Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6158 Ideas

    Jasper
    JasperContributor ⭐️⭐️⭐️⭐️⭐️

    A checkmark when someone filled their profileParked

    Is it possible to have a checkmark (like ✔) behind the username when they have filled out their profile? That is quick and easy way to see if they filled it. If we were able to select some options in Control that count towards this, people will still have the freedom to provide the information they want, and we need.As an ISP we often need their address details, if the checkmark is there we (and our superusers won't have to ask for it) know the details are there we can do things quicker 🙂

    4
    Forum|Forum|5 days ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Improved badge overview pageParked

    The current badge overview page consists of an activity stream of the last ten badges that have been awarded. That’s it. In order to give users a better overview about the badges they can achieve (and to also incentivize them to be more active), we propose that the page gets some new (and improved) functionality:a block with a list of all current badges of the community option to show a list of all users who have received a particular badge option to show more than ten badges awarded

    6
    Forum|Forum|5 days ago
    Jasper
    JasperContributor ⭐️⭐️⭐️⭐️⭐️

    Hide number of repliesParked

    One of our superusers would like to hide his number of replies. He has a lot of them (almost 60k), and when (new) users don't like his good suggestions they sometimes reply to him that it's no wonder he has so many. He tries to help but replies like that is not motivating for him.If he could hide his total, that would be great. It could be via a setting on the profile I think, the same way earned badges can be hidden.

    7
    Forum|Forum|5 days ago
    SmartlyGreg
    SmartlyGregHelper ⭐️⭐️⭐️

    Import contacts via CSV with custom roleParked

    Much like it is possible to add moderators or community managers which once they create their profile with that email address take on the role that was given to them before they created the account. I’d like to be able to import contacts via a simple CSV and assign them a custom role during that upload so that they can be invited and have the correct role assigned at that point. 

    10
    Forum|Forum|5 days ago
    Kgastaldo
    KgastaldoHelper ⭐️⭐️⭐️

    Bulk Assign Roles / Auto-assign rolesParked

    Hi All - I’d love the ability to bulk assign custom roles. We give our employees a role of employee and will be giving our customers a custom role as well. Right now, I have to do this manually, per person. Takes about 4 clicks, with a search and open in new tab.  It’d be sweet if I could run a search in the User Overview, have multi select check boxes, and assign a role that way. Even being able to do page by page versus all of them would save me a TON of time.

    9
    Forum|Forum|5 days ago
    Libby BevinContributor ⭐️⭐️

    Easier invitation process - Contact UploadParked

    One of the most inconvenient parts of Insided is that every time I invite someone into the system, I have to create a spreadsheet, download it to a .csv, then upload it into Insided. Having an easier invite process — where you simply input the user’s name and email address — would be fantastic.

    3
    Forum|Forum|5 days ago

    Provide a way to indicate status/presence in the communityParked

    It would be helpful if there was an approach to enable profiles to have some sort of status/presence -- especially for community managers and moderators. For example, here I am getting ready to take a vacation, but there’s no great way in my community to let folks know this -- outside of making a new topic. I could imagine some status options, maybe a message that you can display, or even an auto-reply for when you’re away so threads aren’t left hanging.Would love to hear how others are handling this too.

    7
    Forum|Forum|5 days ago
    cstrange
    cstrangeContributor ⭐️⭐️⭐️

    Automatic removal of badgesParked

    Currently when someone earns an automatic badge, let’s say they’ve answered 5 topics, when they respond to more and get to 10, they still have the 5 badge and the 10 badge. We would like it so that if someone surpasses a numerical badge, the previously awarded badge is automatically removed. In it’s current state Profiles begin to look cluttered and manually removal would not be efficient. Adding a webhook when a user receives a badge would work as a workaround for a zap as well, but ideally this functionality would be native within the platform.

    5
    Forum|Forum|5 days ago
    joe.huber
    joe.huberHelper ⭐️

    Ability to create an "ICYMI" newsletter.Parked

    I’d love to be able to send out a newsletter that we build and send in inSided.Ideal state:Shows me widgets to add in like top posts, new badges, new members, and other highlights that I can automatically add or adjust. Includes manual things like articles we want to highlight or add in our own blog resources.Would be great to have them at the group level and the community as a whole.

    3
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Separate point settings for giving Likes and VotesParked

    Liking a topic/reply and voting for an idea will have a varying levels of impact for each community. Community Managers, like me, will want to incentivize/reward those activities differently. Additionally, points for likes can lead to users trying to game the system by liberally liking most posts/replies (I’m seeing some of that currently). However, there’s no way to reduce/remove the points for giving a Like without negatively impacting Votes for ideas. 

