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    Idea Pipeline

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    6159 Ideas

    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Changing Owner on Success PlansDiscovery

    When you change the owner of the Success Plan, it doesn't change the owner of any of the objectives or tasks, and you have to do each separately. Could you get the same prompt for when you change the owner of CTAs so that you don't have to do the Success Plan, and then, all the objectives?

    16
    AshutoshSingh
    Forum|Forum|1 month ago
    ellenoangieslistcom
    ellenoangieslistcomContributor ⭐️⭐️⭐️⭐️⭐️

    Stop non admin users from deleting CTAsReleased

    We need the ability to only let administrators delete CTAs.  We would like our reps to close the CTAs and not delete them.

    12
    AshutoshSingh
    Forum|Forum|1 month ago
    gurukiran
    gurukiranContributor ⭐️⭐️

    Manual CTA for multiple accountsParked

    Apply CTA for multiple accounts Manually. Scenario: if a user has to go through a process of adding a CTA manually and has to replicate this for all the accounts that he/she is responsible for, currently the only way is to get into a Customer360 page for all the accounts and create the CTA or through the Cockpit Tab. It would be easier/convenient (flexibility) if the user is allowed to select multiple accounts from a drop down while creating the CTA. 

    48
    AshutoshSingh
    Forum|Forum|1 month ago
    steve_davis
    steve_davisGainsight Employee ⭐️⭐️

    Close CTA when all tasks are closed outDiscovery

    Customer is using a custom status for Closed CTA's (Completed = ClosedWon). When a CSM closes all of the tasks for the CTA, they expect the CTA to close out automatically. Feature request for option to close out CTA when all the tasks are completed. 

    38
    AshutoshSingh
    Forum|Forum|1 month ago
    dan_ahrens
    dan_ahrensExpert ⭐️⭐️⭐️

    Outlook/Google Calendar integration to Automatically create a CTAParked

    Hi - an idea that was shared with my by one of my customers was related to creating CTAs automatically through Outlook/Google calendar integration. The use case is as follows: CSM creates a calendar meeting request to their customer to schedule a meeting. While in the calendaring app, they have an option to click a button that will sync that meeting to a CTA in Gainsight. The CTA will be created using relevant content from the meeting request (some details will have to be worked out as to how the correct customer is selected and how other mandatory fields are populated) CTA is now ready to be actioned upon once the meeting is held and the notes are added to the CTA or chatter feed for that customer. This would allow for reduction of an extra manual step and will especially assist in cases where customers do not have standing recurring meetings, but instead meet in an ad-hoc basis.

    41
    AshutoshSingh
    Forum|Forum|1 month ago
    bradley
    bradleyExpert ⭐️

    Staircase: Manually Refresh Agents/Improve FreshnessNew Idea

    We’re on the cusp of rolling out Staircase org wide, and as part of that we’re doing some retros with Staircase and existing CS risk/health data.One issue I’m noticing, is we’re getting feedback from CSMs validating signals from Staircase that come back as “non-issues”. Spot checking some, the Risk agent has maybe a 4/5 on the Risk Scale. However, the agent info is 2+ months out of date at this point:  Maybe I’m missing something, but this seems a little antithetical to fresh/real time data Staircase offers. I’m not saying I doubt the validity of this when it was generated, but serving this months old report as if it’s still accurate seems a bit disingenuous.Can we get regular updates to these? Have a user be able to manually refresh it so if they think it seems off they can force Staircase to “recalculate”, at the very least?​@bradybluhm 

    0
    bradley
    Forum|Forum|1 month ago
    CHillTEContributor ⭐️⭐️

    Account ID as Column in Audience ExplorerNew Idea

    Problem:While we wait for Product Score to be a more-widely-usable tool, I have needed to merge tables from Account Explorer and Audience Explorer in order to reach individual “Main Contact” Users in Accounts with low Product Scores. Unfortunately this has been hampered by the Audience Explorer lacking a column for Account ID. The “Account” column in Audience Explorer is only the account’s name, which is not a unique identifier in our system, so when multiple Accounts have the same name, I have to do a bunch of extra steps to sort out which User belongs to the Account from my Account Explorer table.Proposed Solution:Add Account ID as an available column in the Audience Explorer Totally fine for this column to be hidden by default, but it would be super valuable to have it as a column I can enable when I need it.

