Welcome

You’ve spotted the recent swell in Digital Customer Success content: Events, best practices, success stories, and tips thanks to the lead by @tyler_mcnally, @harshibanka and the entire CS org at Gainsight. All of that great content was showing up on the fast moving all Community-timeline among other Ideas and discussions, and definitely needed a single destination.And thanks to Digital Hub’s brand new feature - Custom Pages, we could deliver theDigital Customer Success Destinationour second landing experience we built over Custom pages, after the unified Customer Support Hub page...that @Tori Jeffcoat designed with @Jessica.Quazza launched last week ??You can’t miss it from the home page of the Community, and also linked from the Lounge Area and CS Inspiration pages.Here’s Tori giving us a walkthrough of the destination, on video, explaining the ease of creating and maintaining this beautiful landing page. Also posted on LinkedIn   

Hello there,I hope you all had a great time at Pulse - sharing your experiences & making new memories! 😍I’m also so glad to report that we have over 15 new opportunities this week! Here’s the new list for this week: Coveo: Customer Success Operations Manager - https://bit.ly/3MkgO26 DocuSign: Customer Success Management Operations Analyst - https://bit.ly/3Oqt0ka DocuSign: Customer Success Management Operations Lead - https://bit.ly/3M4NNac Intelex Technologies: Customer Success Operations Leader - https://bit.ly/3nE0EaR Voyager Sopris Learning: Senior Director of CS Strategy & Operations - https://bit.ly/3MJFX7P Confluent: Gainsight Admin - https://bit.ly/3OnYjwl Ping Identity: Sr. CS Specialist - https://bit.ly/3ohfNj3 Ping Identity: CS Specialist - https://bit.ly/42KZvy7 Newsela: Senior Analyst, Customer Success Operations - https://bit.ly/3BGjFNM athenahealth: Customer Success Operations Associate - https://bit.ly/45cnHuP Flock Safety: Senior Manager, C

Hello community friends,Personally, the next week is so exciting for me since it’s Pulse 2023! 😍🔥 Here’s the new list for this week: DealHub.io: Director of Customer Success Operations - https://bit.ly/3MgqxaS SiteMinder: Director, Onboarding. & Customer Success Operations - https://bit.ly/3nFEtBO Productboard: Sr. Analyst, Customer Success Operations & Strategy - https://bit.ly/42rrt1C PubMatic: Customer Success Operations Manager, EMEA - https://bit.ly/3SL9boa FORM: Customer Success Operations Specialist - https://bit.ly/3LURYFP The Stepstone group: Customer Success Operations Executive - https://bit.ly/42pQUk5 Exabeam: Customer Success Operations Manager - https://bit.ly/3HWUmdM Rapid7: Senior Customer Success Operations Manager - https://bit.ly/3HZ3Ghd Birdeye: CS Operations Analyst - https://bit.ly/3W9fAuW Lumen: Senior Gainsight Administrator - https://bit.ly/44OUtSv Signifyd: Customer Success Operations Analyst - https://bit.ly/42SJ5U5 Chewy: Prod

The CS Ops Mentor program has been around for a few years and program-coordinator @danielleallwood has witnessed a growth in not only the number of people volunteering to become a mentor but also the spread of the experience and skill sets of folks volunteering.  Danielle is on a mission to identify and recognize people who come forward to offer mentorship to folks starting out in the industryand she offers this key perspective...“Even if you have one year into CSOps, there could be something that you can teach someone”So, Join the CS Ops Mentor program todayHere are some best practices for joining The program is blessed by many great minds from the industry and our GameChanger friends and it’s a special one to be a part of So join today and let us know in the Comments below for a good looking badge on your profile :)  Also posted on LinkedIn. 

