Training & Certification

Today, we launched a new short CS skills course on Gainsight's Durable Growth Playbook, designed to empower CS professionals to prevent surprise customer churn, boost product adoption, and keep customer success outcomes at the forefront. The best part is the course is available for FREE! 😉 Link to course for current Pulse+ subscribers Link to course for everyone elseAfter completing the course, you’ll receive an email offer from Credly.com with your digital badge. Share it on LinkedIn, and let others know about this training!And if you like this course, check out the rest of the CS training and certifications in our Pulse+ training program. Check it out and let me know what you think! 💡

Rolling out a new tool like the Gainsight Customer Success application is not just about training people how to use it. It’s equally important to help your team prepare for the change and to set everyone up for success after your initial go-live.Over the years Gainsight has helped hundreds of different companies implement Gainsight CS, and along the way we’ve fine tuned our own enablement strategies, and observed many others who did it well. We often hear from customers who are looking for end user enablement guidance and best practices, so I thought it would be helpful to write them up and share.Preparing the team for changePrior to working with Gainsight, your CS team may have been using other tools or everyone may have been doing their own thing to try to manage their customer portfolio. In any case, leadership needs to prepare the team for what’s coming, and address what's in it for them. Getting buy-in is typically easier when the team is involved in designing the solution. For ex

Alizée Levavasseur @alizee is currently a Sr. CSM for Digital CS & CS Ops at SS&C Blue Prism. When we caught up recently, I came away with a greater appreciation and understanding of digital CS tactics, how they differ from marketing digital tactics, how community fits in, and something she refers to as the virtuous data circle.So, settle in for a 6-minute mini-master class in Digital CS, and you might learn a new thing or two! 😉  

CS Operations is critical to the success of any company’s Customer Success initiatives, and it’s a relatively new role and function. Today I had the chance to host an awesome panel of CS and CS Ops leaders, including Sonam Dabholkar @sonamdabholkar, Matthew Lind @matthew_lind, and Jessica Palmer @jessica_keenan_palmer. The conversation centered on how to grow and advance your career in CS Ops. If you missed the webinar, here it isAlso, here are a few great questions that we didn’t get to in the session. Let’s continue the discussion here!What have been the best resources for Change management learning? Any documentation you point to every time and in every role? What does the job market currently look like for CS Ops? Are there a lot of companies hiring roles like this and is there a surplus of candidates? When searching for open roles, what are the most common job titles that do not have the term operations? I'm starting a brand new CS org - at what point do you recommend hiring your

@saltamash  has the advantage of having worked on the Gainsight Support team, and is now a CS Ops Analyst and Gainsight Admin for Coursera. I recently talked to Altamash to understand his current role, what it’s like to be part of the Gainsight Product Council, how he recommends others learn Gainsight, and his first big project at Coursera.  Altamash also shared some advice for current CSMs who might be wondering how to get their feet wet with CS Ops.My favorite line from our conversation: “The best time to move into CS Ops was yesterday, and the next best time is today.” I usually hear this quote in relation to planting trees, except rather than planting trees yesterday, the best time was 10 years ago! 😆 

Congratulations to the Gainsight Admins and End Users who earned the top score on our customer and internal leaderboard during the month of April!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our leaderboard in May? If you do, you’ll earn some swag. Take the certifications today!​ Level 3 Admin Certification:@Chelsea.holfield (customer) @Prachidubey (Gainster)Level 2 Admin Certification - Reports & Dashboards:Sophia Torres (customer)Level 2 Admin Certification - Journey Orchestrator:@aushel (customer) @Lalitha Sri (Gainster)Level 1 Admin Certification: Zachary Erickson (customer) Surendra Sairam Kondreddy (Gainster)Gainsight End User Certification:Madora Mak (customer) @jdeutschmann (Gainster) Note: If test ta

There’s no one right way to develop the skill set that it takes to be successful in CS Ops. That’s what dozens of conversations over the last year or so with CS Ops professionals have shown me. When I talked to Lindsay Cochran at Jamf @linny75 recently, I was intrigued to learn that she started her career in the fitness and health coaching world. Now she manages a CS Ops team of eight, and continues to focus on how to get the customer where they want to go. Along the way, she also moved from Minneapolis to the Netherlands. 🇳🇱Check out the video below to hear how Lindsay got into CS Ops, how her role at Jamf has evolved over the last 5 years, the different roles and responsibilities within her team, and advice for those just starting out in CS Ops! 

