Product Ideas

5690 Ideas

EmilContributor ⭐️⭐️⭐️

Best Answer Button: Show who marked the answerOpen

Hi Team, I have noticed that there is no current functionality (Unless i am unaware of it and if i am please let me know) to see who actually provided/marked an answer as best answer. In addition, there doesn’t seem to be any functionality on the control panel to stop users from marking their own replies to another persons topics as best answer.It is highly unlikely that someone who raised a topic has given themselves an answer to their own question, yet they have the ability to mark their own response as an answer. To ensure the use of this feature is done so correctly and that performance metrics are accurate I think it would be a good feature to have. To sum up:Build functionality to see the name of the user who marked an answer and not just the author of the marked answer. Build functionality to stop a user marking their own reply as an answer on someone else or their own topic.

Forum|Forum|16 minutes ago

andreammeldeHelper ⭐️⭐️

Success Plans Modify Date updated when CTA or Timeline associated is updatedOpen

It would be great for the modified date on the Success Plan to be based on max date of a timeline entry or CTA modification. We are trying to encourage CSMs to update the CTAs and Timeline entries to help us track how often they are interacting with the plan. Right now, the modify date only updates when you close the plan, which is not a true reflection of how often a CSM is interacting with the plan.

Forum|Forum|10 hours ago

GLauContributor ⭐️

Improvements to the Notes / Text Box within Timeline ActivitiesNew Idea

I would like to formally request significant usability improvements to the Notes / Text Box within Timeline Activities in Gainsight.At present, the editing experience is becoming increasingly frustrating when capturing customer engagement notes which is a core workflow for Customer Success Managers. There are several key challenges impacting usability and efficiency: No Undo Functionality There is currently no way to undo actions while writing notes. This is especially problematic when entering structured updates (e.g., bullet points). If an accidental change is made, the user cannot revert back — meaning content often needs to be rewritten from scratch. An Undo / Redo capability is essential and standard in modern note-taking environments. Bullet Point Formatting Issues When writing structured notes using bullet points, if a user accidentally presses backspace on the next line, the formatting unexpectedly changes (e.g., converting text into a bullet). Once this occurs, there is no way to undo the action, creating unnecessary friction and slowing down documentation. Inconsistent Font Sizing Font sizes occasionally shift while typing or pasting content. This leads to inconsistent formatting within a single Timeline entry and requires manual cleanup. It also reduces professionalism when reviewing Timeline activities later or using them in executive briefings. Given that Timeline entries are the single source of truth for customer engagement history, these limitations directly impact: Productivity Data quality User adoption Confidence in the platform Enhancing the text editor to include: Undo / Redo functionality More stable bullet formatting behavior Consistent font handling The above suggestions would significantly improve the day-to-day experience for end users and support stronger documentation discipline across Customer Success teams.Thank you for considering this request.

Forum|Forum|10 hours ago

stephanie.davisContributor ⭐️

Grant customers access to add CTA in MSPNew Idea

CSMs frequently track progress on big picture projects using the MSP tasks. Customers are allowed to edit existing CTAs, but not add new one themselves. Can we please look at changing permissions to grant selected customers the ability add new CTAs themselves? This makes progress check ins more seamless.

Forum|Forum|13 hours ago

bjoern_schulzeHelper ⭐️⭐️⭐️

Make all users accept the new Terms & ConditionsOpen

With changing local laws and evolving community rules & regulations, it is necessary to edit the Terms & Conditions page at times. But currently it’s not possible to force all existing users to re-accept the T&C.Therefore we propose that the Terms & Conditions page gets an additional feature:When editing the page you get two options:Save T&C without noticing all registered users (e.g. when you only fix a typo or change some minor layout issues) Save T&C and make all registered users re-accept when they login the next time (e.g. when you add a new paragraph regarding data protection)If you choose the second option, then an overlay appears the next time an already registered users logs in or starts a new session in the community, providing a link to the Terms & Conditions page and forcing the users to accept before they can continue.

Forum|Forum|14 hours ago

ZapierStephContributor ⭐️⭐️⭐️

Allow multiple poll options to be selected instead of just oneOpen

We would like to allow our users to select multiple poll answers instead of just one. Thanks!

Forum|Forum|14 hours ago

EBrozioContributor ⭐️

Customizable navigation bar with dropdown for external linksOpen

Hi,We're currently implementing Gainsight Communities and would love the ability to create a dropdown menu in the navigation bar for quick access to external resources like our partner portal, blog, etc.Right now, it seems that adding a dropdown with external links requires building a fully custom HTML menu, which doesn't dynamically adjust if we make changes to the community structure. This limitation makes it less flexible and harder to maintain.It would be great to have more user-friendly options to customize the navigation menu, especially with a simple dropdown for external links that can adapt to structural changes in the community.Thanks for considering this enhancement!

