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Hello all!I wanted to pop on here to share that we will be posting the Pulse Europe 2023 on-demand content on to the Pulse Library by Friday, the 1st of December. We will have videos of the Day 1 and Day 2 Keynotes as well as audio recordings of the breakout sessions. If a session had slides, you’ll be able to see a PDF version of those as well.While you wait, don’t forget that you can find the Pulse US content available on the Pulse Library as well! Click here to browse: https://pulselibrary.gainsight.com/If you want to take a stroll down Memory Lane, we have a collection of the 10 years of Pulse Keynotes that can be found here: https://pulselibrary.gainsight.com/10-years-of-pulse-keynotes. We went back in the vault to pull videos from all the way from 2013. Enjoy!

A fabulous event and lovely to meet some friendly faces from the past and make new friends.Congrats to all at Gainsight for putting on a great event and look forward to seeing you all next year….

 Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners!  Digital Customer Success Disruptor: SS&C Blue PrismThe Digital Customer Success Disruptor is living proof that we are moving into the next era of Customer Success. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention.Through its leading automation technology,  @alizee and SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital

Hello Gamechangers - With Pulse Europe just a few days away, I am honored and excited to share that I'll be speaking at the event this year 🙂Join me as I take you through 2 of my favorite topics - Customer Success and Community 🚀 Session topic: Leveraging Community To Scale Yourself: An Actionable GuideI will be sharing real life case studies from my own life as CSM @ Gainsight showcasing how to1️⃣ leverage community as a key element of the overall customer engagement strategy2️⃣ scale yourself to become a more effective CSM / contributor to your organization and 3️⃣ create advocates along the way earlier in the customer journey.  Session Details:🗓️ Date - Nov 15, Wednesday⏱️ 14:00 - 14:40 CET 📍 Flight Deck Room @ Passenger Terminal AmsterdamLooking forward to seeing you there!

Hi,If you are attending Pulse Europe 2023 and have questions about Gainsight Technology, you can book in a complimentary session during the breaks! If you are a current customer, you might not be sure whether you're making the most of Gainsight’s capabilities or prepared for the next feature launch and adoption.If you are purchasing Gainsight, you might be looking for some best practice roll-out advice to see that ROI asap. No question is too big or too small for a former EMEA Gainsight Senior Solutions Architect!https://calendly.com/auste-gschat/15mins-free-gs-consultationLooking forward to connecting with you!Best,Auste Foster 

I am very excited to join the Pulse 2023 conference as a presenter.I have been carefully crafting my message to make sure it includes just the right amount of strategy information and quantifiable results, along with a bit of storytelling and truth sharing. (My cat ChaCha has also been working hard on it, as you can see in the picture. She is a graphics expert! 😉) If you are interested in learning more about how to add personalization at scale using Gainsight CS, plan to join my session! 😃Few things i’ll be touching upon:How do you decide what projects get your attention in the first year? CS Automation can help you deliver an elevated experience for learners with usage data. Using CS relationships to push expand what is possible with CS. Tangible return on investment in your first year. Track: Getting Started Fast with CS track. Session: Superior Personalized Learner Experience at Scale

Dear Community,I am thrilled to announce that I will speak about SAP Signavio’s Digital Customer Journey and to present how we have built a team of 12 Virtual CS professionals focussing on our tech touch customer base at SAP Signavio. On top of that I will show you our approach to reduce time-to-value with on-demand access to self-serve resources, compelling content, and more. About me:I am leading the Virtual Customer Success team at SAP Signavio. We have built our team from one Virtual CS professional to 12 globally within 2 years, which was quite a ride, but definitely worth it.I am looking forward to connecting 🙂

If you're a newcomer in the field looking to unlock the secrets of success, or striving to rally your leadership team behind a game-changing Customer Success solution like Gainsight, this is your golden ticket! 🎫Prepare to be transported into the heart of the action, as this presentation is catered exclusively to those just starting out on their Customer Success adventure. Unearth invaluable strategies, delve into gripping first-hand experiences, and gain actionable insights that will supercharge your path to becoming a Customer Success superstar. ⭐️Be the ultimate champion for Gainsight within your organisation – this presentation is your gateway to an epic transformation in the world of Customer Success! 🎉Join me (a former customer & now CSM at Gainsight) where I’ll be sharing: -✅ What it’s like to be the first Customer Success Manager within an organisation.✅ How to raise your profile and advocate for Customer Success internally and cross-functionally.✅ Top tips for getting st

Looking forward to discussing one of my favourite topics: why and how CS Operations & Enablement working effectively together is the key to a successful Gainsight environment. Technology is only as good as the enablement behind it. As Gainsight Admins & CS Ops professionals, we need to think like Product Managers. Before building something as simple as a report or a dashboard, let alone editing the 360 views of our customers, we need to ask ourselves: how are my end users going to gain value out of this? Not only that, but how easily will they gain that value?In our world, we often think about things like story points or level of effort, but we need to add two more factors into this: level of impact and ease of adoption.Then, we work backwards from that enablement. In this session, we’ll dive into the actionable tactics you can bring back to your development process to prioritize the user experience and a strong partnership with CS enablement.About Me: by day, I’m the Senior Ma

I am honored to be speaking at Pulse 2023, come and join me for my CSM workshop! Are you ready to take your Customer Success to the next level?Join us for an exciting presentation on "Creating exceptional experiences and building advocates within your customer base."Discover the secrets to listening to your customers and delivering exceptional experiences that will turn them into raving fans.I’ll show you how to close-the-loop and take action on customer feedback to drive satisfaction and loyalty.And that's not all – I’ll also reveal how to mobilize your promoters and turn them into advocates who will spread the word about your brand. Get ready to revolutionize your customer success skills and build a base of loyal advocates – all with the help of Gainsight’s expert tips and tricks.Don't miss out on this must-see presentation! If you have any questions, feel free to ask me in the comments below!

