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    Idea Pipeline

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    6162 Ideas

    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Better sitemap.xml to improve SEO visibility of important contentOpen

    The sitemap helps search engines to index the community more efficiently. It is supposed to contain the community’s essential pages in order to making sure that robots can quickly and easily find and crawl those pages.Currently, the Community’s sitemap contains all community parent categories and categories. It is however not possible to include custom content, such as important / high-value posts, into the sitemap.High-value posts are any pieces of content that you want to push (and boost) to Google more quickly and make them stand out in between all of your other content. e.g.:Latest product launch Current sales campaign An upcoming event An essential tutorial or FAQI propose a new feature that will allow Community admins to manually add high-value content directly to the sitemap. Possible ways to do it:make the whole sitemap.xml editable (such as the robots.txt file) provide Community admins with a form that enables them to manually add (and later remove) URLs to (and from) the sitemap.xmlBeing able to manually add high-value content will improve the organic visibility of this content in search engines by an estimated 5-10%.

    3
    revote
    Forum|Forum|8 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Table formattingNew Idea

    We have a number of articles that have more than one table in them.I would like to be able to specify that all tables are 100% width, so that multiple tables within a single article aren’t “jarring” and are formatted/sized the same (for readability).

    0
    danielwal_coco
    Forum|Forum|8 months ago
    mbarry

    Preserve Hyphenated Keywords in Text & Topic AnalyticsNew Idea

    In Text Analytics and Topic Analytics, preprocessing removes special characters, including hyphens. As a result, hyphenated keywords do not reliably match against topics or text, even when those terms are commonly used and documented in a hyphenated format.Proposed EnhancementEnable Text and Topic Analytics to recognize and analyze hyphenated keywords. This could include preserving hyphens during preprocessing or treating hyphenated and non-hyphenated versions of a keyword as equivalent.This enhancement would make text analysis more flexible and better aligned with how teams document and reference key terms.

    0
    Forum|Forum|8 months ago
    mbarry

    Daily Email Send Cap for JourneysNew Idea

    Journeys currently lack a way to limit how many emails are sent per day. For feedback-driven Journeys sent to large audiences, this can result in more responses than teams can reasonably review and act on in a timely manner.Proposed EnhancementAdd a configurable daily email send limit to Journeys. Admins define a maximum number of emails sent per day. Each day, the Journey randomly selects recipients from the eligible audience up to that limit. On subsequent days, the Journey continues sending to new recipients from the remaining audience. Value Allows teams to collect feedback at a manageable pace Improves follow-up and action on customer feedback Reduces operational overload for CS and Product teams This would be especially useful for surveys, NPS follow-ups, and other feedback-based Journeys that require timely human action.

    0
    Forum|Forum|8 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Reorder Saved Views in KnowledgebaseNew Idea

    I have numerous Saved Views, it would be nice if I could reorder them by dragging and dropping so they are organized logically.

    0
    danielwal_coco
    Forum|Forum|8 months ago
    Jen HanleyContributor ⭐️⭐️⭐️

    Convert Delivered Product Ideas into Product UpdatesNew Idea

    Customers subscribe to our Product Updates in the community to stay informed about what has actually shipped. However, when a Product Idea is delivered, it often remains only in the Ideas section. This creates friction and confusion: customers miss shipped features because they don’t actively monitor Ideas, and Product Updates become incomplete as the single source of truth for releases.Proposed SolutionIntroduce the ability to convert a delivered Product Idea into a Product Update within the community. 

    0
    Forum|Forum|8 months ago
    jeynreyn
    jeynreynContributor ⭐️⭐️⭐️⭐️

    Having the ability to backfill the Goal Type on existing customer goalsNew Idea

    I recently learned that with the ability to create new Goal Types in the Customer Goals feature, that you cannot update the Goal Type on any existing customer goals. We have hundreds of goals created since the Customer Goals feature came about, so this means that these goals will need to remain in “Default” as their goal type.It would make sense to have the ability to not only create new goal types, but also the ability to modify them/their name, and modify existing goals so that when you report on types, you don’t have to figure out what goal types to use.Is this something we can expect in the near future?