    0
    Forum|Forum|1 month ago
    Gaby
    GabyHelper ⭐️

    Ability to tag everyone in a group in a discussion forum or elsewhereOpen

    I recently made a post and had to tag 56 people individually - it would be cool if I @’d a specific group in one of my discussion forums for everyone in that group to get tagged.

    5
    Forum|Forum|1 month ago
    bradley
    bradleyExpert ⭐️

    Staircase: please Improve Reporting Uptime and ErrorsNew Idea

    Staircase can do some great stuff, but only if people can see the output.I went from a Topic report, to the Risk and dissatisfaction topic breakdown report, and the two don’t match. It’s not even close.Last 90 days there are 700+ events, last 180 days 1500+.When I drill down, I get 0 or <6 respectively.  I know there’s data, and I’ve opened this before with data in it. I also know that Staircase has a habit sometimes of just kinda...not rendering things?Uptime needs to be at least 10x better than it is right now. I get random “network error” or “too much data” or similar messages and have to reload or refresh the tool. Not a great experience for anyone. When there is a loading issue, do a better job of showing an error, not just plainly stating there’s no data as if it’s fact. This is also dangerous and will turn people off of the platform.This specific issue might just be a bug, but it’s not the first time this has happened either.cc ​@bradybluhm 

    0
    bradley
    Forum|Forum|1 month ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Personal NotificationsNew Idea

    We've recently removed licenses from several users, and they had open CTAs and customized notification settings when we removed them.  They continued to receive email notifications since they still had open CTAs.  I was able to use Mass Edit to remove the CTAs to stop the emails, but had a few suggestions for notifications: 1.  Once a user no longer has a license, they can no longer adjust their notification settings.  So, yes, in theory, they wouldn't be receiving any additional notifications, but it would be nice if the notification settings were removed once their license was removed. OR 2. It would be nice for the Admin to be able to view the notification settings per user and adjust as needed.

    4
    Forum|Forum|1 month ago
    jordyn
    jordynContributor ⭐️

    Product Idea- TooltipsReleased

    In Salesforce we have many "tooltips" to help guide the CS team if they are unsure of the purpose of a specific field. It would be great to enable tool tips in Gainsight as well! 

    5
    pgeorge
    Forum|Forum|1 month ago
    Gainsight Employee ⭐️
    vijayasaileshGainsight Employee ⭐️

    Columns do not sort in Person section of C360Released

    We cannot see Person section in C360 in a sorted order and even we cannot sort manually

    8
    pgeorge
    Forum|Forum|1 month ago
    revathimenon
    revathimenonGainsight Community Lead

    Improve Upvote Visibility on Ideas After Threaded RepliesNew Idea

    Since the threaded replies update, the upvote button on ideas has moved to the bottom alongside likes and replies. I feel that this is making it less intuitive to find and act on.Ideas are high-intent actions and members often arrive at an idea specifically to vote, and the placement should reflect that intent.What I'd love to see:Vote count & vote action ability visible prominently - ideally at the top of the idea Upvote placement reconsidered for ideas specifically Overall clearer visual distinction between ideas and regular posts

    2
    revathimenon
    Forum|Forum|1 month ago
    Gainsight Employee ⭐️
    AbidGainsight Employee ⭐️

    Support/enable user entity programs in x-org migrationNew Idea

    Hi Team,Currently we are not supporting the user entity programs in x-org migration.Amplitude has use case where they are looking for an option to migrate the user entity programs through x-org.It would be really helpful if team can consider to implement this as part of future releases.

