Product Updates

This update is all about improving how you can see and interpret your enrollment data. Here are some of the exciting new improvements you can expect:Enrollment reports now include learning path data Filter rows by date type (registration, completion or certification expiration dates, completion or due status, latest activity etc.) Filter by content (domain, course, path, label, course titles) Filter by your learner groups Choose which columns to hide or show Save and reuse your preferred report viewsReady to explore these new features today? 👇 

We've supercharged our Course Actions to do more than automate emails and certificates in Skilljar!​Three NEW actions, called Skilljar Actions, are now available that allow you to automatically:Add a learner to a group Remove a learner from a group Enroll a learner in any courseWhen combined, these actions can help you set up new workflows such as unlocking advanced courses for learners only after they complete onboarding.

Content Syndication allows you to create and host a course in Skilljar, and easily syndicate access to that course directly in any LMS your customers use, such as Cornerstone, Seismic Learning or Litmos.In just a few clicks you can now share your courses directly in your customers' LMS, not just in your Academy.This will help you:Expand your market: Sell courses directly in the LMSs where learners already are.Maintain control over course content: Course updates automatically sync across all syndicated LMSs.See analytics for syndicated courses: See in-depth course analytics for syndicated courses in Skilljar; your customers can also access it in their LMS.   

Our new API functionality enables content management tools to easily build integrations with Skilljar with POST, GET, and LIST endpoints available. Now, AI-powered content management tools can push SCORM content directly into Skilljar using our public API. 

Delivering more relevant, contextual content throughout your community just got easier with our new Dynamic Content Widget, now available in open beta. Use this widget to reduce admin workloads and boost engagement for community members by ensuring that the most relevant and interactive content is more prominently displayed across your community. What is the Dynamic Content Widget?The Dynamic Content Widget is a powerful tool for Administrators and Community Managers to deliver more recent and relevant content. You can now dynamically pull in the latest, up to the minute content including articles, conversations, questions, and ideas using a variety of filters and sorting options. Use the Dynamic Content Widget to:Show specific filtered content: Choose content based on type (questions, articles, etc.) and source (select from either knowledge base or community content). Automatically sort dynamic content: Choose how you want to sort and display content, selecting from total views, last activity, number of replies, or publication date. Continuous, automatic updates ensure that the most relevant content is always front and center. Customize your layout: Add the widget in full width or use it in a 2:1 widget layout as either a card or a list. Tailor the widget to fit the design and user experience of your community. How do I enable the widget?To activate this feature, simply navigate to the Open Betas page in the control panel. From there, you can enable the widget and find it in Destination within the widget library. Things to note:Once enabled and added to a page, the widget will remain active until it is manually removed. Opting out of the beta will remove the widget from the library but not from pages where it has already been added. Test drive the Dynamic Content Widget today, and let us know your feedback as part of our open beta. Your inputs are invaluable and will help us continue to refine and improve this feature! 

Our updated ProctorFree integration now supports continuous proctoring across all quiz attempts in Skilljar. When a learner retakes a Skilljar quiz with our ProctorFree integration, the session will be proctored even after a previous proctoring session has ended. This enhancement ensures every retake is monitored, maintaining integrity and fairness for each learner’s quiz experience.

Your community members need a better, more focused way to control their email notification preferences. That is why we are excited to roll out a new, dedicated Notifications tab on the user’s profile settings page! Give your community members the ability to manage their notification settings and control what emails they’d like to receive and improve the overall community experience.Learn what’s new and what possible actions you might have to take after this release.What's new?We've separated the notification settings from the general community experience settings. This means your community members now have a specific area solely for managing their notification preferences. The new tab offers a cleaner, more organized layout, making it easier for your users to find and adjust the settings they care about. Now there’s a dedicated URL to the notifications tab to link to from other places (eg. your system email footers)Getting startedTo explore the new Notifications tab:Log into your community account. Click on your profile icon in the top right corner. Select Settings from the dropdown menu. You'll find the Notifications as a new tab on the Settings pagePossible action requiredGiven we’ve introduced a new URL to directly link to the Notifications tab (yourcommunity.com/settings/notifications), there are a few things you might want to check.For instance, you might have linked to yourcommunity.com/settings/general for your users to manage their notifications (eg. from a system email, from a community post, etc.). While this URL still works, it will now direct them to the General tab that does not show notification settings. Feedback? Questions?Your input helps us improve. If you have any feedback or questions about this new feature, please don't hesitate to reach out! 