    1
    heather_hansen
    Forum|Forum|8 months ago
    ariveralContributor ⭐️

    PX: Engagement Scheduler for Yearly SurveysNew Idea

    Hi Team,I wanted to raise a feature request that would really streamline our annual survey operations. Right now, each yearly survey has to be manually rescheduled for the following year. Since our surveys rely on specific date‑based rules (e.g., “Last seen between Aug 1–31” or “Last seen between Feb 1–28”), we need to recreate these windows again every cycle which becomes repetitive and easy to miss as we scale.Proposed enhancement:Add a “Launch Annually” checkbox/toggle in the survey settings.When enabled, the system would automatically:Recreate the engagement’s date‑based rules for the same period next year Preserve all other engagement settings Set the new schedule without manual interventionBenefits:No more rebuilding date filters every single year Reduces risk of surveys launching late or being forgotten Saves time and ensures consistency across all recurring survey programThank you!

    0
    Forum|Forum|8 months ago
    mattmarcsmith
    mattmarcsmithHelper ⭐️

    Staircase Manager user role - proposed email visibility changesNew Idea

    As per https://support.gainsight.com/Staircase_AI/Users_and_Permissions/Users_and_Permissions#Role_Definitions, Staircase AI users with the role Manager can see all communications. The only difference between that role and Admin is that Admin can also manage User permissions, Configurations, Integrations and Reports. Wouldn’t it be better to either change the Manager role - or create an additional role - so that the visibility behaviour is that they see all of their own emails and their team’s email instead? And by team I mean direct reports and (as an optional setting) peers. This is especially useful for CSM Managers to keep an eye on accounts in region, etc. without having access to say conversations at an executive level? Staircase already inherits the concept of Team from the Exchange server so knows the current hierarchy, so it doesn't seem such a giant leap to be able to implement this? Regards,Matt Smith

    3
    dcassidy
    Forum|Forum|8 months ago
    ariveralContributor ⭐️

    Automatic Error Notification for Incorrect URLs in Audience FiltersNew Idea

    Problem:Today, Gainsight PX allows users to target engagements using specific URLs within Audience → Rules. However, PX does not currently validate whether an entered URL is correct or still exists in the product. Because of this, admins may unknowingly configure engagements using outdated or invalid URLs, especially in products where page structures change frequently.As a result, engagements fail to trigger for the intended audience, which leads to missed responses and inaccurate reporting.Use Case:Our own product experiences constant URL changes due to ongoing UI/UX updates, new page releases, refactoring, and A/B test variations. Because there are high volumes of URLs, it is not feasible to manually track every single change.This has led to multiple instances where PX engagements set for specific pages did not fire, because the URLs had already changed. Consequently, we have received complaints about low NPS response rates and low engagement metrics, which were later traced back to invalid or outdated URLs in the PX audience filters.Proposed SolutionIntroduce URL validation and notification capabilities within the Engagement Audience Filters. Specifically: Real‑time validation: When a user enters a URL in the audience filter, PX should detect if the URL does not exist or cannot be found on any tracked sessions. Warning message or error state: PX should display a clear visual warning such as:“The URL entered appears invalid or has no associated user sessions. Please verify.” Optional notification or proactive alerts: Email or in‑app notification when URLs used in active engagements have had 0 occurrences over a defined period. Automated suggestion to update or review affected engagements. Reporting enhancement: A view or dashboard that shows which active engagements are referencing URLs that may no longer exist. Value to Users and Admins:Prevents engagements from silently failing. Ensures better targeting accuracy and reduces missed opportunities for user insights. Improves NPS response volume by ensuring surveys trigger where intended. Reduces admin overhead from manually validating URLs. Provides greater confidence and reliability when configuring PX engagements in environments with rapidly changing URLs.Business Impact:This enhancement will directly support teams who rely on PX for critical feedback mechanisms (e.g., NPS, CES, surveys, product onboarding), and it mitigates risks associated with URL‑dependent engagement triggers—particularly for fast‑moving products with dynamic page structures.

