Welcome

Dear Community, We are glad to be in the team that is empowered to build an inSided community, together with all of you. Hereby we would like to introduce ourselves, and hope to read more about you too! I am Denise and I'm part of the inSided family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities like NS, T-Mobile and Eneco. For me this community is a great opportunity to stay in touch with all of you. Within inSided I will be responsible for making this community succesful and making sure we're all aligned and involved in this community.

Happy Friday everyone.Just thought I’d post here about a Gainsight admin opportunity at Mews! If you’re interested, please don’t hesitate to apply!https://grnh.se/d495ff22teu@revathimenon  Perhaps you can add this to your next roundup 💗🙏 

The Gainsight Community feels like Home to me. Anyone can take part - including the occasionally socially awkward people like me 😅. In joining, I found what I like to call my « external colleagues », which make such a difference for those of us in one-man band operations.The time you spend helping out you get back tenfold as these interactions make you a better, sharper and more thoughtful CSOps or Digital CS practitioner. -- There’s obviously a longer story behind this. And it goes like this:I really did struggle with the concept of Community initially. It just didn’t feel natural to me (for many reasons). Why should I expose my struggles in public, right? Couldn’t have been more wrong… I started with idea posting for something that was already possible and I haven’t figured (that was a bit of a shame moment for me, but that’s just not the vibe here), which was followed by posting more ideas for things that didn’t exist

It’s amazing to see the peer to peer collaboration on this Community - thanks to you. 🙏 Let’s make this discussion primarily around the Product questions that get posted.Responding to postsPl share how you stay on top of new posts:1.From the activity set options on the Community dropdown menu options?  OR 2.The email notifications from your Subscription to a feature sub-category? OR 3.From the Help others timeline at the bottom of the homepage?  

Hello GameChanger friends, I am headed out for vacation, back on Dec 4Who to reach out to?For admin stuff: Reset password, Change discussion title, Updates on Ideas, site down, Spam etc At_mention the @GameChangerAdmin  In addition to that, @revathimenon has her hawk eyes on this Community especially for anything Pulse. :) 

Get ready for an enhanced and user-friendly documentation experience that's tailored to you. We're thrilled to introduce a fresh, modern facelift to our documentation site, aimed at making your journey with Gainsight products even more seamless.

Hot off Gainsight’s Pulse Europe stage, our friend @bjoern_schulze takes away the The Architect category GameChanger award, for Telefónica Germany.Can you identify him from his profile pic? :) Read all about it on the GameChanger Community.Oh, and get ready to make new friends soon! ?  

We are so excited to announce nominations for our 2024 CS Ops Product Council cohort are NOW OPEN!What is the Gainsight CS Ops Product Council?The Gainsight CS Ops Product Council is a group of individuals who meet every 6 weeks to discuss trends in the CS Ops Community and advise on Gainsight Product Development. Our program mission is to elevate CS Ops Community contributors and inspire the next generation of Customer Success software and best practices with 3 key objectives in mind:Recognize, reward, and elevate CS Ops Community contributors Leverage member's knowledge and passion to advise on Gainsight Product Development

Sorry my provocative topic but I have seen a lot comments without quotes, for a long time, and I wonder why people doesnt use quote. There is only @mention and reply and thats about it. As you know there are always bunch of people who lurks in the background, who just follows the discussion. For them it is difficult and annoying to know what was the question or comment where this comment is answering. They have to jump back and forward to see the question and the reply. This is issue especially with the long threads with several users. Does this have something to do with the other social channels, they dont have quotes and people have used not to use quotes?  This is truly first world problem but I am sad about this behaviour :D  

Whoa!  10,000 users in the Gainsight community!  Congratulations to all the members who have created something incredibly special -- real engagement, real community. I am struck by how wonderfully the community embodies our concept of human first.  Within Gainsight’s product and engineering teams, the community has helped us always keep in the front of our minds that our customers are people.  We talk to them.  They talk to each other.  We learn their personalities and focus areas. To think that the little tribe of Gainsight enthusiasts connecting through the community nine years ago has grown to 10,000 is like seeing that we have more friends than we even realized.  Thanks for your friendship. 

 Join us on October 25th for our Office Hour where you will learn how to use the Customer Journey Map on Gainsight's Horizon C360. This tool allows you to highlight milestones and phases of your customer's journey, which can help improve your customer retention and satisfaction rates. During the event, we will discuss best practices and real-life examples of how other businesses are using this tool to enhance their customer's journey. Register using the link below.Registration Link:https://lnkd.in/g4JTb3pT 

Many of you reported to the Community team about this and my apologies for not being able to move faster with this.Example - The following notification Bradley forwarded to me.Pl note that platform support are looking into the issue as it does not happen with all Idea notifications.---------- Forwarded message ---------From: Gainsight Community <community@gainsight.com>Date: Wed, Sep 6, 2023 at 12:15 AMSubject: "Add Picklist Color Outside of Reports" received a new comment on the Gainsight CommunityTo: <xyz@xyz.com> “Add Picklist Color Outside of Reports” received a new comment on the Gainsight CommunityHi bradley,romihache has just added a new comment to Add Picklist Color Outside of Reports (

An exciting opportunity, on a great team, for a company with an important mission!Job posting here: https://crowdstrike.wd5.myworkdayjobs.com/en-US/crowdstrikecareers/job/Community-Manager--Remote-_R13979

Trying to do a CSAT Survey and want to know if i can use an email and attach the questions?  i don’t like the choice that are under questions.  I tried to follow a PDF but doesn’t really work for me