Revenue tracking and reporting on student purchases is even easier now in the Skilljar Data Connector, thanks to new tables that include plan data. The new tables are called plan, plan_tag, and plan_enrollment. 

 The holiday season is upon us, and what better way to celebrate than with cookies?! Site cookies that is!  As part of our ongoing efforts to streamline and optimize your browsing experience, we’ve made changes to two of our site cookies.new_visit [dynamic user name] → new_visit [Dynamic Name] → remember_me What does this mean for you?The site cookie changes are designed to enhance the functionality of our platform, but we want to emphasize that this adjustment will have no impact on your user experience. Please note that these changes have already been deployed across all our communities. At Gainsight, we’re committed to ensuring your privacy and security while providing a smooth and enjoyable browsing experience. These cookie updates align with our dedication to improving our services while maintaining your trust. Should you have any questions or concerns regarding this update, feel free to reach out to our support team or add your comments below! 

Table of Contents:Small Enhancements, Big Impact Now in Beta Coming SoonCommunity is at the heart of everything we do here at Gainsight. We’re dedicated to connecting, supporting, inspiring, and evolving with our customers, and as such, we felt that we needed to get back to our community roots. You’ll see that reflected in our updates below, and you might notice the shift in our marketing, on our own community, and in our name. Gainsight’s community product will now be aptly named Customer Communities! While we are still actively working on our Customer Hub vision, we realized a truly integrated, seamless customer experience was much bigger than just community. As a result, we realigned our teams to allow our community experts to focus on community, while our Hub team can build for the future. This means that we can innovate quicker, in parallel with each other, and deliver the features and functionality that are most important to you!Speaking of which, let’s jump into the update! Small Enhancements, Big ImpactOver the past quarter, we’ve dedicated a ton of time to improving and enhancing the overall experience in Customer Communities. While the changes may seem small, we understand that they can have a big impact on your day-to-day work. So without further ado, here is a laundry list of the enhancements we’ve made!User Management Enhancements: Bulk award badges from the Users Overview page Easily see usernames and emails with broader columns Search Improvements Added Knowledge Base category filters in search results Pre-apply category filters on community and Knowledge Base content based on the previous search Customization Enhancements Customize widgets with text and background colors Add space between widgets by enabling margins  Adjust spacing within the widget by adding top and bottom padding Automatically collapse sections of the Widget Customization Panel so only the section you’re working on is open Events Improvements ‘Add to calendar’ options on the Event page now support Google Calendar, Outlook Calendar, and Apple Calendar (now in open beta) During Event creation,  your current timezone is pre-filled in the Date & Time section (now in open beta) We've added more timezones from South America to the list (now in open beta) You can now easily open the Event in Destination right from the Event creation page (now in open beta) We've consolidated the Events page, and the Event types page, under Platform for easier discoverability, especially for Control users that only need to manage Events Email Campaign Enhancements We've added the timezones to all scheduled and sent emails, to make it more explicit when the email was or will be sent If you copy a campaign, you can now edit it right away without having to refresh We've ensured that after the 'username' placeholder, you'll never see an inadvertent extra space ever again Now in BetaOpen Beta: More Events ImprovementsImproved Events Creation Process We’re rolling out a more streamlined way to create, display, and track events in your community. You’ll notice some design changes in the creation flow and added functionality like the ability to save, duplicate, and preview events.  Simplified Events End-User UI In addition, we made a few updates to help your community members find, register, and participate in events. Users can easily filter to find relevant events, subscribe to stay in the know, and add events to their calendars so they don’t forget to attend.You can opt-in to the Open Beta by going to Settings → Open Betas → Toggle On “Early access to Events improvements” and “Events Overview pagination”. By the way, we’ve renamed the Experimental Features page to Open Betas to make it more descriptive.Closed Beta: AI FeaturesBring the power of generative AI into your community! We are thrilled to introduce THREE new AI features that you can leverage daily to simplify workflows and get those creative juices flowing. All three features are currently in closed beta.Kick writer’s block to the curb with Content Assist and Email Generator. Use generative AI to draft and publish Knowledge Base articles and Product Updates to uplevel your self-serve resources with Content Assist. Kickstart the email creation process with Email Generator. Simply add a few simple prompts and watch as your email copy is auto-generated! It has never been easier to communicate with your audience.Improve how your users search and find content with Tag Assist. This feature enables users to appropriately categorize new topics by leveraging AI-suggested tags. In turn, search results become more accurate by surfacing highly relevant content to the next user.Interested in taking these for a spin? Join the AI beta program waitlist!​​​​​​Closed Beta: Language SwitcherOne of the key benefits of an online community is that you are not bound by geography. Your community can (and should) be as global as your product, but translating and managing multiple languages within your community can be challenging. As part of an iterative approach to multi-language support, we’re beta-testing a brand-new Language Switcher.The Language Switcher will enable community members to change the interface language with a click of a button. Community Managers can add relevant language options and edit phrases as needed to match specific community needs.The Language Switcher is currently in closed beta. Please reach out to your CSM if you’d like to be considered for the closed beta program.Coming SoonA more flexible platform to support business with multi-productsAs your business and products continue to grow, there is a need for a more flexible content structure that can support multiple products in a single, centralized destination. To that end, we are:Expanding our categorization hierarchy to enable you to organize categories in a way that makes sense for your business.Extending categories to Product Updates and Ideas modules for a more robust and flexible experience cross-modules, so you can also organize your content based on your needs.Customization Capabilities on EventsWe’ll be bringing customization mode to Events so that you can customize this page with additional widgets, callouts, banners, etc. enabling you to better promote upcoming events and drive registrations.Notification CenterNever miss the community activity that is most important you! We’re building out a brand new Notification Center that will keep you and your members up-to-date on your topics, replies, and mentions - directly in your community.We hope you’re excited about all of the great stuff in the works! Let us know what you’re looking forward to the most in the comments below!