    0
    Forum|Forum|8 months ago
    kalie.myersContributor ⭐️⭐️

    Allow for search on additional Attributes in Account ExplorerNew Idea

    In Accounts Explorer the search only allows users to search based on Name and Id. It would be helpful to have the ability to search on any Account Attribute, especially Custom Attributes.Use Case:The unique identifier we use internally is a billing Id. When searching in other products, we search based on that. In PX we have to already have the GS Id (which other users don’t have) or the Name. It’s possible for an account to have child accounts, and that billing Id would be the primary differentiator to ensure we are looking at the correct account. We currently have to look through the accounts pulled by name for the account with the correct billing Id.  

    0
    Forum|Forum|8 months ago
    marionmungcalContributor ⭐️⭐️⭐️

    Bulk Export of Success Snapshots for multiple accountsNew Idea

    Bulk Export of Success Snapshots for multiple accounts, ideally hierarchical - for a parent and all its child accounts. This will save a lot of time instead of manually going to each company c360 and downloading the Success Snapshot.

    2
    Forum|Forum|8 months ago
    TMaier
    TMaierHelper ⭐️

    New Success Snapshot Builder - FeedbackNew Idea

    Hello! I’ve recently started working in the new version of the Snapshot builder and I had some feedback. While the new release is definitely and improvement on the older version, there are some things that I’ve noticed which could still stand to be improved… Copying or deleting a slide from the deck sometimes causes my entire window to shift down the slides. Example: when deleting slide 14 from my deck, the builder loads for a time and then flashes, and I’m suddenly looking at slide 34. This doesn’t seem consistent but it is frequent. Resizing text boxes with reports included is behaving inconsistently. Sometimes, I’m able to freely resize the box; however, like the above behavior, often enough I can only make the box smaller and not re-expand it. This is super painful when it happens because my only option is to delete the box and start over. Resizing columns in embedded reports. This is consistent, and very awkward. Resizing one column impacts all of the columns around it, which generally causes the ends to overrun the border of the report - not desirable behavior. Trying to get the column sizes to take up exactly as much space as is available in the report box is also a real pain. The actual size of the embedded report box in the Snapshot Builder doesn’t appear to be honored on the export - I’m seeing exports where my builder shows an edge-to-edge report box but the final export has 3/4’’ margins on either side. Overflow reports (“Extend Report Rows” box checked) do not conform to the original size or position on-slide of the parent report. This causes the table to bounce around between slides a lot. No fancy formatting - I can’t use Mass Edit style reports with the Snapshot Builder, so my best option for health score reporting is plaintext names for the associated score colors. It would be way more attractive if I could produce the equivalent of a Mass Edit scorecard report, using an embedded report in the Snapshot builder. I cannot add new, blank slides in the builder. This one is pretty simple but it means I have to keep a blank slide available in every template for copying in order to add new slides. Would be fantastic to have that ability built in.I do appreciate being able to draw my own text boxes to size, and have multiple widgets on the same slide with relative ease now - that was very painful in the old builder. Hopefully you aim to continue iterating on this and make it a friendlier and more polished experience, because the core idea is very good. Users are excited about the concept of a Success Snapshot and spend a considerable amount of time hand-building decks for clients. The issue I continuously encounter is that nothing I can give them from the Snapshot builder comes close the polish they can accomplish building by hand.

