Product Ideas | Gainsight Community

6159 Ideas

MattB123Contributor ⭐️

Allow automated emails to custom addressesNew Idea

In Skilljar, the automated emails on course enrollment are limited to go to either the student or to organization admin address. In order to maintain accurate seat counts across multiple systems, we have a need to notify additional parties that a student has enrolled in a live training session so we can “fill” their seat. Currently, there is no way to do this. As a system manager, I need to send an automatic email to a third party non-administrator address (i.e. “enrollments@company.com”) when a student enrolls in certain courses so that our back office teams can coordinate.

Forum|Forum|28 days ago

kellyHelper ⭐️⭐️⭐️

Better Format AI FollowupNew Idea

It would be great if the summaries within the timeline activities created from AI Followup were better formatted. Currently, it creates a giant block of text. There is the ability to adjust the formatting with AI, but this feature is meant to minimize workflows, not add to their task list.Feedback has been largely positive from our user base with the caveat that the formatting, or lack of formatting, is burdensome.

Forum|Forum|28 days ago

ZapierStephContributor ⭐️⭐️⭐️

Improve UI for Editing phrases - Editing window is very narrowReleased

When you’re in the ‘Translation’ settings and Edit a phrase, the editing window is tiny, even if you open your window. There’s no way to stretch it open it further. This makes it really tricky to edit the text - especially emails where there’s a lot of HTML mark up.

Forum|Forum|28 days ago

JasperContributor ⭐️⭐️⭐️⭐️⭐️

Option to show recent Ideas in sidebarNew Idea

Hello there, We have a couple of boards which we use as beta groups. Users can check recent updates, create ideas and do the usual things we all know.It would be nice to have a widget in the sidebar that can show a couple of ideas, for example the 3-5 most recent ideas. Or most voted on ideas. A single column would suffice, where an admin can set the criteria and end-users can see relevant/recent ideas only.I know the idea pipeline widget exists, that works on a page solely for ideas (like on this community). If it's a board page that has multiple functions, that widget is massive and takes away from the other topics and updates in that board. In the sidebar it could mediate the attention, so everything gets a share. Cheers.

Forum|Forum|28 days ago

Irina ChernegaHelper ⭐️

Set up advanced sort order of articles in Knowledge Base categoriesReleased

Currently, all new articles added to the category appear at the bottom of the category. There is a way of sort articles in subcategories using drag-n-drop, but this is very inconvenient when you have a lot of them.It would be useful to have an ability to set up the default sorting of articles in a category:by Published date (acsending/descending) by a number of views, replies, helpfulness, etc.

Forum|Forum|28 days ago

amasica1217Contributor ⭐️⭐️⭐️⭐️

Edit AI follow up Sentiment on TimelineNew Idea

We have found multiple instances where the AI Follow Up sentiment on our Gong calls is incorrect.I was reading this support documentation, but did not find a clear answer on how to give this AI feedback or edit this sentiment field.It would be great if we could edit the field and give feedback as to why we changed it to train the AI. It is difficult if this says a call was positive and it was actually not a great call or vias versa.

Forum|Forum|29 days ago

EricFContributor ⭐️

Decrease Page Load TimesReleased

Priority: medium-high Overview: Now that our support team is managing an increasing workload of of tickets, the speed of page loads is significantly reducing their efficiency. Note that drilling into topics takes about 8 seconds as well; this is another action that the team takes repeatedly. Steps to Repro: Reply to a topic on the backend Current Behavior: the page loads for 8 seconds, then the topic is published Desired Behavior: The page loads for less than 1 second, then the topic is published Reproducibility: Always Additional info: This is reproducible by each member of our team. Attached Media: 8 second load time: https://www.dropbox.com/s/6k2z0fxaxxaw88j/ilHEEEcVmd.mp4?dl=0 cc @Shane1 @Julian

Forum|Forum|29 days ago

Mobile responsive ControlParked

Community folks work from all kinds of places and on the go. It would be immensely helpful if Control was mobile responsive and usable on a phone or tablet. While I can “sort of” use it today it’s not ideal and limits the ways and places I can manage our community.

Forum|Forum|29 days ago

Video widgetOpen

We do a lot of community events and post event we make available a recap and a link to the recording and supporting materials.I’d love to have a content widget that displays some text and features a keyframe from the embedded content as the main image for that topic with a play button.Alternately, a video widget that simply displays the title and video content. Example from “The Onion”

Forum|Forum|29 days ago

Paul_Contributor ⭐️⭐️⭐️⭐️⭐️

More contrast for quotesParked

Hello,In our community people/mods use quotes a lot to break up a long post, and respond to it point by point. See screenshot. The idea is to make a little more contrast between the quote, and the response, by making background of the quoted post a little more gray for example. Maybe the’re a more/better ways to do this…?