Forum|Forum|14 hours ago

Christa BrownContributor ⭐️⭐️⭐️

Welcome home page layoutReleased

The ability to build a default welcome home page layout that would be the layout a new user sees the first few times they login (could set a timeline or number of logins) and once this time or number of logins expires, it would automatically switch to match the current home page layout for all users. Could simply be a sticky banner at the top that directs them to the welcome resources but once they’ve logged in a few times (or ignored/minimized the content) it no longer shows up for them on their home page view.

Forum|Forum|14 hours ago

RodionHelper ⭐️

Add "reason of editing" fieldClosed (Won't Do)

Is it possible to add an ability for mods to add visible for user reason of his post editing? (see the screenshots of what I mean). It is really friendly for a user.

Forum|Forum|14 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

More Intuitive Replies: Hide replies box for posts with zero replies OR Add Reply button to postDevelopment

We’ve received some user feedback that it was not intuitive where or how to reply, and had seen an abundance of users using Quote to initiate a reply even when quoting isn’t necessary. My analysis is that the Reply (editor) box is often pushed “below the fold” and obscured by the 0 Replies box. Even with the “Be the first to reply” call to action, there’s not a clickable area that’s intuitive for the end user. See image below. Reply option is not visible within the window. It seems that the 0 replies box is actually more of an X replies box that populates the reply feed on each post (and just displays a message when there are no replies. So it seems necessary to the architecture of each post that it goes: Post X Replies box Reply (draft/edit) boxMy proposed solution is to introduce logic that hides the X Replies box for posts where Replies >1. That would move the reply editor higher in the page and introduce a more intuitive UX. Alternatively, the most intuitive solution would be adding a reply option to the original post that’s similar to quote functionality: jump to the reply editor, just without the quote.I’d personally recommend both.

Forum|Forum|15 hours ago

KgastaldoHelper ⭐️⭐️⭐️

Sort Help Others by CategoryDiscovery

I need a way to help our employees find the questions that need a reply or a best answer from the front end. They can use the “help others” tab or “unanswered questions” at the top - but from there they have no way to sort. It’d be great if they could sort by category from either of those options.OR If the search page would add “unanswered” as a filter or “least replies” from the drop down, that’d work too.

Forum|Forum|15 hours ago

NEOGOV TomContributor ⭐️

Introduce Native Blog & Podcast CapabilitiesNew Idea

I’d love to see the Gainsight platform evolve to support native blogs and podcasts directly within the platform — not just as linked external content, but as fully integrated community-driven media experiences.Communities today are more than Q&A forums — they are dynamic content ecosystems. Adding native blog and podcast capabilities would allow brands to centralize thought leadership, storytelling, and knowledge-sharing in a way that drives both engagement and long-term value.The OpportunityMost companies using community platforms today:> Publish blogs on their marketing website> Host podcasts externally (Spotify, Apple Podcasts, etc.)> Share links back into the community> Fragment engagement and analytics across toolsThis creates:> Disconnected conversations> Limited SEO compounding> Fragmented member journeys> Missed opportunities for structured knowledge captureBy introducing native blog and podcast functionality, Gainsight could enable customers to:> Host executive thought leadership directly in community> Publish customer stories and case studies> Feature subject-matter experts> Highlight superusers and advocates> Capture podcast conversations as searchable knowledgeThis strengthens the community as the central hub of engagement, not just a support channel.Why This Matters StrategicallyFrom a community lifecycle perspective:> Blogs drive rational engagement (deep reads, comments, shares).> Podcasts drive emotional and relational engagement.> Together, they increase both passive and active engagement behaviors.Integrated media also:> Improves SEO footprint> Extends time-on-platform> Encourages member-generated content> Provides new gamification opportunities (top contributor blog badge, featured guest recognition, etc.)This aligns beautifully with modern community orchestration models where content, conversation, and knowledge creation reinforce each other.What “Native” Could Look LikeBlog Capability> Dedicated blog content type> Rich formatting and embedded media> Author profiles tied to community reputation> Tagging aligned to existing knowledge taxonomy> Featured content carousel on homepage> Analytics integrated into community reportingPodcast Capability> Native audio hosting or embeddable player> Episode pages with:> Show notes> Time-stamped highlights> Comment threads> Downloadable transcripts> Ability to auto-generate searchable transcripts> Subscription/follow functionality> Featured guest badges tied to member profilesBusiness Benefits for Gainsight Customers> Centralized engagement hub> Reduced reliance on third-party publishing platforms> Stronger brand control> Unified analytics> Improved knowledge retention> Stronger community-to-advocacy pipelineThis would position Gainsight Community not just as a support forum — but as a full-scale community content platform.Phased Rollout SuggestionPhase 1: Native blog modulePhase 2: Podcast episode content type + transcript indexingPhase 3: Advanced media analytics + gamification integrationClosing ThoughtThe most successful communities are not just reactive (support-based) — they are narrative-driven.Giving customers the ability to publish blogs and podcasts directly inside the community platform transforms it into a living, searchable, multi-format knowledge ecosystem.I’d love to hear how others would use this capability.

