Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6160 Ideas

    Christian_
    Christian_Contributor ⭐️

    Ideation within groupsOpen

    We would like to make an ideation board available for each separate group. We want to use groups to invite customers/users for beta tests and friendly user tests. We have various products for which we want to invite testers, but not everyone will be asked for everything. Depending on the product you are a tester for, we will unlock a specific product group for you through groups. To collect ideas, we want to use ideation within that group. This means that in this private group, you will only have access to the ideation board of the product group for which you are a tester. Our use case is focused on B2C, where we want to involve customers in improving our products. This opens up new opportunities for customer engagement, accelerates the improvement of existing products, and enables us to launch even better products. In a B2B setup, you can distinguish customers based on their feedback and ideas for each product they purchase from you. This provides a clear overview and allows you to manage all your customers on a single platform.

    3
    Erik_
    Forum|Forum|4 months ago
    dcassidy
    dcassidyHelper ⭐️⭐️

    P360 - Make Company Name ClickableReleased

    We are starting to get interest from stakeholders in the GS P360. Without fail, when someone learns that they can look up an individual person, they ask “How do I get back to the Company View now?” They consistently click on the Company Name and expect it to be hyperlinked.Would be a small QOL improvement for Ops (less questions) and Users (less confusion).  

    4
    pgeorge
    Forum|Forum|4 months ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Recurring reports to emailOpen

    Now when we have recurring exports, I would like to get them automatically to email. .csv should be included to attachments so AI agents can process the data for me, automatically.Less manual work is less manual work.

    4
    revote
    Forum|Forum|4 months ago
    tim.carwheelContributor ⭐️⭐️⭐️⭐️

    Adding Ability to Export Copilot Response TablesNew Idea

    Using Copilot, when the results are returned in a table format, CSMs are needing the ability to export the table in the results. With the table results, it asks if we need an export of the results. When I confirm that I do, it shows:“You can export this dataset using the following identifier:” The table again “To export, use the export or download option provided in your Gainsight or Copilot interface and reference the dataset_id above. If there is a specific export format you need or you require guidance on the next steps, please let me know!” There is no export option or id shown.I then clicked the copy icon next to the thumbs up/down icons and see it contains a URL, however when clicking the link, it only pulls up a Gainsight page with a 404 error. I submitted a support ticket in addition to a community question post (link below).  Support responded, “...Currently, Copilot does not have a dedicated export option, and we are not able to export these responses at this time.” For this reason, I’m submitting this as an enhancement request. A couple of questions:Is this functionality on the short to mid-term roadmap? Is so, when might that be? The current response from Copilot is very misleading as it suggests an export is possible. Can something be done to update the response provided? This is causing confusion.

    1
    Ritika Jindal
    Forum|Forum|4 months ago
    LizAtSafe
    LizAtSafeContributor ⭐️⭐️

    Add "Team Notes" to APINew Idea

    The API can access all of the fields in an Idea except Team Notes. Please add Team Notes to the payload of GET /Ideas/{ID}  We currently have an automation that moves our community ideas into Jira/JPD. The team has started using Team Notes in the community when the idea goes through the inital moderation process, but unfortunately there is no way to get that information into JPD via the API.  As a secondary ask, an Idea.TeamNoteChanged webhook would also be appreciated, but the API is useful to more. 

    0
    LizAtSafe
    Forum|Forum|4 months ago
    CHillTEContributor ⭐️⭐️

    Help Scout Knowledge Base Integration with In-App HubNew Idea

    Hi all!I already placed this request with GS Support, who suggested I post it here as a Product Idea. We use HelpScout for our Knowledge Base and support ticketing system, and we’d love to be able to integrate it with PX’s In-App Hub, similarly to how ZenDesk integrates. We’re aware of all of the workarounds, and we may be able to move forward that way, but we’d love to see this as a native integration to avoid some of the drawbacks of those workarounds.Appreciate everyone’s time!

    0
    Forum|Forum|4 months ago
    jvdc
    jvdcExpert ⭐️

    Update user APINew Idea

    Hey, it would be very useful to update the get user info part of the API to be able to break down the “topics” number into:Questions Ideas Articles ConversationsRight now it groups everything into “topics”

    0
    jvdc
    Forum|Forum|4 months ago
    DannyPancratz
    DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

    Url Parameter for pre-selecting Conversation as new Topic TypeDiscovery

    community.yourdomain.com/topic/new?type=idea but a parameter that works for the conversation/discussion topic type. 

