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    6159 Ideas

    alizee
    alizeeVIP ⭐️⭐️⭐️⭐️⭐️

    Force Update Gainsight HomeParked

    Hi allReferencing this question: And because:[SPOILET ALERT]: we can’t force update Gainsight Home Identifying the rogue users is overly cumbersome  Asking support to force remove dependencies is really a waste of Support’s resources In what universe did it: Make sense for inactive users to create dependencies on Gainsight Home (especially where we can’t delete such users)? Make sense for active users to be stuck with old reports and old data → at best, it makes sense for them to decide if they want to see a report or another, but if a report is removed, it must be removed for them as well!  Make sense to not be able to force update layouts to all users: Notification settings for GS Home | Gainsight Community  (no, logging as them to force update Gainsight Home isn’t an option as figuring out who the rogue users are is cumbersome and chasing them to update is equally not helpful I’m turning the above question into an idea so we can get the upvotes going (for which I take 0 credit) but it needs to change:Admins must be able to force updates to our chosen users, groups of users or all users at any time.  Inactive users, when inactivated, if they have created some dependencies through any form of customization, should be updated in such a way that no dependencies remain.  Because currently, what we’re experiencing is this: Gainsight Home | /ˈɡeɪnsaɪt hoʊm/ | (abbr. GS Home)noun1 : Where admins must embark on epic quests to remove dependencies from the ghosts of deactivated users.2 : A feature that traps end-users in a time capsule of potentially outdated data. ThanksA

    9
    alizee
    Forum|Forum|1 month ago
    AusteFContributor ⭐️

    Login As feature on Staircase AINew Idea

    Hi,It would safe so much time if I would be able to login as any user on Staircase AI. Given there are 3 roles (Team member, Manager and Admin), I keep sending various enablement instructions to my team on e.g. how to update/maintain manual field, change stakeholder type (exclude, include), delete/add lifecycle event as a few examples. Documentation page does not go into that level of details to let me know what each role specifically can or cannot do. Hence, “Login As x “ feature would clarify any user permission questions and my users would be enabled much faster.Thank you.

    0
    Forum|Forum|1 month ago
    hardik_mota
    hardik_motaHelper ⭐️

    (NXT) Ability to report on user subscription object in MDANew Idea

    Hi Team, In SFDC, We can build a report using the User Subscription object, which contains the manually subscribed or un-subscribed accounts info per user. End users can Follow to the C360 for an account from the C360 page in the upper left. They can also manually unsubscribe by clicking this option again. However, NXT UI doesn’t seems to have this functionality of reporting. NXT article: https://support.gainsight.com/Gainsight_NXT/Notifications/User_Guides/Setup_User_Notifications#Following_Customers_Manually SFDC article: https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Reporting_on_Subscribed_.26_Un-subscribed_Accounts

    15
    HayleyBarry
    Forum|Forum|1 month ago
    anuj_6006Contributor ⭐️

    Feature Request: Access Controls and Selective PublishingNew Idea

    Hi Team,Reaching out to you to request a new feature in Skilljar regarding Access Controls and Selective Publishing. Currently, we lack the granular control needed to manage lesson visibility on a per-lesson basis effectively. This feature will serve to give our admins better control over course content rollouts. Typically, this update should include the following capabilities: Admin-Only Lesson Visibility (Disable Lesson): The ability to disable or hide a specific lesson so that it is only visible to administrators on the backend and completely hidden from students on the frontend. Selective Lesson Publishing: The ability to selectively publish specific lessons within a course, making them visible to students only when we choose to make them active. This feature will be utilized by our admin team whenever we need to stage new content, archive older lessons, or keep certain materials hidden from students until the appropriate time.This functionality is needed for better course management, ensuring students only see finalized, active content without requiring us to unpublish an entire course.Please let me know if you have any questions or any additional information needed. Let us know at once this request is processed.Regards,Anuj LoharkarSailPoint Technologies

    0
    Forum|Forum|1 month ago
    Maritsa
    MaritsaContributor ⭐️

    Enable alphabetical sorting on all admin listsOpen

    I would like to request that all lists in the admin platform (for example Custom Pages) be sorted alphabetically (A-Z) by default. Currently, the lack of sorting makes it difficult to find specific items. Please apply this logic globally, as this usability issue exists in several different sections of the platform.