Forum|Forum|29 days ago

GabyHelper ⭐️

For emails use the variable "first name" under profile fields opposed to just "username"Open

I’d like to use the "first name" in system and campaign emails under profile fields opposed to just username just “login information”. Sometimes people’s usernames don’t make the emails feel personalized and like spam or have weird characters and spaces. First name would look much better but it’s not an option.

Forum|Forum|29 days ago

Sylwia GaniecContributor ⭐️⭐️⭐️

Follow a tagDiscovery

The following option should also be extended to tags.Why? Sometimes the posts are created in a wrong place, category. Following a tag increases your chances of being notified about topics you're interested in.

Forum|Forum|29 days ago

Jef VanlaerHelper ⭐️⭐️⭐️

Make the upvote button more prominent againDiscovery

With the threaded replies, the upvote button on Ideas has been demoted to a footer button on the first Idea post, which is very hard to discover for a user. Please make it more prominent on top of the post again.

Forum|Forum|29 days ago

AnitahgContributor ⭐️⭐️⭐️⭐️⭐️

Leaderboard pane showing users from the company you work inNew Idea

Hi, a customer asked if they in the leaderboard could have a third phane with an overview showing only users from their company. This way they can compete internally who gets the most points. I am confident it would drive competitiveness internally in organizations and hence drive adoption and usage if it would be possible to add this!

Forum|Forum|29 days ago

jillrosscoContributor ⭐️⭐️

Exclude user roles from Awarded Badges widgetParked

Add the same filter available for the Leaderboard widget to exclude certain user roles (i.e. employees) from the list of recently awarded badges.

Forum|Forum|29 days ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Analytics for Custom PagesOpen

This is a currently limitation as outlined here: My best proposed solution is to add a table to the Audience Dashboard, along with an option to filter. That dashboard already aggregates data for Unique Users and Total Page Views. Those are the two insights I’d like to see at the start.While using external tools like Google Analytics can give the insight, it is an barrier to adoption of custom pages and impediment to community management. User and View insights help: Measure impact and ROI of that custom page Is it getting the engagement we expected when it was built? Is it having an impact that we might replicate with similar custom pages? Indicate success of the custom page’s strategy If it’s views are low, consider the navigation paths and Information architecture In the beta for Control Home, I’ve highlighted that I’d like to see these insights on that upcoming feature. But having the analytics built is an prerequisite to that being possible.

Forum|Forum|29 days ago

sam_budderyGainsight Employee ⭐️⭐️

Aha! IntegrationOpen

Would be great to see an integration with Aha! similar to what can be done with productboard

Forum|Forum|29 days ago

genellsContributor ⭐️⭐️⭐️⭐️

Holistic “read-only” setting for communityNew Idea

Hi Gainsight Team, After a few deep dives in some threads, including this one: I'd like to formally request a built-in Read-Only role or permission level for Gainsight Community. Use case: our community is built for our customer base, but we also want employees to be able to browse it without posting, commenting, liking, or submitting ideas. We're managing this today with a custom role, but a native Read-Only setting would remove the manual upkeep.This matters for a couple of reasons tied to how we measure community health:Employee activity (likes, posts) can skew our content-engagement KPIs, since those numbers are meant to reflect genuine customer engagement. Employees submitting ideas or feedback that reads as customer input muddies the voice-of-customer signal our product and CS teams rely on.Since another admin raised this exact need in the thread above, it seems like a common enough pattern, any company running a community alongside internal employee access, that a native setting would benefit more than just us. Thank you for your consideration

Forum|Forum|30 days ago

agiammarcoContributor ⭐️

Skilljar: Add SSO custom attributes (manager, department, division) as exportable columns in reportsNew Idea

We pass several custom attributes through SSO for our internal/enterprise users, specifically manager, department, and division. Today, this data is available in Skilljar and usable as filter criteria, but it isn't accessible as a column when we export User Engagement Reports.When we export engagement data to share with stakeholders (e.g., a manager's rollup of their team's training completion, or a division-level view of engagement), we currently have to filter the report down to the desired segment and export separately, then manually re-label or reconstruct which manager/dept/division applies to each row. We'd like to export a single report where those SSO attributes appear as their own columns, so the context travels with the data instead of being locked into filter logic.Requested functionality: When configuring/exporting a report, allow admins to select SSO custom attributes (e.g., manager, department, division) as includable columns, similar to how standard learner fields (name, email, enrollment date, etc.) can be included.This would let us build a single comprehensive export and pivot/segment it ourselves downstream, rather than running multiple filtered exports to get the same organizational context.