Forum|Forum|15 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

API Operation for Custom Notifications in Notification CenterOpen

For the Notification Center enhancement that’s in development, it would be ideal to have the ability to create custom notifications via the API. From CC Roadmap Update #29Notification Center enhancement coming soon

Forum|Forum|16 hours ago

KgastaldoHelper ⭐️⭐️⭐️

Restrict Content from Appearing in the Activity FeedOpen

Hi! We’ve recently launched our KB in the community (which is great), with our team creating 170+ articles in a little over a week. I’d like to restrict these articles from showing up in the recently active feed, as they push all the questions way down the feed.

Forum|Forum|17 hours ago

HiewwaiyContributor ⭐️⭐️⭐️⭐️

Recently active page - option to exlude contentOpen

We would like to exclude certain content from the recently active feed. We create a lot of support content for our community. Every time we publish something, the contents appears in the recently active feed. Our users find this disturbing. Many other relevant topics slide down in the feed and are therefore overlooked. Moreover, we think dat most support content do not need to be displayed in the recently active feed …

Forum|Forum|17 hours ago

mobrien14Helper ⭐️

Use New System Templates in Any FolderNew Idea

First - I appreciate the work the GS product team has done in adding enhancements to JO and email templates, particularly the new pre-built template options.With that being said, as of now, there isn’t a way for us to start a new template draft using one of the system templates from any folder. Instead, the current process is Navigate to System Folder → Find the Template we want → Clone.Not only does this add unnecessary additional clicks, but the cloned template is added to the Uncategorized bucket and causes additional steps to ensure proper organization. Adding an option to the ‘Create a New Template’ window, or mimicking the new look of HRE templates, would help us begin using these in a quicker fashion.Option 1: Add a “System Template” drop-down to let us select one.Option 2: Separate “System Templates” as an option when clicking ‘New Templates’

Forum|Forum|18 hours ago

bjoern_schulzeHelper ⭐️⭐️⭐️

(Cross-)Feature content on subforum basisDevelopment

In order to cross-promote content to a better targeted audience we would like to be able to feature content in specific subforums. Example: We have the subforum "News" and we post an article about "iPhone X". Now we want to feature this article in the subforum "Apple" but not in all other subforums (like "Samsung", "Nokia" and so on). So our idea is to get enhanced functionality in the moderator tag like featured_subforum-[subforum-id] featured_banner-[subforum-id] featured_side-[subforum-id]

Forum|Forum|18 hours ago

angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

Customize Gainsight SearchNew Idea

Allow Gainsight Admins to customize the Gainsight Search. v1 for full tenant, v2 by user / user attribute like 360 layouts.Use cases and examples:Order the result types so Relationships / Companies / Person records are in a unique order in the search (we use Relationship more often than Company or Person, but it is at the bottom of the search) Order the results themselves, for example, within Person records, show ones with an Active Status or Role first Filter result types, for example, do not show Relationships Filter results, for example, Inactive Companies and Relationships are not seen

Forum|Forum|22 hours ago

jnelsonContributor ⭐️⭐️

Group Send - Allow 'From' and 'Reply To' addresses to be customized as in Journey OrchestratorNew Idea

This request is to allow for free form text in the ‘From’ and ‘Reply To’ in Group send so we can modify the prefix to our needs using Gainsight already approved email domains. Our company would like to send Group send emails using a shared email address.When using Group Send, both the ‘From’ and ‘Reply To’ email addresses are predetermined options, based on tenant email configuration. However, Journey Orchestrator allows for free form text. Group Send Journey OrchestratorThe impediment to use Group Send as it stands today is the shared address does not contain an inbox so the address cannot be validated and added to our org wide email addresses, which would allow the address to show up as an option in the ‘From’ and ‘Reply To’ in Group Send. This is why we need the ability to modify the prefix for approved email domains with free form text.