    5
    jvdc
    Forum|Forum|1 month ago
    NEOGOV Tom
    NEOGOV TomContributor ⭐️⭐️

    Embeddable Community Content & Engagement WidgetsNew Idea

    Give Gainsight Customer Communities a framework for securely embedding dynamic community content and engagement experiences throughout a company's external .com ecosystem — product pages, support sites, documentation, developer portals, learning centers, blogs and other digital properties.Think of it as "Community Everywhere."The community remains the centralized, governed system of record for conversations, member-generated knowledge and engagement, while selected community experiences can be distributed wherever customers are already interacting with the brand.The Inspiration: Lithium ActiveCastLongtime community practitioners may remember ActiveCast, a capability in the legacy Lithium community platform.ActiveCast allowed organizations to generate JavaScript widgets that surfaced dynamic Lithium community content on external web pages. Rather than requiring every customer to visit the community itself, companies could bring elements of the community experience into other parts of their .com ecosystem.For example, a product page could display: Latest discussions about that product Featured or trending topics Recently solved questions Relevant community knowledge Ratings and reviews Calls to participate in community conversations The content still originated in the centralized community platform. ActiveCast simply allowed the community experience to travel.That architectural principle deserves a modern implementation.The Opportunity for GainsightToday's customer journey is even more fragmented than it was during the Lithium era.Customers interact with brands through:Product → Documentation → Support → Academy → Developer Portal → Blog → Community → Events → SocialYet community is frequently treated as another destination in that list.I believe Gainsight has an opportunity to make community an engagement and knowledge layer spanning the entire digital customer experience.Instead of:Website → "Visit our Community"imagine:Website ⇄ CommunityDocumentation ⇄ CommunityDeveloper Portal ⇄ CommunitySupport ⇄ CommunityAcademy ⇄ CommunityThe community becomes connective tissue rather than another digital silo.Example Use CasesImagine visiting a product documentation page and seeing:"What the Community Is Saying"Three current discussions related specifically to the product or feature being documented.Or a support article displaying:"Solved by the Community"Relevant accepted solutions and peer-generated answers.Or a developer portal displaying:"Trending Developer Discussions"Current technical conversations dynamically pulled from the developer community.Or a product page displaying:"Ask the Community"A lightweight interaction allowing a visitor to begin a question without first navigating away from the page.Each experience could ultimately lead users deeper into the Gainsight-powered community while exposing the value of community to people who might otherwise never discover it.What a Modern "ActiveCast" Could Look LikeRather than simply recreating a legacy JavaScript widget system, Gainsight could provide a modern Community Experience SDK / Embeddable Community Framework.Administrators could configure components such as: Latest Discussions Trending Discussions Featured Content Unanswered Questions Accepted Solutions Related Community Content Community Experts Events Ideas Product Feedback Polls Ratings "Ask the Community" "Join the Conversation" Content could be filtered dynamically using metadata such as: Product Topic Category Tag Persona Language Customer segment Content type An administrator could configure the component in Gainsight and receive an embed snippet or API/SDK configuration for placement elsewhere.Why This Matters StrategicallyOrganizations increasingly allow customer conversations to fragment across websites, documentation platforms, Slack, Discord, Reddit, LinkedIn and countless other destinations.That fragmentation creates an enormous knowledge-management problem.Valuable customer knowledge is created every day, but much of it remains disconnected from the organization's searchable, persistent knowledge ecosystem.A strong owned community can function as something much larger than a discussion forum.It can become the organization's tribal knowledge base — an ever-growing repository of searchable social knowledge created collaboratively by customers, experts, employees, and community teams.The goal should therefore be two-directional:Bring valuable external conversations and insights INTO the community.And:Bring valuable community knowledge OUT to the places customers need it.That creates a powerful model:External Ecosystem ⇄ Gainsight Community Intelligence Hub ⇄ Distributed Customer ExperiencesThe Business ValueThis capability could potentially improve several outcomes simultaneously.Community discovery: Expose community value to customers who never intentionally visit the community.Engagement: Place opportunities for participation directly within the customer's existing journey.Case deflection: Surface accepted solutions and peer-generated knowledge at the moment someone is seeking help.Content discovery: Give valuable community content a much larger distribution footprint.SEO and knowledge longevity: Strengthen the relationship between customer-generated knowledge and the company's owned digital ecosystem.Community ROI: Allow community teams to demonstrate influence beyond traffic occurring directly inside the community platform.Customer intelligence: Create a stronger connection among community behavior, digital journeys and Gainsight customer data.And perhaps most importantly:Community stops being somewhere customers have to go.Community becomes something customers encounter naturally throughout their relationship with the company.The Bigger VisionThis could become particularly powerful within the broader Gainsight ecosystem.Imagine combining:Customer data + product usage + community activity + contextual community content.A customer reading documentation about Feature X could see relevant Feature X discussions.A customer struggling with Feature Y could encounter an accepted community solution before opening a support ticket.A highly engaged contributor could see opportunities to answer unanswered questions related to their demonstrated expertise.Community content becomes contextual rather than simply chronological.That begins to transform community from a destination into an intelligent engagement layer across the customer journey.The Principle Behind the IdeaLithium ActiveCast demonstrated this concept many years ago with relatively simple JavaScript widgets.Technology has advanced enormously since then, but the underlying principle remains compelling:Centralize the community and its knowledge. Decentralize the experience.Or even more simply:The community doesn't need to live everywhere. Its value does.I would love to see Gainsight take that principle and reinvent it for the modern customer-community ecosystem.