Forum|Forum|30 days ago

alizeeVIP ⭐️⭐️⭐️⭐️⭐️

Conditionally Required FieldsNew Idea

Hi there,It’d be great if we were allowed more flexibility in the realm of required fields.We input data to custom objects via editable reports and/or CTA linked objects. We need to be able to configure fields to be “conditionally required” based on data in another field on the record before being able to save it.That should also be a feature on standard object. It essentially needs to do just this: Conditionally Make a Field Required in Salesforce | Salesforce HelpSounds like a pretty widespread thing and we consequently need it.A

Forum|Forum|30 days ago

Madhumitha_ValluriContributor ⭐️

Improve Staircase Email-to-Customer Mapping for Partner and End Customer ScenariosNew Idea

Enhance Staircase email association logic to accurately map email conversations to the appropriate company based on the participants in the conversation. Currently, when emails are pre-logged by Staircase, communications intended for an end customer can be associated with the partner account instead.The desired behavior is:When a conversation includes only an end customer, associate the email with the end customer account. When a conversation includes both a partner and an end customer, associate the email with both records or provide configurable mapping behavior. When a conversation includes only a partner, associate the email with the partner account.This enhancement would improve the accuracy of Timeline Activities, AI insights, sentiment analysis, and customer health evaluations by ensuring communications are logged against the correct customer context. It would also reduce the need for manual domain mapping, account updates, or other workaround processes currently required to maintain accurate account associations.

Forum|Forum|30 days ago

bjoern_schulzeHelper ⭐️⭐️⭐️

(Cross-)Feature content on subforum basisReleased

In order to cross-promote content to a better targeted audience we would like to be able to feature content in specific subforums. Example: We have the subforum "News" and we post an article about "iPhone X". Now we want to feature this article in the subforum "Apple" but not in all other subforums (like "Samsung", "Nokia" and so on). So our idea is to get enhanced functionality in the moderator tag like featured_subforum-[subforum-id] featured_banner-[subforum-id] featured_side-[subforum-id]

Forum|Forum|30 days ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

More Intuitive Replies: Hide replies box for posts with zero replies OR Add Reply button to postReleased

We’ve received some user feedback that it was not intuitive where or how to reply, and had seen an abundance of users using Quote to initiate a reply even when quoting isn’t necessary. My analysis is that the Reply (editor) box is often pushed “below the fold” and obscured by the 0 Replies box. Even with the “Be the first to reply” call to action, there’s not a clickable area that’s intuitive for the end user. See image below. Reply option is not visible within the window. It seems that the 0 replies box is actually more of an X replies box that populates the reply feed on each post (and just displays a message when there are no replies. So it seems necessary to the architecture of each post that it goes: Post X Replies box Reply (draft/edit) boxMy proposed solution is to introduce logic that hides the X Replies box for posts where Replies >1. That would move the reply editor higher in the page and introduce a more intuitive UX. Alternatively, the most intuitive solution would be adding a reply option to the original post that’s similar to quote functionality: jump to the reply editor, just without the quote.I’d personally recommend both.

Forum|Forum|30 days ago

HollySimmonsHelper ⭐️

Remove the "new" tag on Staircase label of C360 tab in CSReleased

We’ve had Staircase rolled out for a while now, we do not need “New” to be listed on the tab of our C360 (it’s just plain incorrect!). Please can you remove this hard coded part of the UI?

Forum|Forum|30 days ago

SmartlyGregHelper ⭐️⭐️⭐️

Ability to merge 2 accounts into 1 from ControlParked

@Julian I’d mentioned this to you I believe before but reading into other existing community topics I feel this warrants gathering upvotes from other users to evaluate the need.There are multiple use cases for such a feature:Authentication methods conflict resulting in a same person having 2 accounts, example: (Which also happens to be a question around merging accounts). A community manager/ staff at community company leaving resulting in lost mentions and need to explain the situation to members example: In both cases merging/ consolidating the activity of both users into one single account makes more sense then other options, enabling case 1 users not to loose any activity/ p[points/ contacts/ subscriptions etc… and in case 2 all community members have consistency and continuity on the platform and the current community manager to have no loss of information or explanations to make… Finally perhaps less common but an interesting case for B2B companies:A person changes company and their SSO login tied to our App which requires the use of their professional email address, is therefore no longer valid and we need to be able to manually fix this as they’ve created a new account for themselves. We want our community to act as a career long partner and not being able to honour this would be disappointing!

Forum|Forum|1 month ago

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