Product Ideas

5795 Ideas

SmartlyGregHelper ⭐️⭐️⭐️

Assign points (or badges) to users individually or in batch from ControlOpen

I keep seeing multiple questions about adding points to people that meet a certain criteria, and exploring the route of finding that criteria and then assigning points from the API seems a bit much for most. While it is relatively easy to filter out the group that you are targeting from Control… Hence, a simple workaround would be to allow the assigning of extra points (or badges) to individual or batches of users from Control.

Forum|Forum|6 days ago

lewysgammondphiContributor ⭐️⭐️⭐️

Send email campaigns to event RSVP listsOpen

It would be great to send email campaigns based on those who have RSVP’d an event.I don’t know if anyone can maybe suggest a way of doing this already, but I’m not sure from what I’ve looked at.Thanks very much.@olimarrio

Forum|Forum|6 days ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Expanded Permissions for the Profile Module or Showing/Hiding Profile FieldsOpen

Background: In summary, when your community setting is Public, any profile field with Public visibility is available to unregistered users. Unlike most other modules in the platform, there’s not the ability to show permissions for different types of user roles. If you’re community is public, the profile module (and all community member profiles) are exposed for SEO, etc. Impact: This is problematic for protecting the information of community users. As @Blastoise186 said in that question, any public profile fields could be scraped by malicious users: a malicious user scraping the entire community and mining out all that personal informationBut it’s also a major blocker for communities (like mine) that want to expand the use of profile fields and encourage their users to share relevant information. It’s also likely a blocker for even sharing company name: many users may not want their posts publicly visible and associated with their company name. They may be okay with that in the community, but not for anyone who googles them. Use Cases: Building a community network with visible profile fields and information for building your own niche network / directory. Additional information will help build peer-to-peer connection and promote more informed dialogue between users. A few simple use cases:linking to someone’s linkedin profile for adding them to your network. sharing your community URL (like here on Inspired), but keeping that private to unregistered users. Solutions: Permissions for the profile module like for the Ideation moduleIdeation permissions availableMiddle ground option for Profile fields between Public and Private allows it to be visible to registered users and up blocks it from unregistered users and search engines

Forum|Forum|6 days ago

MagdaContributor ⭐️

Allow users to search for members based on public profile fieldsDiscovery

This allows a member to find another member based on info they’ve outlined in their profile.

Forum|Forum|6 days ago

Paul_Contributor ⭐️⭐️⭐️⭐️⭐️

The average amount of time between the creation of a topic, and it’s first reply by a modReleased

Hi all, I’m trying to find out a certain statistic, but it's currently impossible within the exports/dashboards. Idea: I want the average amount of time between the creation of a topic, and it’s first reply by a mod. As a Community manager or manager I think it's quite usefull to know how long it takes for mods to first respond on a topic (SLA). To me it doesn't sound to difficult to build within Exports or even better in the Dashboards, but what do I know… Does anyone else think this would be a handy feature/statistic?

Forum|Forum|6 days ago

timcaveyHelper ⭐️⭐️

Segments: add a 'OR' to filter not just 'AND'Open

TLDR: can we have: *some filter* || *some other filter* instead of just *some filter* && *some other filter* We can now build segments, with the powerful ‘filter’ in the user section. Even better, we can target segments in email campaigns now. Nice work! What would be nice is if I could chain filter types with an ‘OR’ not just an ‘AND’. e.g Any member that has any of these X, Y, Z badges OR anyone that select ‘I love x, y, z’ in the profile field. At the moment I can only create a segment for each filter type, or create a segment where both rules (badge and profile filter in this case) are true.

Forum|Forum|6 days ago

atwilliamssbContributor ⭐️⭐️

View metrics for System EmailsOpen

Hello, Our team is moving our product update customer comms to the Community which I’m very excited about. The one thing our Marketing Ops team would like to see are metrics around the automated Product Update Email Notification. So when we post a new product update and an automated system email gets sent to our subscribed customers, our team would like to see:Deliverability rate Who didn’t receive the email Open rate Click rate Unsubscribe rate View a list of people who have subscribed to the Product Updates pageIf you have any questions, please let me know. TAG: @Vishwas Katti

Forum|Forum|6 days ago

JurgenHelper ⭐️

Sent and deliver rate of notificationsOpen

I'd like to be able to track the sent and deliver rate of our notifications. Use case: We'd like to track what percentage of notifications is sent, delivered, opened and links clicked on, so that we could measure and benchmark the overall performance of our e-mails. Right now, we're in the dark about notification performance and what impact any improvements would have. I think any customer of Insided should be able to look into these numbers in a dashboard.