    0
    NEOGOV Tom
    Forum|Forum|1 month ago
    mmue
    mmueContributor ⭐️⭐️⭐️

    Automated content translation feature (eg. Google Translate, Deepl etc)Released

    Hi there,we are pretty excited about the upcoming new multi language features. As our content is 99% in German right now, we could imagine, that an integrated automated translation feature for the existing content would come really handy. That way, we could display the existing German content also to our international community, that we’d like to grow and not have to start from scratch.Google Translate or Deepl would come to mind for this purpose.Let’s see, if others would be interested in something like that, too.Best,Marcel 

    5
    Sudhanshu
    Forum|Forum|1 month ago
    bethContributor ⭐️⭐️

    Mobile App for community membersParked

    I know this has been brought up before with no resolution.More and more of our community members + internal team members are asking for a mobile app to make it easier to access our community.This would be a great way to better compete with Facebook groups which has an app that makes it very easy to access. People are on their phones more and more so having a mobile app is very important.

    10
    Sudhanshu
    Forum|Forum|1 month ago
    Pierre C
    Pierre CContributor ⭐️⭐️

    inSided App - Mobile & Tablet Back-end AccessParked

    Hi guys, I would love to see you one day working on an app for your customers. Today it is only possible to use the community back-end via a desktop computer. On mobile it is simply impossible as we have to zoom to be able to see the interface and on tablet the experience is just poor. Ideally, all the backend users could download an optimised inSided App that would work for all your clients (Admins, Community Managers, Agents, etc..) and eventually superusers. I check often the community on the go and it is not handy to have to go get a laptop while I could just access it on my phone. Sprinklr and Salesforce have quite good App which integrates nicely complex Dashboards, maybe this idea is worth looking into.

