All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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  • 666 Replies
lauren_olerich
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lauren_olerich
started this topic

Connecting at Pulse 2024: Structured Networking Details

Pulse 2024 will be a hub for networking, with a variety of sessions designed to connect attendees with shared interests and professional pur...
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Networking at Pulse 2024 🙋

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Pulse US 2024 Social Rockstar Contest

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161 Topics

seth
Gainsight Employee: ACE
sethGainsight Employee: ACE
published in All About Pulse

CS Ops & Gainsight Admins at Pulse 2023: Know-Before-You-Go!

If you’re in CS Ops or are a Gainsight Admin, here’s how to get the most out of Pulse 2023!GET AMPED BEFORE YOU EVEN GOThe All About Pulse area is already in action, with speakers introducing their sessions. Comment on the ones you’re most looking forward to, and even ask questions. Dive into the #pulse channel in Gainsight Global Admins SlackTUESDAY Advanced Admin Training at Pulse Academy Live. Register to get hands-on training on the new Horizonized Rules Engine, advanced functionality in Reporting, and Adoption Explorer. Figuring hard stuff out together, at Advanced Admin Training last year  Gainsight Admin Happy Hour 🍻  We’re reprising the huge success of last year! Same place! Same vibe! Get together with the only other people in the world who can appreciate an elegant Bionic Query.  5:30-7:30pm on Tuesday. Black Hammer Brewing Company, 544 Bryant St (Only a 10 min walk. Don’t go to the location that’s a 45 min walk!) No registration required. Drinks and appetizers are on Gain

9445
EmilyRyan
11 months ago
lila_meyer
Gainsight Employee: Grand Slammer
lila_meyerGainsight Employee: Grand Slammer
published in All About Pulse

All About Pulse Academy Live on May 16th - Registration Is Open!

For this year’s Pulse Academy Live training day on May 16th, we’re gathering our experienced Gainsight Admins for our Gainsight Admin 200 series.The curriculum is hands-on and interactive, with opportunities to learn from peers as well as Gainsight experts, in fun collaborative spaces at the Moscone Convention Center. Questions? Feel free to comment here or email training@gainsight.com. We look forward to seeing many of you there! Gainsight Admin 200 Series Rules Engine UnleashedRules Engine is the control room for business automation in Gainsight. It’s time to take your Rules to the next level by learning how to:Group related rules that can be chained together to execute one after another with a shared schedule (ie. Rules Chains) to manage the renewal process. Configure Real-Time Rules to Send Slack Notifications When the Scorecard Measure Changes in ... real time! Practice using pivots to help identify customer sponsors and set a Scorecard health measure. Leverage the Rules Analyzer

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lila_meyer
Gainsight Employee: Grand Slammer
11 months ago
D
deringtonRegistered User
posted in All About Pulse

Customer Education is the Core of Customer Success

Hey Everyone!First, I’m super thrilled to be back in the Gainsight community - as an Alum, it’s an honor to be invited to give a talk at Pulse. In 2022, Nick Mehta joined me on the CELab (Customer Education Laboratory) podcast to talk about education and enablement (Episode 76).  Our focus was to take a macro perspective on Customer Success today – where it’s at and where it’s headed – and question the role that Customer Education plays.  In that discussion, Nick presented shared how he considers education as being at the core of what we do in Customer Success and shared four (4) key areas - in SaaS - where we need to focus.  In this session we’re going to expand upon these topics and much more.  Join me as we:Talk about how Customer Education is “the Core” of Customer Success Understand Program Maturity - where are you at?   Growing your program - where are you headed? And finding the others - people who know and understand Customer Education and can help you.Customer Education is, as

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aroberts
Gainsight Employee: Veteran Rookie
11 months ago
JKucek
Gainsight Employee: Shoshin
JKucekGainsight Employee: Shoshin
posted in All About Pulse

Driving Engagement with Stakeholder Alignment

👋🏼 We’re officially one week away from our in-person Pulse conference in San Francisco and I can’t wait to present with @CassidyCardoso on Driving Engagement with Stakeholder Alignment.As a CSM, it’s crucial to ensure you’re meeting with the right personas at the right cadence to make sure you’re aligned with your customers and this can look different across segments (high touch, mid touch and digital touch). Come join the conversation on Wednesday at 2pm PT as Cassidy and I talk through 1) why stakeholder alignment is important, 2) identifying who your personas are within your customer base, 3) what the right cadence looks like by segment and 4) how this is executed within Gainsight. 🤗 Get Fired Up! 

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Jagari Das
Gainsight Employee: Rookie
11 months ago
C
Shoshin
charu smitaShoshin
posted in All About Pulse

Pulse event in India?

Hi, do you organize any Pulse event in India. Please share details if yes.  