    6
    Forum|Forum|5 days ago
    Christa Brown
    Christa BrownContributor ⭐️⭐️⭐️

    Group activity excluded from user statistics and ranksParked

    In community forums there is a toggle to choose if the activity in that forum contributes towards user statistics and ranks. Requesting that this feature is also available for public/private groups. 

    5
    Forum|Forum|5 days ago
    EmilContributor ⭐️⭐️⭐️

    Ability to select a user profile and manually award or revoke pointsParked

    Hi Team, I had an idea earlier about user profiles and the leader board/points system. For example, our moderation team marked a user’s answer as best and this meant they were awarded points and now rank at the top of the leader board. However, our moderation team only marked their answer so that the answer would appear as ‘Solved’, not because the user’s answer was actually the best. So what i need to be able to do was, click on the user, their user profile then comes up, select control adn it takes me to the user’s overview of their profile. (The screen below)  However, you can see there is no way to see how many points this user has or any ability to add or remove points from their tally. The only functionality built is to manually award/remove their badges. We are about to launch a rewards scheme and this ability that i speak of would be very useful as we will be needing to award/remove points from people more frequently. I am sure other communities would find this a useful tool as well. Let me know your thoughts :).Thanks, Emil

    7
    Forum|Forum|5 days ago
    LizZaps
    LizZapsContributor ⭐️⭐️⭐️

    Use badges to trigger user roles/ranksParked

    I would like to have the ability to trigger a rank to be awarded when a certain badge ie earned. Use case: Superuser is awarded a badge which allows them to level up a rank & user role, allowing them access new content/access. I have seen this work well in other communities as a way to engage and encourage folks, espeically your top advocates!

    9
    Forum|Forum|5 days ago
    CommunityKaila
    CommunityKailaHelper ⭐️

    Automation RulesParked

    The Automation rules on Insided are fairly limited. I would like to be able to take a certain segment of my membership and put them into categories. A few examples of what automation rules on other platforms can do:Taking everyone with over 100 points and assigning them a badge automatically  Assigning members with specific email addresses to a group  Prepopulating Groups  Sending an email to my group automatically after they have reached day 30 on the community 

    5
    Forum|Forum|5 days ago
    Blastoise186
    Blastoise186Helper ⭐️⭐️⭐️

    Better auditing of which users, roles and permissions have access to ControlParked

    Hiya!This one’s inspired by a recently discovered (and thankfully fixed!) bug that I came across in the last month or so. I can’t reveal the exact details of that bug though for a few complicated reasons. This is technically a security related idea, but I judge the risk to be low enough to post the idea since it’s private anyway and the related bug has already been fixed. Thanks @tom.shaddock by the way! :)I also want to give some Co-Author credit to @timcavey as he was involved with this stuff.But one thing that would really help a lot, would be better auditing and insights into exactly who has access to Control, especially on the basis of:Individual Users Roles Permissions Ranks Anything else that can grant Control accessIn particular, having a way to quickly see this information at a glance with the ability to modify or revoke such permissions in one place would be great. A bit like how Google Workspace has a dedicated section under both Users and Admin Roles that can spit out a report of exactly who has administrator rights and therefore access to Google Admin.As a slight bonus, perhaps also make it so that if a particular user does not access Control for a certain amount of time (such as six months), flag it up to the Administrator and/or Community Manager with a recommendation to consider whether that user still needs Control access and provide a way to revoke it if they no longer need it (along with details on exactly how/why they currently have Control permissions). You could potentially also do it in a way that works with Roles/Ranks as well - so that an entire Role and/or Rank gets flagged up if no-one who has that Role/Rank doesn’t use Control at all for X time and doesn’t have a Primary Role that already grants access, so that Moderators don’t interfere with the alerts and to help prevent false positives/false negatives on the role/rank based alerting.This isn’t intended to automatically nuke permissions just because they’re not used - because there can be use cases where you go long periods without touching anything. But it is intended to at least let someone know about it so that a manual review can take place if needed.

    4
    Forum|Forum|5 days ago

    Remove banned users from "Who's online" widgetParked

    I recently banned a user and found it odd that they still continue to appear in the statistics widget after being banner. Would like to suggest that they are removed from there once banned. 

    3
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Award points for content helpfulness votesParked

    Similar to my idea for marking answers: This would incentivize the behavior we want to promote: voting on content helpfulness polls. This information helps community managers recognize the best and worst content. There are many use cases for this information, including featuring top content and correcting incorrect/unhelpful answers. Solution: If we want to promote a behavior, then match it to the incentives. With points as the foundation for gamification, such a feature would provide the reward. And Communities that tie these digital points into real-life benefits and rewards then have a stronger incentive to drive the behavior. 