It’s a day to be celebrated when everyone on both the leaderboards Customer and Employee has a profile pic.👷🏾Ok, that’s how it is right at this moment!It took some time to get to this day and it will always be a smaller percentage, and it’s totally fine to Create an account in 3 minutes to just ask a question,what we can learn from our famous friends who enjoy a residency on leaderboards most weeks is...taking another 5 minutes to complete your profile helps us get started on the right foot for a fulfilling tenure on the Community in the long term. Also posted on LinkedIn

Hello community friends,Wishing you all a Happy May month ahead!😍Here’s the new list for this week: Udemy: Director, CS Operations - https://bit.ly/3KS60Zn Thomson Reuters: Director, CS Operations - https://bit.ly/41jMaLR Security Scorecard: Senior Customer Success Operations Manager - https://bit.ly/418dmww Whatfix: Senior Manager, Operations - https://bit.ly/3nuzmnG Level Access: Senior Customer Success Operations Specialist - https://bit.ly/418hoFe PubMatic: Customer Success Operations Manager, APAC - https://bit.ly/3JPuCkS PubMatic: Customer Success Operations Manager, Mid Market - https://bit.ly/3HGvBT5 Infobip: Salesforce Administrator - https://bit.ly/3HGsbjc Zelis: Salesforce Administrator - Associate - https://bit.ly/3LWRoZ4 Payhawk: Strategy Manager - Customer Success - https://bit.ly/3LViJeq DocuSign: Sr. Gainsight Administrator - https://bit.ly/3LZ8yFq Scale AI: Director of Customer Operations, Enterprise - https://bit.ly/41bGZNA Talend: Sr. Gainsig

Hi everyone,Let’s look back & see what roles are still open from this month! Here are some new opportunities for the week: Newsela: Analyst, Customer Success Operations - https://bit.ly/44k8zv9 TheGuarantors: Director, CS Operations - https://bit.ly/3L9UnMg Intelex Technologies ULX: CS Operations Leader - https://bit.ly/3nE0EaR Techaxis Inc: Customer Success Operations - https://bit.ly/41zh0Rj Atlan: Customer Success Operations Manager - https://bit.ly/449ofRs Webgility: Customer Success Operations Lead - https://bit.ly/3AHOKQt Gitlab: Senior Customer Success Operations Analyst - https://bit.ly/3NluuvO Alcority: Customer Success Operations Analyst - https://bit.ly/40Qix4a Branchspace: Customer Success Operations Analyst - https://bit.ly/3L7gBP2  Here’s a quick-round of April opportunities that are still open for hiring -  SiteMinder: Director, CS Operations & Onboarding - https://bit.ly/3KHRbr4 Relativity: Senior Gainsight Application Administator - https://bi

Hello hello,Making way for more opportunities for you! ⭐  Here’s the new list for this week: SiteMinder: Director, CS Operations & Onboarding - https://bit.ly/3KHRbr4 Relativity: Senior Gainsight Application Administator - https://bit.ly/3UQc5ZS Labster: Customer Success Operations Manager - https://bit.ly/3AdveLu Trellix: Customer Success Operations - Lead Analyst - https://bit.ly/3ooHw17 Cloudbeds: Director, Customer Success Operations - https://bit.ly/3LlocL7 Causaly: Customer Success Operations Manager - https://bit.ly/41zOfnq Alcority: Customer Success Operations Analyst - https://bit.ly/3oFDXUa SAE International: Customer Success Operations Specialist - https://bit.ly/41BsSCk Intelliswift Software: Gainsight/Salesforce Administrator - https://bit.ly/4496AcW M-Files: Gainsight Administrator - https://bit.ly/3oEQiZ7 The StepStone Group: Customer Success Systems Administrator - https://bit.ly/3AnJNwb Planview, Inc.: Customer Success Gainsight Specialist - h

A Community is this massive A380 and looking at it, it seems ‘how on earth does it even fly’? Well it flies powered by small, intimate, objective-driven groups of people who generate collective value.The Beginner Admins in Training group we all know and love, recently achieved a Big milestone: It crossed a 100 members in only 5 months of it’s existence is a booster-engine for the GameChanger A380.And the A380 experience could be a little overwhelming for a first time flyer.This is exactly what Gainsight’s Sr. Educator @lisa.mirth recognized some five months back to help the new Gainsight admin, cross their beginners chasm, create a safe space to ask Any questions, without getting overwhelmed by the gigantic bigger Community and all the experts with years of experience on it.She partnered with GameChanger’s @revathimenon and @seth to get the ball rolling on this idea, and 5 months of training, knowledge sharing and fun and games later… we have this milestoneHear this amazing story from

