Product Ideas

5795 Ideas

Gainsight CS -> CC integrationDevelopment

Currently there is a connector for CC and Gainsight CS within CS but it is only 1 direction (CC → CS) We need a way of updating Community using CS, either via External Actions (and therefore we need to be able to authorize API connection via a Connector Job) or just by having OOB integration that adds Community related actions to rules engine. Our current use cases; Assign Credly badges to user Assign roles/permisions to user Both these products are owned by Gainsight so there should be an easy way to send data bi-directionally between them….

Forum|Forum|9 days ago

Tomas TrijonisContributor ⭐️⭐️⭐️⭐️⭐️

Add "Show data from all children" option to C360 Summary reportsNew Idea

There is a very useful checkbox “Show data from all children” on all reports in C360, that are added to a “Report” type C360 page. It allows to see data accumulative with all child accounts, which in our business is often a must.However, the very same report added to the Summary page will not have this option.Summary page is uniquely useful in its features, so we (as many others) have it as the first page of any customer’s C360 view. However the lack of this checkbox in any reports massively limits this tabs usefulness and clarity.Please add this option for all reports in Summary page as well, for both consistency and improved usefulness, so that users wouldn’t need to navigate away and search for the same report in other C360 tabs. Images for reference:

Forum|Forum|9 days ago

CatyguerrantContributor ⭐️

Spaces Invite TemplatesNew Idea

It would be very beneficial for Spaces invite templates to be universally created to promote consistency and branding across all users.

Forum|Forum|9 days ago

Cdavis1212Gainsight Employee ⭐️

Spaces - Section for pushing communications to all customer spacesNew Idea

As an admin, I would like to have a widget/section where I can post news/updates/product releases/etc to all customer spaces.

Forum|Forum|9 days ago

Al MContributor ⭐️⭐️

Ability to mass update spaces intro textNew Idea

Hi team,It would be great if CXMs could update their Spaces intro text in bulk. We’re looking to embed an intro video personalized for each CXM, but currently, it seems this has to be done manually for every account. Since some CXMs manage 50+ accounts, this becomes quite a heavy manual lift just to make a small change on the Spaces page.Adding the video really helps create a personal touch, but the current manual process makes it difficult to scale.Additionally, it would be fantastic if the intro text supported tokenization—similar to what’s available in the Rules Engine or CTA comments (e.g., @company name or @CSM name).Are these enhancements planned for an upcoming release?Thanks a million,Alan

Forum|Forum|9 days ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Ability to move comments on Product UpdatesReleased

It’d be nice to be able to move and spin off replies from Product Updates in the same way we can move replies from other threads into their own posts or other posts.

Forum|Forum|10 days ago

johje69Contributor ⭐️

Staircase AI - Ask & SearchNew Idea

Is there a way to add a place in the Ask & Search section of Staircases save and house presubmitted questions?

Forum|Forum|10 days ago

johje69Contributor ⭐️

Staircase AINew Idea

There are certain features not used in Staircase AI for our business. One of the examples is Chats. I see this in our Sort & Column Topics. Also, when the weekly automated email goes out to the teams this shows up. Would it be possible to disable certain topics etc that are not being used so avoid confusion or show 0 usage?

