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Customer Education (CE)

Create compelling learning paths and a cohesive learning experience

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jgasparro
jgasparro
started this topic

New to Customer Education (CE)? Check out Gainsight University!

22 Microlearning Courses on Customer Education (CE)!If you’d like to learn more about CE, check out Gainsight University. We’ve got 22 innov...
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cdonargo
cdonargo
started this topic

All Gainsight CE Frequently Asked Questions!

We launched the Gainsight CE Series to address common questions we frequently receive and to provide clear documentation in areas where we’v...
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cdonargo
cdonargo
started this topic

Previous and Upcoming Gainsight CE Office Hours Sessions

Missed out on or looking for any upcoming Gainsight Customer Education events? You’ve come to the right place!   Previous Sessions: Gainsigh...
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80 Topics
cdonargo
cdonargoGainsight Employee ⭐️
posted in Customer Education (CE)
Gainsight CE FAQ Series - How do I Match our Branding to CE Communications?

Do you know how to invite learners to activate their accounts in CE (FKA Northpass), nudge them to continue their courses, or deliver earned certificates directly to their inbox? Look no further – just harness the power of native CE communications!  📱💻 🔔🔌 📩 🤳Here are some essential tactics to increase open rates and ensure these communications feel like they're coming directly from your company: 1- Ensure Email Templates Visually Mirror Your Branding 🖍 Navigate to the Communications tab, select the specific email you wish to customize (you’ll see below I’m editing the Inactivity Nudge), and click on Content. Look for the three dots on the right, and choose "Restore Default Content". Upon doing this, your school colors and logo will automatically fill into the email! ⬇ ⬇ Pro Tip 🧠 If you have an email live and crafted already and want to update your logo, colors, etc, make sure you save the copy of your previous email, because making this visual change will default the email bac

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cdonargo
9 months ago
NormRasmussen
NormRasmussenGainsight Employee ⭐️
posted in Customer Education (CE)
Will you be speaking at Pulse 2024?! We sure hope so!

Hello Gainsight CE (formerly Northpass) family! We’re gearing up to have an incredible Pulse this year in St. Louis (new location!) and we want YOU to share your story and take the stage! Take this opportunity to share your Customer Education Success Story with the wider Customer Success world.This year’s Pulse is really focused on Customer Impacting SaaS - this includes Customers Success, Product, Community, and Customer Education!  💫 HERE is our speaker nomination form💫 We often get a lot of questions around “How can I set myself up for success to get selected to speak at Pulse?”  Well, keep on reading to learn more. I'm going to list out some advice to help set you up to increase your chances of being selected - it doesn't need to hit all of these points, but the more the better! Formatting your talk:Problem, Solution, and Outcome 🫡 Some of the most engaging talks stick to a linear path of illustrating what the problem was that your team needed to solve for, what the solution was

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kathleenkenny23
9 months ago
kathleenkenny23
kathleenkenny23Gainsight Employee ⭐️⭐️
posted in Customer Education (CE)
Gainsight CE FAQ Series - How do I use Milestones in CE?

Add a Milestone  Milestones are a helpful way to ensure your learners are engaging with content in the way you need them to. 👀(More FAQs listed at bottom of page on Milestones!) What is a Milestone?Think of milestones as specific metric learners must meet in order to proceed within the course. You can choose to leverage milestones to encourage users to voluntarily engage with the content in a specified manner, or to require users to complete the criteria before they can move forward in a course. Why would I want to use Milestones?Many Gainsight CE (FKA Northpass) clients create milestones that require users to complete a quiz with a particular score, for example, 70%. The users will not be able to view content or complete the course until they successfully receive 70% or greater on the quiz and successfully meet the milestone. This ensures your learners are absorbing material presented and that you're able to measure success.  How do I set up Milestones? Step 1Start in the Content tab

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kathleenkenny23
10 months ago
kathleenkenny23
kathleenkenny23Gainsight Employee ⭐️⭐️
posted in Customer Education (CE)
Gainsight Customer Education | FAQ Series!

 Hello there, Education Friends!   My name is Kat Kenny and I lead the Customer Success teams here at Gainsight for our CE (Customer Education; FKA Northpass) and PX (Product Experience) products.  CSMs are here to help provide industry and product best practices, thought leadership, and aligning on your goals to ensure we are customizing recommendations to help achieve desired outcomes.  Ultimately, we want to ensure you are getting value from our product and that you are able to measure the impact to the rest of your company. Scale & Efficiency I think we’re all feeling and hearing that we are in the Era of “Do More with Less”.  Especially since AI has entered the picture, companies are looking to understand how to become more efficient, scale their efforts, and identify more 1:M methods to exponentially increase efficiency and decrease cost to serve(here’s a great blog post about how Customer Education and Community play a big impact on this topic!).  This also increases stickin

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kathleenkenny23
10 months ago
Andrew Brown
Andrew BrownGainsight Employee ⭐️
posted in Customer Education (CE)
Get to Know Gainsight Customer Education

Hey, there—thanks for stopping by to learn more about how Gainsight Customer Education can help you digitize training and drive better outcomes for you and your customers.Here’s how: Course Creation: Easily create or upload multi-format courses (videos, quizzes, ILTs, and more etc.) that cater to different learning styles and keep your customers learning about your product. Delivery:  Motivate customers and increase their product proficiency with learning paths and courses tailor-made to their unique challenges and product use cases.  Learner Engagement: Deliver timely and personalized communications to ensure your customers stay engaged with your academy and content.  Branding & Customization: Match your academy to your brand standards by uploading your logo, color scheme, and graphics. Customize your academy even more with flexible templates, or use data in your tech stack to deliver personalized experiences that help your customers unlock product value. Analytics & Administr

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Andrew Brown
1 year ago

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