    5
    Larry
    Forum|Forum|4 months ago
    Suzanne_Kindertelefoon
    Suzanne_KindertelefoonContributor ⭐️⭐️

    Change default option 'question' or 'conversation'.Discovery

    Hi all, For our community it would be great if we could change the default topic type from Question to conversation. Is it possible to make this a self-service? Most topics in our community are discussions/conversations, our questions without a 'correct' answer. (f.e. 'My parents are getting divorced, what should i do?')

    5
    Larry
    Forum|Forum|4 months ago
    leah.breenContributor ⭐️⭐️

    Feature Request: Option to Open Hyperlinks in a New TabOpen

    When inserting hyperlinks into text, it would be incredibly helpful to have the option to set the link to open in a new tab. This functionality would enhance the user experience by allowing for smoother navigation and better content engagement. We want users to be able to easily return to original page they were on before they clicked the link and opening in a new tab facilitates that. 

    11
    Larry
    Forum|Forum|4 months ago
    BartDelwig
    BartDelwigContributor ⭐️⭐️

    Embed iframe content in postsDiscovery

    Hey guys, A couple of weeks ago I found out a shortcut to embed on the community. This way we could embed Google Maps, Facebook videos, etc. I told Shane how I worked it out: First, go to Facebook, select the live video you want, and click on the three buttons in the right corner. Here click embed. A code appears (PS. this trick works on all the iframe codes, I also tried it with embedded Google Maps). Go to the backend of the community, create a new topic. Add a header, and a small piece of text in the body. With only the code, the topic won't be accepted. For example: Test https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2FEconomicTimes%2Fvideos%2F902127109979445%2F&show_text=0&width=560" width="560" height="315" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowTransparency="true" allowFullScreen="true"> Click on 'Publish.' You'll see that the post doesn't load the live video. So, go to 'Edit Topic.' Delete the whole text with 'Select All' (do not only select the visible text, you need to delete the by now invisible code as well). Again, type the text you want and paste the link of the live video. Publish again. Voila! Now, a couple of weeks later, the function disappeared and all the iframes we embedded in previous content has disappeared. Could you please fix this, so we can embed iframes again? Thanks! Bart

    11
    Larry
    Forum|Forum|4 months ago
    vince58Contributor ⭐️

    Advanced Program/Email Chain - Send as Email GroupReleased

    Hi, I couldn’t find the same “Send as Group Email” feature in Simple Program under Advanced Program/Email Chain.  I leverage Advanced Program/Email Chain as it is much more simpler for my use case to resend subsequent outreach emails vs Simple Program.  Can we have this feature added to Advanced Program/Email Chain?  Thanks very much.

    8
    vmallya
    Forum|Forum|4 months ago
    scott_496fa0
    Gainsight Employee ⭐️
    scott_496fa0Gainsight Employee ⭐️

    Automatically Log All Emails to TimelineReleased

    I have had several customers request an enhancement to the Outlook/Gmail plug-in feature. Some end-users do not like to have to click the Log To Timeline checkbox to ensure the email is logged to timeline. Sometimes they forget and it is extra clicks. The enhancement request would be to allow all emails to be automatically logged to timeline without requiring an end-user to check the checkbox. Perhaps we could create that as an administrative setting that could be enabled or disabled as desired?

    65
    ChiragJ
    Forum|Forum|4 months ago
    elyna.kContributor ⭐️

    Add Source to Activity Timeline advanced filtersReleased

    We have emails syncing from Salesforce automatically as well as those that are logged by the CSM through GS Assist on the Timeline. Would like the option to filter out Salesforce synced activities and only look at the ones manually logged by CSMs but are unable to do so as the Source field is missing from Advanced filters on Activity Timeline. It would be nice to have parity with the field as we’re able to use it in Rules Engine. Source not available in Timeline Advanced filtering: But Source is available in Rules Engine 

    5
    ChiragJ
    Forum|Forum|4 months ago
    liam_nicholls
    liam_nichollsHelper ⭐️

    Allow filtering by source on the Timeline UIReleased

    I would like to be able to filter on the source field (highlighted in the screengrab) This source field is accessible when reporting on the Timeline object - though not possible to filer via Timeline UI. Two use cases we have  that would benefit from filtering on Source field in Timeline UI Currently we’re syncing Salesforce activity into Timeline, and being able to include/exclude Salesforce source data would be a neat enhancement. We have Sales people who log calls in Salesforce and don’t use Gainsight. Being able to sync to Timeline is great. We also encourage CSMs to update Timeline via Success Plans. When they do this correctly, the source -= Success Plan name. Being able to filter specifically on these entries would be super useful.  