    4
    Sudhanshu
    Forum|Forum|1 month ago
    mobrien14
    mobrien14Helper ⭐️

    Admin Reporting on MCP Usage/ChangesNew Idea

    Did some digging through the Community and didn't find an existing idea for this — posting now given the Pulse announcements, especially Agent Studio and the MCP-adjacent functionality there.We've been live with the Gainsight MCP for about a month with our CSMs on full read-write access. While we’ve managed to avoid major incidents, there have been moments of confusion and I’m finding two major product gaps that need to be resolved:The first is visibility into the source of a created/update asset. Right now, we can't filter by how they were generated. If someone were to bulk-create a bunch of CTAs or logs Timeline entries on an incorrect company, I can’t proactively intervene when this is identified on our internal administration dashboard. As Gainsight continues to expand support objects (such as adding write access to company records), this is going to become even more critical. The second relates to field history tracking -- when something gets updated via MCP, there's no record of what it looked like before. If a CSM’s incorrectly created skill closes every open CTA in their book of business, I can't quickly assist by adjusting them to their former status: that history is just gone.In an ideal world, system admins should be able to easily do the following without resorting to ad-hoc tools or going to Gainsight’s data operations team:Identify records that were created or modified via MCP See the prior field value for any record modified by the MCP (or, ideally, any record change in their instance) Let us configure which objects & fields support write-to functionality through the MCP, as opposed to a blanket “All users with write access can do all of the supported objects”These new AI tools definitely have their benefits to improve end user functionality, and I get the desire to move fast. But us as admins need to have these tools to support our instance at launch, not months (or years) down the line.

    7
    Ritika Jindal
    Forum|Forum|1 month ago
    JayS
    JaySHelper ⭐️

    Hide or Minimize Community Control menuDevelopment

    We currently spotlight our community when we’re doing a live webinar with users. It would be great to be able to hide or minimize the community control bar so we don’t have users asking why they don’t see it. 

    5
    Cristina Bermudez
    Forum|Forum|1 month ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Don't strip HTML when passing Rich Text fields through MCP using run_queryNew Idea

    Currently when we fetch data in rich text fields all the tags are stripped out, this both makes the spacing messed up but also loses all formatting. Please ensure that when run_query is used the formatting remains. Thanks!

    0
    HollySimmons
    Forum|Forum|1 month ago
    bradley
    bradleyExpert ⭐️

    More Robust Date Options for FiltersNew Idea

    Date filters seem to be lacking in a bit of flexibility (at least in topic rule filtering) in terms of the Values. The operators seem to have a lot of options, but most of them seem relative to a specific date you set on the calendar. This can be useful but:I’d like to see the option to select relative ranges (like when you’re selecting “Is in range”) for operators like “is greater than” I’d like to see more “value” options in the ‘predefined’ section in general, as it’s hard tune things how you want.For example - I want to set something that looks at signals for accounts when their renewal date is 150, 180, or 270 days out (based on tier). It seems you could maybe get there with a “this and next” quarter using two filter rows, but that’s not always going to mean the same thing. The additional flexibility would really help us tune the config to our org.

    2
    bradley
    Forum|Forum|1 month ago
    romihache
    romihacheVIP ⭐️⭐️⭐️⭐️⭐️

    Milestones: Add a toggle to disable manual creation of specific types by End-Users and Improve UINew Idea

    As Gainsight usage matures across enterprise teams, Gainsight Admins face recurring friction around Timeline hygiene, governance, and UI consistency. Specifically: System vs. Manual Milestone Governance: Currently, for a Milestone Type to be populated via Rules Engine, it must be marked as Active. However, this automatically exposes it to be used by end users. This leads to data inaccuracy (end-users manually logging what should be system-only milestones like automated health triggers or stage changes) and dropdown clutter (compounded by the inability to reorder or filter milestone types). Disconnected Milestones & Notes: Milestones mark key moments in a customer's journey, but there is no native way to explicitly tie a Note Template directly to a specific Milestone to provide context. UI & Metadata Inconsistencies: Key metadata fields like Created By, Created On, Modified By, and Modified On and functionality like sort by, rearrange fields and advanced filtering are displayed inconsistently across Administration UIs and standard object views, causing friction for Admins auditing configuration. (See this idea [turning 10 years old next month by the way], and this idea) Proposed Solutions1. Granular Control for Milestone Manual CreationIntroduce an additional toggle in the Milestone Configuration settings: User selectable: [ On / Off ] How it works: Marking a Milestone Type as Off hides it from the C360/R360 Timeline dropdown menu while keeping it fully operational for backend automation.2. Enable Timeline notes Association with specific MilestonesAllow admins to assign/associate Timeline Notes to specific Milestones. When creating or editing a Timeline entry, display only notes relevant to that specific milestone type to the end user. Ideally, allow us to force a specific template to a specific milestone (toggle to mark it “default” This brings rich context to high-value milestones (e.g., attaching the Executive Briefing notes directly to the "Executive Briefing Completed" Milestone). (Referencing Community Idea: Assign Timeline Notes to Specific Milestones, plus two linked in that same idea for context)3. Standardization of Admin UI & System Fields (Created By / Modified By)Standardize system metadata fields (Created By, Created On, Modified By, Modified On) across the Milestone Administration UI and related settings tables to align with standard Gainsight UI design patterns.(Referencing Community Idea: Consistency in the UI: Created By/On & Modified By/On)Business Impact & Value Eliminates Human Error: Prevents CSMs from manually selecting automated, backend-only milestone types meant exclusively for system triggers. Cleaner UX & Faster Execution: Reduces C360 Timeline dropdown bloating so CSMs see only the actionable, manual milestone types they actually need. Richer Context & Storytelling: Tying Timeline notes to specific Milestones gives leadership and cross-functional teams immediate context behind key account achievements. Better Governance & Administrative Efficiency: Gives Admins precise control over automated vs. manual milestone logging without clunky workarounds, while maintaining UI metadata standards across the platform. Complements Long-Standing Community Requests: Addresses core Timeline hygiene challenges alongside long-requested features like milestone reordering and admin UI readability.  Mockup: Timeline Administration UI Improvements SuggestionP.S. This request initially started as a solve for the first issue (System vs. Manual Milestone Governance). However, given the compounding challenges around Milestone Administration, I decided to expand and consolidate these closely related ideas into a single request for easier review and context.

