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We want to get a wholistic review of all links tracked in an email and how they stack against each other. This include if a link is not clicked. However, all I can find are objects like Email Raw Events that only capture a link, not a list of links tracked. is there a way to get a raw list of links tagged for tracking?

I want to know if it is possible for an engagement to switch between different pages within my app or can it just stay on a single page?

I have a question regarding users who leave their orgs and want to maintain their user name and history.We currently have SSO enabled which allows them to login.  If I manually reset their password, can they simply log in as that user bypassing SSO?  Otherwise, we need a way to change his user credentials so he is the same person when he gets a new email address.

Hello Team,When trying to download the related list report which is pivoted/not pivoted the date column values in xlsx are not honouring the sorting order we applied.Which means the sorting we applied in the original report is not reflecting in downloaded xlsx.Even it’s an expected behaviour in pure SFDC it is might be hectic for customers who doesn’t want to filter that data again in excel.

Hello Team,When trying to download the related list report which is pivoted/not pivoted the date column values in xlsx are not honouring the sorting order we applied.Which means the sorting we applied in the original report is not reflecting in downloaded xlsx.Even it’s an expected behaviour in pure SFDC it is might be hectic for customers who doesn’t want to filter that data again in excel.

Our RSS feed does not provide any content, while new topics have been published. What could be the problem? Is there a some setting that needs to be done?

Hello, I was wondering if we are able to download a list of all the active and inactive rules we have in the rules engine with their description and also the rule details. Thank you,Yash Agarwal

We are using the scorecard exception to change the overall score if the score for a particular measure is yellow, orange or red.BUT, if the overall score is Orange and the exception score is Yellow, we don’t want to improve the overall score and override it to Yellow, we like to keep it Orange.It seems I can only use the measure in my exception criteria and NOT overall score. Can anyone think of a way to make sure that I ONLY negatively impact the overall score with exceptions?Thank you!!

How long does it typically take to implement a success plan?

Hello all, Let me introduce myself briefly. I've been a Proximus forum moderator for a few years and I've just discovered your forum.I am simply contacting you because I do not have access to the product idea page. Would it be possible to give me access?Thank you very much :)

When will Gainsight retire the current C360 for the C360 Beta? 

As a continued evolution of my previous posts about Using Merge tokens in Engagements, Setting PX User attributes with a custom Engagement button and Creating PX Custom Events with a custom Engagement button, which are all excellent capabilities that you can build into your own amazing Engagements right now, I have another new one for you all …  This time, I am putting all these use cases together and throwing in … at no additional charge … the added capability of setting an Account attribute when the user clicks a custom Engagement button.   There are definitely some compelling use cases for asking users to set specific PX Account attributes related to improved Analytics filtering and Engagement Audience Logic targeting, plus I know that many of you can come up with some other excellent ones.  Be sure to post your suggestions in the thread below so others can benefit.  Thanks in advance!!!! The specific customer use case requirement that spawned this post was:------------------How can

Hello, I have built a JO to send emails to NPS Detractors. The ask from Marketing is to send a specific email template to responses with NPS comments and a different email to ones without NPS comments.  I know that I can’t filter on the NPS Comments text field but wondering if there is another way to do this. Thanks,Nathaniel

I thought I had seen a post about this, but could find anything through search so apologies if it's a duplicate. Having to add new filters to a Query Builder task is a huge pain because you can't drag the field to where you want it. I have a program running daily that I now need to stop, duplicate, and add a new qualifier to. The new field being 'P.' needs to be in the same clause as H or I. I have to delete J-O to get P in the right position, re-add J-O and their values, and rewrite the logic statement. This should not require this amount of rework.

Hi, it would be useful to have a generic link to the users’ profile card we can use when we need to communicate where they can update the information on their profile card. 

We’re frequently getting questions from our team to analyze ‘all the CTAs’ that are currently active. In the past we created a ‘master CTA database’ in a spreadsheet to share out with stakeholders, but obviously that is difficult to keep up with manual updates. How is everyone keeping CS stakeholders informed of your ongoing/active CTAs, not just updates for new things you’re implementing? It seems like there isn’t one central source in Gainsight to easily share the things they want to see: CTA Name, Trigger Criteria (customer segment), Playbook Tasks, etc

Im new to the Gainsight Admin role and one of my end users is asking this question: when I check Customer 360 and Customer Health, Under Measure Groups, Adoption scorecard show N/A even though there appears to be usage data. please see the screen shot 

We just had an internal webinar at Gainsight where @gopal_rao_kallepu took us very patiently through the newly minted C360/R360 view. If you are on the fence about migrating to NXT, this functionality will seal the deal for ya! So many goodies in a single release!Chronological view of key milestones depicting the customer journey: ARR change, Opp close, EBR, CSM change, Stage change etc. It addresses many of the UI improvements for admins It gives power to the end users It is much more beautiful and intuitive. The design is very thoughtful to hide complexity from the end users/admin but at the same time not compromising on configurability. That combination is rare to achieve. Preview functionality of the customer journey AND preview functionality for the views Addressing the complexity on the relationship 360 view and hierarchies The ability to add logo of the customer in the C360 Smart improvements to the UI to show configuration options such as bringing Timeline to the main view. 

Are there any pre-made decks for Gainsight?I am looking for Success Plans Overview, to be specific. If not, is there any info I could use to present this section to my team?Thanks!

Can I attach a deck to an email template in JO? Thanks!

Hey everyone,We are currently in the process of adding the NDR to Gainsight. Currently we calculate them on the level: Market Segment → Region → Subregion. Since it is a percentage, we cannot then calculate it correctly for the whole company (or per market segment or region), as the average over percentages unfortunately leads to a distorted result.  Have any of you ever had a similar problem and can help me? Thanks in advanceAdrian 

This thread is being redirected below so community members can vote on this topic. Launch engagement, guide, article, etc. from engagement, button. link, etc. | Gainsight Community

Hi There!I am a new admin trying to help guide my CSM’s with the Success Plan and need some help.Here are some of their questions/concerns:How long will it take to implement this function of the tool? In a perfect world, what kind of behavior would we like to see the users exemplifying each day/week/month in order to say it was a successful rollout? How does the tool work/what are the functionalities?Is this something you can help walk me through?  Or at least help me answer their questions better.Thank you so much!

Hi, We are looking at introducing the ability for helping admins do a test run of a program. There have been several threads discussing on the same and several aspects to this. The problem we are trying to solve is as follows -  The journey designer configures a complex program spanning several steps and finishes the mapping and also syncs the source or has an idea of the fields he wants to bring in from the source. The designer wants to see whether the journey works as per the configuration and wants to do a "Test Drive" with a sample participant and wants to walk through the journey. Currently , there is no easy way to do this without involving cloning of programs and multiple configurations. This has been a recurring pain point which we want to address. PS - This thread is about the program design and helping the designer in evaluating if the individual steps configured in the program are working as per expectations for the business case you are trying to solve. Testin