Forum|Forum|10 days ago

phaneendhar_lingamContributor ⭐️⭐️⭐️

History Tracking for MDA ObjectsDevelopment

History tracking data is important for trend analysis/ forecasting. But, there could be some objects where we are required to maintain just the snapshot data. For example in standard objects like Company/ User or any custom objects – In Company, when did the CSM change or what was the previous ARR? As of today, we do not have the luxury of keeping historic changes in Gainsight but with the help of rules/ objects we can still accomplish this. For demonstration – I’ve created the object ‘Kite Info’, which is loaded around 7am daily. Schema as follows, {*Kite Id(String); Kite Name(String); Kite Date (Date); Kite Value (Number); Kite Location (String) } *Kite Id is the identifier field. I’ve created a backup object that has only those fields which require history tracking(along with the Identifier) – ‘Kite Info Bkp’. This object is loaded 10am daily. But, for the first time – data from ‘Kite Info’ is loaded once ‘Kite Info Bkp’ is created. {*Kite Id(String); Kite Date (Date) ; Kite Value (Number); Kite Location (String) } *Kite Name is consistent hence not required for tracking. Rule Name -> ‘Load Kite Info Backup’, scheduled to run at 10am Load all the values from ‘Kite Info’ to ‘Kite Info Bkp’ with Upsert operation and Identifier ‘Kite Id’ History Tracking object – ‘Kite Info History’ Column Name DataType Kite Id String Kite Date New Date Kite Date Old Date Kite Value New Number Kite Value Old Number Kite Location New String Kite Location Old String Kite Date Changed Boolean Kite Value Changed Boolean Kite Location Changed Boolean Changed Date Date History Tracking Rule Setup, Rule Name à ‘Kite History Tracking’ ; Scheduled to run at 9am daily. “Timing of this rule is of highest importance – this should be scheduled to run after the source ‘Kite Info’ is reloaded but before the backup object ‘Kite Info Backup’ is refreshed. In the Merge task, I’m doing inner join on Kite Id. Fields in the Transformation task ‘Change Capture’ are as follows, Those with prefix ‘new’ are from ‘Kite Info’ Those with prefix ‘old’ are from ‘Kite Info Bkp’ Field List – Kite Id, Kite Date Old, Kite Date New, Kite Date Changed and similarly for Kite Value and Kite Location Case statement, When ‘Kite Value New’ not equals ‘Kite Value Old’ then ‘Kite Value Changed’ is True Similarly for Kite Date and Kite Location. I’m introducing another case field as, When ‘Kite Value New’ not equals ‘Kite Value Old’ (OR) ‘Kite Date New’ not equals ‘Kite Date Old’ (OR) ‘Kite Location New’ not equals ‘Kite Location Old’ Then ‘Changes Made’ is True Only if the above value true, a record will be considered for inserting into History tracking object. Loading into History Tracking object is of INSERT type action, as we have to capture all the changes being done.

Forum|Forum|10 days ago

johje69Contributor ⭐️

Staircase AI - ReportsNew Idea

The filter options in certain areas of Staircase do not follow the user after clicking through and then the report shows the information for whole company again not the one that was filtered to (ex. Filter to X company then click on a heat map in the Topics report and all companies are showing) Can we get it to lock your filter selection?

Forum|Forum|10 days ago

johje69Contributor ⭐️

Staircase AI - Executive DashboardNew Idea

On the Executive Dashboard in Staircase AI can the data showing for Engaged Accounts, & Engaged Owners be shown as a percentage of the total account base?

Forum|Forum|10 days ago

CurtisValentineHelper ⭐️

Auto-Add New Dropdown ValuesNew Idea

We have a lot of Dropdown lists being populated by Rules and data from an integrated system. We would like the ability to allow the Rules to create new Dropdown List values rather than fail if one is not mapped. Example: Countries & StatesOur Country & State lists includes characters that aren’t allowed in Gainsight, including apostrophes. We constantly sell to new Countries and States. This means we need to add dropdown values almost daily. We have never been able to find a full list we can upload through excel. Somehow, values are always missing. We would like the ability to let the Rule create the new Dropdown List values for us as they appear.

Forum|Forum|10 days ago

amandaselck_ghContributor ⭐️

Roll child timeline activities into parent's Cheat SheetNew Idea

We love the existing functionality that allows timeline activities from child accounts to roll up into the parent account's timeline — this has been a great step toward giving our teams a complete picture of account health across hierarchies. We'd love to see this same rollup behavior extended to the AI Cheat Sheet.The ask: When viewing a parent account, the AI Cheat Sheet should synthesize and surface highlights from all child accounts within the hierarchy, not just the parent account itself.Why this matters: For teams managing complex, multi-subsidiary accounts, this would:Reduce context-switching — ICs and Leaders get a full account narrative from a single view Improve executive briefings — quickly understand health and activity across an entire account family without manual aggregation Support proactive risk identification — spot trends across child accounts before they escalateToday, our team is manually piecing together insights across child accounts before every customer meeting. A rolled-up AI Cheat Sheet would make the feature significantly more actionable for enterprise CSM teams.

Forum|Forum|10 days ago

jvdcExpert ⭐️

Allow layout customization in Sections & CategoriesDevelopment

Like it is possible to customize the layout of the main landing page and custom pages it would be great to be able to customize the user experience in each community section and category.