    15
    mattmarcsmith
    Forum|Forum|8 months ago
    ajprince
    ajprinceContributor ⭐️⭐️⭐️⭐️

    Create Standard C360 Widget for Customer GoalsNew Idea

    As an admin, my options to include Customer Goal widgets on a C360 are limited. I’d like a way to easily display Goals by Status - Open, Closed, etc. or by Type, just like is already available for Success Plans.I see these two features as being very closely linked already, so there should be parity in terms of what is already available with Success Plans as there should be to Customer Goals.The options I have today are to either create a custom report, or nothing. However in using the custom report widgets in C360, there is a limit to the minimum size of the widget--which if I’m using a KPI report widget is unnecessarily oversized. It would be very helpful to either see new features like this receive full parity and development across the entire of CS when launched, or for them to not be launched until fully ready. We really like the idea of Customer Goals, but we keep running into very seemingly obvious limitations across the system in trying to implement the feature.

    0
    ajprince
    Forum|Forum|8 months ago
    LbeneficoContributor ⭐️

    Make Scorecard Widget Reports ShareableNew Idea

    Currently the scorecard widget reports cannot be shared with CSMs. This feature is therefore not actionable. Make them shareable just like other reports. 

    0
    Forum|Forum|8 months ago
    Gainsight Employee ⭐️
    BMOGainsight Employee ⭐️

    Idea: Control Which Zoom Users Share Data with Staircase AINew Idea

    ProblemSome customers want tighter control over which Zoom meeting transcripts Staircase AI can ingest. Today, access is broad once Zoom is connected.Proposed SolutionAdd user-level controls for Zoom ingestion—similar to how domain integration works.How it could work Allow admins to approve specific Zoom users (by email) whose meeting transcripts can be ingested Support allowlists (individual users or groups) Option to exclude specific users, even if they’re in the same Zoom account Clear visibility in settings showing who is included vs. excluded Why it matters Better privacy and compliance More control for large or regulated teams Easier rollouts without overexposing data This would give customers confidence that only the right Zoom data flows into Staircase AI. ​@bradybluhm 

    0
    Gainsight Employee ⭐️
    Forum|Forum|8 months ago
    therrmannExplorer ⭐️

    Customer-Facing Success Plan PDF ViewNew Idea

    When sharing a Success Plan template with a customer, the view is in Gainsight. It would be nice to have an “Export to PDF” or “Share PDF” option to take the components and content out of the Gainsight view and into a customer-facing external document for presenting to the customer on alignment.

    1
    mobrien14
    Forum|Forum|8 months ago
    NimithaContributor ⭐️

    Automated Registration Cut-off TimerNew Idea

    Currently, Skilljar allows us to limit the number of registrants via the Waitlist feature, but it lacks a time-based restriction for new sign-ups.Without a registration cut-off, staff must manually monitor sessions up until the exact start time to see if anyone has joined. This prevents instructors and coordinators from reallocating their time to other high-value tasks if a session remains empty. It also creates logistical challenges for preparing materials or sending pre-session communications to a finalized attendee list.SuggestionIntroduce a Registration Cut-off Feature that allows admins to automatically disable new registrations at a predetermined interval before the event begins (e.g., 24 hours, 8 hours, or 1 hour prior).

    0
    Forum|Forum|8 months ago
    KellyBebenek
    KellyBebenekHelper ⭐️

    Control Reporting - Would like to be able to easily know what groups members are part ofNew Idea

    Hi,My team needs to be able to track what groups specific members are part of.  There is not an easy way of doing this outside of going group by group.  We have a tons of groups so this isn’t scalable.  

    1
    Sanne van Opstal-Brakel
    Forum|Forum|8 months ago
    elyhienrich
    elyhienrichContributor ⭐️⭐️

    Widgets in GroupsOpen

    Would love to have widgets that I can add into each group. Would love to have a customization sidebar within each group.   For example a leaderboard or events calendar. 