Forum|Forum|6 days ago

SmartlyGregHelper ⭐️⭐️⭐️

Make System Emails use a HTML template (and content editable via text-editor/ phrases)Open

It feels as though the editing of emails has been made with a different approach to the rest of the platform. Pure HTML is acceptable in many ways especially for emails but in 99% of cases the style of the email that are sent will have the same header, footer and the changes are essentially the body content, and my guess is most people would rather avoid messing with HTML as much as possible. I’d suggest, in order to be consistent with the rest of the product, that there be 2 sections to system emails in Control:Email Template: You set the styling of the email including button style (If possible similar to the “Customise” experience of the homepage for example, but not necessarily) Email Content: Similarly to the Phrases section only the main recurring elements would be removed (ie. Header footer etc…) and the interface would be like the standard text editor + main CTA phraseThis would mean that any changes to the header or footer of the email can be done once in order to update all emails, as compared to today where each System email needs to be opened edited and saved.This furthermore, opens the door to the ability of having more than 1 template and being able to choose which emails use what. (Perhaps to distinguish notifications from more critical communications (Password reset, post flagged etc..)

Forum|Forum|6 days ago

JasperContributor ⭐️⭐️⭐️⭐️

When moving a reply yo a new topic, send a notificationParked

When a user posts a reply in an older topic, we ofter move that reply to a new topic. But the user doesn't get a notification from that. They often think their post is deleted or it didn't post properly. This results in unnessesery posts and questions about it. It there would be an e-mail notification, or a private message, informing them the post was moved, it's clearer what happend. Something like 'Hi, your message was moved to this location: URL’. Is that a possibility to add?It might also work together with the notification center you're working on.

Forum|Forum|6 days ago

AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

Add description to the Groups sectionParked

Hi, it would add value and set the expectations for our customers if it would be possible to add a describing sentence of what sort of Groups are available in the Groups section, just as we can describe the community in the Community section. Would that be possible to add? @olimarrio suggested I add the idea here. Guessing this would add a lot of value for everyone using the Group module?

Forum|Forum|6 days ago

anirbanduttaExpert ⭐️

Show About-this-group info in the Groups listings pageParked

The tricky thing is with ‘Private’ Groups which offer the same non-suspecting ‘Request to join’ button to users who may not be admitted. I know, when we land on the specific Group landing page the About this group details would be used to set expectations, but not for the majority of users who’d be clicking the ‘Request to join’ button on the group thumbnail blurb on the previous step, from the /groups listing page. The Listings page should be expanded to include this crucial piece of context info. You may say that set expectation in the Title with a preceding ‘Invite only’ before the Group title but then it does an inverse messaging for users who we want to join, so I’d not want to do that. :)

Forum|Forum|6 days ago

Suvi LehtovaaraHelper ⭐️⭐️

GDPR/ Privacy / Data erasure policy: Allowing users to delete their own commentsOpen

This is idea is actually from our legal/ GDPR team:All of our users have a right to be forgotten. On the InSided platform it means that that an erased user is being anonymized, meaning that all the content they’ve produced to the community stays.If a user wants to practice their right to be forgotten they should also be able to delete their topics/replies, so that after profile erasure literally everything would be deleted.

Forum|Forum|6 days ago

revoteVIP ⭐️⭐️⭐️⭐️⭐️

Notification Center: Grouping new notificationsOpen

We just launched latest raffle. We have 347 attendees at the moment, meaning that there are 347 replies in certain topic (woop woop!!). So there are 347 notifications in Notification Center. 347 individual notifications.You can opt-out the email notifications.For example Facebook in-app notifications groups notifications. There are no 347 individual notifications, it just says “User x and 346 other users replied to the topic”.I wish Gainsight community platform groups new notifications just like that.There could be some threshold, based on number of new notifications? For example, after 5 new replies it groups them in one, if user have not read them yet?

Forum|Forum|6 days ago

haileyaContributor ⭐️

Assign Success Plans to User GroupsOpen

With a pooled success model, we would like to be able to assign Success Plans (for feature onboarding, feature adoption, set up needs, etc) to our user group of Pooled Reps in a round robin style as we are able to with CTAs today.

Forum|Forum|6 days ago

logicalhareContributor ⭐️⭐️⭐️⭐️

Add users to groups via the APIOpen

It would be great to add users to groups via the API so that we can add group members based on programmatic conditions. For example, a user can complete a course in the Gainsight LMS and automatically be joined to a community group via the API after the webhook marks their learning path complete.

