Skip to main content

All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

  • 183 Topics
  • 764 Replies

Ready to Shine at Pulse EU 2024? Give us a preview! 🎤

  • 2
  • 8
183 Topics
JKucek
JKucekGainsight Employee ⭐️
posted in All About Pulse
Driving Engagement with Stakeholder Alignment

👋🏼 We’re officially one week away from our in-person Pulse conference in San Francisco and I can’t wait to present with @CassidyCardoso on Driving Engagement with Stakeholder Alignment.As a CSM, it’s crucial to ensure you’re meeting with the right personas at the right cadence to make sure you’re aligned with your customers and this can look different across segments (high touch, mid touch and digital touch). Come join the conversation on Wednesday at 2pm PT as Cassidy and I talk through 1) why stakeholder alignment is important, 2) identifying who your personas are within your customer base, 3) what the right cadence looks like by segment and 4) how this is executed within Gainsight. 🤗 Get Fired Up! 

492
Jagari Das
1 year ago
C
charu smitaContributor ⭐️⭐️
posted in All About Pulse
Pulse event in India?

Hi, do you organize any Pulse event in India. Please share details if yes.  

764
M
1 year ago
nick_mehta
nick_mehtaGainsight Employee ⭐️
published in All About Pulse
Let’s talk All About Pulse on Community!

Who’s fired up for Pulse this year?We are already counting down the days to Pulse, which means I’m channeling my inner Taylor and am ready to celebrate.This year is extra special since we are also celebrating 10 years of Pulse. Join us at an online party over the next couple months here on our GameChanger community! More details in the video below👇🏽, so get ready to make some incredible memories together! 🕺  You can register here, & I can’t wait to see you all May 17-18! 

2074
Jagari Das
1 year ago
karl_rumelhart
karl_rumelhartHelper ⭐️⭐️⭐️
posted in All About Pulse
Pulse Makes History

I joined Gainsight in mid 2014 and my first Pulse was in May 2015 -- so not quite ten years for me but getting close!   The 2015 event was in one of the coolest -- and, as it turns out, coldest -- Pulse venues of all time.  We took over some warehouses on a pier in San Francisco…....and converted them into a baseball-themed celebration of all things Customer Success. The most memorable thing for many attendees was the Taylor Swift impersonator -- who some people thought was not an impersonator at all! Our customers delivered in the obligatory music parodyFor me the most memorable thing was the opportunity to introduce the world to the first step in the journey of Digital Customer Success, When I first joined the company I spent a lot of time talking to CS leaders and came to understand a huge gap -- they had no way to reach their customers at scale.  We build the world’f first automated engagement tool for Customer Success.  We unveiled it at Pulse 2015. We have come a long way with Di

1442
anirbandutta
1 year ago
seth
sethGainsight Employee ⭐️⭐️⭐️
published in All About Pulse
Working towards my own decade of Pulse

I’ve been at every Pulse since 2016, so this will be my eighth. There’s really no experience like it, so in honor of Pulse’s 10th year, I took a nostalgic trip into the depths of my photo library...When I walked into my first opening keynote, I remember my primary reaction was WHAT IS HAPPENING That year, I also received a Sally Award (a precursor to the GameChanger Awards), which was a delight, though I remember did not fit easily in my very very full carry-on.The next year had a rockin’ theme of the 90’s, and then Vanilla Ice took the stage and I remember thinking WHAT IS HAPPENINGThat was a great year for music. Pulse had a party on an aircraft carrier with a cover band. (I also remember that the snacks included Pop-Tarts. That memory -- it’s fond.)I took the photo below at Pulse 2018, on my 36th birthday, a Monday. I had taken the long, early-morning flight from Boston that morning, coming to Pulse as a presenter (CS Ops presentation theme = Julia Child 👩‍🍳 ), as a recipient of a

1278
Jagari Das
1 year ago
seth
sethGainsight Employee ⭐️⭐️⭐️
posted in All About Pulse
Small-Group Admin Coaching at Pulse 2023 - Limited spots!

For Gainsight Administrators attending Pulse 2023 in San Francisco, we're recreating this massively successful event that we launched for the first time last year!You’ll come away with customized, tactical coaching from an expert admin. Plus, you'll meet fellow admins who you can feel comfortable connecting with in the future. Six experienced admins -- hand-picked members of our CS Ops Product Council -- will each host a roundtable.Each roundtable is limited to five participants so that the conversation can be intimate and in-depth. Registration is required to secure your seat.You can attend just one roundtable. Several will happen during the same lunch block, plus we want to maximize the number of admins who have access to this opportunity.   Topic Admin Host Roles and Responsibilities of a CS Ops team Angela Domenichelli@angela_domenichelli Creating an Action Oriented Health Scorecard to Prevent Churn and Predict Growth Kristina Holbrook@KristinaH Gainsight Adopt

2567
seth
1 year ago
bzanjani
bzanjaniContributor ⭐️⭐️
posted in All About Pulse
FAQs for Pulse 2023 & a special discount code!!