Forum|Forum|1 day ago

hopoatemContributor ⭐️⭐️

subscribe to group - receive all notifications about posts and replies to that groupNew Idea

My users need emails when they are participating as part of a group and are expecting ongoing notifications for all conversations within that group.

Forum|Forum|1 day ago

Dima.SabbaghContributor ⭐️

Make Scorecard Measure Contribution Weight FixedNew Idea

There appears to be an inconsistency in how scorecard contribution weights are calculated when a measure value is null or zero.Currently, when a measure (e.g., Depth of Adoption) has a null value, its contribution is calculated as 0% instead of maintaining its assigned weight (e.g., 20%). Replacing the null value with 0 also changes the contribution calculation unexpectedly (e.g., recalculating to 50%), which can distort the overall scorecard output.This behavior may lead to misleading results, especially in scenarios where a measure is intentionally unreported, not yet available, or manually managed.Suggested Enhancement:Introduce an option or configuration setting that allows contribution weights to remain fixed (e.g., always 20%) regardless of whether the measure value is null or zero. This would ensure scorecard stability and prevent unintended recalculations due to missing or default values.

Forum|Forum|1 day ago

jvdcHelper ⭐️⭐️⭐️

More granular control over badges: conversations, questions, ideasNew Idea

Hey,Now that all kinds of posts (conversations, questions, ideas, articles, product updates) can be posted in a Category, it would be good to have more granular control and be able to select the type of post that triggers the awarding of the badge.For example, we are interested in having 2 different badges, one that is for posting questions, and one that is for ideas. But now we have the risk that both get awarded.

Forum|Forum|3 days ago

AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

Schedule product updatesOpen

Hi, would it be possible to be able to schedule posts? Our tech writers publishing release notes and our documentation would in particular benefit from this feature.

Forum|Forum|4 days ago

Wes FrenchContributor ⭐️⭐️⭐️

Admin Configured Task LayoutsNew Idea

Problem: Custom fields added to the task layout is displayed on ALL tasks. Solution: Admin configured task layouts based on CTA Type and/or Timeline Activity Type.Activity Timeline Example Use Cases:1. The CSM adds a task from a ‘Risk’ activity timeline type, I would like to be able to configure a custom task layout that only links to the ‘Risk’ activity timeline type and allows the CSM to capture ‘risk’ related information in the custom admin configured task fields. 2. The CSM adds a task from an ‘Update’ activity type, then the admin configured task layout could be more simple. Maybe just a description field along with the standard defaults.Same for CTA’s…CTA Type Example Use Case:1. The CSM creates a Customer Goal and also creates a CTA and links the CTA to the Customer Goal record. The CSM chooses ‘Customer Goal’ as the CTA type. I would like to configure a custom task layout that is only linked to the ‘Customer Goal’ CTA type. Summarize:Admin configured task layouts based on CTA Type and/or Timeline Activity Type would create an overall improved user experience when customization is needed at the task level within each organization.

Forum|Forum|4 days ago

kumaranbcakContributor ⭐️⭐️⭐️⭐️⭐️

The Object Dependency feature needs significant improvement to be truly useful for admins.New Idea

The Object Dependency feature needs significant improvement to be truly useful for admins.First, the dependency view must allow filtering of dependent rules based on meaningful criteria such as: Active / Inactive Scheduled / Not Scheduled Read vs Write dependencies Without this, it’s extremely difficult to identify which rules are actually impacting an object versus those that merely reference it.Second, the Object Dependency feature still shows obsolete rules that no longer exist in the system, including older generation rules that pre-date the Horizon Rules Engine. This creates confusion and reduces trust in the dependency data, especially when we are performing cleanup or impact analysis.There is also a suggestion in this thread to rely on Analyzer, but unfortunately this is not a reliable alternative. In multiple cases, Analyzer does not surface correct or complete dependency information.For example:In our Gainsgiht instance, The “X” field on the Person object is actively used in several rulesEven after repeatedly refreshing the Data Flow Diagram, Analyzer does not show the respective rules at all. This is just one example among many.Additionally, earlier this week I attempted multiple times to refresh the Data Flow Diagram, but it did not refresh for at least four days, further limiting its usability.As admins, we need a reliable, accurate, and filterable way to identify dependencies before making changes to objects or fields. Today, neither Object Dependencies nor Analyzer fully meets that need.

Forum|Forum|4 days ago

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