Hello folks,I cannot believe that March is already over? 😨A clear depiction of how I felt this month go by... Here are some new opportunities for the week: Sales Recruitment Company: Customer Success Operations Manager - http://bit.ly/3JOM0VF Entrust: Customer Solutions Manager - http://bit.ly/3LXPAzI Innovaccer: Manager - Customer Success Operations - http://bit.ly/3lLqlpo D2L: Customer Success Operations Manager - http://bit.ly/3ZFT2SC Moovster: Customer Success & Operations Manager - http://bit.ly/3KuNEgZ  Here’s a quick-round of March opportunities that are still open for hiring -  Sizigi: Director of Customer Success Operations - http://bit.ly/3ZACb4p PubMatic: Customer Success Operations Manager, EMEA - https://bit.ly/3SL9boa Entrust: VP, Customer Success Strategy & Operations - http://bit.ly/3JqP4bI DeepL: Customer Success Operations Manager - http://bit.ly/3mHdFjC Zycus: Program Manager - CS & Operations - http://bit.ly/3YMmgi8 Dental Intelligence

Hello folks,February has definitely been great - we still have soooo many of the month’s opportunities still open, along with a few new ones! 🔥 Here are the new ones for the week: Nintex: Digital Customer Journey Manager - http://bit.ly/3mb8FU6 DevSavant: Salesforce Administrator- http://bit.ly/3Zc0bL9 LeanIX: Customer Success Operations Manager - http://bit.ly/3kF0D5x Imagine Learning: Customer Success Operations Manager - http://bit.ly/3IYVHBL SoSafe: Senior Customer Success Operations Manager - http://bit.ly/41wQnwK Holland America Line: Customer Success Operations Analyst - http://bit.ly/3Y5ukdv Clarion Events Inc: Customer Success Operations Analyst - http://bit.ly/41E0KyL Mews: Gainsight Admin (UK Remote) - http://bit.ly/3YeJMnT Mews: Gainsight Admin (Barcelona, Spain) - http://bit.ly/3mlaqhG Mews: Gainsight Admin (Amsterdam, Netherlands) - http://bit.ly/3EQxL1b Yotpo: Director Of Customer Success Operations - http://bit.ly/3XAf4WV PubMatic: Customer Succe

Hello everyone,Happy to share that the number of opportunities are starting to pick up again ⚡ Here’s the new list for this week: PubMatic: Customer Success Operations Manager, Mid Market - http://bit.ly/3KScQ0O Udemy: Director, CS Operations - http://bit.ly/3KS60Zn Omada: Customer Success Operations Manager - http://bit.ly/43ovnct Thomson Reuters: Director, CS Operations - http://bit.ly/41jMaLR Cypress HCM: Customer Success Operations Manager - http://bit.ly/3zSFwka Techaxis Inc.: Customer Success Operations Manager - http://bit.ly/41p2X0b Kalderos: Customer Success Operations Manager - http://bit.ly/3GGEcVa ENTRUST: Customer Solutions Manager - https://bit.ly/3LXPAzI PubMatic: Customer Success Operations Manager - APAC - https://bit.ly/3JPuCkS Alcority: Customer Success Operations Analyst - http://bit.ly/3MCzf3I BirchStreet Systems: Customer Success Operations Manager -http://bit.ly/3odBlNl Talend: Senior Gainsight Developer, Customer Success Operations - http:/

The Support experience has come a long way from not having a way to be able to specifically reach CS and PX teams for Support and inSided being it’s own Support function to today, where we have been able to consolidate to essentially One Support Desk for all three product lines.And that includes everything from not only unifying the ticket box but also consolidating all the historic tickets, the Jira workflows and all the way to combining the teams in itself in a way that it does not alter the Support-experience you are used to*Hear Gainsight’s long time Support friend, @mandy_major voice over the work that went in under the hood to make it possible *if not better it with the launch of the newGainsight Customer Support hubreach it from ‘SUPPORT & DOCUMENTATION’ on the header navigation which furnishes under one roof, all the resources necessary to get the best of Gainsight Support. Read the announcement from @insidedtom on the inSpired CommunityAlso posted on LinkedIn

