Discuss Gainsight Products

Looking for a chrome extension or something with this functionality.

Hoping to find a solution to scheduling a JO to send to a recurring set of particpants quarterly. Current functionality of GS’s JO schedule doesn’t allow scheduling past monthly. 

As I work through updates and tweaks to Dashboards, it would be great to have a “draft”. Once you hit save, the changes are immediate. We often need time to work on something, fine tune, update the global filters (which are painfully slow often), communicate, then publish. The way we are working through this now is copying a dashboard and updating the naming convention with V1, V2, etc.    It would be nicer to be able to work in a draft state and then publish, that way we aren’t have to go through the duplication process for simply switching out a report or two.This also helps keep our dashboard list clean and minimal (no long list of versions).

The AO Emails being a Standard object, is not configurable to include a lookup field to the Account object. These are the only two lookup fields present on that object.  How can we achieve the desired result to show the contact name, side by side with the account name?

Hoping to get some insight on filtering a report in JO. This program is going out to a specific set of internal contacts. A filter needs to be applied to the reports for a particular date however the filters in JO only applies to fields in the particpants source. 

Hi All - I believe this exists but cannot remember what it is - and none of my guesses have worked.Isn’t there a page where we can send people to create an account, like:www.community.yourcommunity.com/joinor /registeror /createanaccountI cannot remember what it would be! Any help appreciated. 

Incorrect formula properties in summary line on Row enabling in Reports. as shown in picture 2.Picture 1:The Field Email Open Rate is calculating using formula EMAILOPENCOUNT/EMAILSENDCOUNT.Picture 2:On row enabling on Company Name the summary line highlighted in bold font as shown in below picture. By default date and string fields are counting up where as numeric fields are summing up.In this case, if we are using any formula fields on numeric datatype the same formula properties are not considering for summary line. Which is giving misinterpretation as Email Open Rate for total Company resulting to incorrect value 360.89% but it should be 28.28%.Please consider this enhancement/fixing the error below on consider the same formula properties for summary li

It would be ideal to be able to filter the answers of our survey in the integration that exists with PX and Slack, through which we receive notifications every time someone responds to our survey.  For example in Slack we would like to be able to filter only the "Detractors" who are "Admin" users. For now we can only select to receive all responses, but there is no option to filter and this would be ideal in order to take more immediate actions depending on the user type who is answering.  In our specific case we would like to receive notifications when they are Admin users since they are the people who have more access to our tool.  

Hello, I am unable to find an object called Customers in Gainsight I found this piece of documentation which states: 

Hey Team, Working with a customer and we find It would be highly beneficial to allow a user to set their 'default' timeline entry type when creating an entry from the calendar integration. Would this be a possible enhancement?

What’s best practice when someone leaves your organisation, but has posted on your community. How do I change their status/usergroup to show that they no longer work there?  Thanks 

Hi there!Wondering if someone can point me in the right direction as I’m looking to edit our introductions bar widget. I read an article that mentioned you can edit them in the background underneath the “phrases” section but I can’t find it anywhere.Screenshot below of our current introduction bar. I want to update the value props and rather end it with the CTA: Ask your question - I’d like to update it to “Join the community”. Any help is very appreciated :) 

In a recent support session, @matt enbar showed me a great trick for adding a URL parameter that disables the custom CSS on your community. It’s very helpful for comparing out-of-the-box to what you may have customized with CSS. Asking here in hopes Matt can answer so I can find it again in the future (and so others can benefit) :) 

Hi there!  Due to the limitation of not being able to export the reports in Journey Analytics as a CSV (only an image), I’m trying to replicate the dashboard in Report Builder but for the life of me I’m not able to replicate the results from Journey Analytics in a report. Part of it appears to be that we cannot create Formula Fields. For example, I have I’m trying to display Send, Opens and Clicks for JO Programs in a single report. I’m using the following:  Email Log V2 → Show Me:Count of Sent Count of Number of Opens Count Distinct of Link ClickedGroup by → Source Name.  From what I can discern, the primary issues I have are that Opens and Clicks are numeral values for the number of times in which either action was completed by a recipient (ie, opened an email five times, clicked the link twice). It looks like that I

In our moderation process, we add a specific moderator tag to questions that haven’t received a reply in >12 hours. This puts it into our moderator’s workflow. Currently, I’m doing this manually at the start of each day. I have a filtered view saved and then I add the tag to questions that newly fit the criteria. My question: Is there a way for me to automate this? Is there a solution using Zapier, the API, or something like that to automate adding the tag after X amount of time? Zapier gives me the action half for the automation, but I need a solution for setting up a trigger based ontime since published > 12 hours # of replies = 0Any recommendations? 

Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience. The v6.32 release is live in NXT orgs in the EU as of April 23, and for US customers on April 30. Check out the release notes. Some highlights from the NXT release include:DATA MANAGEMENT HORIZON EXPERIENCE: Data Management Horizon Experience includes new and improved functionalities to easily manage data. Admins can now view, add, and delete records in Gainsight Data Management via the Data O

Hello,  I have noticed that my header logo is grainy. Is the site compressing the logo? I have tried to other images and it seems to still be doing this?  https://community.streamsets.com I have added the images I have tried. 

Anyone successfully running a Slack community alongside and integrated with their inSided community? I’d love to hear how you have the two working together, have things setup. Feel free to DM me and we can set up some time to chat.

Hey Team, Speaking with a customer today and we would like the ability to see the entire legend when exporting a pie chart report. On the dashboard you can scroll through but when you export you can not see additional fields.   

I’m pretty sure this has been asked before but I can’t for the life of me find the post so I’m making another. Sorry about that! We have asked users to report a post when they find a broken link. This is fairly common as a result of shutting down our old support website. Whenever a post is reported, a brand new topic is made in a publicly-accessible subforum, as shown below:  Is there a way to stop this? Or to change which subforum the topic is posted to? I manage the reported posts on the back-end so usually end up missing these new topics. None of my users need to see these reports, so I’d rather not have them on the front end at all. 

There isn’t any option for archiving the Success plan templates. In NXT as as workaround we can mark them as inactive, that would make them not show up in the available Template list but there isn’t  any option to mark the templates inactive in SF version of Gainsight.It would be great to have an option of archiving Success Plan templates or atleast making them inactive in the SF version of Gainsight.

I’m working on the idea of tying an event to a specific group. Going forward I would very much like to tie the RSVP to an event in InSided to joining the group BUT today I just need a way to add people to the group if I want to… Anyone faced a similar issue, found something I did not?

Hello, is there a way to config the user preference using the javascript sdk (ie. aptrinsic(…) ) instead of the rest api (https://support.gainsight.com/PX/Instrument_Your_Product/User_Preferences_for_Tracking_and_Engagement) ? Similar to:aptrinsic('config', 'enableTag', false)but instead of opt-out everything, we want to be able to set individual user preference model, ie. trackUsage=false, productUpdate=true, guidedTours=true.. etc