I’m excited to announce a new Gainsight End User Certification! The new certification is designed to validate understanding of the core concepts and most common CSM tasks in the Gainsight CS application.More information about the topics covered, retake policy, etc., is on the certification page and in the exam description on GS Univ. The cost is $70 per person, but the first 25 people to use the coupon endusercert-launch25 by Jan. 31st will save $25. Customers who take our free End User elearning on GS Univ, and/or who take our instructor-led custom End User training will be prepared to pass the exam. After earning the certification, you’ll receive a Credly digital badge (within 1 week) to share on your LinkedIn profile or in your email signature.We've also launched new end user practice exercises and an option to request access to a training environment for those who may not have a login to Gainsight.Now, go forth and share this news with all of your CSM friends! 😁

Congratulations to the Gainsight Admins and End Users who earned the top 3 scores on our customer and internal Gainster leaderboards during the month of March!Gainsight certifications are designed to validate understanding of the core concepts and demonstrate your skills are up to date with innovations across the Gainsight platform. You can find more information about the topics covered, retake policy, etc. on the certification page on Gainsight University. Will you make it on our customer leaderboard in April? If you do, you’ll earn some swag. Take the certifications today!​ Level 3 Admin Certification:Gainsight Customers:Marion Mungcal  Ilana Magel  Sydney Smith Internal Gainsters:Nicholas Heller @nheller  Bhavani Prasad Virodhula @BVirodhula Level 2 Admin Certification - Reports & Dashboards:Gainsight Customers:Alizee Levavasseur @alizee  Kelly Rogers  Nhan Le @Nhanle Internal Gainsters:Julio Ruiz  Joanna Kucek @JKucek  Alex Gordon @agordon   Level 2 Admin Certification - Journe

People who love their work have an infectious enthusiasm that energizes anyone who enters their orbit. At least that’s how I felt when I recently sat down with Justin Richmond @jrich to hear about his journey in the world of CS Ops. Justin is passionate about customer success, and supporting his team at Appian. This was most evident when I heard Justin share how he sees CS Ops as the heartbeat of the CS organization. We started with a quick icebreaker about his favorite game or show, and he delivered on both by citing The Last of Us as his current favorite. He appreciates that the show is an amazing adaptation of the game and is staying true to the game’s ‘script’. After our conversation, I realized that Justin basically provided a Getting Started in CS Ops playbook 😁. Among his tips:Start small and take it slow Don’t overpromise / be honest about what’s possible Lean into the broader Community and Support Use the Gainsight Object Glossary to quickly understand objects and fields List

Congratulations to the Gainsight Admins and End Users who earned the top scores on our customer and internal Gainster leaderboards during the month of January! 👏🏼👏🏼👏🏼Gainsight certifications are designed to validate understanding of the core concepts and  demonstrate your skills are up to date with innovations across the Gainsight platform. More information about the topics covered, retake policy, etc., is on the certification page on Gainsight University. Will you make it on our customer leaderboard in February? If you do, you’ll earn some swag. Take the certifications today! Level 1 Admin Certification: Gainsight Customers:@anne.kriegerOlga Masoka@Josh R Gray Internal Gainsters:@jared_block@PaulinaJulio Ruiz Level 2 Admin Certification - Reports & Dashboards: Gainsight Customers:@jnelsonDattasai AkulaSpencer Bacon Internal Gainsters:Max Evans@Alicia Azar Level 2 Admin Certification - Journey Orchestrator: Gainsight Customers:Olga MasokaAlvin Ng@Angie.Walsh Internal Gainster