The tools we use are crucial to maintaining a healthy, engaging, and safe environment. That's why we're excited to announce a significant update to the Topic Moderation Page (TMP) - a major milestone in our suite of moderation tools. A Technical Leap Forward 🤓It all started with a vision to enhance the TMP by reducing defects, using new technologies and ensuring feature parity across different content types. This change was driven by our commitment to innovation and delivering the best possible experience for our moderators and community managers. Preserving Core Functionalities. Understanding the importance of continuity, we ensured that all essential functionalities of the existing TMP are retained in the new version. However, to align with our goals of efficiency and modernisation, certain features like the IP popup, Profile popup, and tracking of personal unread replies with a scroll to new reply function were not carried forward. This decision was made considering the high implementation cost and our focus on more impactful features.  Short-Term Benefits: Enhanced Experience. Immediately, we should notice fewer bugs and small yet significant UI improvements. We are also adding functionalities like attachments in Product Updates and ideas on control and destination, enhancing the moderation process's versatility and effectiveness. Long-Term Benefits: A Foundation for Future Growth. Looking ahead, the refactored TMP sets the stage for rapid and seamless integration of new features. It opens up possibilities for moderating additional content types such as educational materials or event-related discussions. Moreover, the redesigned UX/UI will not only make moderation more intuitive but also more enjoyable.  Celebrating Progress and Team Effort 🚀The team's dedication and collaborative spirit have been the driving forces behind this successful refactoring. The new TMP is the team’s commitment to our community managers and moderators, to provide the best tools to foster vibrant and safe online communities.This update is a significant step forward in that journey, and we're excited about the future possibilities it unlocks! Thank you all for your ongoing support and feedback, which have been and is invaluable in this process 🙌

Introducing a native VILT integration for WebEx Meetings and Webex Webinars!Now you can create live Webex training events from the Course Management section of your dashboard.

