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    6158 Ideas

    aarias19Contributor ⭐️

    System email for topic createdNew Idea

    It would be extremely helpful to have a system email as part of the Customer Community platform that triggers to the person who created the new topic acknowledging that the topic post was made. For our particular use case, we want to use this email to give further instructions specific to what to expect in regards to their idea submission. If the email could be specific to the type of topic that was posted that would be AMAZING, but if nothing else, a system email for “any” topic posted would suffice. 

    0
    Forum|Forum|5 days ago
    Yasas_AK
    Yasas_AKHelper ⭐️

    Need User Points and Positive content helpfulness votes for the exported CSVs !Development

    Why is User Points (Points earned) and Positive content helpfulness votes not included as Data when exporting to a CSV under any of the export type? It should ideally have been available with User / Topics but it isn’t.How can we have User Points (Points earned) to a CSV or export? How can we have Positive Content Helpfulness votes to a CSV or export?Other fields are available except Points earnedThank you !

    18
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Last Comment filter for User Overview and SegmentsParked

    Last comment is a data field on User profiles when in Control Admin/ModerationRelevant dates on a User Profile in Control It would be good to be able to filter by this in User Overview (and to be saved and used for Segments). Use CasesSegmentation: Create a view for users who have (or have not) commented in the past X days, add additional filters for persona-based views Engagement: Use the above segments for targeted (re-)engagement tactics. That might include: Inviting those who had recently commented to participate in a feedback session Reaching out to those who haven’t commented in awhile, but had previously Email Campaigns: Engagement or re-engagement use cases could be facilitated with email campaigns, leveraging the segments for the distribution list. 

    2
    Forum|Forum|5 days ago
    Christa Brown
    Christa BrownContributor ⭐️⭐️⭐️

    Add "Likes" as an automatic badge criteriaParked

    We would like the ability to automatically award badges based on the number of likes received or given. Currently the only automatic criteria available are; topics, replies, and answers.

    8
    Forum|Forum|5 days ago
    triskaideka
    triskaidekaContributor ⭐️⭐️⭐️

    Community member referralsParked

    It would be great if we could track (and therefore reward, e.g. via gamification) referrals made by existing members to bring in new members.

    4
    Forum|Forum|5 days ago
    ZapierSteph
    ZapierStephContributor ⭐️⭐️⭐️

    Disable signature for entire site or by user rolesParked

    We wish to disable all signatures for our entire community to limit the opportunities of spam or misuse.  Ideally, we wish for this control to be by custom user roles (or even better, user groups!) so that we only provision allowance of signatures to trusted roles/groups. Or at least, a global control to allow or disallow this feature for the entire community.

    8
    Forum|Forum|5 days ago

    Allow events to be created in advance and scheduledParked

    I’d love to have a way to schedule events. This would not only allow me to create new events ahead of time but also to ensure they go live on certain dates for registration. With literally numerous events happening each week, it’s not practical to have to set these up on the day registration opens.

    6
    Forum|Forum|5 days ago
    Fiona.auContributor ⭐️

    Add section for files/attachments in groupsParked

    One of the ways we leverage Groups is to create private groups with our CSMs and customers from different sites to collaborate and discuss product knowledge in a closed space. We’d love to see a files/attachments section on the side under the group members list to store customer-specific documentation and useful content in one place for them to easily access. 

    5
    Forum|Forum|5 days ago
    jillian.bejtlich
    jillian.bejtlichHelper ⭐️

    "Watch List" for Suspicious Members + With Post ApprovalParked

    I don’t know about the rest of you, the last few external communities I’ve led have this super weird spam behavior where a user comes in and says something that isn’t ‘wrong’ exactly, but it’s off. You can just tell it’s off. Spam control will never have any impact on it because it’s not spam, but it is spam. Here’s an example: We gave Teresa help specific to her situation. An hour later, this guy shows up and says the exact same thing but in different words. So I looked and sure enough: he’s on a trial account, doesn’t have a single active event and has never used our product, and so there was nothing to be sorted out. He’s a fake customer.Of course this was just his test to see how our community worked and what controls we had in place. Up next, he’ll post something just as off but this time with a hyperlink to something that has nothing to do with us. If we let that second post happen, he’ll go on a spam spree.So I’ve got to go be the mean moderator who profiles people and decides who looks suspicious and who doesn’t. Buddy up there looks sus to me, so solid chance I’m going to delete his content and ban him - even though he hasn’t violated any specific guidelines yet (yes, yes - I’m going to go add a line about if we suspect you’re a spammer, you’re out).This happens a few times a week right now (which is also wild because signing up for community requires signing up for a free trial of the product; it’s not just a few clicks!). One of these days I will be overly suspicious of someone who is legit and it will be a problem on my end. I rather not have that happen, but it’s also my job to keep community safe!The Solution: Let us set a ‘watch list’ of sorts where we can add users to keep an eye on AND approve all of their posts before they hit the community. 97% of our users aren’t problems, but we’ve definitely got spammers circling and this type of functionality would be wildly helpful.PS: Verint does this already. It’s a lovely feature. Please add it.Thanks!

