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    6158 Ideas

    Sylwia Ganiec
    Sylwia GaniecContributor ⭐️⭐️⭐️

    Sharing EventsParked

    I would like to share an event when I found it interesting not only to me, but also my colleagues.It could be a “Share” button , where I could select other community members from the suggested drop-down list. Currently, you can only share an event on social media. Addition to that, I would see a gamification element. When I recommend an event to others, I get points when those people will decide to join it.  

    1
    Forum|Forum|6 days ago
    Ian Ferguson
    Ian Ferguson

    Calendar View: CC EventsParked

    It would be a nice alternative to have a calendar view in addition to the default list view.

    1
    Forum|Forum|6 days ago
    benjamin-michael
    benjamin-michaelContributor ⭐️⭐️

    Add variables to Rank emailsParked

    Just like badge variable, would be great to have the ability to add rank variables to notifications. Like {rank-name}. 

    10
    Forum|Forum|6 days ago
    Johnk
    JohnkHelper ⭐️

    Ignore view count as an option for custom rolesNew Idea

    Our community is primarily customer to customer and is closed to the public currently. We are working towards providing additional access to our internal employees. One concern that we had is the impact on the view count for our articles.We use that data to see what type of content the Community is responding to, and really don’t want internal reps skewing them view count.My thought was that it would be similar to how we can exclude roles from the leaderboard page in that we’d like to have an option to exclude user roles from increasing view counts.I tried searching for this idea, but did not find anything. My apologies if this is a duplicate request.

    1
    JohnK.
    Forum|Forum|6 days ago
    Paul_
    Paul_Contributor ⭐️⭐️⭐️⭐️⭐️

    More insight in Analytics dashboardOpen

    You can see lots of good stuff in the user dashboard but I'm missing one. The number of topics assigned to a moderator in that time period (not total). I can figure it out in the exports which takes a lot of time, but I would love a collumn in the dashboard.  So  somewhere in here:  

    4
    Aleksandra
    Forum|Forum|6 days ago

    inSided notifications in other toolsOpen

    I’d love to see inSided integrate better with other tools our community members use.For example rather than notifications going out to users via email (who checks email anymore) these could also be pushed to other applications as an alternate and provide for more compelling ways to keep members returning to the community and interacting with content, discussions, etc..Some examples:reply to a topic you created topic subscriptions new topics in subscribed categories and groups best answers marked particular activities like a new event being added or a new group being created mentions private messagesI’d see these being managed globally as a setting in the community and also giving ways for users to manage what notifications and where they receive them and when.Here’s a use case with Slack (but frankly this could be a tool like MS Teams, or whatever I work in mostly each day)If there was a Slack app, then I could install that app as a user, connect it with the community / communities I’m part of, and get notifications quickly and easily. inSided should look at other applications as good examples of this:Google Drive sends notifications to Slack for things like comments, access requests, and new file shares Typeform notifies you in a channel or DM when someone completes a form Miro notifies you when there are changes, mentions, etc. on a boardYou could even take this farther providing push messages to iOS or Android and even browser-based push mechanisms. 

    7
    Aleksandra
    Forum|Forum|6 days ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Sync Idea status across inSided and Product boardOpen

    Productboard being central to our Product roadmapping, the PM has to maintain and update multiple tools: inSided, Productboard then Jira tickets and other venues to maintain the status of a requested feature or idea.Along with Bringing over Votes, it would be really cool if the Status change of an Idea on Productboard could automatically update Status change of the Idea on inSided that was ingested. Idea Statuses on Productboard Idea Statuses on inSided      And Comments on the item on Productboard could be posted out to the Idea thread on inSided

    13
    Aleksandra
    Forum|Forum|6 days ago
    freydrew
    freydrewContributor ⭐️⭐️⭐️⭐️

    Integrate with ServiceNowOpen

    Our customer support team will be moving to ServiceNow at the end of the year and we would really like to be able to connect the two systems. Similarly to how there’s an integration with Zendesk and SFDC, it would be great to be able to connect to ServiceNow as well. 

    8
    Aleksandra
    Forum|Forum|6 days ago
    Kgastaldo
    KgastaldoHelper ⭐️⭐️⭐️

    Add Gamification to ReportingDiscovery

    I’d like to see gamification changes over time - how many heroes did I have in Sept vs now, etc. 

    10
    Aleksandra
    Forum|Forum|6 days ago
    Christa Brown
    Christa BrownContributor ⭐️⭐️⭐️

    2-way Jira IntegrationDiscovery

    Our product team is looking for 2-way integration with Jira to be able to use the Ideation module effectively with our existing internal Jira product development process. As a minimum, we would like to be able to update the status in our community from Jira. 

