Discuss Gainsight Products

Hi, was looking to see if there is any way to track the history of assigning moderators on a post is available on InSided?  For ex. if I assign a post to a moderator, and someone changes the moderator, is there a way for me to find out who did it and when was it done?

I am trying to access Customer and Person object using Gainsight APIs. However, somewhere I read we need subdomain for any kind of API access. Is that right? https://support.gainsight.com/SFDC_Edition/API_and_Developer_Docs/Company_API/Company_API_DocumentationThanks!

Since the release of Data Designer I know some of my customers have been having a hard time coming up with with some quick win use cases to leverage this awesome new feature.  Below is a quick win configuration on how you can help your CS team keep track of accounts that might not have a timeline entry.  (Steps below)  Step 1: Create a Data Fetch on Company object  Account Id  Account Name  filter = Active  Add any additional fields you want  Step 2: Create a second data fetch on Activity Timeline  Account Id  Account Name  status = Active  Step 3: Merge (Left Join) Account Id as unique Identifier  Filter = Time Line Activity Id is Null    Thank you to Dan Ahrens for help on the configuration and I hope this helps others with a quick win utilizing Data Designer 

Hey all,I’m trying to clean up some of the Reason options for our CTAs, and I’ve noticed that when I try to perform a mass edit Reason, it doesn’t work for all of our CTAs.I’ve included entity type as a filter, to enable reason as an option, and some update as I’d like, but many do not.Since there isn’t a proper error log for mass edits like there are for rules, I don’t really have much to go on. I don’t see any rhyme or reason to the ones being left out. There’s a variety of sources, types, and statuses.Anyone have a thought on this, or a consideration I might have overlooked?

With the Zendesk Knowledge Base integration we’ve noticed that articles published internally end up being indexed in the community search even though they should not be accessible publicly.Is there a way to setup the integration to avoid those being indexed and only published content being accessible?

If we have license of Gainsight CS do we automatically get access to use APIs? Or do we have to purchase that separately?Thanks!

We are adding a series of Internal Questions to a Survey.  Is it possible to group them under a SECTION and make that section label hidden to all but internal users as well?  From what I’m seeing, only questions can be marked for internal use/hidden. Thanks!JJ  

We paused a program to fix the auto-reply email after a participant takes a survey. During the program being paused, we had more surveys taken. When we start the program back up, will they receive the corrected follow up email? We want to make sure they 1: receive the correct email or 2: receive no email and we can follow up with them separately.

It is frustrating for us and for customers when they have to re-create a topic when they have questions that are actually ideas or when they have accidentally shot an idea as a question. When will I be able to convert question or conversation to idea (new idea module)? 

@Marina Perminova @Brittni @yuliya.tikhomirova Hey Miro! Some of our customers use your community as inspiration! I think thats great. Recently, I received the following question: “Could tell me how Miro managed to set up the “Don’t Miss” section in their group?”Was this set up via custom CSS? Your input would be great!  

Can you have an email assist linked to a task in a CTA?

Hello, Insided Community! How are you?In case you missed the webinar on Pipefy’s super user program, check out the highlights below:  We built a relationship with our founding super user members before launching the program  Before the launch of Pipefy Experts, I started building personal relationships with our top users via private messaging on the inSided platform. I even had deeper conversations with these users on calls. That way, when it became time to launch our super user program, I already had meaningful connections who became our first members of the program and they felt engaged.  How we find our super users  We find our super users by tracking the points leaderboard on inSided. If we notice a particular user has been climbing the rankings, we will invite them to join the superuser program. We also rely on recommendations from our customer facing team, who have one on one connections with the certain users. Lastly, we have a super user application advertised on our community,

SummaryWe’re temporarily reducing the rate at which the inSided x Salesforce integrations pull data from Salesforce. Instead of every 6 hours, data will be pulled every 24 hours. We expect this measure to stay in place for approximately 2-4 weeks. After this, we plan to return back to the 6 hour cycle.When is this temporary measure in effect from?This change will take place from today.Who does this measure apply to?This applies customers in both the US and EU regions.Why is this temporary measure being taken?We’re taking this temporary measure to make it easier for us to improve some underlying performance issues that’ll make the Salesforce integration more robust in the long term.Affected integrationsBoth Salesforce integrations that rely on Contact/Account data imported from Salesforce will be affected:Export community member and activity data to Salesforce [Beta] Import Salesforce Account data to inSidedImpact on your experience with the Salesforce integrationsAny new/changed/delete

Looks like I have the same issue: Can anyone fix for me, too?Thanks!

Change the Drill down report name without having any changes made to the report name and show me field  display name 

Hi there! We currently have points set up in our platform to see super users and to track activity. However, we face the problem that we do not see customer’s extrinsic desire to earn points because there is no reward for them. Does anyone have ideas of how to utilize points for something within the insided platform or a third party site we can use to make sure these points could go to cool rewards like company merch, discounts, gift cards, etc? Thanks!

Since 2015, 2048-bit keys have been the recommended secure key size by NIST with an expected supported lifespan of up through 2030. It appears InSIded is currently using the AWS default for Amazon SES (1024-bit) which is considered to be cryptographically insure.What plans are in place to rollout 2048-bit DomainKey support? This finding is increasingly coming up in security audits.

Please can you advise what format the password needs to be in for the community sites? e.g. it needs to contain uppercase, lowercase, numbers etc. We want to add this information as blurb at the top of the registration page to help users. 

Hi, we’ll close our community so that all its content is visible to logged in members only. However, we have one article describing how to sign up to the community with SSO, we’d like to link to in the sign up window, that also non registered users can se. Would that be possible? 

Is it possible to perform an export of custom views? If not, is there any way to pull a report that shows the Question being asked?

Apologies if I overlooked this somewhere, but is the new Associated Records Timeline feature available for use by Gainsight Assist Chrome Plug-In yet?  It doesn’t appear to be so I’m assuming no.If not, can this be converted to an Idea?

Hi all - I’m hoping someone might be able to point me in the right direction on this, as I’m not getting anywhere with Support. I have a JO program that triggers a CTA to be created and assigned to a CSM for a segment of survey respondents. The participant list is set up, and I’m seeing no obvious errors in the Create CTA program step, but when I run the program to test it, the CTA is not being created. Here’s a look at that step: I double checked the participant list preview, and the CSM ID is present and the related custom field mapping is set up correctly: I’m new to Gainsight CS, so I’m not exactly sure what I’m overlooking here. Need to fix this ASAP as I’m on deadline for the related project - please help!