Discuss Gainsight Products

Text editor works nicely, generally speaking, but I would like to know what is the best way to edit the quotes?If there is quote after quote after quote, and you want to delete for example the first quote, in this case I want to delete Leo´s comment, what is the best way to do it?I have to activate correct “field” in the editor and then I can delete it? Where to press, to activate correct “field”?When I use mobile I find this more difficult. I have to tab several times “there and there”, to find the correct place to activate correct field to remove quote from the post.(Sorry horrible quality)  

Hi Team,We are trying to get user data in our Insided instance but are getting a CORS error. Here is the API we are using: https://api2-eu-west-1.insided.com/userPlease let us know if there is another API we should use or how we can bypass the CORS issue with the current API.Thank you! 

We have customized the phrases on our community error page. Can we customize the appearance of the page? Change out the image for something more in keeping with the look of our community?  

I want to manage new users and subscriptions in another app, push new users to a googlesheet, then add or update those new users in Gainsight CC.  Is that possible?

Our community is currently limited to customers only (although we’ll be moving to a hybrid community soon). When a customer user departs the organization, they can no longer log in since everything is gated by SSO. However, they still appear in the roster as an active user and contribute to our overall user count. This has a negative impact on our metrics, particularly (1) Time since last login and (2) % of users who are active. How have others handled this? Do you simply keep them in the roster, or do you periodically audit the roster and remove users as needed? Also, in SFDC we can mark a user attribute called “No Longer with Company”. Can we utilize the SFDC x Gainsight integration so that anyone who has this attribute checked who is also a registered community user would be removed from the roster?

Hi folks,Is there a way to allow unlimited edit time for all users, regardless of custom roles?For technical reasons with the SSO, we can’t use custom roles. I just want to turn on unlimited editing for all registered users. Is there a way to do that?Any insights appreciated.Mark

When users search for another user, the search results don’t seem to serve up people/user profiles. Am I missing something? How would a user go about doing that? 

To those of you who have an open community and allow for your prospects to join your community, what rank are you giving them in your community? I was thinking about creating one called Prospect but wanted to see if there are any other good ideas. Thanks!

Hi team,We’re asking our users to do a contact cleanup effort in the next few weeks and to do that, quite a few users mentioned that ideally they would have a place (ie: a tabular report in a dashboard) where they could see all contacts from all company records assigned to them and be able to edit them without having to go to the C360.If I remember correctly, inline editing in reports now exists but it’s limited to low volume custom objects and cases, right?Is there an alternative I’m missing? or is the only way having them going to each account’s C360 individually? Thank you! 

Anyone else have the chat option missing on the Support page? Have a question that needs answering asap but no option to chat.

To my fellow inSided Community Managers...does anyone know how to get alerts to specific people or teams when someone posts in the Community? The approval process for posts and replies when moderated slows down the conversation between our customers. Has anyone tried unmoderated posting in a Private Community? What were the pros and cons?

We are in the middle of rolling out Community and we wanted to do a hidden group for all Partners. Is there no way to auto add them based off role or via an API Endpoint? 

There seems to be an issue with the subscribe/unsubscribe button for categories, both on this Community and on our own Community (so I guess it's a general issue):It says "Unsubscribe" on all categories, even though I didn't subscribe to them When I click the button, it changes to "Subscribe" but when refreshing or coming back to the page, it is on "Unsubscribe" again I don't think I receive emails on new topics in subscribed categories anymore

I have a slide that is black in background and has white fonts. In snapshot builder, it appears all white / blank. Slide appears correctly when downloaded. I was advised this issue is with the library and is for future enhancement.Anybody else experiencing this issue?

Hi all, just a little question:When a user posts a new topic in a (hidden) group, will he receive a notification (with all notification settings activated in his profile)?Or just the other members of this group?Thanks!

Join us for an insightful webinar on "Success Plan and Success Snapshots", two powerful features of Gainsight CS designed to help you plan your ROI strategies and track success over time. Date and Time: Tuesday 23rd July at 11AM BSTRegister Here Webinar Highlights:Best Practices: Discover proven strategies for maximising the value of Success Plans and Success Snapshots. Live Demo:

Hi We want to change the “Username” in our registration page to “Public Username”. So our End Users are aware that their username is public. (They sometimes use their real name and then request to change it for privacy reasons, so we want to make it clearer from the start.)Which hidden phrase can we use in order to change the wording of the field “Username”?I read this article and tried the hidden phrase mentioned there but it didn’t work because i’m not using the SSO Page, instead we use the regular Login. 

Hello, I have been struggling to get PX Auto Resolve to work with my in app guide. The Inapp guide is supposed to redirect to a new url that has dynamic fields https://my.company.com/dashboard/editor/v3/campaigns/979/message/?campaign_variation_id=83770&exchange_id=4841The sections highlighted in red are dynamic and change depending on which campaign the user chooses to edit. I have tried this variation and have not been successful in getting it to launch once the page redirects

Context / Problem:Our community is having a problem with abuse of our gamification system, specifically points earned when others like your post. It’s pretty isolated to a few individuals per month and I have ways to catch it and address it when it happens. Thus, I don’t want to let a few instances of cheating remove the value of giving/earning points for likes.  It’s clear that most are doing this by going to someone’s profile page and just liking all the posts/replies in the user activities feeds (Topics & Replies) on their friends/colleague’s profile. I’d like to remove this easy way to cheat; I believe adding friction will eliminate most of this.Links to User Activity Feeds on User ProfilesDesired Solution: Custom CSS to disable the clic

Hello there-Getting ready to launch the community next week and I’ve gotten a few employees to register for the community. When I go to assign them Employee under this section I then get a pop saying “You’ve exceeded your seat limit”. I’m not trying to give them admin access nor access to control, I just want to label them as an employee so they get our company logo as the icon in the community. Any thoughts?

We are wanting to see who and how many people are subscripted to our Product Update Page…. is this possible?  

Relationships are a BIG part of the Gainsight platform. I understand that it’s a great way to segment different products/relationships/business units etc. and have an individual page to display information for the relationship. Outside of having a unique page for the relationship, what features and functionality are only available by using relationships? For example (and this may not be true but just the type of information I’m looking for) - Activity Types can be made available for specific relationship types. This allows you to control what types of activities can be logged against different relationships. 

I can mention other users on a Timeline but unable to do the same from a CTA comments section. Do we have this functionality available or am I missing something?

Is there a way for CSMs to add columns to reports on a dashboard that only appear in their view?