    1
    gunjanm
    Forum|Forum|1 month ago
    awilliamsContributor ⭐️⭐️

    Daily, Weekly, Monthly Automated Digest EmailsOpen

    Hi team, It would be great to implement a feature that emails our community members a daily, weekly, or monthly digest email of all the relevant activity in the Community. In the digest emails, content would include recent activity in groups that they’re part of, forums they follow, and even discussions they’re engaged in. This would be way better than the one-off autmated emails people get. At least them the user choose if they want one-off emails, daily digests, weekly digests, or monthly.  Thanks!

    8
    Forum|Forum|1 month ago
    johnlaresContributor ⭐️

    Increased granularity of user groupsNew Idea

    We would like to see increased granularity of PX user groups so that users within a user group of PX can clone existing engagements and modify the engagements that they cloned but not modify existing engagements or templates. The main use case is that our project managers could enable a go live notification banner for new customers and the Gainsight PX administrator would not be a bottleneck. The Gainsight PX administrator would still be the only user who could launch the engagement, ensuring it is going to the right customer segment. An enhancement for this request has been created, and Gainsight would like to understand if this is a request that should be prioritized based on other customer insights. Please upvote if you think this would help your organization!

    0
    Forum|Forum|1 month ago
    Jef Vanlaer
    Jef VanlaerHelper ⭐️⭐️⭐️

    AI follow-up: Relationship supportNew Idea

    AI follow-up Timeline Activities for meetings and emails are currently posted on the Company only. As we fully work on the Relationship level, Relationship support is crucial to make sure the entries are being picked up in our processes.We currently have AI follow-up for meetings enabled. The idea is that CSMs manually reparent the Activities; unfortunately, this rarely happens in practice. This is also why we cannot enable automated email logging, as this will cause too many Activities that are wrongly tied to Company instead of Relationship.

    2
    Ravindrach
    Forum|Forum|1 month ago
    Gabolino
    GabolinoHelper ⭐️

    Add more reactions to topics/commentsNew Idea

    I don’t think this idea has been posted before. Truth is these days a like-only button doesn’t seem enough, and internet users tend to prefer having more options when it comes to reacting to a topic or comment. Perhaps Slack-style is too much for a community forum, but I think LinkedIn has offered a good balance. These are the reactions I see can be quite useful: like, love, support, useful, funny, sad, insightful.  

    11
    Cristina Bermudez
    Forum|Forum|1 month ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Remove the "new" tag on Staircase label of C360 tab in CSDiscovery

    We’ve had Staircase rolled out for a while now, we do not need “New” to be listed on the tab of our C360 (it’s just plain incorrect!). Please can you remove this hard coded part of the UI?   

    2
    revathimenon
    Forum|Forum|1 month ago
    Rudi
    RudiContributor ⭐️⭐️⭐️

    Dark, Night ModeParked

    Some of our users have requested an option to switch the community itself to a Dark Mode. Most of these users enjoy listening to music on Deezer Web or via our desktop app, at night - and flicking a switch to make the colours of the community dark, would be a good addition 

    24
    Erik_
    Forum|Forum|1 month ago
    Hiewwaiy
    HiewwaiyContributor ⭐️⭐️⭐️⭐️

    Ability to search through members database in the front endDevelopment

    Our customers would love to have the ability to search through the members database. For example: they are looking for other members within the same workfield of with a certain expertise, so they can easily get in touch with them of follow them. This feature would also be very helpfull to us as the community team: For example: we can filter members by expertise, get in touch with them, build relationships with them and stimulate user generated content We are a B-2-B software company. I am curious to see whether other (B-2-C) companies would also consider this feature as valuable.