    7
    Forum|Forum|5 days ago
    Stacia_TMBCContributor ⭐️

    Attaching Files to EventsParked

    When creating an Event, I’d like to be able to attach a file as a companion guide for the event, or to preview information to attendees. I wrongly assumed that I could do this via pasting a download link for the file in the ‘featured topics’ field, but it looks like that field only accepts URLs that are hosted from within the community itself (other topics, articles, etc.). I ended up hyperlinking text within the description with the download link URL, but this isn’t the clearest UX. I’d love to have both of these as options: Attach a file directly Link to an external URL as a file download link (in the featured topics area or a separate field)

    5
    Forum|Forum|5 days ago
    benjibegley
    benjibegleyContributor ⭐️

    Automatic Badges to Automatically Recalculate and AwardParked

    We just went through an extensive badge overhaul, in which we re-made all of our automatic badges. Problem is, they don’t automatically assign to those who’ve earned them at once, but are only awarded once a user is active on the Community again after the new badges have been created. This means that at the moment, most of those who’ve earned the badges don’t actually have them, as they’ll need to perform an action in Community to earn it (even though they’ve already earned it).Not assigning the badges at large for all who’ve earned them seems like an odd limitation to overhauling a community’s badge system. 

    3
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Additional Webhooks for User events (including Profile Updates, Ranks and Badges, Category Subscriptions)Parked

    'Currently, the API offers public webhooks for only two user events: User eventsIdentityAccess.UserRegistered IdentityAccess.UserLoggedIn When I checked with Support, they indicated there are others available, but they are not yet configured to be be publicly accessible: We do have some user events available in our API, but there''s no way for the public to get them right now because they''re all internal - would require engineering to expose these events as new webhooks.  Desired User Events Profile fields updated It would support Salesforce and CRM integrations and automating for keeping contact information up-to-date ex. User updates their job title on community, automation to update their contact record in the CRM This could be an important and valuable tool for companies/community managers to monitor when a customer changes companies, as that could inform the access they should have to certain areas or other relationship elements it would allow community managers to custom build a solution for this idea:  Avatar updated  A specific sub-item of above, it could be used to create safe guards for monitoring the appropriateness of photos uploaded. There’s no current image content guardrails you can automate and there’s no way to flag a user profile.  Category Subscriptions/Follows (added or removed) Would allow integration with marketing systems for email distribution lists Use case: personalized and segmented community newsletters with “top posts for your forums” with smart content newsletter sections showing only the categories they subscribe to Would allows the same time of solution with custom user roles for the email campaigns tool (currently in beta) and improved user segmentation in the User Overview There’s not currently a way to filter or create segments for users subscribed X forum, but this would allow it to be created Rank obtained/changed Would allow community managers to create alerts to solve questions like this:  Use case: visibility into who ranks up and when Badge awarded/earned would allow community managers and teams increased alerts and visibility into when this happens (versus monitoring the badges feed on the community, which cuts off after a certain amount of badges) This could be key for promoting internal visibility and celebrating wins. It could also be configured for making some custom reporting to show badges earned over time (webhook trigger > automated add row to spreadsheet)  Would allow community managers to create their own version of this, if so desired:    And this one was previously requested:    '

    4
    Forum|Forum|5 days ago
    ChristineTTContributor ⭐️⭐️⭐️

    Events - Enable conversations and discussion for eventsParked

    Would love to be able to enable conversations and discussions for events. I am hoping to have the comments section for all our events - so that people can begin discussing the event, share questions and engage before. 

    10
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Group Permissions like those for Community Module and Knowledge BaseParked

    In the evolution of the Groups module, I’d love to see the permission settings match what’s available for other platform modules. Specifically being able to toggle access based on user roles. Private versus Public is a workable MVP, but permissions open up a more robust future. 

    10
    Forum|Forum|5 days ago
    erin.brisson
    erin.brissonContributor ⭐️⭐️⭐️⭐️⭐️

    Preview Event before publishingParked

    I’d love the ability to preview an event to ensure everything is set up correctly before hitting publish.

    6
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Show Group Memberships on User ProfileParked

    Similar to what exists for Topics, Replies, Solves, Followers, and Following… I’d love to see a list of the Groups someone is in. Our community use case is Group-focused, so it fits with making sure users are in the groups they should be, as well as promoting group joins as other users look at their profiles. 

    15
    Forum|Forum|5 days ago
    cbeac2432
    cbeac2432Contributor ⭐️⭐️⭐️

    Add Leaderboard Month by Month ViewParked

    The leaderboard currently shows an all time or weekly view of points for each community but you can’t search by month. This date range would be helpful for community members to track their points as Insided focuses its roadmap on points. 