    1
    gunjanm
    Forum|Forum|1 month ago
    Hannah BaileyContributor ⭐️⭐️⭐️⭐️⭐️

    Save certain Widgets that you configure and design, so you can use them on other pages. Open

    Ability to save certain Widgets that you configure and design, so you can use them on other pages.  Example, we use custom pages and on most of our custom pages we want to promote our Academy. Being able to quick design it and then just reuse on all the other pages would save use so much time.    

    10
    Sudhanshu
    Forum|Forum|1 month ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Add a "No Replies" Sort to Unanswered Questions Landing PageOpen

    For the Unanswered Questions search landing page at every community.domainURL/search/activity/unanswered like this one here on InspiredIt would be helpful to add “No replies” as a sort option. The exact opposite of the “Most Replies” option. This would be helpful for CMs, super users, moderators, etc who take an active interest in answering quesitons. Based on the URL for most replies, it seems as simple as adding another quick link option with an ascending URL, rather than descending: /search/activity/unanswered?sort=replycount.ascI got it to work by changing the URL, so I’d hope this could be a quick win idea to implement. 

    12
    Sudhanshu
    Forum|Forum|1 month ago
    EmilContributor ⭐️⭐️⭐️

    Best Answer Button: Show who marked the answerOpen

    Hi Team, I have noticed that there is no current functionality (Unless i am unaware of it and if i am please let me know) to see who actually provided/marked an answer as best answer. In addition, there doesn’t seem to be any functionality on the control panel to stop users from marking their own replies to another persons topics as best answer.It is highly unlikely that someone who raised a topic has given themselves an answer to their own question, yet they have the ability to mark their own response as an answer. To ensure the use of this feature is done so correctly and that performance metrics are accurate I think it would be a good feature to have. To sum up:Build functionality to see the name of the user who marked an answer and not just the author of the marked answer.  Build functionality to stop a user marking their own reply as an answer on someone else or their own topic.