    6
    Aleksandra
    Forum|Forum|6 days ago
    tracy_streetman
    tracy_streetmanContributor ⭐️⭐️⭐️

    Ability to Control Default Activity Type for AI Follow-UpDevelopment

    Currently ALL AI Follow-Up logged activities are logged as ‘Meeting’.  This seems odd as activity types across many customers are likely used in a variety of ways.  The option to choose the default activity type (admin controlled) when AI Follow-Up Activities are logged seems like a natural customization option for Admins and it is not available.  The ability to choose the default as ‘Call’ or a different custom type would benefit many.While users do review the AI generated activity, currently they have to take an extra step to change the type as ‘Meeting’ is used differently across our user base.

    2
    ChiragJ
    Forum|Forum|6 days ago
    dan_wiegert
    dan_wiegertGainsight Employee ⭐️⭐️

    Journey Orchestrator Needs Program Classification, Schedule Visibility, and Priority BucketingNew Idea

    I've been administering Journey Orchestrator for nearly five years. In that time I've built periodic Active Program Audits, Queue Management reporting, custom analytics on top of Email Logs v2 and AO Advanced Outreach, and an operational framework that keeps a complex JO environment running. I say that not to brag but to establish context - because what I'm about to describe isn't a beginner's complaint. It's what you run into when you're running JO seriously and at scale.I know I'm not alone on this - if you've ever managed more than a handful of programs, you've felt this too.The ProblemEvery active program in JO looks exactly the same.Doesn't matter if it's an auto-renewal program with ARR tied to it or a one-time office hours invite. They sit in the same list, with the same visual weight, with zero information about what they are, how important they are, or whether they're even doing anything.Want to know if a program is scheduled? Open it.Want to know the send cadence? Open it.There is a Scheduled Programs widget that gives you an abbreviated list - and credit where it's due, that's a useful starting point. But it's read-only, it has no program context beyond the name, and it tells you nothing about the actual schedule interval. Is it weekly? Monthly? Daily M-F? You still have to open every program individually to find out. None of that schedule information exists as a queryable field anywhere in the platform - not in Data Designer, not in Reports, not in Rules Engine.I inherited this instance with several hundred active programs and quickly found out that my instance was heavily utilized, but it wasn’t managed. I had to click into every single one to find out what was happening, what hadn’t sent and what could be stopped. I also had to teach myself the basics of Queue Management reporting to help make sense of things. The JO UI wasn’t doing me any favors. This isn't administration. It's archaeology.I currently maintain 67 active programs - a number I keep disciplined through manual audits because the platform gives me no other way to manage it. I embed scheduling signals directly into program names - putting "1X" in single-send programs, for example - because there is no field to hold that information. I’ve had to resort to using a very descriptive, easter egg laden program naming scheme to help me manage things, and while helpful, these are the workarounds of someone who has been writing their own book on JO administration because that book doesn't exist yet.What's Missing - In Plain TermsThree things that would fundamentally change how JO is administered:1. Program classification at setupWhen I create a program, I should be able to designate what kind of program it is. Single send. Recurring clone. Lifecycle. Evergreen. Strategic. That classification should live on AO Advanced Outreach as a queryable field - visible in Data Designer, Rules Engine, Reports, and any list view I build. Right now it lives in my head and in my naming conventions. Being able to “Bucket” programs base on the Send Type/Priority would allow the JO menu (and any reports based off of AO Advanced Outreach) to divide active programs based on importance to the admin and their org. 2. A scheduled Boolean and send interval field on AO Advanced OutreachIs this program scheduled? True or false. That field does not exist natively. Neither does a field that captures what the schedule actually is - the cadence, the day, the interval. That information lives in the UI calendar and nowhere else. It is inaccessible to any query or report.3. Days since last send as a native signal for active programsAn active program that hasn't sent in 90 days looks identical to one that sent this morning. JO does not turn off the lights when a program goes dark. This needs to be surfaced natively - not as a Data Designer workaround that every admin has to build themselves.What the Setup Screen Could Look LikeHere's the current program creation experience contrasted with what would be helpful/what I envision: The revised version includes - a classification dropdown, a scheduled checkbox, and a send interval field that appears when scheduled is checked:These are things tied to functionality I am suggesting. We need the ability to Classify/Prioritize programs AND we need a way to manually expose hidden schedule data points outside of the current siloed Scheduling functionality.  Three fields added to a screen that already exists. That's the entirety of the core ask. Classification and schedule intent captured at creation, living natively on AO Advanced Outreach, queryable everywhere.A Few More Things on the Wish ListWhile we're here - these would also be game changers:Program pause date and stop date - recorded automatically when an admin changes program status, with the name of the user who did it. Not a GSID. A name. This matters enormously during audits. Rule execution failure detail - the existing failure widget is a good start. Add the date of last failure and consecutive failure count and it becomes actually actionable. Active programs not sending - Active programs not sending - surface this natively. Programs that are active but have gone silent are invisible dead weight right now. Admins shouldn't have to build custom Data Designer logic to find them. The current widget shows programs that haven't sent in the last 14 days, and this isn't configurable. I still have to manually check this and it takes considerable time at scale.The Bigger PictureWhat I'm really asking for is a way to bucket and monitor programs by what they actually are - not just that they exist and are active. A classification layer. A priority tier. Schedule visibility. The ability to look at my program list and immediately know what's scheduled, what's critical, what's broken, and what's dead weight.Product has started moving in this direction - the Idle Programs (no send in last 14 days) and Active Schedules widgets are evidence that they understand the gap. But those widgets are a flag without a fact. Idle for how long? Scheduled with what cadence? The data layer underneath them is still missing.If you've felt any of what I'm describing - programs that all look the same, schedules you can't query, audits you have to run manually - give me a like. The more of us making this case the better, and I know I'm not the only one thinking this. Cheers.

