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    Idea Pipeline

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    6160 Ideas

    kelly
    kellyHelper ⭐️⭐️⭐️

    Ability to Edit Journey Orchestrator ProgramsReleased

    I continually hear that this is a commonly requested feature but was surprised that there doesn't seem to be a post specific to this topic (searched by Programs and Advanced Outreach) vs the one off requests for individual program functions.  I have to highlight just how frustrating it is that you cannot edit a published Program (save for the schedule and entry criteria). You can't change the query You can't add or remove a step You can't tweak the settings of a Create CTA step (this required duplicating the journey twice to to try a different setting and then remove the step due to the bug) You can't adjust the wait timer You can't modify the conditions on a conditional wait Nearly every single adjustment to a Program requires duplicating it and then tracking historical metrics manually. This is not just an issue with live Programs but with Programs that are built to test. Since it has to be published to run through the test conditions, any corrections are to be made on a duplicated version. The biggest issue I have found regarding this missing functionality is that you lose any 'once in a lifetime'  or re-entry criteria limitations you set on the original journey. Any time we've had to make a little tweak, either due to addressing bugs or actual changes to our flow, has required duplicating the journey (now on our 4th iteration) and we lose that limitation. There is no native way to prevent someone from re-entering the duplicate journeys. The only way I can think to prevent this is to now go back and edit the logic in the query builder filter to exclude any contact that received a specified email in X amount of days...which is a different space/data set task to incorporate and will require a rework of my entire query AND . . . duplicating the journey.

    36
    vmallya
    Forum|Forum|4 months ago
    atwhite
    atwhiteHelper ⭐️⭐️⭐️

    Analytics - Solved/Open Filter for QuestionsOpen

    Idea: Add filter options in Analytics in the Content and Q&A Dashboards (or as general filters in the Advanced Dashboards lists) to delineate between Solved and Open Questions, including (if possible) page view counts and dates for when questions were marked as Solved.Example: If I access the Content Dashboard, select a date or date range, and filter by Content Type → Question, I want to be able to further delineate Open, Solved, or Both for Questions. This would allow me to see page views for Solved and Open questions during that period. Additional widgets related to “Questions Marked as Solved” during that date range would be nice. Use Case: We rely on customer self-service via Q&A to deflect Support cases. Via generally accepted ticket deflection metrics, we can attribute deflected cases to X amount of page views on both Solved questions and general help content. We are beginning to heavily incentivize members to answer questions and mark them as Solved (or “Best Answer” in our case). It is important for us to be able to see information about questions over time, including which are Open, which are Solved, and to delineate when a question was marked as Solved. Thank you!

    2
    Aleksandra
    Forum|Forum|4 months ago
    printsteward
    printstewardContributor ⭐️⭐️

    My Portfolio: Allow Download of InformationNew Idea

    Some of our users would like the ability to download the information available in the “My Portfolio” section of Gainsight Home. Adding in from the related idea by j2001797My Portfolio widget has limitations on filtering multiple columns, having the ability to export to have additional filtering options would help with a book of business with many customers. 

    17
    pgeorge
    Forum|Forum|4 months ago
    CheyennevContributor ⭐️

    Limitations on Product Areas Per IdeaNew Idea

    Currently, there is no option to adjust the number of product areas a user can select when creating a Product Idea. For our workflow, it would be great to apply limitations to this only allowing users to select one instead of all or multiple.

    0
    Forum|Forum|5 months ago
    KevyMContributor ⭐️⭐️⭐️

    Backup Control settings and contentOpen

    Hello, It would be great to be able to backup all the settings and content in Control into a downloadable or backed up version on the platform.This would be useful in case something is changed and needs to be quickly reverted.A sandbox could be used to replicate our live site but there is the risk that the sites will get out of sync as people try different things and setups but forget to put things back to the way they were.

    6
    Forum|Forum|5 months ago
    sleslie99
    sleslie99Contributor ⭐️⭐️⭐️

    Merging Tags only works if they are on the same pageNew Idea

    Hello Team, I am working on merging and cleaning up tags. I noticed that if I have 2 tags and they are on the same page in the admin panel I can merge them- no problem. If I select one tag on one page and have to go to another page to select the second tag to merge- the system doesn’t ‘remember’ the first tag I selected.I think the action of changing the page de-selects the first tag. Thank you, Sara 

    0
    sleslie99
    Forum|Forum|5 months ago
    mbuuck1Helper ⭐️⭐️⭐️

    Include points as filterable metric in User OverviewOpen

    In the User Overview, it is possible to report on and filter users by many criteria, but not points. This would be a useful ability for us especially for monitoring our power user program and points earned by those users. 