Forum|Forum|10 days ago

darkknightExpert ⭐️

Failure notifications on Real Time rulesDiscovery

Didn’t see this posted anywhere, but there seems to be no way to get notified if a Real Time Rule fails for any reason. It makes me extremely wary of using Real Time Rules if I have no way to get notified when something goes wrong. In fact, no feature that relies on automation should GA unless there is a way to be notified when it fails for any reason.

Forum|Forum|10 days ago

Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

Add the ability to clean-up moderation tags / autodelete unused tagsDiscovery

We use moderation tags to identify topics for various feedback loops. The tags are added to topics by our moderation team as they handle the topics. However, due to the lack of auto-complete (and zero traction for the idea for that), we have numerous misspelled versions of each tag. There is no way for us to do a clean-up of these misspelled versions and remove them. Even after changing the misspelled tag to the correct one, the misspelled version remains present in the filter list. And as such I keep having to check if it has been actually been given to a topic or is still just an empty remnant. You can have customer service clean out the unused tags, but it would be much easier if we can eitherclean-up tags ourselves make it so that unused tags get autodeleted

Forum|Forum|10 days ago

ClaireContributor ⭐️⭐️⭐️

Autocomplete moderator tagsDevelopment

We have a clearly-defined series of moderator tags that we use for various purposes. Although we don't have a huge list, it can be difficult to remember the exact format of the tag. For example, is it life-sciences, life-sci, life_sci etc. It would be really helpful if the platform would autocomplete or offer suggestions for these tags when you're typing them in, based on the tags which have been applied before. I think this could be useful for public tags as well so people all use the same one instead of getting several variations of the same thing.

Forum|Forum|10 days ago

AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

Advanced Weighted Gamification Scoring (Quality over Quantity)New Idea

Context & Use Case: Right now, our point system is entirely based on generic actions rather than the actual value of a contribution. For example, our current rules award 1 point for giving a like and 15 points for creating a topic. This means a user can spend 15 seconds clicking "like" on random posts and earn the exact same number of points as a user who spends two hours documenting a highly complex, net-new use case for the community. This inadvertently rewards volume and "point farming" over genuine knowledge sharing.Proposed Solution: Introduce Advanced Weighted Scoring that allows admins to adjust the relative weight of actions to prioritize quality. Specifically, we need the ability to: Devalue or Cap Basic Actions: Give admins the option to cap clicking like a small daily limit so they can't be used to climb the leaderboard. Highly Reward Complex Contributions: Allow us to create custom, high-value point allocations (e.g., 100 or 200 points) for actions that drive the community forward, such as publishing a verified knowledge base article or sharing a detailed, multi-step use case. Value/Impact: By creating a wider gap between low-effort clicks and high-effort content creation, we can naturally encourage our users to share deeper, more meaningful insights. This ensures our leaderboard accurately reflects our true community experts, rather than just our most active clickers.If you think our gamification should reward deep expertise over quick clicks, please upvote this idea and share how you'd like to see points weighted!@olimarrio @Mithila Jayalath @Snjezana Slabek @Maritsa

Forum|Forum|10 days ago

AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

Tracking and Badging for AI-Specific ContributionsNew Idea

Context & Use Case: AI is rapidly changing how we use our tools, and our community members are already developing incredible, cutting-edge AI workflows, prompts, and use cases. We need a way to specifically encourage, track, and celebrate this new frontier of knowledge sharing.Proposed Solution: Create dedicated AI Badging and Tracking within the gamification engine. Allow admins to set up automation that tracks when users contribute content to AI-specific categories Automatically award specialized badges to users who frequently contribute high-value AI content across community and academy (Skilljar by Gainsight). Value/Impact: This will incentivize the community to actively share their AI experiments and successes. By gamifying AI contributions, we can rapidly build a centralized repository of AI best practices and highlight the members who are leading the charge.Are you exploring AI use cases? Upvote this idea so we can start recognizing the AI trailblazers in our community!@olimarrio @Mithila Jayalath @Maritsa @Snjezana Slabek

Forum|Forum|10 days ago

johje69Contributor ⭐️

Staircase AI - Churn Analysis reportNew Idea

Request is when downloading and using the Churn Analysis report in Staircase the Issues and Account column details are hard to do anything with. How can this information be displayed differently in the download to be able to make use of the data. The content is all loaded into one cell not making it easy to seperate to analysis. Especially with the accounts there is no way to easily separate the information to make use of it.