    0
    dan_wiegert
    Forum|Forum|6 days ago
    romihache
    romihacheVIP ⭐️⭐️⭐️⭐️⭐️

    Horizon rules - Show the execution runs beyond 90 days.New Idea

    (Sorry if this was posted before, but couldn’t find this same topic)Preparing for the migration, we started by migrating daily rules, then the ones that run once per Q at the end of 23’... and now that we are on the second run of our Quarterly rules I got the awful surprise that the past executions +90 days ago don't even show in the Execution Runs.For this rule, I can see all executions in 23’, but for 24’ is like it just run once. Bionic vs Horizon Rules - Execution logs UICouldn't find this limitation called out in the documentation, asked support and they told me that this is actually intended behaviour and not a bug… Basically, for quarterly rules (or any rule that executes every 90 days or more) we have to guess if they ran the past Quarter? This is a big step back compared to Bionics' execution history data.  I understand not having the old logs available, but not even the history of past runs makes our job quite difficult. Please bring back the Execution History!

    8
    amanda.caldwell
    Forum|Forum|7 days ago
    darkknight
    darkknightExpert ⭐️

    Execution History: Expand execution history to keep more recordsNew Idea

    When you have rules that run multiple times a day, the rule Execution History (which appears to only keeps the last 50 executions) doesn't go back very far, which for rules that run hourly only show about 2 days worth of history. Please expand the Execution History so that you can view runs that span back farther. @maksim_ovsyannikov Gainisght really needs improved logging capabilities. The ability to trace actions backward - regardless of success/fail - when end users report downstream issues days to weeks later are crucial to the admin role. Rule Execution Logs from Scheduled runs not containing Action Details Rules Engine: Extend expiration of Rule task processing files to 90 days Salesforce Connector: Include detail of what happened in the logs even when successful

    15
    amanda.caldwell
    Forum|Forum|7 days ago
    ChristineSContributor ⭐️

    Staircase AI Band Score Config - Want configurable bandsNew Idea

    I would like for StaircaseAI banding score to match what is configured in the Gainsight CS tool.  3 bands is too few and ends up with a large lump of yellow banded (neutral) customers in the middle.  In order to report/forecast effectively I would like the ability to configure additional bands with numeric range that are divided up from 0 to 100 and where I can name the bands.

    0
    Forum|Forum|7 days ago
    lauren.rozierContributor ⭐️

    SharePoint Integration for Automated Product Release WorkflowsNew Idea

    We would love to see a native SharePoint integration within Gainsight.One key use case would be the ability to automatically trigger CTAs/tasks when a product release announcement is published to a SharePoint site. For example, when a new release page is posted, Gainsight could automatically create tasks for applicable accounts so CSMs can proactively communicate updates and drive adoption.Additionally, it would be valuable to connect SharePoint document management with Gainsight attachments, allowing documents to be linked directly from SharePoint and automatically reflect updates without requiring re-uploading files.This integration would help reduce manual work, improve release management processes, and provide a single source of truth for customer-facing documentation.

