Discuss Gainsight Products

Now that we can configure a category page with widgets, I would like to stop using all the custom pages I had created to tackle this usecase. However I would prefer not to have to manually re-do all these category pages.Is there a way to easil copy/paste widgets or something else that would make this whole process easier 😅?

Hello,I have a question related to Timeline integration with Salesforce.Now, I have an Activity Sync Job setting as following:    Sync to [Salesforce Tasks].    Sync Frequency [Real-time Sync]. So, once CSM creates a Activity Timeline record with related to Company, then it will be synced to Salesforce Task as following current setting.In this situation, if I enable Timeline Integration setting with having the following setting, what will happen??    Object [Event]    Integration [Salesforce]    Related to [Account]    I am afraid of the situation like this:1. Create a Event related to Account in Salesforce2. The event is synced to Gainsight ActivityTimeline3. The Activity will be synced back to Salesforce Task automatically4. Finally, two records will be exist in Salesforce (One record in Event, the other record in Task...)Is this happening? or not happening?If not, which mechanism will prevent from this situation? 

Hi folks,Is there a way to set up a .well-known folder for a community site? I'd never heard of it before yesterday and now have a user bent out of shape we don't have it.

Views for new articles aren’t loading and are staying at 0, but reply count is >0. I’ve tried reloading, closing tabs, logging in and out, but not sure what else to troubleshoot. I just submitted a support ticket, but I wanted to post here to see if anyone else is experiencing this or has and if its a bug. It’s on an article announcing an important product release to our community, so views are an important KPI that I am trying to track. 

Hello everyone! We currently send out weekly emails through CC to our community members. I know we can see some email information out of the box (emails sent, delivery rate, open rate, etc.), but I want to see what the email recipients are actually clicking on. Does anyone have a tool they use to see this information? Any help is appreciated!

How do we decommission CE now that we have successfully migrated to Skilljar? 

Hi all!We launched our Gainsight community about nine months ago and currently operate as a private community. As we continue to grow, we're exploring whether a hybrid model might create a better experience for both prospective and existing customers.We're looking for honest feedback from those who have made a similar transition or who have considered it.Some questions we're hoping to learn more about:What benefits have you seen from a hybrid community model? What challenges or unintended consequences should we be aware of? How has it impacted community growth, registrations, and engagement? What effect has it had on website traffic, SEO, and content discoverability? How do you balance accessibility with customer privacy and exclusive member value? If you've made the switch, what would you do differently?We're genuinely looking for diverse perspectives, lessons learned, and any advice that can help us make an informed decision.Tell us the good, the bad, and everything in between!Thank

Hello!I am looking for any advice where you have integrated the community platform into the new customer onboarding journey.. We are currently brainstorming ways to encourage our new customers to use the community platform and make it an integral part of the journey.Let me know if you have any advice! 

What would be best practice for tracking users with PX as they move from our Community to our Skilljar Academy? Should I use a single product snippet on both themes?ORDo I use separate products for the two environments? If the second, how do I identify the user as being one and the same?Thanks in advance,

Hello,Has anyone had success syncing Zoom events to their Gainsight calendar? I have it all working fine, but Zoom isn’t sending over any description. I’m curious what endpoints you’re using to see if I’m on the wrong track.

Hello Experts,I have a use case where some large customers want to have a private area to submit ideas. There is a security component, so they want to be able to submit ideas to our teams but not necessarily share with other customers. I know this sometimes sounds contrary to the obvious- but considering privacy concerns regarding competitors, industries and even location this is a topic to consider. Easiest solution is to allow ideation as a content type within the user groups. Would love to hear other potential solutions/feedback?Perhaps making an anonymous account for posting ideas on behalf of customers who don’t want to be associated with the idea but can still track them. TIA for your ideas and feedback!!!Sara

On 1st July 2026, we hosted our CS MCP webinar as part of the CS in Practice deep-dive series. Here's a short recap of what Gainsight MCP is, why it matters, and the everyday workflows it unlocks. Why MCP Matters?The shift is simple. Instead of AI in a tab, a separate tool you feed context to by hand, MCP puts AI in your CS workflow, with your customer data already available to it. Before MCP: Five manual steps across multiple tools. Open Gainsight, copy the health score and ARR, paste into your AI tool, remember you forgot the open CTAs, switch back, re-prompt, then log the result manually. Context gets lost and time gets wasted. With Gainsight MCP: you just ask."Summarize this account to help me prepare for [Customer Name] renewal." "What topics should I cover in my next QBR with [Customer Name]?" "Show me CTAs with no activity in 14 days." "Create a renewal-risk CTA for [Customer Name]."AI is only as useful as the customer context it can reach. MCP gives it that context. What is MCP

Hey Gainsight Community! 👋Really excited to share the recording and deck from our latest webinar where we explored something that has genuinely changed the way I work with PX data MCP (Model Context Protocol).What is MCP in simple words?MCP is a connector that links your Gainsight PX account directly to AI tools like Claude and ChatGPT. Once connected, you can just type a normal English question and get real answers from your own PX data no reports to build, no filters to set, no exporting. Just ask and get the answer in seconds.What we covered in the session:We started with the basics what MCP is, how it works, and a live setup demo showing exactly how to connect PX to Claude in under 5 minutes. Both the admin setup steps and the individual user connection steps were covered in detail with screenshots.Then we walked through a simple but powerful 4-step workflow — Find → Understand → Fix → Verify that you can use every week to identify low-adoption features and take action on them.Aft

Is anyone else experiencing issues with the Callout boxes? All of our existing article drafts are not showing them. When we select the Callout option, none of the colors are available.  