I'm thrilled to be speaking at Pulse for the first time, along with my colleague @JKucek, on driving engagement with Stakeholder Alignment! This topic is near and dear to my heart as I believe it is a key workflow that takes CS organizations from reactive to proactive.As a CSM, navigating political complexity and multiple stakeholders is par for the course. But as your customers change priorities and shift strategies (especially in today's economic climate), maintaining alignment with multiple executives and decision makers becomes paramount. In this session, you'll learn how to systemize your executive sponsorship approach, which ultimately impacts GRR.Be sure to mark your schedules and join us on Wednesday, May 17th at 2pm to learn the Why, What, Who, When and How of Stakeholder Alignment.This is the first time Gainsight has dedicated an entire track to CSMs and I couldn't be more excited to be a part of it. Looking forward to seeing everyone soon!

Thanks to the foresight and awareness of my colleague Margo Martin who leads the Customer Success team at Deltek and Deltek’s implementation of Gainsight PX I have gotten a front row seat to understanding the benefits of the Customer Success and Product Management teams working together closely. We have discovered that in a strong product and customer focused organization, the Customer Success and Product Management teams have a huge opportunity to create significant value by having a strong, synergistic relationship to help ensure customer loyalty and retention. As a result, I’ll be sharing the stage at Pulse with Margo Martin in our session titled Harnessing the Power of Customer Success and Product Management Working Together.  In this session, you can hear about how Deltek's implementation of the Gainsight suite of tools has prompted and highlighted the importance of nurturing this relationship and why, how and what benefits we are seeing by having Customer Success and Product Mana

We are now a week away from when most of us will be descending upon San Francisco for this year’s Pulse!🔥Looking forward to sharing on Wednesday @4:15PT about key elements of EBRs that have proven successful in garnering Executive Alignment, Valuable Dialogue in the EBR Setting, and an unforgettable Experience for your external and internal Customers that will have them all looking forward to the next time you want to get the band back together to talk business. 

Helllloooo Pulse Party People! Last year, I attended my very first Pulse conference, and I remember walking away having learned SO much. I can’t wait to see what new and innovative information I will be leaving with this year!In our session, my Product Marketing counterpart Mike and I will talk through some of the core foundations that we use at Sequoia to keep our Grove Community a flourishing, people-led community.We will share examples of our learnings over the course of (nearly) 2 years of having an online community for our clients, and how we are working to seamlessly integrate Gainsight PX with our inSided platform.Looking forward to sharing our knowledge, networking with other client, community, and product folks, and hopefully taking back some innovative ideas and strategies to keep building!See you all next month! 😎 

  The GameChanger Awards are designed to celebrate the Gainsight customers that never stop challenging the status quo when it comes to customer success and experience. All Gainsight customers were eligible to apply for the 2023 awards. The winners were decided by a panel of judges based on their quantitative and qualitative results/stories. The winners Digital Customer Success Disrupter Award: @Jbarker from Alteryx, Samsara, and SAP Concur won the Digital Customer Success Disrupter award. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention. Transformation Leader Award:  Mike Dover, VP of Customer Success at Certinia (formerly FinancialForce), is the winner of the Transformational Leader award which

Absolutely THRILLED to be speaking at Pulse for the very first time 😅I’m talking about the importance of the often much neglected cadence call. This is all about bringing your A game every single day as you work with customers (not just on those Business Reviews, not just just when you need to combat a risk, and certainly not just right before renewal!) and making a consistent habit of building structure and value into your calls. You will walk away from this session with some practical tips and habits that you can start taking action on right away to position yourself as a strategic advisor and assure you earn that partner, not vendor designation with your customers.  I cannot wait to see you all there in May! 🔥Meet the Speaker! 

Hello!  Going to be my first time speaking at Pulse and its a little nerve racking 😛, I heard once that feeling nervous and excited are similar and if that’s the case I am VERY EXCITED!!Thankfully I’m passionate about digitalization and I’ve got our CCO Nikki Bishop by my side to share the stage with.  We experience digitalization constantly; whether at self-checkout in the grocery store or ordering your niece’s birthday present from amazon. The reality is, the world is moving to digital - and in the world of customer success where scaling is top of mind, how do we incorporate a digital touch into our workflows while continuing to drive customer value and satisfaction? Over the last year, Gainsight has enabled Seeq to move forward in the digitalization of our customer journey to drive scalability, consistency, and ROI. Join this session to hear our methodology, learnings, and next steps as we continue to improve this process for our customers.Seeq is globalization analytics at an ente

Hey y’all! This will be my first in-person Pulse, but I am SO-FREAKING-PUMPED™ to be speaking about a topic I’m particularly passionate about: Advocacy 💜.  Advocacy is one of the most underrated metrics in CS, but one of the most important for helping your company build its presence and meet its goals. With the proper approach, advocacy not only celebrates your customers, but also drives NRR and New Sales. Be sure to mark your schedules and join me to learn:Key indicators your Adopter is ready to be an Advocate What I consider an “Advocacy Event” How we built partnerships throughout the organization to rally around Advocacy How we built every process into Gainsight for collaboration and measurement, at scaleTLDR: Advocacy is a magic relationship strengthener and brand builder - and when done well, it leads your customers to excel in their own career paths (making you the hero and your company the beneficary). Outside of NRR, it’s one of the key metrics my department tracks on a weekly