 Good Afternoon everyone!!🙂Hope you are all gearing up for Pulse & getting excited for a jam packed 2 days in Moscone next month.🔥 We can’t wait to see you, and I just wanted to take an opportunity to highlight our Pulse FAQs for any doubts you’ve got!I also wanted to share a discount code for anyone who doesn’t yet have their ticket!! Today is the last day of our Early Bird Pricing before the price increases tomorrow.The code PULSE_RALLY will give you 35% off any ticket type!!   Please let me know below if you have any Pulse event related questions I can help with!

1600
bzanjani
1 year ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
published in All About Pulse
Meet Our Pulse Academy Live Instructors!

The Gainsight team is looking forward to seeing many of our Community members at our US Pulse conference and Pulse Academy Live on May 16th. I’m happy to introduce you to the instructors who are leading the 4 different product training tracks: Gainsight Admin 101, Gainsight Admin 200, Gainsight PX 101, and Getting the Most from Gainsight for End Users. You can preview the agendas here. And, use the coupon PULSE_RALLY to take 35% off your PAL and Pulse tickets! Gainsight Admin 101 with Brian Holmes @bholmes  Gainsight Admin 200 with Jeff Boyer and Stacey George @jeffrey_boyer @sgeorge  Gainsight PX 101 with Lisa Mirth@lisa.mirth  Getting the Most from Gainsight with Jen Holtmann @jholtmann   

1282
lila_meyer
1 year ago
S
Sunset Squares PizzaContributor ⭐️
asked in All About Pulse
Post Pulse Conference, where are you networking?

Looking forward to seeing everyone in San Francisco this year! Where is everyone meeting up for post-conference get-togethers this year?

520
S
1 year ago
susan_parker
susan_parkerContributor ⭐️⭐️⭐️
published in All About Pulse
Pulse speaker for PX -- using Gainsight and Split.io for phased feature rollouts

I’m so excited to attend my very first Pulse conference, and I’m especially looking forward to networking with other PX customers!In my session, I’m going to share how my team used Gainsight PX and another product (Split.io) to gradually release our re-designed home page and iterate quickly on user feedback. This is the first time in our software’s +25 year history that we’ve had a true beta test program.  The Gainsight/Split combo was fantastic for creating feature flags to deploy new code to subsets of our user base, to communicate with our early adopters, and to quickly gather immediate feedback.We are already refining this process with the next big feature rollout this spring.  Can’t wait to share this use case with you all, and see what suggestions you have for us at Trimble!

1804
jnakano
1 year ago
KatLeong
KatLeongGainsight Employee ⭐️
published in All About Pulse
Speak at Pulse 2023!

Want to hit the stage at Pulse 2023 taking place May 17-18, 2023 in San Francisco?! Speaker nominations are now open - submit your topics today!

3492
anirbandutta
1 year ago
nbennet
nbennetContributor ⭐️
asked in All About Pulse
Pulse Europe slides

When can we expect the slides and audio from Pulse Europe 2022 please

914
anirbandutta
1 year ago
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
posted in All About Pulse
inSided + Gainsight Communities together at Pulse Europe 2022

Keeping a community alive is no easy task.It takes dedication, effort and a passion!I know no one as passionate about Community as @anirbandutta.We will be together at Pulse to talk about the initiatives we are excited about to drive engagement in our communities, and we hope it will inspire you to experiment with your own community programs to drive sustained customer success.  Feel free to connect with us in the this thread, or via Linkedin. I am always happy to connect and chat community, knowledge management and self service.

2017
anirbandutta
1 year ago
DougCaviness
DougCavinessContributor ⭐️⭐️⭐️
asked in All About Pulse
What dates for Pulse 2023 in SF?

Want to make sure I’ve got my calendar blocked for Pulse 2023 in SF! Do we know the dates already?