Forum|Forum|11 days ago

DitteHelper ⭐️⭐️

Allow user to edit the title of their topicNew Idea

Hi all, I'd like all users to be able to edit the title of their topics. This is currently not possible, so a moderator will have to edit it on behalf of the user. Best, Ditte

Forum|Forum|11 days ago

dkobeContributor ⭐️

Learning Path Feature ParityNew Idea

Currently, there is a significant functional gap between Courses and Learning Paths within Skilljar. While Courses offer robust administrative controls, automation, and granular reporting, Learning Paths often act as simple containers.To provide a seamless experience for both admins and learners, we request feature parity for Learning Paths. This will allow for more sophisticated curriculum design and reduce the manual overhead currently required to manage multi-course programs. Advanced Enrollment Management Admins need the same level of control over Path entry as they have for individual Courses. Specifically we need the capability for admins to edit the "Enrolled On" date for a learner’s path record. Path-to-Path Prerequisites Mirror the flexible gating logic available at the course level to create structured learning journeys. Sequential Locking: Requirements to complete Path A before unlocking Path B. Flexible Gating: Support for "AND/OR" logic when setting prerequisites across multiple paths. Completion Controls & Scoring Learning Paths should carry their own "transcript-level" weight rather than just reflecting the sum of their parts. Status Management: Clear Pass/Fail logic for the entire path. Aggregate Scoring: A path-level grade based on weighted averages of the underlying courses. Completion Actions & Automations Automate the "What’s Next" after a learner finishes a complex curriculum. Chained Enrollments: Automatically enroll a user in a new path or course upon completion of the current path. Deactivation Timers: Automatically revoke access to path content after a set period post-completion. Approval Workflows: A "Request Access" flow for paths that requires admin or manager sign-off before the learner is enrolled.

Forum|Forum|11 days ago

varunkumar nandyalaContributor ⭐️

Incorrect Percentage Display for CSM Assessment Overrides in ScorecardsNew Idea

Description:When a CSM manually overrides a score through the CSM Assessment in Scorecards, the override itself functions correctly and updates the score as expected. However, the percentage displayed in the scorecard is inaccurate.In scenarios where a score is overridden, the UI shows 0% instead of 100%, even though the override is successfully applied. This creates confusion for users because the percentage value does not reflect the actual override action.Current Behavior:The override works correctly and updates the score. The percentage displayed is incorrect (0% instead of 100%) when an override is applied. This occurs across multiple CSM override scenarios.Expected Behavior:When a CSM overrides a score using the CSM Assessment, the percentage displayed should correctly reflect the override (e.g., 100%) rather than showing 0%.Impact:The display is not intuitive for users. It can create confusion during scorecard reviews and reporting. Users may assume the override did not apply correctly because the percentage appears incorrect.Suggested Improvement:Update the Scorecard logic so that when a CSM override is applied, the percentage displayed reflects the override appropriately (e.g., 100%), ensuring the UI aligns with the actual scoring behavior.

Forum|Forum|11 days ago

AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

MVP "Verified for Industrial Context" StampNew Idea

Context & Use Case: As our community grows, navigating through threads to find solutions that apply to specific, complex business environments can be challenging. While standard "Accepted Solutions" are great, they don't always indicate if a solution works well at an enterprise or specific industrial scale.Proposed Solution: Implement a Human-in-the-Loop verification system that empowers our MVPs/Superusers. Give MVPs a dedicated button or "stamp" to mark specific threads or replies as "Verified for Industrial Context" (or allow admins to customize this badge text). This visual indicator would sit alongside or above the standard "solution" checkmark, serving as an endorsement from a trusted community expert. Value/Impact: This adds a crucial layer of trusted, human curation. It allows users looking for robust, tested solutions to quickly identify best practices endorsed by our most experienced members, while giving MVPs a meaningful way to moderate and elevate high-quality content.Do you rely on our MVPs to find scalable solutions? Please upvote if you'd find an "Expert Verified" stamp helpful!@olimarrio @Mithila Jayalath @Maritsa @Snjezana Slabek

Forum|Forum|11 days ago

Improve community content & categories widgetReleased

Allow for the home page community content and categories widget to be customized with additional tabs (not just three). For example, I’d love to be able to create a tab that shows activities from a particular set of categories or a group.

Forum|Forum|11 days ago

Idea Pipeline

Filter by idea status

Filter by product area