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 AI Forward DCS is real, and we’re already experimenting and ideating a lot on this front.Just a year ago, AI in DCS was mostly theory. In early 2026, our team at Gainsight was challenged to figure out where and how AI could be used across our DCS programs, from planning to execution.What started as a project in an AI tool turned into a robust system, and it taught us what it takes to build an AI forward DCS. We call that stretch the messy middle: understanding input-output theory, judging and iterating on your sources and standards, and, of course, writing the rule book.The idea was to take a well-defined motion like onboarding and convert it into a complete digital motion. It took us 60 days to build all of it. That’s very different from downloading a couple of skills and prompting. In this workshop, we’ll get you thinking about your own processes and team dependencies, and help you decide what you need to build. What took us 60 days of iteration, we’ll share in 60 minutes. You can r

This article helps admins, community managers, and moderators manage community content and ideas with CC MCP write tools in Gainsight CC.Overview Content Tools Idea Tools Example PromptsOverview CC MCP write tools let you publish content, manage ideas, and moderate your community through a conversation with your preferred AI tool.Community managers use the write tools to publish and update content faster. Moderators use them to triage topics and ideas in bulk. Product teams use them to keep idea statuses and product areas current without clicking through the community interface.Note: Claude users, refresh your tool list or reconnect the CC MCP connection. Check that the new write tools appear in your tool list. Write tools are only available to Admins, Community Managers and Moderators. Regular community members can only use MCP read tools.For more information on how to setup MCP, refer to the Set Up Gainsight CC MCP article.Content Tools Content tools cover creating, editing, publishi

Our Community kickoff is coming up in October and I’d like to do something special for it! We are looking at potentially doing a Community bingo (got the idea from another community) where we provide either a list of emoji’s that we will hide in several places for members to find, or provide a list of actions to take (complete your profile, ask a question, etc). Has anyone done this before and able to share about their experience? Would love to hear any lessons learned, pitfalls to avoid, and what really worked well. Any advice would be greatly appreciated. I want to avoid hurt feelings as much as possible. 

This article helps admins enable and understand AI-powered user profile moderation to automatically screen new users or accounts.Overview Limitations How User Profile Moderation Works Role Exclusions Enable User Profile ModerationOverview User profile moderation uses AI to automatically screen user accounts for spam or NSFW signals in the community. Accounts that are flagged are automatically banned, which stops bot and spam accounts before they can participate in the community.User profile moderation evaluates account data using the same moderation approach that is applied to community posts. The following user profile fields are analyzed during screening:  Profile Field Description Username The display name selected by the user during registration. Email address The email address provided during account creation. Signature Any text the user adds to their profile signature field. Profile fields Additional profile

NOTE:  TODAY’S SESSION WILL START 1 HOUR LATER THAN USUAL due to scheduling conflct.Hello everyone!This thread is for today’s upcoming Thursday Admin Office Hours session, Thursday, October 1, 2026 at 12pm PT / 1pm MT / 2pm CT / 3pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, October 1, 2026 at  12pm PT / 1pm MT / 2pm CT / 3pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97839906826?pwd=88gXZ7tmsZEX1V6sFoRB6cYPp8Uz28.1&jst=2 Meeting ID: 978 3990 6826Passcode: 774757 For dial-in info by your location, find your local number: https://

We are building custom Community widgets with role-based visibility. Our widgets check the viewer’s Primary Role before loading their content modules, but we also need server-side authorization to prevent unauthorized users from calling the connectors directly.Does Developer Studio support a server-enforced Primary Role allowlist per connector, rejecting unauthorized requests before the upstream API call? The documented template user context exposes identity but not Primary Role. Is there a supported authorization mechanism or conditional authorization step for composite connectors?Separately, does segment-based Widget Visibility prevent custom-widget scripts from loading and init()from running, or does it only hide the widget?

I’m interested in how CS teams have handled this when expanding into a new region. Say you want a CSM based in another country because you’re starting to build a customer base there, but the company doesn’t have a local entity yet. A contractor might work for some roles, although it seems less suitable when the person is really joining the team as a normal full-time employee.I’ve also been looking at the employer of record route, specifically Globalization Partners, as a way of handling the local employment side without opening an entity straight away.I’m particularly interested in whether using an EOR changes anything meaningful for the CSM or their manager, or whether it mostly sits in the background while the employee works like everyone else on the team.For anyone who has scaled a CS team internationally, how did you approach the first few hires?

Hello All,We have once skilljar domain active and connected to CC. The SSO is in place and user management is with CC.We are in the process of creating a second Domain. How would hte SSO be set up in this instance?I can only include one domain in the CC<> Skilljar integration. Any help is much appreciated.

Hey everyone 👋My session title has a "vs." in it and I'm going to spend 45 minutes explaining why I've never actually had to choose.I look after both sides of that title at Sonos: r/sonos, where the moderators invited us in a few years back, and our owned Community Forums. Similar customers, same products, very different jobs. That became painfully obvious during our 2024 app launch, when Reddit set the temperature within hours and the Forums ended up holding the record. What I'll be covering:🏠 Rented land vs. owned land and what each one is actually good at🧑‍💻 Why u/KeithFromSonos works where a brand account wouldn't (and what it costs)🔥 What a rough patch taught us about showing up, including when your CEO posts on Reddit under his own name🔁 The handoff: Reddit surfaces the issue, the Forums document the fix, search and AI send people back to it📊 Measuring each channel on its own job and reporting them together If you've ever been asked "why do we need a forum when everyone's