    5
    ChiragJ
    Forum|Forum|4 months ago
    jcyoungkin
    jcyoungkinContributor ⭐️⭐️⭐️

    Allow User Groups in Success PlansNew Idea

    As the title states, I’d love to be able to use User Groups to assign Success Plans in a Rules Engine.Our current process is to generate a score based on the number of open Success Plans per user and then assign the next Success Plan to the user with the lowest score, but as you can imagine this is quite the lift. Having the ability to use a User Group for Success Plans would make administrating this type of round-robin so much easier.Are there any plans to include User Groups when assigning Success Plans?Cheers

    1
    andybuchanan
    Forum|Forum|4 months ago
    Gainsight Employee ⭐️
    bbovacontiGainsight Employee ⭐️

    Automate Spaces Invitations & Access Revocation for ContactsNew Idea

    Having a way to automate the process of sending invites and revoking access based on conditions like lifecycle stage changes, contact role updates, or contact status changes would be an extremely helpful addition to Spaces.Right now, inviting contacts to Shared Spaces and revoking their access is a fully manual process. As customer bases grow and contacts change roles or leave organizations, keeping Spaces access current requires ongoing manual upkeep, which is time-consuming and easy to let slip.If we could have the ability to automatically invite contacts to a Shared Space when they meet certain criteria OR automatically revoke access when a contact becomes inactive, leaves a company, or a relationship ends would be highly beneficial.This would make Spaces much more scalable for teams managing a large number of accounts and ensure that only the right people have access at the right time, without requiring manual updates.

    0
    Gainsight Employee ⭐️
    Forum|Forum|4 months ago
    muleviciute
    muleviciuteContributor ⭐️⭐️

    The ability to display attached files in chronological orderOpen

    Hi there,  It’d be fantastic if, on the Customer Communities, the attached files would be displayed in chronological order: most recently added would appear at the top. Use case: in our community, there are posts that are periodically updated, and new files added. Hence, we have a few posts with 50+ attachments, and the way they are displayed by default is not the most user friendly.Thanks for your consideration!

    2
    Larry
    Forum|Forum|4 months ago
    hopoatemContributor ⭐️⭐️

    need reply-in-threadDevelopment

    Gotta have the ability to reply-in-thread. I can see that there are arguments for cleanliness or single post format, but this is the UI of ANY OTHER FORUM - it’s what users are used to and expect - not having it makes engagement harder, which is the opposite goal of a community space. 

    2
    Larry
    Forum|Forum|4 months ago
    jvdbelt
    jvdbeltContributor ⭐️⭐️⭐️⭐️

    Add a status update reply when updating Idea Statuses via the APIDiscovery

    Situation: As indicated in the following topic, when changing an idea's status via the API, no status reply is created. As a result, the user is not actively notified of the status change, and the status transition is not visually visible in the topic.This is, however, the case when changing the status via Control.Idea: My suggestion is to formally provide the option to include a status update reply in the status API — just as would be the case if the status were changed via Control.

    4
    Larry
    Forum|Forum|4 months ago
    jvdbelt
    jvdbeltContributor ⭐️⭐️⭐️⭐️

    Add a reply when merging an idea via the APIDiscovery

    When merging an idea via the API, no replies are created in the source and target idea.As a result, the user is not actively notified of this merge, and the relations between the source and target ideas are not visible in the topics.This is, however, the case when changing the status via Control:Source idea Target ideaIdea: My suggestion is to formally provide the option to include a reply in the merge idea API — just as would be the case if the status were changed via Control.I understand that the status update part would be left out, since this concerns a different API, but the rest is still relevant.---This idea is related to this one:  