    45
    Gaby
    Forum|Forum|1 month ago
    kstim
    kstimHelper ⭐️⭐️

    Allow admins to add aliases to filter names in Gainsight HomeNew Idea

    Hi,Within the new Gainsight Home feature, it would be great if we could add aliases to the filter names so that our CSMs don’t get confused if there are two filters with the same overall name. I know this functionality already exists in the Horizon Analytics Report Builder, and it would be great to bring this functionality to Home. It looks like currently if I move my cursor over the filter, the path is explained, but I rather save this step for our CSMs and just have the filter explicitly state what it’s filtering.As seen below, filter C is referring to the CSM Name and filter D is referring to the Intel Services Rep name, but they both show as “name” and this will get confusing to our CSMs. Thanks! 

    17
    bradley
    Forum|Forum|1 month ago
    Jef Vanlaer
    Jef VanlaerHelper ⭐️⭐️⭐️

    Expose field descriptions through the CS MCP connector's metadataNew Idea

    Right now, when an AI agent using the Gainsight MCP server calls the object metadata tool to inspect a field, it only gets back fieldName, label, dataType, and lookup/picklist info — not the field's Description or help text that we already fill in during field configuration.That's a real gap for anyone building AI workflows on top of Gainsight: the agent has to rediscover a field's meaning by trial and error, even when we've already documented it in the UI. Concrete example we hit: one of our custom lookup fields actually stores an external system ID rather than a Gainsight GSID — exactly the kind of thing a one-line field description would explain, but the MCP tool has no way to surface it.Reports already do this well — reportDescription flows through the report metadata tool when it's filled in. Extending that same pattern to field-level descriptions on objects would make MCP-based agents meaningfully more reliable, with zero extra admin effort beyond what's already being documented today.

    0
    Jef Vanlaer
    Forum|Forum|1 month ago
    LmaddockContributor ⭐️

    Support MCP connections for Community Search as an alternative to Federated Search.New Idea

    Problem / Current stateWe're trying to make Community the one-stop shop for our customers — the single place they go instead of bouncing between the tech docs platform, the support platform and community itself. Today the only path to that is federated search because the tech docs and support platforms we use aren't native Gainsight integrations. So making their content searchable means our engineering team builds and maintains a custom API connection for each source. Every non-native source is another custom build and another thing to maintain — a hard bottleneck on the one-stop-shop vision.Why nowMCP is quickly becoming the standard way platforms expose their content and capabilities, and the platforms we use already offer it. That creates a real tension: investing engineering time into federated-search API builds means investing in an integration approach the industry is already moving past. Given how fast AI-driven search is evolving, Community should be leaning into the MCP approach now rather than accumulating custom federated-search infrastructure it will want to replace.Proposed solutionLet Community Search connect to external content sources via MCP, so a non-native platform can be connected the way a native app would be — instead of through a custom-built federated-search API integration. Because the platforms we already use for tech docs and support expose MCP servers, Community Search consuming those servers directly removes the custom engineering step entirely. The search AI could then retrieve and rank across every connected source and return everything relevant to a query — a community post, a course, a tech doc, a KB article — in one result set.ValueMakes the one-stop-shop vision achievable without a custom engineering project per source. Removes both the upfront custom-API build and the ongoing maintenance burden of federated-search connections. Turns adding a source into a connection rather than a roadmap item gated on engineering bandwidth. Positions Community Search on the trajectory the AI and platform ecosystem is already on, rather than on infrastructure that's aging out. Gives the search AI a richer retrieval layer across all sources, driving more first-search resolutions and less customer effort.

    0
    Forum|Forum|1 month ago
    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Combine 'sharing groups' and 'user groups' into one featureOpen

    Sharing Groups are used to add data permissions to a group, including sharing i.e., analyze and distribute permissions to Gainsight users. But in Surveys, all references to these Sharing Groups mention “User Groups” which:Causes confusion Duplicates efforts maintaining groups (including if/when we apply criteria to dynamically manage groups)Can we either:Call a cat a cat - so reference sharing groups in Surveys and wherever we use sharing groups instead of calling them “User Groups” (because they are not) Better yet: merge sharing groups and user groups so we can manage data permissions and Gainsight permissions in one area of the platform 

    13
    romihache
    Forum|Forum|1 month ago

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