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M
1 year ago
nick_mehta
Gainsight Employee: Veteran Rookie
nick_mehtaGainsight Employee: Veteran Rookie
published in All About Pulse

Let’s talk All About Pulse on Community!

Who’s fired up for Pulse this year?We are already counting down the days to Pulse, which means I’m channeling my inner Taylor and am ready to celebrate.This year is extra special since we are also celebrating 10 years of Pulse. Join us at an online party over the next couple months here on our GameChanger community! More details in the video below👇🏽, so get ready to make some incredible memories together! 🕺  You can register here, & I can’t wait to see you all May 17-18! 

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Jagari Das
Gainsight Employee: Rookie
1 year ago
karl_rumelhart
Veteran Rookie
karl_rumelhartVeteran Rookie
posted in All About Pulse

Pulse Makes History

I joined Gainsight in mid 2014 and my first Pulse was in May 2015 -- so not quite ten years for me but getting close!   The 2015 event was in one of the coolest -- and, as it turns out, coldest -- Pulse venues of all time.  We took over some warehouses on a pier in San Francisco…....and converted them into a baseball-themed celebration of all things Customer Success. The most memorable thing for many attendees was the Taylor Swift impersonator -- who some people thought was not an impersonator at all! Our customers delivered in the obligatory music parodyFor me the most memorable thing was the opportunity to introduce the world to the first step in the journey of Digital Customer Success, When I first joined the company I spent a lot of time talking to CS leaders and came to understand a huge gap -- they had no way to reach their customers at scale.  We build the world’f first automated engagement tool for Customer Success.  We unveiled it at Pulse 2015. We have come a long way with Di

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anirbandutta
Grand Slammer
1 year ago
seth
Gainsight Employee: ACE
sethGainsight Employee: ACE
published in All About Pulse

Working towards my own decade of Pulse

I’ve been at every Pulse since 2016, so this will be my eighth. There’s really no experience like it, so in honor of Pulse’s 10th year, I took a nostalgic trip into the depths of my photo library...When I walked into my first opening keynote, I remember my primary reaction was WHAT IS HAPPENING That year, I also received a Sally Award (a precursor to the GameChanger Awards), which was a delight, though I remember did not fit easily in my very very full carry-on.The next year had a rockin’ theme of the 90’s, and then Vanilla Ice took the stage and I remember thinking WHAT IS HAPPENINGThat was a great year for music. Pulse had a party on an aircraft carrier with a cover band. (I also remember that the snacks included Pop-Tarts. That memory -- it’s fond.)I took the photo below at Pulse 2018, on my 36th birthday, a Monday. I had taken the long, early-morning flight from Boston that morning, coming to Pulse as a presenter (CS Ops presentation theme = Julia Child 👩‍🍳 ), as a recipient of a

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Jagari Das
Gainsight Employee: Rookie
1 year ago
seth
Gainsight Employee: ACE
sethGainsight Employee: ACE
posted in All About Pulse

Small-Group Admin Coaching at Pulse 2023 - Limited spots!

For Gainsight Administrators attending Pulse 2023 in San Francisco, we're recreating this massively successful event that we launched for the first time last year!You’ll come away with customized, tactical coaching from an expert admin. Plus, you'll meet fellow admins who you can feel comfortable connecting with in the future. Six experienced admins -- hand-picked members of our CS Ops Product Council -- will each host a roundtable.Each roundtable is limited to five participants so that the conversation can be intimate and in-depth. Registration is required to secure your seat.You can attend just one roundtable. Several will happen during the same lunch block, plus we want to maximize the number of admins who have access to this opportunity.   Topic Admin Host Roles and Responsibilities of a CS Ops team Angela Domenichelli@angela_domenichelli Creating an Action Oriented Health Scorecard to Prevent Churn and Predict Growth Kristina Holbrook@KristinaH Gainsight Adopt

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seth
Gainsight Employee: ACE
1 year ago
bzanjani
Shoshin
bzanjaniShoshin
posted in All About Pulse

FAQs for Pulse 2023 & a special discount code!!

 Good Afternoon everyone!!🙂Hope you are all gearing up for Pulse & getting excited for a jam packed 2 days in Moscone next month.🔥 We can’t wait to see you, and I just wanted to take an opportunity to highlight our Pulse FAQs for any doubts you’ve got!I also wanted to share a discount code for anyone who doesn’t yet have their ticket!! Today is the last day of our Early Bird Pricing before the price increases tomorrow.The code PULSE_RALLY will give you 35% off any ticket type!!   Please let me know below if you have any Pulse event related questions I can help with!

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bzanjani
Shoshin
1 year ago
lila_meyer
Gainsight Employee: Grand Slammer
lila_meyerGainsight Employee: Grand Slammer
published in All About Pulse

Meet Our Pulse Academy Live Instructors!

The Gainsight team is looking forward to seeing many of our Community members at our US Pulse conference and Pulse Academy Live on May 16th. I’m happy to introduce you to the instructors who are leading the 4 different product training tracks: Gainsight Admin 101, Gainsight Admin 200, Gainsight PX 101, and Getting the Most from Gainsight for End Users. You can preview the agendas here. And, use the coupon PULSE_RALLY to take 35% off your PAL and Pulse tickets! Gainsight Admin 101 with Brian Holmes @bholmes  Gainsight Admin 200 with Jeff Boyer and Stacey George @jeffrey_boyer @sgeorge  Gainsight PX 101 with Lisa Mirth@lisa.mirth  Getting the Most from Gainsight with Jen Holtmann @jholtmann   

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lila_meyer
Gainsight Employee: Grand Slammer
1 year ago
S
Sunset Squares PizzaRegistered User
asked in All About Pulse

Post Pulse Conference, where are you networking?

Looking forward to seeing everyone in San Francisco this year! Where is everyone meeting up for post-conference get-togethers this year?

0
S
1 year ago
susan_parker
Shoshin
susan_parkerShoshin
published in All About Pulse

Pulse speaker for PX -- using Gainsight and Split.io for phased feature rollouts

I’m so excited to attend my very first Pulse conference, and I’m especially looking forward to networking with other PX customers!In my session, I’m going to share how my team used Gainsight PX and another product (Split.io) to gradually release our re-designed home page and iterate quickly on user feedback. This is the first time in our software’s +25 year history that we’ve had a true beta test program.  The Gainsight/Split combo was fantastic for creating feature flags to deploy new code to subsets of our user base, to communicate with our early adopters, and to quickly gather immediate feedback.We are already refining this process with the next big feature rollout this spring.  Can’t wait to share this use case with you all, and see what suggestions you have for us at Trimble!

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jnakano
Gainsight Employee: Rookie
1 year ago
KatLeong
Gainsight Employee: Rookie
KatLeongGainsight Employee: Rookie
published in All About Pulse

Speak at Pulse 2023!

Want to hit the stage at Pulse 2023 taking place May 17-18, 2023 in San Francisco?! Speaker nominations are now open - submit your topics today!

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anirbandutta
Grand Slammer
1 year ago
nbennet
nbennetRegistered User
asked in All About Pulse

Pulse Europe slides

When can we expect the slides and audio from Pulse Europe 2022 please

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anirbandutta
Grand Slammer
1 year ago
Alistair FIeld
MVP
Alistair FIeldMVP
posted in All About Pulse

inSided + Gainsight Communities together at Pulse Europe 2022

Keeping a community alive is no easy task.It takes dedication, effort and a passion!I know no one as passionate about Community as @anirbandutta.We will be together at Pulse to talk about the initiatives we are excited about to drive engagement in our communities, and we hope it will inspire you to experiment with your own community programs to drive sustained customer success.  Feel free to connect with us in the this thread, or via Linkedin. I am always happy to connect and chat community, knowledge management and self service.

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anirbandutta
Grand Slammer
1 year ago
DougCaviness
Shoshin
DougCavinessShoshin
asked in All About Pulse

What dates for Pulse 2023 in SF?

Want to make sure I’ve got my calendar blocked for Pulse 2023 in SF! Do we know the dates already?

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anirbandutta
Grand Slammer
1 year ago
anirbandutta
Grand Slammer
anirbanduttaGrand Slammer
posted in All About Pulse

Pulse Europe: Community driving Tangible CS outputs

@CharlotteK … enjoyed your session Live… forgive the approximation of the Title but please share snippets of your session and bake in a few Questions you recieved (I know you received many :) because of the highly informative nature of practical workflows… and let’s open up the convo! 😀 "#Community is just not a platform, it's an intentional strategy" - @Tyzaa_ of #Blueprism at @GainsightHQ's #PulseEU22 pic.twitter.com/1bu83gpYJz— Anirban Dutta (@anirban_dutta_) November 9, 2022 

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anirbandutta
Grand Slammer
1 year ago
LukeM
Shoshin
LukeMShoshin
posted in All About Pulse

Pulse Europe 2022 👉 80 to 8000: how we scaled in 1 year with Digital Customer Success 🚀

WHO?After speaking with Adam Joseph, VP of CS, on a fireside chat about Digital-Led CS a few months ago (see here for recording) … myself and Jordan Barker are very excited to share our journey with everyone at Pulse Europe in a few weeks. 🤩 We’ve grown a scaled Digital Customer Success operation from the ground up in just 12 months; innovating, building, failing, experimenting and using data science to build a digital environment to ensure the success of our 8000 customers. 📈WHAT?Covering PEOPLE, DATA & TECH and INFLUENCE, we will be aiming to educate and entertain. Walking you through our journey to leave you with nuggets of information and learnings to take back to your organisation as you aim to scale your CS delivery. 💡HOW?Join us at 11:30am on Thursday 10th November. 👋Or feel free to message us to connect during the conference - we would love to chat and make new connections. 