    2
    Larry
    Forum|Forum|4 months ago
    zach_davis
    zach_davisHelper ⭐️

    Remove or Branch Participant When They Reply to a JO EmailDevelopment

    Expanding on this idea to remove participants when certain criteria are met — it would be really useful if we could either remove someone or branch them when they reply to an email in Journey Orchestrator.A reply usually means the customer is engaged, and we should stop sending them down the default path (in our case, additional survey reminders). Right now, handling this takes extra steps or workarounds for our Digital CS team. Currently, they’re replying to the survey on the customer’s behalf, which results in bad data.A built-in option to act on an email reply (remove or branch) would simplify things and make the flow more responsive.Would love to see this added — anyone else run into this?

    7
    vmallya
    Forum|Forum|4 months ago
    Elana CipinContributor ⭐️⭐️⭐️⭐️⭐️

    Reconfigure Query in Active JO (new version)Released

    I’m trying to adopt the new version of Journey Orchestrator, but keep finding areas where it’s not in parity with the old version! In the new version, if your participant list is based on a query, that query can’t be edited once it’s active. It can’t even be edited if you pause the journey. The only solution I see is to clone the journey, make updates in the new, and activate changes in a new program. TL;DR this is a hassle, and time consuming! This is challenging because you have to then manage different versions, potential exclusion list for the new JO to not pull in participants from an old version, you have to monitor the old to make sure everyone has complete before stopping, you have to create reports to get analytics of all versions, etc. Would love to see the flexibility that the old version had, where you can adjust your queries on active JO’s. 

    56
    vmallya
    Forum|Forum|4 months ago
    kelly
    kellyHelper ⭐️⭐️⭐️

    Ability to Edit Journey Orchestrator ProgramsReleased

    I continually hear that this is a commonly requested feature but was surprised that there doesn't seem to be a post specific to this topic (searched by Programs and Advanced Outreach) vs the one off requests for individual program functions.  I have to highlight just how frustrating it is that you cannot edit a published Program (save for the schedule and entry criteria). You can't change the query You can't add or remove a step You can't tweak the settings of a Create CTA step (this required duplicating the journey twice to to try a different setting and then remove the step due to the bug) You can't adjust the wait timer You can't modify the conditions on a conditional wait Nearly every single adjustment to a Program requires duplicating it and then tracking historical metrics manually. This is not just an issue with live Programs but with Programs that are built to test. Since it has to be published to run through the test conditions, any corrections are to be made on a duplicated version. The biggest issue I have found regarding this missing functionality is that you lose any 'once in a lifetime'  or re-entry criteria limitations you set on the original journey. Any time we've had to make a little tweak, either due to addressing bugs or actual changes to our flow, has required duplicating the journey (now on our 4th iteration) and we lose that limitation. There is no native way to prevent someone from re-entering the duplicate journeys. The only way I can think to prevent this is to now go back and edit the logic in the query builder filter to exclude any contact that received a specified email in X amount of days...which is a different space/data set task to incorporate and will require a rework of my entire query AND . . . duplicating the journey.

    36
    vmallya
    Forum|Forum|4 months ago
    atwhite
    atwhiteHelper ⭐️⭐️⭐️

    Analytics - Solved/Open Filter for QuestionsOpen

    Idea: Add filter options in Analytics in the Content and Q&A Dashboards (or as general filters in the Advanced Dashboards lists) to delineate between Solved and Open Questions, including (if possible) page view counts and dates for when questions were marked as Solved.Example: If I access the Content Dashboard, select a date or date range, and filter by Content Type → Question, I want to be able to further delineate Open, Solved, or Both for Questions. This would allow me to see page views for Solved and Open questions during that period. Additional widgets related to “Questions Marked as Solved” during that date range would be nice. Use Case: We rely on customer self-service via Q&A to deflect Support cases. Via generally accepted ticket deflection metrics, we can attribute deflected cases to X amount of page views on both Solved questions and general help content. We are beginning to heavily incentivize members to answer questions and mark them as Solved (or “Best Answer” in our case). It is important for us to be able to see information about questions over time, including which are Open, which are Solved, and to delineate when a question was marked as Solved. Thank you!

    2
    Aleksandra
    Forum|Forum|4 months ago

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement