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How can I manually change the overall Health Score for an account deemed At Risk? The measures are all positive but direct client feedback tells us otherwise.

What foreign language characters are supported in Gainsight?  Specifically, survey and CoPilot tools?  Are these included: Mandarin (simplified Chinese), Spanish, Portuguese, French, Italian, and German. 

Hi  I have been told we are looking at upgrading our SFDC to the lightning platform within our company in the month of January.  Any things we should be looking out for as admins with GS?  Thanks Naquiyah

Not able to view/edit a calculated field once it is saved in Co-Pilot.  This makes it difficult to review or change.  Ideally, would function like a calculated in Rules Engine.

I have a question on a survey that I am creating which asks about what other kinds of technologies they have heard of in the market place.  I have a list of 19 options + 'Other Please specify' to enter as choices.  However I reach 15 and I cannot add a new line.  Are multiple choice questions limited to 15 options?  If so are there any plans to change this to increase the number of fields that can be entered?

Value of using Gainsight CoPilot/Email vs. other 1:M email tool 1. Leverage your customer data and insight in Gainsight to build and send more targeted, personal and meaningful email outreach to your customers 2. Integrate all your outreach response data (opens, clicks, etc.) into Gainsight for follow-up action by your team and holistic reporting 3. Ensure your customers are seeing important messages with increased deliverability (avg 60% open rates with Gainsight Email vs 5% with marketing automation*). Because you are managing a separate email system in Gainsight than your marketing automation system you are separating your email reputation scores. You are likely to have a much higher reputation score with Gainsight CoPilot because you are targeting existing customers with verified email address as opposed to leads and prospects. Value of Gainsight's combined email architecture of Mandrill and SendGrid 1. Sendgrid is ideal for high-usage - Provides dedicated technical support to Gai

We used CoPilot to send out our NPS survey and would like to send a reminder email to contacts that did not yet respond. Can we include the unique link to the survey in the reminder email?

In the survey analytics, there is a "view details and followup" option for each question. From this view, it looks as if you can then create a task (or CTA?). However this does not currently work in any org I have access to. I've not logged a support ticket, because I thought this may be old functionality. Can anyone confirm this and update me/Lila? https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/User_Guides/Survey_Analytics (see bottom half for workflow and functionality I'm referring to)

We have a respondent that wants to re-enter her NPS.  We distributed the survey using co-pilot.  Is there a way to re-send her the survey link or would I have to include her in a new power list?

I'd love to see some more information in the Analytics tab in CoPilot. For example, I can see that my outreach skipped over 11 people, but I do not know who those people are. I can hover over the number 11 to see that 8 have bounced, and 3 have previously unsubscribed, but I do not know who those 8 and 3 are. I cannot seem to find this information anywhere in CoPilot, either. It'd be great to be notified of the skipped customers. If this data could be brought back into Salesforce, that'd be a real life-saver!

According to our survey analyses we have some surveys that are not delivered. I can see to whom they were not delivered, however not the reason.  For example if the reason was invalid email address then we can update our records accordingly.   Is there somewhere we can see the reason? Thank you. 

I'm wondering if it is possible to duplicate an entire survey? This would be useful if you want to reuse a survey that was already closed. Maybe it's there and I'm missing it. Let me know!

In Copilot, is it possible to change the default filter to "Created by me" instead of "All"?  This filter is great and will now allow us to utilize copilot but it showing users the things they've made first would prevent them from seeing all of the admin templates and lists.  It would help keep the view clean as well instead of defaulting to what will be a huge list once people start using it in a couple of months.

Has anyone integrated a latest news widget into the C360?  I had a request come in and I think it's a great idea but not sure what's out there.  I'm sure I could use InsideView somehow but we don't have a license on it and I don't quite like the layout.  Any other tips?

I had a quick question regarding the “Contacts” section in CoPilot (the section titled “[i]Which meets the additional criteria from Contacts”). Is this section only pulling from the Contacts table? Can I point it to a different table so that I can target a specific type of contact (I believe the field “Contact Buying”, which I'm trying to target for an email campaign, can be found in the Opportunity level).  Thank you in advance for your assistance! =)

I have users using the Firefox browser. When they edit a task via Cockpit, the cursor (the vertical line showing where you are typing) doesn't appear. It makes editing tasks quite difficult.

In the Survey "Add Participants" section of the Surveys object, you can select a criteria "Rule Date equals Current + Quarter(s)" which allows you to schedule surveys on a quarterly basis. In the CoPilot smartlist tool, you cannot do this. The question is: can we use the Surveys "add participants" list to send surveys, when using CoPilot or do we have to create a "smart list" in CoPilot?

Best Practice NPS is to display scales horizontally 0-10. It seems Gainsight does not allow the scales to be set horizontally? I also need to able to label the ratings or stars with their respective meanings. How do I accomplish this in the tool?  These are showstoppers for us.

Currently when you create a survey you are required to give it a title. This title is shown in the header and is visible to recipients. Because of this, I am limited on what to call my surveys that satisfy both a good UX and internal filing/reporting. It would be nice to create a title that is only internal. 

We'd like to Group reports based on Fiscal Quarter but it appears that we are only able to group based on calendar quarter. Is there a way to indicate Fiscal quarter in grouping?

Do we have an email limit to send through Gainsight? Will there be a copy of the sent email stored somewhere once it is sent, such as on  SFDC account as an acitivity?

Is there a way to clear all the CTA's generated so far for a certain type or category? 

If a user refreshes a stale health score using the checkmark instead of the new refresh button; a duplicate health score record is created - which impacts reporting and dashboards. Standard UI procedure is that invalid options should not be available (can only rely on user training to a certain extent). If the score value is not changed, the checkmark option should not be available.