We're excited to announce that our AI features for community managers are now in open beta!This means that everyone is invited to opt-in and take it for a spin - no need to sign up here. For more information, check out this product update  The buzzword of 2023 has to be ✨ AI ✨ With so much potential and endless possibilities, it is hard not to think about AI 24/7! We’ve been working hard to build meaningful and impactful AI features that will make it easier for you to do your job effectively. Today, we’re excited to roll out a beta program for THREE community-specific AI features. Join the beta and be the first to experience the power of generative AI in your community! Want an inside look at what is coming? Keep reading!Email GeneratorIt has never been easier to start using our Email Campaigns feature! Leverage generative AI to draft email content and kickstart the email creation process with just a few simple prompts.Content AssistDraft and publish community content using generative AI to simplify how you create powerful self-serve resources. Use this easy-to-use tool to draft Knowledge Base articles and Product Updates to accelerate workflows and improve resources.(Do you think we used Content Assist to write this?! 😏)Tag AssistImprove how your community members search and find content with AI-suggested public tagging based on the community topic and content. This feature will populate relevant metadata on new topics ensuring that content is categorized appropriately.Which feature are you looking forward to most? Let us know in the comments below and remember to join the waitlist so you can try it out for yourself!

Welcome to Gainsight Customer Education’s Product Updates debut—your go-to destination for key content about our latest feature releases and launches.  Our Customer Education product gives you a powerful and scalable way to onboard and educate your customers. With built-in course authoring tools, analytics, advanced customization capabilities, and powerful integrations, you can deliver learning experiences that not only drive product and customer retention, but make your customer-facing teams more productive.  And we’re excited to use this community to continue collecting feedback—from you!—influence our product and make it even easier to deliver digital customer education.  We’re excited to use community to continue collecting feedback to influence the roadmap Let’s dive into some new features and updates to Gainsight Customer Education! New Feature: Learner Transcripts for Admins Managing your learners just got easier and more streamlined. Introducing Learner Transcripts for Admins.  With Learner Transcripts, you have a centralized and comprehensive summary of every learner’s engagement with your academy, including details around courses they’ve taken, completion dates, progress, and certifications. Not only will this make it easier for you to manage your learners and monitor their progress, but it’ll win you time back to focus on more high-value tasks that ensure your customers are happy, like success planning and proactive support.  Want to learn more about admin transcripts? Check out this article. Feature Update: Instructor-led Training (ILT) We’ve made a handful of updates to instructor-led training (ILT) that aim to streamline your administrative process, including a refreshed UI to make it consistent with the rest of the Customer Education product.   Additional updates:   More data: You now have access to more insights into ILT engagement, including session count, next session, and status Streamlined event creation experience: We’ve broken the creation process into steps, so you no longer have to enter all of the event’s details at once  Delete events: You can now delete events Want to learn more about ILTs? Check out this article. Heads Up: Your Login Experience Has Changed Your login experience looks a bit different. Here’s what you can expect:  Instead of the legacy login screen where you’re prompted to enter your email address and password, you’ll see a simpler screen asking just for your email.   When you enter your email address, our platform will direct you to the appropriate authentication flow based on your account. Why did we do this? It’s our first step toward integrating Customer Education into the greater Gainsight universe, so you get the most seamless experience possible. And more changes are coming soon, including a new navigation and more intuitive ways to switch between your accounts and Gainsight products. What do you think? We’re always open to feedback, so let us know what you think in the comments! If you want to learn more about Gainsight Customer Education and best practices, the Share Industry Knowledge and Discuss Product Features forums are now open. 