    14
    Sudhanshu
    Forum|Forum|1 month ago
    mybContributor ⭐️

    新規登録・ログインを促すためのHTMLウィジット作成New Idea

    初めまして。自社ユーザーコミュニティの運営担当をしている、mybです。ゲストユーザーから新規登録・ログインを促すためにHTMLウィジットをつかって、ゲストユーザーがみるサイトトップ画面の改善をしてみましたので、皆様にも共有したいと思い投稿しております。 ■改善の背景毎月の新規登録者数が徐々に減少しているという課題がありました。ゲストユーザーとログインユーザーが見ることができるホーム画面の構成は同じにしており、ぱっと見ログインしなくてもコミュニティが見れている感が出てしまっている状態でした。（ホームに表示しているメニューや記事をクリックすると、ログインを求められるが、そこまでしないと自分がゲストだということがわかりにくい状態） ■やったことHTMLウィジットを使って、ゲストユーザーにのみ表示されるホーム画面のデザインを変更しました。以下2つの変更をしたのですが、それぞれ生成AIに「ゲストユーザーにログインを促すようなサイトトップのデザインを作成したい」のように依頼をしてMTMLのコードをつくってもらいました。エンジニア知識などは全くないながらも作成できたのでおすすめです。 ①画面の上部にログインを促すバナーが表示されるように設定しました。バナーをクリックすると新規登録画面に遷移するようにしています。 ②ログインするとどんなコンテンツが見れるかの訴求を記載したデザインを作成しました。人気コンテンツを鍵付きで表示して興味関心をそそるようなデザインにしました。 設定したてのため効果検証はこれからになりますが、同じような課題を持つ方がいらっしゃいましたら是非設定してみてください！

    0
    Forum|Forum|1 month ago
    bradley
    bradleyExpert ⭐️

    Multi-Level Data SortingNew Idea

    Currently in Gainsight Horizon Analytics you can only sort data by one dimension (column) at a time. I would like the ability to: Sort by Column A, and then by Column B (currently it is column a OR column b) When using a Row Grouping, sort by my row grouped field and then each group by one or more dimensions without impacting their position in the overall grouping. For example: Grouping by customer name I want that sorted alphabetically. Then I want to sort timeline entries by subject (alphabetically) and then activity date for each customer. These two later sorts shouldn’t impact the position of the customer in the overall group by sort. Have the ability to have this sorting configured as a default by the admin, but have end users able to update and save sorting preferences similar to how they can global filters today. I sort of use the terms rank/sort interchangeably even though one is probably more appropriate to use.

    16
    Forum|Forum|1 month ago
    rschlette
    rschletteExpert ⭐️

    Expose PX Account Core Feature Usage Score in a CS Account Usage Object for Streamlined Health ScoringNew Idea

    Problem: Our team manages PX implementations in more than a dozen products, and feeds the resulting insights to our CS team via the PX<>CS integration. One of the biggest challenges is maintaining an actionable feature usage health score in Gainsight CS that is meaningful across all of the products. Each of our products, or the very least each product category, requires a dedicated set of CS rules (and sometimes data designer objects) that synthesize the raw adoption data from the PX connector into something indicative of product-specific feature usage health. The initial configuration and ongoing maintenance requires cross-functional effort, and as a result, always includes some amount of compromise due to resource constraints. Issue Impact: Product mapping change management is a clear example of an impact of this limitation for any enterprise maintaining several products in PX. Given the current constraints, when our team makes changes to a product map that will impact our product-specific feature usage health score, they need to:1. Know that those changes will impact our product-specific feature usage health score. Each person making changes to the PX product map needs to understand the downstream dependencies is CS.2. Effectively communicate those changes to a CS admin who, in turn must similarly have some baseline familiarity with the respective PX product map in order to make the necessary changes in Rules Engine. If the above doesn't go well, then we end up with a silent failure, where the product-specific feature usage health continues to be calculated in CS, misaligned with the PX product map. Proposed Solution: The Account-Level Insights that were introduced with the redesigned Accounts Explorer in the July 2025 PX release include a Core Feature Usage health score. This feature usage score allows our team to define product-specific feature adoption health scores in PX in a streamlined, easily-maintained way. The proposed solution is that the currentPeriodValue for this newly introduced PX-native Core Feature Usage score from the Account-Level Insights be added to a PX Connector object like "Tracked Account Product Metrics" so that the synthesis of the product-specific feature usage health scores can be configured and maintained alongside the product map in PX, and then folded into the larger health scoring scheme in CS as prepared measure. Solution Impact: Any ops team maintaining a multi-product PX implementation will save time on both the initial configuration and the ongoing maintenance of a product-specific feature adoption scores by moving the analysis configuration upstream to PX. Given that the solution already exists in the Account-Level Insights from the July 2025 PX release, the ask to simply extend the value of that capability by adding it to a product-specific account-level object in the PX connector. The 3 other Account-Level Insights would not have much value for us as they are largely redundant with existing connector KPIs. Similarly the previous period and trend measures would not be necessary. The real value is in the currentPeriodValue for Core Feature Usage score. Workarounds: My understanding from this post is that PX Account-Level Insights are headed for the REST API in the next release. At that point the REST API would be a potential workaround, but that approach introduces additional integration complexity. A native connector update would be faster to configure, easier to maintain, and more consistent with existing PX-CS data flows.