    6
    Sanne van Opstal-Brakel
    Forum|Forum|8 months ago
    Gainsight Employee ⭐️
    wscuphamGainsight Employee ⭐️

    Email Assist Integrations: Ability to associate emails to CTAs in addition to Companies/RelationshipsNew Idea

    Hi! A potential feature that would help with CSM adoption of Gainsight’s email assist tools would be the ability to associate an email not only to a Company or Relationship, but to CTAs as well. We have the ability to do this in Gainsight proper via the Associated Records option on a Timeline Activity. Are there any plans to add a similar experience to Email Assist tools (both GMail and Outlook)?Ideally, you’d be able to associate an email to either a standalone CTA or a Success Plan objective CTA to cut out the manual work of reviewing and associating these emails manually in-app. This could be especially helpful for inbox-centered workflows/CSNs.

    6
    Ritika Jindal
    Forum|Forum|8 months ago
    alylo
    alyloContributor ⭐️⭐️

    Ability to Bcc in Journey OrchestratorNew Idea

    Currently we are able to Cc a recipient/email address when we set up a program, but we would like to request the ability to Bcc a recipient/email address. It seems obvious that we've sent an email as part of a mass send when the sender's email address is Cc'ed, so Bcc'ing would be much more subtle.

    3
    Chelsea.holfield
    Forum|Forum|8 months ago
    pwalkerContributor ⭐️

    Additional embed options on homepageNew Idea

    ProblemAs we work to consolidate our Customer Success workflows into Gainsight, our team still relies on several external tools for critical information such as product updates, system status pages, and reporting dashboards. The current Gainsight homepage has limited options for embedding external content, which makes it difficult to position Gainsight as a true single source of truth for the CS team.Requested EnhancementAdd support for richer embed capabilities on the Gainsight homepage, including the ability to embed JavaScript and/or HTML elements. This would allow admins to surface content from other systems directly within Gainsight.Examples of desired embeds include: Product update feeds System or status pages Reports and dashboards from external tools Internal announcements or knowledge widgets

    0
    Forum|Forum|8 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Webhooks for SegmentsOpen

    I’d love to have webhook events related to the new Segments feature. These are probably additional “User Events.”I’d like to seeUser added to segment User removed from segmentMy use cases are primarily around automating moderation alerts and other engagement tactics. For example…A user meets the criteria for and is added to the Dormant Users segment A slack alert to let me know, and/or Triggering an engagement workflow A user meets the super user segment criteria and is added to the segment A slack alert to let me know, and/or Triggering an engagement workflow (even if manual personal outreach like a thank you message) A user no longer meets the Dormant Users segment criteria and is removed from it A slack alert to let me know Adding a row to a google sheet for tracking a list of users who have re-engaged, etc

    6
    DannyPancratz
    Forum|Forum|8 months ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Add a related list or embedded report to CTANew Idea

    It would be so cool if we could create a related list for a CTA -- or, like in JO programs, embed a report in a CTA.Yes, a user can access the C360 and navigate to the respective tab. But we still need to instruct a user to do so in a CTA.Instead, let’s reduce the user friction by giving them exactly what they need directly in the CTA. We can do this with Company or Relationship fields right now, but that’s it. Let’s take this a step further by being able to provide a related list of records the CTA is referencing, or embedding a report in the CTA.Even if we could easily “link” a C360 section within a CTA, allowing for a one-click experience for the user, that would be a big help. Current Experience:User receives a CTA for an increased number of support tickets in the last 30 days User clicks Company name from CTA to be taken to C360 (creates a new tab, now the user is not even on the CTA anymore) User clicks the Support Tickets tab to get more information on the tickets User scrolls to find the tickets submitted in the last 30 daysEnhanced Experience:User receives a CTA for an increased number of support tickets in the last 30 days. The CTA contains a tab for “Support Tickets Last 30 Days” User clicks tab in CTA to review the submitted tickets Linked Objects are limited to low volume objects in Gainsight, so I can’t use Linked Objects to solve this issue. An example of my vision is below: A very similar idea, but for Scorecard specifically, is this one: 

    5
    alizee
    Forum|Forum|8 months ago

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