    2
    emiller
    Forum|Forum|5 months ago
    Thomas Deely
    Thomas DeelyContributor ⭐️⭐️⭐️

    Allow multiple tags, event types for eventsNew Idea

    Sometimes our large events target multiple personas, e.g. developers, admin, it would be helpful to allow multiple event type tags

    0
    Thomas Deely
    Forum|Forum|5 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Table formatting improvementsNew Idea

    There is no way to format a table for 100% width (or any specific width). Trying to insert “style="width:100%” doesn’t work.

    0
    danielwal_coco
    Forum|Forum|5 months ago
    josh_grigone
    Gainsight Employee ⭐️
    josh_grigoneGainsight Employee ⭐️

    Set custom close status when closing CTAs by CTA ID in Rules EngineNew Idea

    Hi all, As it stands today, when closing CTAs by CTA ID, the status of the CTA is closed under the default Close Status as it is configured within Admin > Calls To Action > Status. As an  enhancement request, could users be able to select a CTA Status of their preference, even when closing CTAs by CTA ID within the Rules Engine? Are there any technical limitations that would prevent this? Thanks! Josh

    30
    alizee
    Forum|Forum|5 months ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Possibility to remove or disable likesOpen

    There are situations when user press likes to his/hers own posts and this is the way to earn points and get positions in the leaderboard as well. What I can do at the momentAs a admin I can lower the points to given likes but if user is hard-working, user can still earn points a lot As a admin I can add update the House of Rules and give warning to the user who behaves against the rules. But when giving warning or a small note, likes still remain there Options I would like to use in the futureDepending the use case, I would like to use one or several options from this list:As a admin/mod, using Control I can disable likes from certain user. Meaning that user cant press new likes any more As a admin/more, using Control I can reset pressed likes counter from certain user. Meaning that user stats are updated, there are no points any more about pressed likes As a admin/mod I can remove likes from post, pressed by certain user. Meaning that other likes remains thereThere is a discussion on this topic at least here: AdditionallyThere are situations where I start discussion, or I publish article, I wish I can disable likes from that topic and that topic only. Meaning that users cant like opening post and/or comments. I dont have example for this but this is good option to have still. EDIT: If those are too complicated to build, please disable option to like own posts.

    4
    Forum|Forum|5 months ago
    laura.porcincula
    laura.porcinculaContributor ⭐️⭐️⭐️⭐️

    Improved alt text optionsOpen

    The alt text features within the platform need massive improvements.My first request: Add an alt text option for event images. I need a work around for this asap. I’m working on an event educating folks on how to create inclusive content with alt text, and some of our speakers are visually impaired. It’s very embarrassing to promote an event on alt text, when I’m not actually using alt text.Second request: Create an option to add the alt text without having to use the code section (the platform often strips my code which is realllly frustrating if I’ve forgotten to save)Many industries are required by law to have alt text included. Accessibility in general should be a priority, not an afterthought. Please make this a priority! cc: @olimarrio @valerie.molina @kathleenkenny23 

    5
    Forum|Forum|5 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    API Operations for Add to / Remove from GroupOpen

    As far as I can tell, there are not API operations for adding a user to a group or removing a user from a group. (There are webhooks events, but not the operations to drive the actions)  

    2
    Forum|Forum|5 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    {topic_title} Variable for the subject line in New Topic system emailsOpen

    currently you can only use the category title as a variable in the subject line. I’d like to have the option of using {topic_title} in the subject line like you can do with most of the other system emails related to topics. Benefits of using just category (current state): Email systems will thread emails with the same subject (“New post in {category_title}”). Many communities may prefer this to cut down of email volume. Benefits of using {topic_title}: I’m more likely to click into an email for a subject that interests me / fits my expertise I’m less likely to bulk delete X messages rolled up into a group thread in gmailI think there are good reasons for each approach, I’d like to have the option for either. 

    3
    Forum|Forum|5 months ago
    elyhienrich
    elyhienrichContributor ⭐️⭐️

    Ability to Cross Post between subforumsOpen

    Need the ability to be able to post a topic in several subforums. We would like to seperate our community out into separate product subforums. Some posts will be spanning several topics and woudl like for the posts to show up on each of the relevant subforums.  Some thoughts to make it happen:When making a topic, have the ability to use a check box style to select as many subforums as possible On the home page under recent activity, instead of spamming it with a a post per subforum post. Have it say for example {username} asked in {insert forum1 name} and {insert forum2 name)

    7
    Forum|Forum|5 months ago
    erin.brisson
    erin.brissonContributor ⭐️⭐️⭐️⭐️⭐️

    Create new segment by adding usernames in bulkNew Idea

    I am looking to send an email to a select group of members (just over 100 members that do not have anything in common). I do not want to create a custom role and I am unable to add individual members to a segment. Is it possible to have the ability to import users in bulk to create a segment or at least have the ability similar to how we add usernames separated by a comma to award a badge? Ideally, there would also not be a limit on the number of usernames we can add.