    5
    Forum|Forum|5 days ago
    Sylwia Ganiec
    Sylwia GaniecContributor ⭐️⭐️⭐️

    Follow community members in bulkParked

    I would like to be able to follow all community members automatically based on criteria, f.e.only specific customer accounts.That way I am aware about their activities f.e. about every post created by those members, so I can react, provide support in a timely manner etc.    

    1
    Forum|Forum|5 days ago
    GabrielDocuSign
    GabrielDocuSignContributor ⭐️⭐️⭐️

    Enhanced Notification SettingsParked

    Users should be able to adjust (at least turn on/off) notifications for each of the site componentsDiscussion Ideas Events Individual Group Pages (ability to adjust for content type [articles, questions, conversations]) Product Updates

    3
    Forum|Forum|5 days ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Separate bookmark/favorite feature without email notificationsParked

    Some of our users have requested a bookmark or favorite feature: I will like to be able to create a personalized favorite list of any post found in the Community in order to easily refer back to the posts. I know this already exists with the Subscribe (previously called Favorite) feature and have suggested it to our users. It provides that personalized list under their profile in Subscriptions. However, that feature is tied in to system email notifications, so users would then get emails about new replies on the the topic. While this can be disabled in the user settings, there’s not an option for this use case: wants emails for some topics, but not all of their favorites. My recommendation would be to decouple the two: Favorite or Bookmark Subscribe (to email notifications)The subscribe could be left the same with current settings. The favorite/bookmark would just create a personalized list like with Subscriptions. 

    6
    Forum|Forum|5 days ago
    logicalhare
    logicalhareContributor ⭐️⭐️⭐️⭐️

    Ability to host images for emailParked

    It would be nice to be able to upload and host images for email content. Right now, we have to edit the HTML and provide a link to an image that’s already hosted on the web. So we either have to use our marketing or engineering resources to host, or create an admin only category to upload images to, which seems hacky. It would be easier and more direct when creating emails to just allow at least one image per email template to be stored alongside it.

    4
    Forum|Forum|5 days ago
    JKelley
    JKelleyHelper ⭐️

    Follow member: receive notifications of activityParked

    Use case: our Customer Success Managers and TAMs need to be able to follow their customer members and be notified when they have activity in the community.  I saw @DannyPancratz’s thread clarifying the existing functionality of “follow member” and understand that at present it’s only a bookmark.  It would be great to link that feature to something actionable / automated.cc @dandre @mstruening 

    6
    Forum|Forum|5 days ago
    Blastoise186
    Blastoise186Helper ⭐️⭐️⭐️

    Enable support for Authenticated RSS FeedsParked

    Hiya!This Idea has been created based on an existing thread, with consent from those involved. Please see the original thread as well for further details.RSS (aka Really Simple Syndication) used to be a pretty popular way of getting news feeds in your browser without having to manually keep watch over a bunch of websites or get flooded with emails. It isn’t quite as popular these days, but it does still have uses and is enjoyed by those who do use it. inSided currently has support for generating RSS Feeds from two of the main activity feeds (new topics and new topics/replies).However, at this time it’s not possible to use any kind of Authenticated RSS Feed to get a feed for any private areas that require the user to be logged in. It would be great if this was made possible, since it would make RSS more useful and allow RSS fans to get more alerts that way rather than via email.

    4
    Forum|Forum|5 days ago
    Sylwia Ganiec
    Sylwia GaniecContributor ⭐️⭐️⭐️

    Subscription infoReleased

    When I subscribe to Product Updates or a Community Category by clicking the “Subscribe” button, I want to get information that I have subscribed successfully to this area.   

    8
    Forum|Forum|5 days ago
    lauren.rozierContributor ⭐️

    Staircase Account Visibility Based on Gainsight Data PermissionsNew Idea

    I'd like to submit a feature request for Staircase AI account visibility controls.Currently, Staircase permissions are limited to ownership and role-based access (User, Manager, Admin). It would be extremely valuable to allow administrators to configure Staircase access based on existing Gainsight CS data permissions or a designated field within Gainsight.For example, we have an "Empire" user group in Gainsight CS that can only see accounts where our field of Partner Vendor = Empire. We would like those same users to have access to only those accounts in Staircase, even if they are not the assigned CSM or account owner.I believe it would significantly improve Staircase adoption for organizations with more complex account ownership models.

    0
    Forum|Forum|5 days ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Gainsight PX
    • Gainsight CC
    • Gainsight CE
    • Skilljar by Gainsight
    • Staircase AI

    Terms & ConditionsAccessibility statement