    1
    link_black
    Forum|Forum|1 month ago
    bjoern_schulze
    bjoern_schulzeHelper ⭐️⭐️⭐️

    Show "Last edit" timestamp and username in frontendDiscovery

    Currently the only indicators for any content (question, discussion, article, comment) in the frontend are the publish date and time, as well as the author’s username. There is no way for anyone to see if (and when) content has been updated after the initial publishing. inSided communities rely on the users’ manual addition of something like (“edited on 11.02. to add information”) within the text body. We propose that any piece of content gets an additional info field below the text body that shows the following information if content has been edited after publishing: phrase “Last edited” timestamp with date and time last edit’s username optional: number of edits made in total optional: reason of edit (e.g. “Fixed a link”, “added information”, “typo”) The benefits are: better transparency make it harder to manipulate content without anyone noticing less effort for users and moderators to manually add this information This is one idea of how it could look like:  

    3
    Larry
    Forum|Forum|1 month ago
    mobrien14
    mobrien14Helper ⭐️

    Handoff Agent -> CS SPNew Idea

    The Staircase handoff agent produces some great readouts & suggested actions re: goals, key stakeholders, open concerns, etc. However as of now, those are strictly limited to visibility within Staircase or exporting a .pdf document. There doesn’t appear to be any way to send these items (outside of the high-level summary) into CS or utilize them in the creation of a Smart CTA/Success Plan for a CSM.With the upcoming introduction of AI Success Plans, and to limit a CSM having to export the .PDF & either manually create a SP or ask Claude to do it based on the document, it would be amazing if Staircase could auto-create these assets based on the findings of its analysis

    0
    mobrien14
    Forum|Forum|1 month ago
    Gainsight Employee ⭐️
    gloriamavunguGainsight Employee ⭐️

    Display Upcoming Journey Orchestrator Programs in C360New Idea

    Within C360, provide a view that displays upcoming Journey Orchestrator (JO) Programs that a Company/account is scheduled or expected to receive. This would give CSMs direct visibility into upcoming automated customer communications from the C360 page, enabling better awareness and coordination of customer outreach.

    1
    alizee
    Forum|Forum|1 month ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Find Timeline Activities where I am at mentionedNew Idea

    Users are given a notification when they are included in a Timeline Activity with an at mention.  However,  if they need to find a Timeline Activity after they were initially tagged, there is no way to search or report on the Activities when someone is at mentioned in Gainsight.  Our users are requesting a method to find these activities.

    2
    alizee
    Forum|Forum|1 month ago
    bradley
    bradleyExpert ⭐️

    Gainsight Home - More Flexibility on Summary Ribbon PlacementDevelopment

    This would hopefully be an easy fix, but what may come as a surprise to some is that the Summary Ribbon may not always be the first thing someone wants on their GS Home Page.For example, we have some “help text” on our dashboards (e.g., brief explanation of what you’re looking at, links to enablement and support docs, etc.) via text widgets. We would do something similar on our GS Home layout and would want that at the very top. Unfortunately, if the Summary Ribbon is enabled that can ONLY sit at the top of the page - this doesn’t make sense from a workflow perspective. For new/first time users, having that context and links to other info at the top makes sense, and then have metrics, attributes, highlights, etc and the ensuing reports flow after that. Having summary KPIs, then a text block, and then the rest just doesn’t make sense ALL of the time.So having more placement flexibility would be great. It also has the benefit of giving us an experience more consistent with Dashboards, which users are already used to.

    2
    alizee
    Forum|Forum|1 month ago

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