Forum|Forum|6 days ago

revoteVIP ⭐️⭐️⭐️⭐️⭐️

The ability for the user to download personal data themselves (RoA)Open

What: I wish there are option in the user settings where users can download their personal data by themselves, whenever they wants.User should be able to downloadPersonal information Community content (Content user have posted to the community; topics, replies, uploaded pictures etc)In machine-readable form. Why: Today, if user wants to use his/hers legal right (RoA, Right of Access) to see what data is stored in the community user have to request it from the company or community admin. Who uses API to collect and download the data. Then data can be sent to the user.This current process takes time. Also it takes too much resources from as (as a admin) Also it is difficult for the member, user have to wait several days / weeks (max 30 days) to see the data Also this current process isn´t transparent, when member can´t do something by him/her self There are platforms where this is possible. I wish Insided offer this option also.

Forum|Forum|6 days ago

madeleine.dangContributor ⭐️

Admin Notifications for New User RegistrationOpen

It would be great if there was an option via Control to allow admins to receive email notifications for new user registrations, rather than routinely checking to see if anyone has registered or using a webhook for notifications.

Forum|Forum|6 days ago

logicalhareContributor ⭐️⭐️⭐️⭐️

Allow the leaderboard sidebar widget to exclude certain rolesOpen

Can the Most Helpful Members widget exclude certain roles?

Forum|Forum|6 days ago

AllartContributor ⭐️⭐️⭐️

User report @mentionsOpen

We would like to have a user export with the @mention data, how many times a user has used the @mentions tag. see: https://community.insided.com/news-updates-16/atmentions-feature-72/index1.html#post562

Forum|Forum|6 days ago

jonchenContributor ⭐️

Notifications for Followed User ActivityNew Idea

The community already lets users follow other members, but right now that feature seems limited. Based what I could find, following someone only bookmarks their profile so you can manually check their activity, and it controls whether that person can send you a private message. It does not trigger any notification when they create a new post, nor does it surface their content in any kind of feed.We'd like to see the follow feature expanded so that when a followed user publishes a new topic or post, the follower receives a notification through email and/or the in-app notification center. This would be especially valuable in communities where certain contributors, like superusers, product managers, or company employees, consistently share high-quality content such as feature releases, deprecation notices, or expert advice. Right now, the only way to keep up with a specific person's output is to visit their profile and scroll through their activity, which most users won't do regularly. Tying notifications to the existing follow functionality would give the feature a purpose that matches what users already expect it to do.

Forum|Forum|9 days ago

jonchenContributor ⭐️

Add Role-Based Filtering to Forum Sub-Category ViewsNew Idea

Forum sub-category views currently only offer three filter options: recently active, most replies, and most views. There's no way to filter posts by who posted them. We'd like the ability to filter by custom roles, since many communities assign specific roles to different contributor types. In our case, we have superuser roles like Community Advisor and Champion, as well as employee roles like Community Manager, Employee, and Product Manager.This would let community members quickly surface content from their most knowledgeable contributors. For example, users could browse all product releases and deprecation notices from the company, or find advice from recognized superusers, without scrolling through every thread.

Forum|Forum|9 days ago

'Last updated' timestampReleased

When posting topics in a KB and surfacing them in the Featured Topics widget (as part of the new KB landing page), the presentation seems odd to me.Here’s an example:As you can see in this example, the content displays the title of the article (or of the question/conversation), some of the initial text, the user icon, the date the content was published, the number of views, and the number of comments.In my view, KB content works best when it communicates when it was last updated, not when it was published. And it makes little sense to display the number of comments when the article is not open to comments. So here’s some specific changes I’d like to suggest unique to content published in the knowledgebaseWhere the content says 2 months ago this is the publish date, replace this with the date last updated. So if I made a change to this article today (which I did) it should display the date last updated. For example, it could read as “Updated today” (if today) or “Updated X days ago” if past that dateI’ve also suggested that we remove the comments bubble and count if the article is closed to comments I have added this as a separate idea here so vote on that too!

Forum|Forum|9 days ago

j_ditzelContributor ⭐️⭐️

Include PDFs as content in the In App HubNew Idea

It would be great to include PDFs as content in the In App Hub. We have many job aids and other content we would like to surface to customers via the In App Hub but each one has to be rewritten as HTML. There is currently no good way to convert a PDF to HTML that retains styling and marketing guidelines consistently. Instead, each document must be rebuilt from scratch as HTML with CSS.

Forum|Forum|9 days ago

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