Congratulations to the Gainsight Admins and End Users who earned the top scores on our customer and internal Gainster leaderboards during the month of February! 👏👏👏 Gainsight certifications are designed to validate understanding of the core concepts and  demonstrate your skills are up to date with innovations across the Gainsight platform.More information about the topics covered, retake policy, etc., is on the certification page on Gainsight University. Will you make it on our customer leaderboard in February? If you do, you’ll earn some swag. Take the certification today! Level 1 Admin Certification: Gainsight Customers:Deepika KumarKruthi Chandrashekar Riley Parks  @angela_domenichelli, @adenery ,Kevin Lam, Nghi Lam, Mary Castillo, Yoshiko Mimuroto, @lydiamellette , Bailey Ehlinger, Srivalli Yarramsetti, Nhan Le, Gianna Prus, Tyler Watson, Arasch Fatemi, @Andy Trevino  Internal Gainsters:@Takahiro Kitano, Frank Pullia, Venkata Surendra Reddy Moola.  Level 2 Admin Certification - 

This week the Education team hosted a group of Gainsight Admins in our St. Louis office for a new Advanced Admin Workshop held over the course of 3 days. We were super excited to share a taste of Gainsight company culture with them, share valuable tips and tricks, and facilitate a networking opportunity with Admins from eight different companies!If you missed the in-person workshop, we’ll be presenting some of the same training at Pulse Academy Live in San Francisco on May 16th in the Admin 200 Series. Below is the detailed Admin 200 agenda for PAL.Rules Engine UnleashedRules Engine is the control room for business automation in Gainsight. It’s time to take your Rules to the next level by learning how to:Group related rules that can be chained together to execute one after another with a shared schedule (ie. Rules Chains) to manage the renewal process. Configure Real-Time Rules to Send Slack Notifications When the Scorecard Measure Changes in ... real time! Practice using pivots to hel

Congratulations to everyone who earned an Admin certificate in January! For those of you that earn a cert in February, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Feb. 28th, I’ll put your names in a hat, and pull out 3 winners!  In January, we certified 8 Gainsight NXT Admins (Level 3):@smh281@mkome521@kzmm9 @romihache Aaron Macias@phoebem @Engunet@pdigaetano  3 customers extended their Level 3 Certification for 1 more year by completing our Continuing Education requirement:@mathieu.brillon @shannon @carolyndibuono  4 customers got Level 2 Reports & Dashboards certified:Taylor DurieZain TajaniAdaobi AllenDattasai Akula 7 customers got Level 2 JO & Surveys certified:Olya MasokaDattasai AkulaKumari Varsha SinghAngie WalshJacob LudwigsonGosia RiosAl

Congratulations to everyone who earned an Admin certificate in December! For those of you that earn a cert in January, you can win swag by sharing your Credly badge on LinkedIn! Follow this link for instructions on how to share your badge! This helps us build awareness and recognition in the market for Gainsight Admin skills, experience, and certification. For everyone that shares their badge by Jan. 30th, I’ll put your names in a hat, and pull out 3 winners! I also wanted to call out several training related events coming up:(free) Webinar on Transitioning to the New C360 Layouts on Jan. 31st Advanced Admin Workshop in St. Louis from Feb. 21st - 23rd Virtual Hands-on Gainsight PX Training starting Feb. 14th Gainsight End User Certification available now!In December, we certified 14 Gainsight NXT Admins (Level 3):@gsferracini  @James@jenlpro@jesus_mejia MBSG Lalitha@lquintero Stephen Seepersad@ccrawford1062 @amasica1217 Abhishek Bhoite@jeremy_johnston@dan_kenner @rachelhibbardtmo@mark_

We’re excited to host an all new interactive and small group workshop in-person for experienced Admins in our Gainsight office in St. Louis, Missouri. From Feb. 21st through 23rd, our experienced technical trainers and guest speakers will lead you through approximately 16 hours of hands-on training. In addition to enhancing your knowledge and skills with a variety of Gainsight tools (details below), this unique opportunity also enables you to connect and learn from other Gainsight Admins and Gainsight experts (as well as socialize!). Register Here Workshop Agenda: Tues. Feb 21st 12pm - 5pm CT Wed. Feb. 22nd 8am - 5pm CT + Happy Hour Thurs. Feb. 23rd 8am - 12pm CTRules Engine Unleashed: Rules Engine is the control room for business automation in Gainsight. It’s time to take your Rules to the next level by learning how to:Group related rules that can be chained together to execute one after another with a shared schedule (ie. Rules Chains) to manage the renewal process.  Configure Real-T