4912
anirbandutta
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in All About Pulse
Pulse Europe: Community driving Tangible CS outputs

@CharlotteK … enjoyed your session Live… forgive the approximation of the Title but please share snippets of your session and bake in a few Questions you recieved (I know you received many :) because of the highly informative nature of practical workflows… and let’s open up the convo! 😀 "#Community is just not a platform, it's an intentional strategy" - @Tyzaa_ of #Blueprism at @GainsightHQ's #PulseEU22 pic.twitter.com/1bu83gpYJz— Anirban Dutta (@anirban_dutta_) November 9, 2022 

120
anirbandutta
2 years ago
LukeM
LukeMContributor ⭐️⭐️
posted in All About Pulse
Pulse Europe 2022 👉 80 to 8000: how we scaled in 1 year with Digital Customer Success 🚀

WHO?After speaking with Adam Joseph, VP of CS, on a fireside chat about Digital-Led CS a few months ago (see here for recording) … myself and Jordan Barker are very excited to share our journey with everyone at Pulse Europe in a few weeks. 🤩 We’ve grown a scaled Digital Customer Success operation from the ground up in just 12 months; innovating, building, failing, experimenting and using data science to build a digital environment to ensure the success of our 8000 customers. 📈WHAT?Covering PEOPLE, DATA & TECH and INFLUENCE, we will be aiming to educate and entertain. Walking you through our journey to leave you with nuggets of information and learnings to take back to your organisation as you aim to scale your CS delivery. 💡HOW?Join us at 11:30am on Thursday 10th November. 👋Or feel free to message us to connect during the conference - we would love to chat and make new connections. 

19110
LukeM
2 years ago
MattMyszkowski
MattMyszkowskiContributor ⭐️
posted in All About Pulse
Pulse Europe 2022: Lessons Learnt from Managing Customer Success at Enterprise Companies

Majorly excited to be returning to the stage at Gainsight's awesome #PulseEurope2022 event where I will sharing my "Lessons Learnt from Managing Customer Success at Enterprise Companies".With nearly 10 years #CustomerSuccess #leadership experience at true giants of the software world with Autodesk & SAP I will talk about the good, the bad & the ugly!PS - Someone else may be joining me on this topic who is even more awesome! 

763
danielleallwood
2 years ago
Jef Vanlaer
Jef VanlaerHelper ⭐️⭐️
posted in All About Pulse
Pulse Europe 2022 - From Customer Journey to User Journey

Really looking forward to being on stage at Pulse Europe 2022 in 2 weeks and sharing our journey in building a digital end-user journey to complement our customer journey.In the presentation, I'll talk about how a digital user can complement your customer journey, why it's important to adopt a multi-channel approach for this journey, and illustrate this with the self-service onboarding program for TrendMiner we launched last year.This program combines an in-app journey via Gainsight PX, a series of onboarding emails via Gainsight CS Journey Orchestrator, Fundamentals webinars, eLearning, and a getting started section in our user guide. Its implementation led to an increase of user activation between 5 and 10 percent.Let me know if there's anything you would like to see covered during the session or in the Q&A afterwards... Session detailsFrom Customer Journey to User Journey: Scaling B2B CS by Focusing on the End-UserTrack: Scaling Massively with Digital EngagementWednesday, Novemb

1686
Jef Vanlaer
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
posted in All About Pulse
Nick kicks off Pulse EU

@nick_mehta , @dan_steinman and our Community BFF @lauren_olerich  #PulseEU22 - keep an eye on social 

332
S
2 years ago
emilie.dubau
emilie.dubauContributor ⭐️
posted in All About Pulse
Pulse Europe 2022 - How to unite your company around Customer Centricity

I’m excited to be back at Pulse Europe this year and looking forward to sharing actionable insights on How to unite your company around Customer Centricity.Do you struggle with making Customer Centricity a company wide priority? Does your leadership team still believe that the Customer Success team is the solution to all customer related problems?Then this session is for you!I'll share with you how we united the company around Customer Centricity, the framework and roadmap we created, and what we have already achieved after 1 year of customer centric mindset. I’m hoping to leave you with a toolkit you’ll be able to implement right away.But I’d also love to learn from you and hear about your struggles or ideas on this topic. So what are your challenges when it comes to uniting around Customer Centricity? 

1134
emilie.dubau
2 years ago
neil_james_reviewpro
neil_james_reviewproHelper ⭐️
posted in All About Pulse
ReviewPro will be represented at Pulse for a 3rd Pulse in a row in Europe

We are so psyched about the upcoming Pulse in London in a couple of weeks.  Kirsten Andres and I will be speaking about how we have been using Gainsight CX and Gainsight PX to globally scale our Customer Success approach with our customers…….join our session to find out how we generate more than 10,000 (yes…..TEN THOUSAND) NPS responses every six months, and how we use this date to shape our Customer Success approach with our customers…….I could go on and on and on…..buuuuut why don’t you just come and see our session??? :-DLook out for the session titled “The ‘Unbeatable’ product engagement strategy to support worldwide growth”.