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LukeM
Shoshin
1 year ago
MattMyszkowski
MattMyszkowskiRegistered User
posted in All About Pulse

Pulse Europe 2022: Lessons Learnt from Managing Customer Success at Enterprise Companies

Majorly excited to be returning to the stage at Gainsight's awesome #PulseEurope2022 event where I will sharing my "Lessons Learnt from Managing Customer Success at Enterprise Companies".With nearly 10 years #CustomerSuccess #leadership experience at true giants of the software world with Autodesk & SAP I will talk about the good, the bad & the ugly!PS - Someone else may be joining me on this topic who is even more awesome! 

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danielleallwood
Shoshin
1 year ago
Jef Vanlaer
All Star
Jef VanlaerAll Star
posted in All About Pulse

Pulse Europe 2022 - From Customer Journey to User Journey

Really looking forward to being on stage at Pulse Europe 2022 in 2 weeks and sharing our journey in building a digital end-user journey to complement our customer journey.In the presentation, I'll talk about how a digital user can complement your customer journey, why it's important to adopt a multi-channel approach for this journey, and illustrate this with the self-service onboarding program for TrendMiner we launched last year.This program combines an in-app journey via Gainsight PX, a series of onboarding emails via Gainsight CS Journey Orchestrator, Fundamentals webinars, eLearning, and a getting started section in our user guide. Its implementation led to an increase of user activation between 5 and 10 percent.Let me know if there's anything you would like to see covered during the session or in the Q&A afterwards... Session detailsFrom Customer Journey to User Journey: Scaling B2B CS by Focusing on the End-UserTrack: Scaling Massively with Digital EngagementWednesday, Novemb

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Jef Vanlaer
All Star
1 year ago
anirbandutta
Grand Slammer
anirbanduttaGrand Slammer
posted in All About Pulse

Nick kicks off Pulse EU

@nick_mehta , @dan_steinman and our Community BFF @lauren_olerich  #PulseEU22 - keep an eye on social 

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S
Gainsight Employee: Rookie
1 year ago
emilie.dubau
emilie.dubauRegistered User
posted in All About Pulse

Pulse Europe 2022 - How to unite your company around Customer Centricity

I’m excited to be back at Pulse Europe this year and looking forward to sharing actionable insights on How to unite your company around Customer Centricity.Do you struggle with making Customer Centricity a company wide priority? Does your leadership team still believe that the Customer Success team is the solution to all customer related problems?Then this session is for you!I'll share with you how we united the company around Customer Centricity, the framework and roadmap we created, and what we have already achieved after 1 year of customer centric mindset. I’m hoping to leave you with a toolkit you’ll be able to implement right away.But I’d also love to learn from you and hear about your struggles or ideas on this topic. So what are your challenges when it comes to uniting around Customer Centricity? 

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emilie.dubau
1 year ago
neil_james_reviewpro
neil_james_reviewproRegistered User
posted in All About Pulse

ReviewPro will be represented at Pulse for a 3rd Pulse in a row in Europe

We are so psyched about the upcoming Pulse in London in a couple of weeks.  Kirsten Andres and I will be speaking about how we have been using Gainsight CX and Gainsight PX to globally scale our Customer Success approach with our customers…….join our session to find out how we generate more than 10,000 (yes…..TEN THOUSAND) NPS responses every six months, and how we use this date to shape our Customer Success approach with our customers…….I could go on and on and on…..buuuuut why don’t you just come and see our session??? :-DLook out for the session titled “The ‘Unbeatable’ product engagement strategy to support worldwide growth”.

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S
Gainsight Employee: Rookie
1 year ago
danielleallwood
Shoshin
danielleallwoodShoshin
posted in All About Pulse

Pulse USA/EU: Gainsight's CS Ops Mentor Program

We’re so glad you’re here! A little over a year ago at Pulse, Gainsight announced the CS Ops Mentor Program just for CS Ops Professionals, whether you were looking to land a role, just getting your feet wet at 6 months in, or experienced! Since then, in Gainsight’s community alone we have had over 3,000 people from all sorts of CS roles reply with interest and start conversations, and 293 mentees, 25 mentors, and 152 who don’t mind either, sign up for the Program. If you missed it, don’t fret! This year at Pulse there’s a big chance the best minds will also be a part of our growing CS Ops community.  CS Ops Mentor Program for new and experienced CS Ops Professionals:Mentors can expand your network, build coaching and people skills, while reinforcing your knowledge on subject matters and offering mentees a different perspective. By the way, signing up is easy and free. “I have mentored dozens of people in my career and it has made me better at what I do. Teaching is the best way to trul

2
danielleallwood
Shoshin
1 year ago

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