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We are currently using Wufoo surveys and placing it on a tab in our company's software. Our clients log into their accounts for the first time and fill out those surveys. It's convenient and we get a higher response rate because those particular surveys are in their instance of our software. Once they fill out the survey, the information is stored in Wufoo and a team member exports it and emails it to the proper CSM. We'd like to revamp this process by utilizing Gainsight surveys. This ensures that the survey data is stored in the survey object, which we can then use to populate survey information on the C360. It's a smoother process and allows are CSM's immediate access to the results.  To be able to do this, we would need to embed the Gainsight survey onto a tab in our software. I know Gansight surveys are supposed to be used and sent via CoPilot.. but we'd really love it if we could embed it in our software so it's easier for our client's to fill out.  Has anyone ran in

It would be amazing to be able to begin an internal comment discussion before saving a timeline entry, just like the easy follow up task creation. Waiting til after the save results in too many additional clicks, from a UX perspective!

In some reports I may want to show the Avg, Min, Max of the same field in one report (by line).  Would be great to aggregate same field in multiple calculations.

I was wondering if there is a way to get open/click rate data on the people in the "cc" line for JO programs. I know the "Email Log" object allows you to see click rates for folks in the "to" line, but it doesn't seem to include the cc line.

When sending emails through programs on Journey Orchestrator the recipient email must be a single user. I would like to have the chance to send it to multiple users, instead to have only a single recipient allow the recipient to be a list of users. And also allow to had recipients manually.In my case i have to send the same notification email to 5 different users and i believe that i will need to create five different programs for this. Thanks, Leonel M. 

Trying to update the description of a Data Designer set, and it's telling me “a design with the given name already exists in the system.  Please recheck your request.” Should be able to update the description without having to change the name...  

When i go into Data Designer and try to add fields to existing datasets, 4/5 times the webpage doesn’t load an I get the Chrome pop-up “exit or wait’. Waiting doesn’t result in anything. Any tips on how to solve this or a workaround?

The global filters of the dashboard do not migrate today. Please add this for seamless migration

Right now, we are able to set up custom domains/subdomains for emails coming from email assist(example screenshots below). However, these settings do not apply to when a user is sending emails from timeline. It sounds like this request may be on the roadmap for some new features but I wanted to make sure to get this out here on the community. https://share.getcloudapp.com/4gu9Pe0khttps://share.getcloudapp.com/L1uJeddQhttps://share.getcloudapp.com/xQuLjxWB

Is it possible to add a refresh report button in the report configuration window in JO? If I need to change fields or filters on a report, I find I have to add the report again and add the recipient filter. It would make life a little bit easier if there was this functionality.

It would be great to have the ability to select various “things” in Gainsight (a recent timeline entry, a report widget, a usage chart, etc.) and put together an “Executive Highlights” report (something that would go straight into HTML body of email). This way we can distribute key “things” which people around the organization should be aware of without them having to go into product and find these nuggets of information on their own. 

Hi Team   Currently we don’t have an option to check what were the timeline activities deleted recently on a particular account . Is there a way to check who has deleted the activities and at what time ?

At present, data designer objects cannot be a source/input to segment. Are there any plans to provide data designer objects as source/input to the segment in the future?

Customer is not able to add objective category as the limit imposed on this field is 15 char. Could this be increased and enhanced in the future ?

Currently It’s not possible to set a Success Plan Type to inactive in the SFDC version of Gainsight, but NXT just recently got this ability. I was hoping it would roll out in today’s release (6.14) but after checking the release notes, and Gainsight itself, I see it was not.   Is there a timeline for when this will be made available in the SFDC version?

Our Community members have asked to be able to view the complete timestamp of Members’ posts, as well as the date.So, for example, when hovering over ‘1 day ago’ they’d like to see the time included as well as the date.As a support Community with superusers answering Members’ questions, this’d be particularly helpful for knowing exactly when a Members’ question was posted, to be able to give the best/ most specific advice possible 

Hello, would it be possible to share the link to Share360 to multiple contacts (contact groups) at a customer instead of typing in names individually? Our team uses the Share360 to update clients on cases, projects etc. Some clients have multiple stakeholders (even up to 10-12) such that it is time consuming to type in each individual contact name each time. It would be great to create Sharing groups to shortcut this process. 

I would love (love love) it if we could use the same bar chart visualisation that CTAs are shown in when using the widget on the 360 for our own choice of metrics also. Our customers purchase Professional Service hours from us, which are used when spending time with different departments, they fall in to 4 different “buckets” and when our internal users arrange and log meetings on the timeline they need to specify which type of hours to take from (Implementation, Customer Success, Sales Engineering, Data Science) currently we just show a total of all these hours, and they have to check one of the attributes sections to find out which type they specifically have. It would be great if we could just have it visually displayed at the top for them.   

Posting on behalf of customer. Currently in order to properly BCC an email to timeline the To: section has to contain the email address of the person record that you want to tie the email to.    Some people send out mass communications via distribution lists. Currently we don’t have a way of linking those emails sent via distribution lists to timeline entries for separate accounts. Would be nice to have in the future.

Hi Team,    One of my customer is looking to query “high” volume objects using gainsight API’s. Currenlty we are supporting only low volume objects as per the documentation. Is there any specific reason for restricting to use only “Low” and can we take this as an enhancement request?  Customer is using workaround for now to load the data from high to new custom low volume object.    Best, Hardik

While creating reports that use Graphs or Bars - I thought at one point, I could control the order of columns in the drill down section.  The drill down section being if you click on the graph, the secondary information that appears. We've recently been creating some Timeline Reporting and when I order the columns in the order in which I need them and save - I go back and they are reverted back.  I checked some of my older reports in which I know I moved the columns around and they are correct.  But they are using the Accounts data source, not the Timeline Activity data source. Anyone else?

Hi Team,   Customer has requested to have an ability to export the color scheme rather than the actual scores. While exporting the report having the Color Scoring scheme, color names (e.g Red, Yellow, Green) get replaced by numbers(e.g 25, 35, 55).

Hi, we plan to translate the Localization export files with CAT tools, which is usually not a problem with XLIFF files.However, if we export formatted text with the Gainsight Localization feature, the XLIFF files contain undesired segmentations that make working with a Translation Memory almost impossible.Example: The engagement text “This is a sentence with a bold word” is segmented as follows in the XLIFF export:<?xml version="1.0"?><xliff xmlns="urn:oasis:names:tc:xliff:document:2.0" version="2.0" srcLang="en" trgLang="de-DE"><file id="1"><unit id="thisisasentencewitha"><segment><source>This is a sentence with a </source></segment></unit><unit id="bold"><segment><source>bold</source></segment></unit><unit id="word"><segment><source>word. </source></segment></unit></file></xliff>This kind of segmentation causes a lot of difficulties and manual effo

A customer is trying to search for a specific account (customer) in their org, when they do they can only see the first 20 results by design but they need to see a result that logically would be like 25 or 26 for example, they cannot filter from top or bottom in that section.  This would be the bar in the Gainsight bar that says "Customer name starts with "  Currently there is no way to prioritize this. 

One of my customers wanted to see if there was a way to wrap text C/R360 summary widget for custom fields. Currently, if the field name is longer than the widget size, it gets cut off with a ...  In discussing this with my team it does not appear that there is a current UI option to do this. Alternately, would it be feasible to add a font size option for custom field text in C/R360 widgets?