Product Experience (PX)

It’s not clear from the documentation. My guess/hope is userInput? Update: Vote for this idea

For surveys, there’s an out-of-the-box Snooze feature that I’ve toggled on for our NPS survey. Snooze option in Engagements > Survey > NPS Survey > Editor I can’t find any metrics on usage (and by whom) of this feature within the survey. Analytics > Engagements > Survey Performance shows only Views, Responses, and Response Rate Analytics > Query Builder only gives options for Viewed and Completed as the interaction type.

NPS is a field that can be mapped from PX to Salesforce Accounts using the SFDC integration: Mapping Account fields, Nps shows as an option, as well as other time-based Nps elements But I don’t see that as an option for Contacts: Mapping for Contact fields. These are listed alphabetically and NPS does not appear as an option. Is this just not possible or do I need to set up something with the integration?

You ever look at a product usage dashboard and feel like it’s lying? 🤔 Because on paper, features are used. But in your gut, you know the value isn’t landing. You know because users still ask for things you already built. Because your roadmap gets hijacked by urgent (but not important) fixes. Because CS is still doing heavy lifting adoption should’ve handled. Pulse 2025 is here to help! The Product sessions this year are digging into that uncomfortable space between feature release and value realization: ​@devin_churchill is showing how data shifted adoption from a “nice to have” to a north star. Pej & Ben (Netskope) turned CS from reactive to revenue-generating — 10% GRR growth says a lot. ​@kelseynoteboom & Carly are calling out the fog — that fuzzy zone where adoption should happen but doesn’t — and how they cleared it. And for our PX customers who are on the front lines of making this happen, we're creating dedicated spaces at Pulse to connect and share those hard-won lessons. Joi

Hi ​@olimarrio thanks for sharing this. At the moment I am using PX and I want to connect that with PBI. Is there any solution available?

I would like to add the like button of the customer community to the product feature mapper of px. Can I use the class in some way?

Happy Friday! Ive been working on a project to register when a brand new user is provisioned as an admin in our platform (which could be huge to help identify risk early and as a way to get them in community and access to their CSM and training etc) which would trigger a series of emails and a CTA for our CSMs to update with correct role, etc. Is anyone using PX to pull in this data into Gainsight to initiate a program?

Hi, In the rating survey, is it possible to make comments mandatory for users who give us a low rating?

I am using PX to track users on our community. I need to send a date for the Signed Up date field. How am I able to get the registration date of the community member in the DOM or insidedData object and send with the PX attributes? Similarly email is also NOT directly available. Any ideas??

Is there a way to use custom CSS to display an engagement/survey based on the user’s screen width? I’m referring to users that access our product through their mobile browser. Our NPS survey is not displaying well when seen in a mobile browser. Would I just create a separate engagement for the “mobile” channel, or is that referring only to a mobile app and not accessing the product on a mobile browser?

How can I remove the ideas tab from the KCBot results page? We do not use the ideas module, so it will always be zero results.

Hi Y’all, I am exploring the use of a KC Bot. I have a couple of questions. 1) I would like to modify how the community content is shown. How do I remove the ideation section. We are not using that Module. 2) Why does the KC Both pick up the production community content when I am building it in our Sandbox. When I open the bot in the community I see all the latest content from the live Production community. Where is the source of community content defined? Many thanks, Alistair

We are working on an automated NPS program that would trigger 90 days before their renewal date each year. We have not utilized intervals before, so I am just hoping I can get a second set of eyes to ensure I have this set up correctly. We would like it to show up to 2 times per occurrence, and take place annually. Am I on the right track? Should I maybe set it to 11 months to ensure it re-qualifies them on time?