Gainsight first announced Horizon AI back in 2021 and we haven’t looked back. In fact, we’ve continued to double down and push the boundaries to make Horizon AI more - more tangible, meaningful and effective for our users. Today, we’re introducing new AI capabilities: Meeting Assist, Takeaways, and Cheat Sheet. To learn more about these features, watch the recording and read the Q&A from our customer webinar! With Meeting Assist, skip the mundane and time consuming tasks of taking & transcribing customer call notes into Gainsight. Automatically generate an AI-powered summary of your calls, create Tasks instantly for recommended follow up actions, as well as gather pre-identify risks. Available today for Gong.io calls, with future integrations coming soon. See it in action below!  Leverage Takeaways to surface an aggregated summary of recurring customer feedback and opinions, automatically searching and summarizing customer insights from survey responses as well as Timeline entries. View key themes, positive and negative sentiment, and drill into specific responses to better focus your team's efforts. Check it out below!  Use your trusty Cheat Sheet to get a quick look at your customer’s key data points, including an overall summary recap, renewal discussion insights, strategic priorities, key projects, and more surfaced from all the customer data in your Timeline. Catch up on newly assigned customers, clue in an executive to critical customer data, or just refresh your memory with ease. See it yourself! We’re Putting the Control in Your HandsYour security and privacy is paramount. That’s why we’re releasing built-in controls that give your admins the ability to toggle generative AI on or off. These features will not be automatically turned on.  Visit the Horizon AI settings page under Administration and just flip the switch to unleash the power of Horizon AI today! 

Accredible has released a new integration with Skilljar that allows you to automatically award digital badges and credentials to students with Accredible after they complete a lesson or course in Skilljar. 

You can now mix and match content formats in a single lesson - easily add video, HTML, quiz or audio content. 

With just one registration your learners can now sign up for an entire series of live trainings, making scheduling seamless!This feature is perfect for admins who want to quickly set up several related trainings and learners who want to manage all scheduled sessions in one place. 

Introducing a new tool from Skilljar, the Customer Education Business Impact Template, that helps you easily communicate the value your training programs have on revenue and growth.The downloadable asset delivers a series of charts comparing the business impact of trained and untrained customers by connecting your Skilljar learning data to your business metrics.

Tap into Skilljar's dataset and get access to Customer Education benchmarks. Our new Strategic Insights feature allows you to compare your training program performance against Skilljar's global customer base to see where you can improve.Key metrics you can benchmark include course completion rates, enrollments per learner, and session time per learner. 

Your community should be the go-to place for users seeking information and support. By leveraging a seamless search experience to surface relevant and accurate results, you can empower your customers to self-serve. In an effort to build the most user-friendly search tool, we’ve made two important enhancements that make searching your community smoother and more efficient. What’s New? Knowledge Base Category Filters in Search Results:Ensure that the right help documentation is surfaced with new Knowledge Base category filters. Users can fine-tune their search directly on the search results page by selecting relevant Knowledge Base categories. Easily add or remove category filters to narrow results and stop the endless sifting.  Pre-Applied Category Filters for Specific Searches:Searching your community just got a lot simpler. When a customer searches within a community or Knowledge Base category, we automatically apply the right filters on the 'all results' page, saving your users time and making it even easier to find accurate results. We hope these improvements make your community even more intuitive and enjoyable. Thanks for being a part of our journey to enhance and refine the user experience further. Got any thoughts or suggestions? We're all ears! 