897
S
2 years ago
danielleallwood
danielleallwoodContributor ⭐️⭐️⭐️
posted in All About Pulse
Pulse USA/EU: Gainsight's CS Ops Mentor Program

We’re so glad you’re here! A little over a year ago at Pulse, Gainsight announced the CS Ops Mentor Program just for CS Ops Professionals, whether you were looking to land a role, just getting your feet wet at 6 months in, or experienced! Since then, in Gainsight’s community alone we have had over 3,000 people from all sorts of CS roles reply with interest and start conversations, and 293 mentees, 25 mentors, and 152 who don’t mind either, sign up for the Program. If you missed it, don’t fret! This year at Pulse there’s a big chance the best minds will also be a part of our growing CS Ops community.  CS Ops Mentor Program for new and experienced CS Ops Professionals:Mentors can expand your network, build coaching and people skills, while reinforcing your knowledge on subject matters and offering mentees a different perspective. By the way, signing up is easy and free. “I have mentored dozens of people in my career and it has made me better at what I do. Teaching is the best way to trul

2622
danielleallwood
2 years ago
anirbandutta
anirbanduttaExpert ⭐️
published in All About Pulse
Speaking at Pulse Europe 2022? Show us a lil teaser 🤹🏼‍♀️Blog

Pulse US was wild and we know that Pulse Europe would be off the charts too 🎉Calling all speakers toRegister on this Community if you don’t have a profile. If you think you had an earlier profile you can't remember, let us know and we’ll look it up, and update your email address with the latest. Login and paint a high level idea of your session by Starting a New Discussion here.Let’s start to not only warm up the audience leading up to your session but also initiate this post-prod conversation in the afterglow of Pulse for the following days, months, years for both attendees and enthusiasts who were never there in the room.Here’s how @darshana.shah intro-ed her session Oh! Btw, a good-looking Speaker badge awaits 😎 All About PulseSearch the All About Pulse Community, network and participate in discussions that happened a couple of months ago to feel more connected.All Pulse Europe 2022 tracks

3815
revathimenon
2 years ago
lauren_olerich
lauren_olerichGainsight Employee ⭐️
posted in All About Pulse
Getting to Pulse Europe and planning your travel

Hello Pulse friends! We are extremely pleased to announce that the train strike, scheduled for 5th, 7th, and 9th of November is now officially suspended, as reported by RMT Union. For more information, please visit the BBC here: Rail Strike Update 🚊 🛑  Unfortunately, TFL will strike on 10 November, so we want you to have all the information possible.  🚗 For those of you that are able to travel into London by car, there is a car park opposite Tobacco Dock, with capacity for 615 vehicles.YellowPark - Wapping Ln, London E1W 2DA Spaces can be booked through their website. Daily pass: £15 per day 🖐 Please use this thread to enquire about RIDESHARE OPTIONS with other Pulse attendees who will be driving. 💭 For example “I’m looking for a ride from Brighton to Tobacco Dock, arriving the morning of 9 Nov.” Let’s help each other out! ❤️  We want to help you find your way to Pulse in any way we can, so email pulseeurope@gainsight.com and we’ll share our best advice. Links to help you plan you

4001
anirbandutta
2 years ago
seth
sethGainsight Employee ⭐️⭐️⭐️
posted in All About Pulse
CS Ops & Gainsight Admins at Pulse 2022: Know-Before-You-Go!

This post is for Pulse in 2022. If you’re looking for a later year, check your search results again! 🙂If you’re in CS Ops or are a Gainsight Admin, here’s how to get the most out of Pulse!MEET VIRTUALLY, TO RAMP UP TO MEETING LIVEThe “All About Pulse” area is live for the ramp-up to Pulse. Speakers got things started by posting about their sessions, including in the CS Ops track. During Pulse, we’ll be directing attendees here to post their questions, reactions, and  ‘aha moments’. So, to get ready, create an account, put a pic and info in your profile, and post a comment about the one thing you most want to learn about this year. (This is the one area of Pulse that is open to people who have not purchased tickets.)TUESDAYPulse Academy Live (registration required) Gainsight 101: Gainsight Admin Foundations Gainsight Admin 200 Series Gainsight Admin Happy Hour 🍻 We’re thrilled to get admins together with the only other people in the world who can appreciate an elegant Bionic Query!

4659
seth
2 years ago

Badges

Show all badges
Terms & ConditionsCookie settings