Hello everyone,I am product manager for CSQL and trying to connect to customers to understand their needs and experience with CSQL.I have 3 questions that I want to ask you.Do you use CSQL or wants to use it ? What are the usual issues faced by you while using CSQLs? How can we make it more valuable for you ? Your feedback is immensely useful and would help us define future roadmap items.Our main aim is to improve the CX with CSQL and make it more valuable to them. 

The dashboard shows view counts. Can we also see “who” is viewing content? Thanks

Hey there :)I am currently building another custom page for our knowledge base. What I would love to do is showing the most popular articles of the last 30 days. That means not the most popular topics we released in the last 30 days, but exactly those who got the most views in the last 30 days - does someone know if this is anyhow possible?I don’t know if it’s possible to link a html widget to the backend so it uses information from the analytics. We hoped to display the most popular topics of the last days because that’s likely something new users are searching when using the knowledge base so like the dynamic content widget but sorted by another variable.If somethings unclear, let me know - not sure if I described it properly. :DRegards,Paul

Is it possible to use a CTA and “escalate” it to a Customer Goal? Here’s my use case:Our leadership team wants more insight into the commitments our teams are making with customers. We have AI Follow Up turned on, so we would like to use the auto-generated notes and the Add CTA function there. If there is a broader commitment made to a customer, we would like the CTA to have the ability to be escalated or pushed to create a Customer Goal as Customer Goals are going to be executive facing.Is this feasible? Does anyone know of a workaround? Alternatively, if you have a similar need but a different workflow, I would love to learn more! Thanks!

I’m running into issues with cyberduck.  What are other ways I can update data on the C360 from data in a csv?

Hello there, I am trying to create a success plan but it does not let me. And I see this error Cannot read properties of undefined (reading 'translate').Anyone has the same?Thank you Pax 

I am developing Success Plans for the CSM team and realize when they have a plan assigned to them they have to fill out description, highlights & action plan. Is there a way to add default text to these plans so they don’t need to fill this out each time? I am only able to edit the title. I do realize I can delete these and replace them with custom fields which may be the work around but before I do all that wanted to check here first. Thanks!  

Have you been looking forward to an improved way to reach your customers In-App?We have been working on a new Engagement experience as part of PX.Creating and managing In-App Engagements should feel effortless. We have aimed for a full-scale revamp and we are finally at a point where we want to show you what we have been building.Here is what we have heard from you in the past:The editor needs to be the same for all engagement types, not just some Button actions should extend to other components too, text, images, and more Preview and live designs should look identical, no CSS conflicts The editor itself needs to be simpler to use Ability to collect feedback inside Guide engagements Easier ways to edit and manage templates Positioning components, especially buttons, is harder than it should be Save, launch, and pause actions are scattered and need to come togetherWhat have we worked on? Here is what it looks like in practice:One editor for everything : Dialogs, Tooltips, Banners, Badge

Customer Communities June 2026 This month we're shipping new AI integrations, more customization controls, and Pulse Library is live with every session on demand.Let's get into it! 😀 Connect Your Community Data to Any AI Tool with CC MCP (Beta)The Gainsight Customer Communities MCP server lets you connect your community directly to Claude, ChatGPT, or any MCP-compatible tool. Surface unanswered questions, pull engagement trends, review moderation queues, and access contributor rankings without waiting on a custom export.Learn More Get Conversational AI Answers Inside Your Community with Forethought (Beta)The Forethought AI Agent integration brings true back-and-forth dialogue to your community search, so members can ask questions, follow up, and get accurate answers without starting over. Connect your Forethought agent's knowledge sources and helpdesk connectors directly to your community search experience. Learn More Customize layouts on every page in your communityThe No-Code Layout

Customer Success June 2026  We’re excited to share the latest insights from across the Gainsight community. Inside, you’ll find updates designed to help you learn, connect, and grow. We hope you enjoy exploring what’s new, discovering fresh ideas, and finding meaningful ways to engage with the broader Gainsight family as we continue to grow together. Let’s dive in!  Bring Even More Customer Context Into Gainsight CSIf you've been using Gainsight CS MCP to bring customer data into your AI workflows, our recent enhancements are bringing even more context — and less friction — right when you need it.What’s new: Your reports are now part of the conversation: CS MCP can now use your existing Gainsight reports, including custom fields, team terminology, permissions, and report logic. You can also adjust fields and filters as needed. Pull up your portfolio without extra steps: Say “my portfolio” and MCP applies your company and relationship filters. Find the right contact is easy: Ask for key

Product Experience June 2026 This month we're giving you a new way to talk to your product data, more flexibility inside In-App Hub, and centralized brand controls to keep every engagement consistent.Let's dig in! 😀 Talk to Your Product Data in Plain English with PX MCPThe Gainsight PX MCP server connects your product data to Claude, ChatGPT, or any MCP-compatible tool so you can ask questions and get instant answers about adoption, engagement, and feature usage. Pull behavioral trends, audit live engagements, and export up to 10,000 records to CSV without writing a single line of code.Learn More Embed Third-Party Tools Directly Inside Your In-App HubCustom Embed lets you integrate chatbots, search solutions, or any external experience inside In-App Hub so users can complete tasks without ever leaving your product. Use user, account, or Global Context data to personalize the embedded experience for each individual automatically. You can configure it from the In-App Hub editor under wi