    0
    Forum|Forum|7 days ago
    CC AdminHelper ⭐️

    Product RequestNew Idea

    If there is a "Product Request" section under navigation permissions, we would like it to be set up as a global section, visible to everyone, so all users can see the enhancement 

    0
    Forum|Forum|7 days ago
    TMaier
    TMaierHelper ⭐️

    Introduce "Quarterly" Option for JO SchedulesNew Idea

    I walked in to this one expecting that it was already a thing. We can currently set up daily / weekly / monthly schedules for JO. The missing piece of the puzzle which is common enough in business that there are question threads on it already is: quarterly. Workarounds range from simple enough (adjust the source schedule, but will result in inflated failed participant counts) to “things I would never hope to do in production” (creating a custom calendar object for joins and flagging in query logic). It would be fantastic is we could add a standard Quarterly option to the OOTB scheduler mechanism. Even better: allow us to use cron expressions for this. Being able to schedule a JO Program for the 1st Monday of every 3rd month SOUNDS like a wild ask, but consider: webinars, feature digests, newsletters, etc. It’s actually not that unusual for businesses to want to control scheduling in a way that cron expressions are uniquely fit for. This would also massively cut down on the number of one-time “Q2 / Q3 / Q4” Programs we find hanging out in an aged instance we’ve inherited. 

    1
    Forum|Forum|7 days ago
    Gainsight Employee ⭐️
    sainaveenGainsight Employee ⭐️

    To support ingesting group data from Zendesk to GainsightNew Idea

    Currently, Gainsight does not support fetching Groups data from Zendesk into Gainsight.Due to this limitation, the user email is returned as null when processing the relevant Zendesk data. As a result, the assigneeId cannot be resolved through the Derived Mapping. Current behaviour:Zendesk Groups data is not currently supported for ingestion into Gainsight. The user email is therefore returned as null. Since the email is unavailable, the assigneeId cannot be resolved using Derived Mapping.Can we plan to support ingesting Zendesk group data in to Gainsight.CC: ​@rakesh , ​@Shrimant 

    0
    Gainsight Employee ⭐️
    Forum|Forum|7 days ago
    sai_ram
    sai_ramExpert ⭐️⭐️

    Creating timeline activity via rules?Development

    One more interesting use case in timeline, most of the customers are interested in creating time line activity via rules.

    77
    ChiragJ
    Forum|Forum|7 days ago
    rachel.demarco
    rachel.demarcoContributor ⭐️

    See Which Users Responded to a PollNew Idea

    After creating a poll in our Community, I’d like the ability to see which specific users replied to the poll. One of the reasons is to utilize polls for Swag opportunities. I currently have to reach out to Gainsight Support to send me an exported list since I’m unable to view this information myself. Thanks!Rachel

    0
    rachel.demarco
    Forum|Forum|7 days ago
    anirbandutta
    anirbanduttaExpert ⭐️

    Subscribe to Curated content feeds via TagsParked

    Adoption is greatly aided by content consumption preferences and filters for the individual.Users have expressed may times that they’d like to follow Topics.Subscribe to Tag feeds Share Tagged content feedslike TwitterGuess I’m converting @Moller Toma’s discussion to an ideaAnd related idea 

    7
    Forum|Forum|7 days ago
    momoContributor ⭐️

    Force AI Answers to a specific language (regardless of query)New Idea

    Hi team,Currently, AI Answers responds in the same language as the search query. However, since our product names are in English, the AI often triggers English answers even when our users are Japanese speakers.Request:Please add an option to fix the AI output language (e.g., always respond in Japanese), regardless of the input language.This would be a huge help for non-English communities with English branding.

    1
    Yoeri
    Forum|Forum|7 days ago
    Andreas JanischHelper ⭐️

    Subscription overview for categoriesDiscovery

    Would be good to have an overview for the subscribed categories. For now you have to jump into every subcategory to check the status of the subscription. Would be useful the have a similar page like you have it for subscribed topics.Thx Andy

    4
    Forum|Forum|7 days ago
    jvdc
    jvdcExpert ⭐️

    Topic expert featureOpen

    I see this as an added value for identifying unknown experts and something part of a gamification scheme. As users respond to questions that are holding specific tags, and their answers get validated as best answer, they start earning points in those tags. A few linked features in mind… Expert rankingWe could have an expert ranking that shows up the page of each tag.Expert notificationGradually the system will assign expertise to different users, and as questions are posted that mention the tags they are expert in, the system will suggest those questions to them: could have a personalized widget that shows up on the homepage, and email notifications.Ask expertOn a Q&A topic post, community managers and admin will see a button that says “Ask Expert”. A pop-up window will show and list all the possible experts who could answer the question. The Community Managers can select the users they would like to contact and add a custom message. Contacted users will receive an email notification with the personalized message and the link to the post.

    1
    jvdc
    Forum|Forum|7 days ago

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