    1
    Erik_
    Forum|Forum|5 months ago
    LbeneficoContributor ⭐️

    Group Send - Allow All to UseReleased

    At the moment, the Group Send feature only allows the CSM for that account to utilize it. That is very restricting. We have a group of product implementation specialists that also work on the same accounts. They get a blocked sign when they go to that area of the product. It cuts out many people who could benefit from this feature.  

    10
    ssamarth
    Forum|Forum|5 months ago
    Gainsight Employee ⭐️
    TreeMaine09Gainsight Employee ⭐️

    The Ability to Report on Email SubjectNew Idea

    From Customer: Looking for the option to report on the field “ Email Subject”  in the Email Log v2 object. Typically, CSM’s will use Email Templates, but we would like the ability to validate when a template isn’t used. 

    1
    HayleyBarry
    Forum|Forum|5 months ago
    kumaranbcakContributor ⭐️⭐️⭐️⭐️⭐️

    Percentage on Column Line chart just like Pie chartNew Idea

    Why don’t you implement the show percentage option or let the chart to show the percentage automatically just like pie chart

    0
    Forum|Forum|5 months ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Allow for Mass deletion of user accountsNew Idea

    Our front-end login/registration was open for a few weeks (before we locked it down), and we have dozens of ‘spam’ registrations. I’d like to delete these IN BULK, not one by one.I know as soon as we open registration again, this will happen again.

    0
    danielwal_coco
    Forum|Forum|5 months ago
    lyoungContributor ⭐️⭐️⭐️⭐️

    Photo Sharing & Engagement functionalityOpen

    Suggesting the idea of being able to share multiple photos from an event. Here are some ideal characteristics of this feature:Multiple photos shared in 1 post  Photos shared in an easy-to-view manner (i.e a carousel where pictures can be scrolled through as opposed to scrolling down a page to view photos in a vertical line) Ability to like/comment on each individual image within the single post 

    5
    atwhite
    Forum|Forum|5 months ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Ability to remove CTA from Success PlanNew Idea

    It is wonderful end users can easily associate existing CTAs to Success Plans, but when they make an error, they cannot remove the CTA so it appears only in the Cockpit and not in the Success Plan.  Please allow end users to remove the associated Success Plan from a CTA.

    4
    bradley
    Forum|Forum|5 months ago
    link_black
    link_blackGainsight Employee ⭐️⭐️

    Allow the Knowledge Center Bot speech bubble to display once per session, not always on every page refreshDevelopment

    Posting on behalf of a customer…When using the Speech Bubble help text in KC Bot, it is displayed always with every page refresh.  It would be great is this could be configured to show only once per session.  Or, if the user manually clicks the “X” close button, it will not be displayed again.   

    17
    DannyPancratz
    Forum|Forum|5 months ago
    Ritika Jindal
    Ritika JindalGainsight Employee ⭐️⭐️

    What If Your Cheat Sheet Knew Your Success Plans Too?New Idea

    Hi everyone,We've been hearing from some of you that you'd love additional data sources in the AI Cheat Sheet's out-of-the-box sections — specifically Success Plans.If this sounds useful to you, we'd love to chat! Please schedule a quick call here: Book a timeOr just reply to this post with your thoughts or drop a note at rjindal@gainsight.com.Looking forward to hearing from you!

    0
    Ritika Jindal
    Forum|Forum|5 months ago
    Ritika Jindal
    Ritika JindalGainsight Employee ⭐️⭐️

    Let's Bring CTA data Into the Cheat SheetNew Idea

    Hi everyone,We've been hearing from several of you who use the AI Cheat Sheet that you'd love to see additional data sources feeding into the existing out-of-the-box sections — and we're excited to explore that.One source that's come up repeatedly is CTAs (Calls to Action). We think there's a lot of potential here to make your Cheat Sheet even more actionable by pulling in CTA data alongside what's already available today.If you're a Cheat Sheet user and would find CTA as a data source valuable, we'd love to hear from you!Here's how you can connect with us:📅 Schedule a quick call — pick a time that works for you: https://calendly.com/rjindal-gainsight/new-meeting📧 Or drop us a note at rjindal@gainsight.comWhether you have a specific use case in mind or just want to share how you'd use CTA data in the Cheat Sheet, your input will directly help what we build next.Looking forward to hearing from you!

    0
    Ritika Jindal
    Forum|Forum|5 months ago

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