesforce Administrator - http://bit.ly/40co8SE Moovster: Customer Success & Operations Manager - http://bit.ly/3lsDzay PubMatic: Customer Success Operations Manager APAC - http://bit.ly/3JPuCkS Himama: Customer Success & Operations Manager - http://bit.ly/3yOS4Zd Source: Customer Success Operations Analyst - http://bit.ly/3LztSl8 LeanIX: Technical Gainsight Admin - Integrations - http://bit.ly/3TqdmpG Planview: SFDC Admin - http://bit.ly/3YYUzTl Inside Real Estate: Salesforce Administrator - http://bit.ly/3TrIkgW Auditboard: Associate Program Manager, DCS - http://bit

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anirbandutta
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Virtual Customer Advisory MeetingsBlog

For any release that sees light of day, Product Operations is the circuitry that moves the feature along the stages from 'Acknowledgement' to 'Release'. VCAMs have been one of the longest running programs that @Cornelia inherited when she joined Gainsight. They are the best e.g. of seeing ProdOps come to life at Gainsight.Being the Community Manager she (also) is, Cornelia’s used her sense of process and rigour to organize, along with VCAMs, Surveys, Betas, Roundtables and so much more.Find them neatly stacked under the tag VCAM‘Subscribe’ to the Meetings and Office Hours area to be notified about the next.Also posted on LinkedIn

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anirbandutta
dshorter
dshorterGainsight Employee ⭐️
posted in Community News
Are you a Gamechanger? Award nominations are now open!

The 2023 GameChanger Awards Nominations are now open! The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!This year's Categories are...The Visionary The Challenger The Defender The Experience Maker The Dream Team The Architect The Digital Success Disrupter The Transformational Leader of the Year (VP or above)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between Feb 2022 and Feb 2023. Nominations must be submitted by Thursday, April 6th, at 6pm PT. Winners will receive 1 free ticket to Pulse, May 17th - 18th, where they will be celebra

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anirbandutta
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: GameChanger Award Nominations 2023Blog

Following, @dshorter announcing the nominations being open for this year, we have one of the most recognizable people in Digital CS, @lane_h, appear in person to nudge you...to do so today. ✍? She gives us the tips and structure to tell the story well. There, you heard it from Lane… if you really have been game-changing in any of the 8 categories, we want to know you, learn about your story and Recognize you from one of the industry’s biggest stages: Pulse 2023.Read about the 8 ‘GameChanger Award’ categories hereGameChanger Award website https://www.gainsight.com/gamechangerawards/ Let us know in the comments below, any questions you have. 

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anirbandutta
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 21

Happy March everyone! ✨New month means time for new opportunities…🔥Here they are... Sizigi: Director of Customer Success Operations - http://bit.ly/3ZACb4p Amplitude: Customer Success Strategy & Operations Manager - https://bit.ly/3xmt5Me Resideo: Director, Customer Success & Service Operations - http://bit.ly/421dSOT PubMatic: Customer Success Operations Manager, EMEA - https://bit.ly/3SL9boa Actabl: Customer Success Operations Manager - http://bit.ly/3ZTTxZP LeanIX: Technical Gainsight Admin - Integrations - http://bit.ly/3kVAfVg OpenEnglish: Senior Salesforce Administrator - http://bit.ly/41XsYVq Entrust: VP, Customer Success Strategy & Operations - http://bit.ly/3JqP4bI Mutiny: Revenue Operations & Strategy Partner - http://bit.ly/3mIP5i6 DeepL: Customer Success Operations Manager - http://bit.ly/3mHdFjC Nearpod: Gainsight Admin - https://indeedhi.re/3T68LZp Forcepoint: Customer Success Operations Manager - https://indeedhi.re/3F8fZqf  If you’

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revathimenon
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
ChatGPT for...

Yes, let’s chat about ChatGPT experiments Have you been dabbling with the technology?So let’s begin here:Have you been using it to sharpen a hobby? ChatGPT by OpenAIOr At work?Have you explored it’s powers to assist you toAid with Customer Service? Support? Automate some of your CS Ops routines? Customer Research and Segmentation? Community Management? Prepare a presentation?Or you’ve used it to re-inforce some of your own analyses?How well does the bot know you? Let’s learn from each other, this GameChangin tech of our times. ---Oh, and not to have our old buddy feel left out, @GameChangerAdmin I know you’d be learning a lot from this discussion 😄

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anirbandutta
anirbandutta
anirbanduttaExpert ⭐️
posted in Community News
Search trends 2021 Q4

This is what you’ve searched for most on the Community (using the search bar) Search Term 1 admin tutorials 2 timeline 3 office hours 4 px 5 reports 6 success plans 7 rules engine 8 Journey Orchestrator 9 cta 10 log4j  Remember ‘log4j’ ?What you thought  it'd be like? Any surprises? P.S. As I’ve learnt from other Cmgrs, P.S. Google Analytics is not the be all end all of Search behaviour as it seem more like tags/links that terms people searched but it's a good resource to view.

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link_black
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
The Community This Week: Dynamic Product Documentation FTWBlog

'Product Documentation team are often the unsung heroes of SAAS success.You’d know her from the thoughtful improvements she has delivered to CS and PX Documentation needs, from our Release Notes, to the most recent@Sania Ahmed makes the perfect mascot here describing the Team-Mission and range of Services provided as team of Content creators for not just Release Notes, but every bit of in-app tips, following along the small and big changes the software goes through from major Releases, Patch fixes to still-in-experiment Betas and also in-keeping with the Industry standards.? you cannot, not feel the genuine passion to collaborate on this video.Thanks to this team''s passion, and @neelam_mukherjee’s Customer-focussed leadership, Technical writing is one of the strongest examples of customer-centricity we showcase. To follow along Gainsight Product Documentation, ‘Subscribe’ to the Product News area.Also shared on LinkedIn.'

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anirbandutta

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