Hello community friends,Interesting set of companies this week 🤔  Here’s the list: Quince: Sr. Manager Customer Support Business Operations - http://bit.ly/410jt6u Kroo Bank: Customer Operations Manager - http://bit.ly/3m3lTCz Task Consultancy: Customer Success Operations Executive - http://bit.ly/3Gg179F Alcority: Customer Success Operations Analyst - http://bit.ly/40XFmDx Interplay Learning: Director of Operations (Customer Success) - http://bit.ly/3Mfo1Sl Absorb Software: Client Success Operations Manager (Contract) - http://bit.ly/3m5um8p VMWare: Sr. Manager Customer Business Operations - http://bit.ly/3KtOcnc Intelex Technologies ULC: Customer Success Operations Leader - http://bit.ly/3nE0EaR SoSafe: Senior Customer Success Operations Manager - http://bit.ly/3ZQhGjw MercuryGate International: Customer Success Operations Manager (Revenue Enablement) - http://bit.ly/40L2buB Actalent: Salesforce Administrator - http://bit.ly/3UcvbZE  🚨Don’t forget to register fo

Hello folks,Marching into a new month soon, but the roles keep on coming! 🌪  Here are the new ones for the week: Applyboard: Customer Success Operations Professional - http://bit.ly/42CyOf7 Yotpo: Director of CS Operations - https://bit.ly/3XAf4WV West Pharmceutical Services: Team Lead, CS Operations - http://bit.ly/3K4Bknq LogiNext: Vice President, Client Operations - http://bit.ly/40dA0Eb Deel: Senior Operations Manager, Customer Success - http://bit.ly/3JG1rj1 RedBubble: CS Operations & Systems Administrator - http://bit.ly/3FW0XnL Zeller: Customer Success Operations Specialist - http://bit.ly/3zbtMJ2 Udemy: Gainsight Administrator - http://bit.ly/3JKrm9j Cloudbeds: Salesforce Administrator - http://bit.ly/3nplWcp Anthology Inc: SeniorSalesforce Administrator - http://bit.ly/40hMVVN BetterEd: Customer Success & Operations Manager - http://bit.ly/42Me30W  🚨If you’re interested to attend our in-person PX training happening from April 18-20,Register here! 

The Admin Office Hours have been providing direct value to configure Gainsight for success, right after the purchase.@baji_bathula took the task of making his expertise available for Gainsight admins during EMEA hours while at a Pulse London with @easton_taylor, and it’s been 5 years and hundreds of customers since, it is the most sought after service people come to the community for.Listen to the phenomenal story from the man himself‘Subscribe’ to the Meetings & Office hours area to spot the next one coming up where you can pick into Baji’s repertoire of Gainsight geekery. Let us know in the comments below if you have benefited from one of his sessions. :)  

Hello friends,Can’t believe we are already past mid-March.Is it just me or are the days flying by like... 🤔 Here are some new opportunities for you... Zycus: Program Manager - CS & Operations - http://bit.ly/3YMmgi8 Dental Intelligence Inc.: Digital Journey Manager - SMB - http://bit.ly/3l4UvE0 Alert Media: Customer Success Operations Manager - http://bit.ly/3yFGzmY Plugg Technologies: Salesforce Administrator - http://bit.ly/40co8SE Moovster: Customer Success & Operations Manager - http://bit.ly/3lsDzay PubMatic: Customer Success Operations Manager APAC - http://bit.ly/3JPuCkS Himama: Customer Success & Operations Manager - http://bit.ly/3yOS4Zd Source: Customer Success Operations Analyst - http://bit.ly/3LztSl8 LeanIX: Technical Gainsight Admin - Integrations - http://bit.ly/3TqdmpG Planview: SFDC Admin - http://bit.ly/3YYUzTl Inside Real Estate: Salesforce Administrator - http://bit.ly/3TrIkgW Auditboard: Associate Program Manager, DCS - http://bit

For any release that sees light of day, Product Operations is the circuitry that moves the feature along the stages from 'Acknowledgement' to 'Release'. VCAMs have been one of the longest running programs that @Cornelia inherited when she joined Gainsight. They are the best e.g. of seeing ProdOps come to life at Gainsight.Being the Community Manager she (also) is, Cornelia’s used her sense of process and rigour to organize, along with VCAMs, Surveys, Betas, Roundtables and so much more.Find them neatly stacked under the tag VCAM‘Subscribe’ to the Meetings and Office Hours area to be notified about the next.Also posted on LinkedIn