Welcome to Product Updates in the Gainsight community! In this section, we’ll post key content around our latest feature releases and launches, and share what’s coming soon across Gainsight’s product offerings.  Hubspot & Gainsight: A Perfect Pair 🤝 If your organization uses Hubspot CRM, then we've got an exciting announcement for you! Gainsight has made a significant enhancement to our HubSpot Connector, improving how your teams can sync data bi-directionally between Gainsight and Hubspot. This update expands the number of objects supported by the integration, adds new bi-directional flows, and keeps your teams up to speed on customer activity across your tech stack. Check it out for yourself in the quick video below 👇  Use this enhancement to:Improve Data Hygiene: Deep, bi-directional sync eliminates data gaps, making it easier for your teams to share crucial customer data. This paves the way for maximizing customer retention and expansion. Empower Go-to-Market Collaboration: Seamlessly push data into HubSpot, sharing critical metrics like NPS, customer sentiment, health scores, risks, plans and insights. Customer Success Managers and Account Managers can strategically plan outreach sequences, backed by account health, sentiment, and renewal insights. Your go-to-market teams can proactively strategize renewals, bolstering gross revenue retention. Enhance Productivity: Sales, Marketing, and Customer Success teams can stay focused on their respective systems of record, without missing a beat. The integration offers bi-directional visibility into notes, emails, and other customer touch points across both systems, keeping teams informed and aligned.  Activate the ConnectorGet started by reviewing documentation from Gainsight related to configuration of the HubSpot Connector, and install the connector in your Gainsight instance via: Administration -> Connectors 2.0 -> Connections -> Create New Connection. More Resources🗓 Webinar| Gainsight + Hubspot: The Perfect Integration for a Holistic Customer View 📋 Hubspot-Gainsight Partnership: 4 Ways Integration Drives Value 🗞 Press Release: Gainsight Deepens Hubspot Partnership with New Integration We're excited to see the new HubSpot Connector make our customers workflows easier, and cross-functional efforts more successful. Let us know how you are leveraging the new connector in the comments!

On the heels of our Segments release, we are pumped to announce that Email Campaigns are now available! Email Campaigns empower community managers to boost engagement and drive community participation with an easy-to-use email solution. Leverage Segments to create a dynamic list of members based on criteria such as user role, last activity, registration date, etc., and send targeted Email Campaigns to guide members back to your community regularly. What’s new?Send one-off emailsHave an occasional email you want to send to your community members, for example promoting an upcoming event? With one-off emails, it is easy to build and send an email to recipients who match your recipient filters. Unlike automated emails, one-off emails will pull the recipient at a given time (upon creation or when scheduled to do so) and send out the email to this audience once. Learn more about how one-off emails work here.  Send automated email campaignsAutomated emails, on the other hand, will dynamically pull the recipient list every hour and trigger the email send as soon as a user matches the set criteria. For example, if you’re running an automated onboarding email campaign, the campaign can trigger an email to send when a user registered exactly 7 days ago. While each individual user will only receive the email once, the campaign dynamically updates the recipient list and sends emails as new users hit the necessary thresholds or requirements. Check out this article for more information and examples of automated email campaigns. Use Segments to target usersDynamically group community members based on set criteria using the Segments feature and easily select that segment as the target audience for your one-off email campaign (coming soon for automated campaigns). This makes it easy to send timely emails, leveraging the rich content that already exists on your community, to drive engagement and help scale digital programs like onboarding.Follow these steps to start building your first segment today, or use one of the adoption flywheel segments we already built for you! Customize your email templates & themesCreate a consistent experience for your community members by customizing the email theme. Set items like the ‘wrapper’ and footer, add your logo or custom header, and adjust the content area to look and feel like your brand.  The possibilities are endless!Together, Segments and Email Campaigns unlocks the ability to continuously connect with your community. There are many different use cases, but let’s look at a few that you can get started with today.Use an automated onboarding email flow every 7, 14, and 30 days to welcome members to your community, educate them on how to use the space, and build positive user habits. Send automated reactivation emails to members that have been inactive for more than 30 days. Build automated adoption email campaigns to drive adoption of different community features like groups.  Create a monthly community digest email recapping the top content. Promote upcoming events and important announcements. Easily invite and communicate with beta testers to seamlessly run beta programs.We hope you are as excited about Email Campaigns & Segments as we are! We would love to hear how you’re using these new features. Drop a comment below with any fun use cases or feedback! 

Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience.  The v6.37 release is live in NXT orgs in the EU as of July 22, and for US customers on July 29. Check out the release notes. Some highlights from the NXT release include: Enhanced Email Template Builder: Create and design custom email templates with a comprehensive set of configuration options. Playbook Redesign: This redesign aims to make the creation and discovery of Playbooks significantly easier, empowering admins to streamline their workflow effortlessly.  Create and update Customer Goals via Rules: Strategize and create customer goals with associated Call To Actions (CTAs) and Success Plans (SPs) for comprehensive goal planning. Improved Navigation Menu for Enhanced User Experience: Navigate through different platform sections effortlessly with an improved navigation menu. CSQL Creation: Simplify lead creation by allowing CSMs to create qualified leads from R360, streamlining the process and enhancing user experience. Account-Based Forecasting Improvements: Intuitively hide opportunity views for account-level forecasting, improving the user experience. Chorus.ai Integration: Automatically log meetings from Chorus to Gainsight Timeline as activities. Hubspot Integration Enhancements: Effortlessly ingest engagement data with additional standard jobs. Enhanced Reporting Capabilities: The advancements in reporting empower users like business leaders, customer-facing teams, and administrators to create KPI Reports and view missing data.Multiproduct Release HighlightsSecurity and SSO: Toggle easily between Gainsight products with SSO capability between PX, CS, and Digital Hub for an enhanced user experience, security, and efficiency.  Learn more. Check out the release notes. Some highlights from the SFDC release include:CSQL Creation: Simplify lead creation by allowing CSMs to create qualified leads from R360, streamlining the process and enhancing user experience. Account-Based Forecasting Improvements: Intuitively hide opportunity views for account-level forecasting, improving the user experience. Chorus.ai Integration: Automatically log meetings from Chorus to Gainsight Timeline as activities.​​​​@minh_phan @neelam_mukherjee @shayerisen @anirbandutta 

 📢 The PX July Release is now Live in US and EU Orgs!  Our July release includes new simplification efforts, expanded value, and increased ease of use for key functionality. Check out our release notes for more information.  RELEASE HIGHLIGHTS Improved Email Analytics: Improve email campaign analysis with enhanced analytics, including a summary view and new CTA tab for better understanding of user engagement. User Management Redesign: Efficiently handle user access using the revamped User Management page. Easily view and modify user roles for specific PX functionality. Expanded Draft Mode Allows In-App Editing: Draft Mode guide editing now allows in-app edits, streamlining the process of modifying feature mappings and refining guide engagements before re-launching. Engage Users on Their Preferred Devices: Launch device-specific web app dialog engagement for preferred devices (computers, mobiles, tablets) to enhance clarity, reduce confusion, and improve campaign effectiveness. Throttling in JO-Triggered Engagements: Engagements initiated by Journey Orchestrator (JO) now follow Gainsight PX throttling guidelines.  Redesigned PX Header for Simplified Navigation: Enjoy faster access to support and community resources with a redesigned PX application header, as well as quicker access to switch between PX subscriptions or Gainsight applications.  Reimagined Product Mapper: Boost efficiency with the revamped Product Mapper, making in-app and manual mapping easier.  Z-Index Control for the KC Bot: Use the new Z-Index field to better layer the KC Bot on your application, improving KC Bot visual prioritization for users over other application elements. Customize Content Displayed from Digital Hub: Gainsight Digital Hub (formerly inSided by Gainsight) customers can now utilize the Author Id field to fetch, configure, and display user-specific categories within the KC Bot. Multi-Question Surveys for Mobile: Collect extensive mobile survey feedback with new multi-page single question capabilities. Create multi-question multipage surveys and single-page surveys with multiple questions for a more comprehensive assessment.  ++------------------------------------------------------------------------++RELEASE NOTES++------------------------------------------------------------------------++ FYI  @karl_rumelhart @dstokowski  @minh_phan @MatthewWasley @robert_lakin @Tori Jeffcoat @harshibanka @Umakanth @dileepnalla @kathleenkenny23 @link_black  @skalle @Chandu @aharkut  @anirbandutta @neelam_mukherjee @ecohen @gmichlinFollow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.