Archive

Quick background:  I love the way Insided embeds a topic link when you past the URL into a post on the community. However, when someone is logged-out / unregistered and/or does not have permissions to see that category, the embedded link shows only as the URL. Example from this Product Update blog:How embedded topics render when there’s not permission to view the category  My idea is to not do that. I’d love to see the nice looking embed still work even when someone does not have a right to access that forum. Then, when they click to access it, let the permissions take over when redirecting to the topic URL. Justification:You can’t see anything in the em

With the User Dashboard, its great to have data like posts, replies, likes given and received, but would love the ability to look at additional consumption in this view, like the following:Average session duration Page views (unique and cumulative)  By article/post Event registrations 

The moderation filters are fantastic and very comprehensive. I was surprised I couldn’t filter by author’s user role, as you can filter by this on the Content, Success, and Self-Service dashboards that are rolling up topic analytics. I recommend adding User Role as a filter and allowing to multi-select from the full list of primary and custom user roles, similar to how you select Published In or Content Type in the filters. Use case: We have processes to support and improve those Success metrics like reducing Single User Topics, Time to Answer, and % Answered. It would be good to filter out questions from staff that are using community for questions as well. It’s not that we’d ignore them altogether (it’s great that staff is adopting community!), but rather set them as a second priority behind open questions from our customers and partners. A more common use case might be looking into th

One of our Product Managers noticed his Forum Signature was missing when he replied to Ideas, but they show up when he responds to Questions. See screenshots below.  Example of an Idea where the Forum Signature is absent:Example Question where the Forum Signature is displayed: Why is this the way inSided was built? Why would a user or a moderator not want their signature in a response to an idea? Sometimes it feels like the different components of the platform were built in silos from one another and there isn’t parity a

Hi teamI have a rule that’s failing to ingest data because one of the email addresses in the source CSV file is formatted as “name@example.com “ with a trailing whitespace rather than “name@example.com”.In an ideal world, all of our source data would be perfectly clean, but that’s not realistic for us and probably isn’t for many other people.It would be great if Rules Engine could trim whitespace around email addresses before ingesting them to avoid errors like thisI found a request for a similar thing in JO too but this is specifically for Rules Engine ingest:ThanksJon

For more transparency about what features are being developed, we should add/adopt an idea status title “in development” or “in progress” to our ideas pipeline. The idea status will help users understand what changes/improvements to expect in the near future. The idea was inSpired by the following post:   

Hi Team,As of now, we are not populating rule action ID for objectives and success plans. Could you please plan it accordingly to populate them in the reporting.

Right now, you can share a dashboard with any user that has a license, however if they do not have specific permissions on the dashboard as at least a viewer they cannot see. This should not be allowed to happen as it makes the permissioning overly confusing. Instead, you should only be allowed to share a dashboard with someone who has permissions to view the dashboard at a minimum.

it’d be nice to have a button that can sit below a Quick Links widget, similar to what’s possible with the Featured Topics widget (preferred: customizable) and Events Calendar widget (hardcoded / pre-set)

When posts are deleted in a community, the counts for topics, replies, and solved are not updated on the user’s profile. These should be decremented to match the total counts for each.

Hello per my last experience with relationship JO, I was unable to show the relationship journey’s with in the C60 due to mapping issues. Per support ticket, we were able to discover that the company name is not allowed for mapping on the C360 layout and you would have to manually add company ID to each relationship jo so that we can get visibility on the C360. This is cumbersome. Can we add Company ID as a mandatory or generic field in the mapping within participant to ensure that no one else see this issues. Thank youDarshana Shah@Mary Keerthi  thank  you for your help. @sai_ram @CassidyCardoso 

I have tried to download the templates of the Success Plans we created directly in Gainsight and it is not possible to export the templates. It would be great to have such an option in the future, since now we are limited to Edit template, add objective, delete template and mark it as inactive. However the Download template option is not integrated or available. :(   

I would love to be able to trigger an automated email engagement to users who read one of the articles we feature within KC Bot. We host how-to guides within the Bot, and if we can get people viewing a certain feature that they do not have access to - we could fire out an email to acknowledge their interaction and ask if they would like to buy access. It could be a great way to introduce more lead generation to Gainsight PX.

We’d love for the ability to modify what snapshots are exposed on a 360 page. We are at a point as a company where the number of snapshots is getting large, so the UX is being challenged since I see (every) snapshot when I click the respective dropdown. The UX would be something like being able to apply a filter to a underlying snapshot template. EG. Company Name = XYZ (or any other company field for that matter)

Hey Team, I was speaking with a customer today who is very excited about NPS 2.0 but would love to be able to edit the size of the logo. Do we see us being able to do this in the future?    

Currently the Events Calendar view/widget on the home page just shows a calendar icon and event title. Would be good to add the option for thumbnails (like categories) to display here.

The URLs retrieved e.g. from Google search in KC Bot’s Search are handled by a function that onclick of the article’s summary, opens a window to the external site. We would like those links to be opened with UTM tags that help us identify the source as the KC Bot. More generically, any number of URL params could be added to those external URLs

The following is added automatically, when a default search is defined in the KC Bot Search. (did it with Google).<div class="knowledge-center__widget-top-suggestions-title" style="color: rgb(0, 0, 0);">Top suggestions</div> You can’t style it and you can’t disable it. It should become an optional, editable element on the UI. 

Hi Team,Currently, the Table Aggregation behavior in Report Builder and C360 is different. The GROUP BY functionality should be consistent in both these areas. Currently, in the C360 the aggregation isn’t working i.e., instead of showing the aggregate values these are appearing as separate rows.

With the new widgets in Horizon Dashboards and Analytics, we have the ability to use text boxes to create sections.  However often, reports that are below the fold are not as widely known bc it can take a lot of scrolling. It would be great to be able to add “sections” that can be collapsed/ expanded.

At time of writing this feature is still in Beta. Currently, if you enable the Organization-Wide Email feature, if a user sends an email using an aliased email address Email Log v2 and Email Logs do not record who actually sent the email.There does not appear to be even a context ID type field or lookup that is populated with information you could use to join to or resolve with another object. While there maybe some workarounds, the information currently isn’t available - so if you have been or want to use either object and the ‘from’ email to filter or otherwise use to identify the sender you will not longer be able to do so reliably with this feature enabled. Please include/expose this data on the base object directly or via a lookup so this functionality is not lost.

Customer request: In Dashboards, while using the IN operator in the Global filter, currently we are able to remove only the first value and we don't have an option to remove the remaining values individually. We need to clear them ALL and re-entering the values again.Can we enhance the Global filter view to show all the filter values? Below is the screenshot from the Demo system. 

Hi Team,  As per current product setup, The lookup Object for the Object being selected in rule will get displayed if used in show fields/filter in analyzer’s Data flow diagram (DFD), but the fields which are present in that lookup object will not get displayed in analyzer’s Data flow diagram (DFD) if they are used in show fields/filter.Can we have the fields from lookup object used in rule filters to shown as dependency in analyzer?

Still in the realm of B2B I’ve noticed that there is an option to import Account information and tie members to one. However this only seems to be tied to the reporting (which is a great add by the way!), but would it be possible to have a front end object and allow an owner member to manage the members to be associated to it.Eventually this could mean also having the option to list people’s username with account name: ieGreg from Smartly.ioThis seems to be relatively similar functionality to member owned Groups… 

When you create a topic, inSided tries to redirect users to existing topics and avoid a duplicate question.It would be helpful to get some analytics here:the topic articles that are being clicked on in that search the number that clicked and then abandoned their new question (great in conjunction with #1 to find the most helpful topics)