    7
    Forum|Forum|5 days ago
    Casstastr0phee
    Casstastr0pheeContributor ⭐️⭐️⭐️⭐️⭐️

    Banned User Experience: Notifications, PMs, and RepliesParked

    Hi inSided community! 👋I’m interested in exploring more Banned User capabilities in inSided. Here’s the run down Today, inSided provides settings for “Ban User” and “Erase User” – when you Ban a user, they will not be able to log into your community, BUT they will still receive email notifications about any PMs they get, and they will see when people interact with one of their old posts.Here’s a (totally fake and extreme) example: Craig has been a consistent contributor of our community for several months, even PMing other members to share his great advice. Suddenly, Craig has some life changing events and now is really rude, easily angered, and borderline racist. His comments progressively gets meaner, and he’s not nice to other members of the community. After several warnings and suspension notices for violating community terms, we ultimately make the call to Ban Craig. While banned from the community, Craig still receives notifications about topic replies and PMs, but can’t do anything, because he’s banned. As a solution, we manually edit his account email to a fake one. But now someone that he was having a great PM conversation with has messaged Craig a bunch, and its just radio silence. This member doesn’t know that Craig has been banned for racist comments, so it just feels like they’re being ignored. Additionally, Craig’s topic replies and profile still shows up in posts, so someone might “@craig”  to respond, but they’ll never get an answer because Craig is still banned. If we Erase the user altogether, it will show up as anonymous, but it’s not a really great user experience and what if Craig decides he suddenly doesn’t want to be a racist jerk anymore? I know this is a VERY EXTREME and rather unlikely scenario, but just want to put that out there that at least parts of this experience could be made easier.  

    8
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Allow for Likes and Replies for Badge UpdatesParked

    ...have you seen Linkedin? 🙃Admittedly, this isn’t high priority, but I think it should be considered for future improvements to the real-time experience any move towards social-like feeds and notifications. Congratulating each other is a nice human-to-human connection that could help build the sense of belonging and camaraderie in our communities. Use case that inspired this: Awarding badges for our hackathon winners, finalists, and participants. It’s the type of thing that on Linkedin (if shared as a badge or cert) would get a ton of engagement from the user’s network. 

    2
    Forum|Forum|5 days ago
    Daniele Cmty
    Daniele CmtyHelper ⭐️⭐️

    Save Views in User Overview (e.g. Columns & order)Parked

    Hi there,The user overview in its default state doesn’t show me all the columns I need.(I need to see various profile fields at a glance, e.g. the user’s company name, and several other data points, several times a day)It’s nice that I can select the columns to display, BUTthere is no way to save the selection of columns, so I have to do it every single time. it’s possible to save filters with the Segments feature, but the Columns don’t stay, it always reverts back to the default ones (username, email, role, custom role, registration time, last activity, topics, comments) Being able to save the view (columns) would save me a few minutes and several steps every day :)

    6
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Pre-configured Profile Fields with Clickable Links to Social PlatformsParked

    Related to this idea: But as @Blastoise186 comments about security risks indicates, there may be reasons not to open it up that much. Instead, I propose some pre-configured profile fields that enable clickable link to whitelisted social platforms (Linkedin, Twitter, Reddit, etc) I have seen this on a lot of event and and community platforms, where the www.linkedin.com/ is hardcoded and the user just provides their personal handle or URL to fill out the rest of the details, and then enabling a clickable link embed on the profile.  

    6
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Gamification for Completing Profile FieldsParked

    Our registration form is limited: 10 fields and all are tied to important reporting we need on our users. But, increasingly, it’s a best practice to keep registration forms short and collect some of this information across multiple touch points. For example, the InSpired community’s signup for is half the length of ours. Ideally, we’d have tools to gamify and incentivize profile onboarding whether points, badges, ranks, etc. Best case scenario: a way to route them to these fields on one of their first few logins. 

    9
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Award points for marking answersParked

    This would incentivize the behavior we want to promote: marking answers. Problem/limitation: The system email notification is helpful, but what happens if they don’t act on that prompt?  Moderators and CMs can do clean up, but it requires making assumptions for the question-asker and/or vetting the answer independently. Solution: If we want to promote a behavior, then match it to the incentives. With points as the foundation for gamification, such a feature would provide the reward. And Communities that tie these digital points into real-life benefits and rewards then have a stronger incentive to drive the behavior.  

    10
    Forum|Forum|5 days ago
    Kgastaldo
    KgastaldoHelper ⭐️⭐️⭐️

    Create Content Categories in GroupsParked

    I’d like to be able to categorize the content in groups.Our use case is using the community for pre-release beta testing. We have a new release coming out, and we need an area where people can ask questions about the product before it’s available to the general public. Product managers would keep an eye out for questions in only their area (ie financials, reporting, etc) and they’d like to subscribe to those areas. Ideally all this content would live in a private area - a group.I’m currently creating a private forum for the release, but I get the complaint that people get confused about where they are in the community (public vs private forum) - since the categories are similar. Plus when the release comes out, we’ll need to archive all the content. Having it all in a private area would be better for us.

    8
    Forum|Forum|5 days ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Look up the member I want to DM and send a Private MessageParked

    I think this would be possible after we make the User Directory comes to life But it’s expected to have the ability to send messages from the message tab here in our profile, instead of only from a intended user’s profile.Like today if I wanted to message Julian, I have to first find a post from him or go to the leaderboard to find him, and then message him, unless I already have had a thread opened with him in the past.

    6
    Forum|Forum|5 days ago

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