The Gainsight PX S3 Account and User Import data integrations can be used to import daily updates to PX account and user data from a predefined directory structure in a customer-managed AWS S3 bucket. These data integrations are well-documented in this support doc, but this article will answer some common configuration questions, and provide some additional visual examples of the file structure. S3 Folder Configuration The S3 Account and User Import data integrations each require a ‘base import folder’, and each of those base import folders requires 2 subfolders: one named “current” and another named “processed”. example base import folders In the example shown above, you can see that the base import folders follow the naming convention productName_pxObjectName_import, but you can use any naming convention for these folders. The subfolders must be named “current” and “processed” precisely, or the integration import job will fail. Integration Configuration In Gainsight PX, the AWS S3 Im

I am looking to create an email campaign for newly onboarded customers that drives them to use the Knowledge Center Bot in an effort to supplement our webinars and training resources. How do I create a link I can add to my emails that directs onboarded customers to the KCB?

Hi, I’m new to Gainsight and am wondering if there is a possibility of adding the user’s first name to the email body or subject line?

Good day fantastical people. I am creating a slider with different CTAs on each slide. I would like to link the custom button to a webhook that gets caught by zapier. I have the webhook set in PX I have the catch in Zapier How can I trigger the webhook from the button?

I see the currently new implementation of Customer Goals in the C360 as a container while the bulk of the goals are shown in the CTAs and Success Plans. This seems obvious yet I’m looking for the benefit of these opposed to having a custom goal oriented success plan. Some questions I have are: Can Customer Goals be shared externally similar to Success Plans? Can we report on customer goals with related SPs and CTAs apart from the C360 view? Are custom fields suggested to receive the most value from this new module? I’m curious if anyone has implemented Customer Goals in their Org and, if so, how is it going?

Can I use a wildcard in a URL redirect within an engagement? For example, one of our products has multiple base URLs depending on where the user sits, so a sample would be (all preceded by https, of course): www.subcompany1.com/feature www.company2.com/feature subdomain.company.com/feature Would it work to redirect to $px-auto-resolve.com/feature?

Hi Experts, Are there APIs available for following: Find an engagement by name Change configurations of an engagement. For example - add or remove URLs or Segments. Appreciate your inputs. Best regards, Saurabh

I am looking to use Gainsight PX to prevent a specific user segment from accessing specific features. I want to create a targeted in-app engagement that essentially "blocks" the feature by displaying a modal or overlay when a user attempts to access it, effectively preventing interaction with the feature. Can someone advise how I go about building this?

One of the best parts of my job is that I get to connect with people around the world and learn how they accomplish their work. Recently, I ran A Day in the Life of a PX CSM webinar to help provide insight into how I get my job done. The webinar offered a look at how I leverage all Gainsight products to drive customer success. Webinar Recording I shared how my experiences have shaped my current role where a key focus for me was understanding product usage and how that helps drive customer success. I highlighted that while it is important to know all the features of the product, it is more important to know how to use them strategically. My goal for the webinar was to provide concrete examples of how I use Gainsight products, and learn from the audience what they wanted to know more about. Key Themes and Takeaways Leveraging Gainsight Products: In my daily work, I leverage several Gainsight products, including: Gainsight CS: For managing customer relationships, reviewing customer health

Does your organization use MS teams? Do you want your users’ NPS responses into your organisation’s Teams channel? Then, this article will assist you in setting up Zapier (or a related process automation platform) workflow to transmit PX NPS survey responses to Microsoft Teams. Below, the configuration is split into sections to dive deep into the configuration at Gainsight PX, MS Team and Zapier. Zapier: Trigger event: Create a Zap with a trigger type: Webhooks. Select the trigger event as catch raw hook. Refer: In the next step, copy the web hook URL that is autogenerated. Intermediate step(to format webhook response): Create a step, select code by Zapier. Select JavaScript in the action event. Continue, give a object name in the input data field(example: set) Click on the + icon and select raw body. In the code: use this const jsonString = inputData.set || '{}'; // Parse the JSON string into an object const jsonObject = JSON.parse(jsonString); // Prepare the output by spreading the k

I am looking for guidance on creating PX engagements for guest users. I would like to use a dialogue to prompt users to Log In when they arrive on the events page and are NOT logged in. Any ideas Gainsight Team. Thanks Alistair

By default, the API Key generated is for all products and environments. If I filter by product or environment, the key is generated only for Engagements and User and Account is greyed out. Anyone knows how to generate the key for a particular product and environment?