Discuss Gainsight Products

Hi all!Last week I connected Gainsight with our Claude via the MCP and I fell in love.I already build multiple agents (projects) that will run either weekly or monthly (depending on the necessary information cadance) and I want to do even more…So I am curious, what did you already do with the MCP and how you are benefitting from it / results you get?What I have build in Claude with help from different sources: Community Agent: This one, combined with my MCP data is giving me both a weekly and monthly report on how the community us doing. Some basic metrics, but also more indepth and giving me ‘posts at risk’ and turns this into a report Voice of the Customer listener: is looking at everything being said in the community that looks like feedbacki/input and turns this into a report I can share with PM, PMM, CSM etc  Advocacy agent: looks at the community members and checks if they are positive, engaging etc and if they are a good potential candidate for our (future) advocacy program and

Have you been looking forward to an improved way to reach your customers In-App?We have been working on a new Engagement experience as part of PX.Creating and managing In-App Engagements should feel effortless. We have aimed for a full-scale revamp and we are finally at a point where we want to show you what we have been building.Here is what we have heard from you in the past:The editor needs to be the same for all engagement types, not just some Button actions should extend to other components too, text, images, and more Preview and live designs should look identical, no CSS conflicts The editor itself needs to be simpler to use Ability to collect feedback inside Guide engagements Easier ways to edit and manage templates Positioning components, especially buttons, is harder than it should be Save, launch, and pause actions are scattered and need to come togetherWhat have we worked on? Here is what it looks like in practice:One editor for everything : Dialogs, Tooltips, Banners, Badge

 I am teaching the CSM team on how to do Group Sends in Gainsight and realized that when creating people lists you can filter off “tags”. A while back I added tags to the C360 views but realized it doesn’t do anything. I thought CSM’s would be able to go in and add their own tags to each account but when I click in it, nothing shows.My use case is this: I would like the CSM’s to add tags to each account to identify groups of clients. For instance, if clients are requesting a certain feature in our software such as Shopify, we can add a tag called Shopify to the account so when the time comes when Shopify is released, they can create a list based off everyone who has the Shopify tag and send an email blast letting them know the feature is available. I know there is product requests but I figured tags may be easier for all sorts of use cases.Maybe there is another way to do this in GS that I am not aware of but hoping someone can clarify the use of tags for me as I couldn’t find a clear

In Staircase, you can delete the little topic things from interactions:Can you tell in any way that it was there, and had gotten deleted? If so, can you see who deleted it, when, and report on it?Sometimes ST gets it wrong, and it’s totally valid to delete false signals. But if someone deletes a signal, it might be important to know for that account, in case it later turns out that signal was valid.

We have the AI moderator on, so when someone starts a thread, they get the banner that it’s being reviewed before publishing. This seems like a dead end, though. To the best of my knowledge (and I could be wrong!):If they reload the page, it just gives them a fresh form to post something. There’s no email notification when it has been posted.What’s the intended path the user is supposed to take? Are they supposed to then go to their profile to see when it’s published?

How do you handle the 50K max character count in articles/topics when cutting content isn’t an option, and breaking it up into comments wouldn’t be intuitive for customers? Any workarounds or advice?

Hello all, I am looking for some insights and ideas if anyone has on their communities a collaboration space that members can share their development projects with others.A couple of examples of how it could look like: https://projecthub.arduino.cc/, Projects & Tutorials for Beginners and Up - Hackster.ioHas anyone built anything like this on GS platform or has any alternative cases to share? Thanks a lot,Lina

Is it possible to show the Announcement Card on Knowledge Base category/pages as well?Currently, it appears on individual Knowledge Base articles, but we would like to display it on the Knowledge Base page too.Please let us know if this is supported or if a custom solution is required.

One of my strategic CSMs is interested in getting the Meeting Prep PDFs delivered via Slack. She’s already receiving it via email, but would like both.I’ve already enabled the AI Meeting Summary Slack notification, but I don’t see anything for Meeting Prep. I’d love to see that enhancement added!In the interim, I have provided her with the following prompt to use in the Staircase Slack app, which has been useful: I have a meeting with [Company Name] soon, what do I need to know?Thanks for any help here.

Hi all!I am already revamping my ranking in my community because a lot of people don't level up.I mostly updated my lower levels and added a few more so that people actual level up more (high levels are still fine for now). But when I did the rebuild, I noticed that hardly anything changed and I did some research on potential issues (together with my friend Claude) and we came to the conclusion that the Minimum amount of logins are not properly registered  and usefull (especially wtih an SSO). And I was wondering if other people also ran into this problem and how you fixed is….My workaround is that I focus more on minimum seconds since membership and other criteria.And also, is there a proper way to use the criteria #minimal amount of logins. Because on a member profile I cannot find that information anywhere…. I only see registration date and last login date… nowhere do I see amount of logins. 

The dashboard shows view counts. Can we also see “who” is viewing content? Thanks

I am interested in how you are using the product announcements feature, any creative uses and success stories to share regarding engagement. Do you connect it with ideation? thanks

Has anyone built anything for the community and Claude cowork? I’m hoping to get some of my Asana tasks to automate creating posts in the community for me. 

There is a great baseline analysis in Staircase AI titled ‘Accounts dark’.  It would be helpful to export or allow this data set in data designer to develop an audience for JO programs.  Use Case:  Identify the accounts that we have not reached out to, or have been unresponsive as a target audience for a webinar and to drive specific messaging (around capabilities, value, adoption, etc.).

I know a lot of you have users log in with SSO, but for those who aren’t, have you had any issues with users registering an account using iCloud+ Hide My Email? We’re still doing sandbox testing, but I’ve created a couple test accounts using Hide My Email and the welcome and activation emails never arrived.

Hi Team,The AI Expansion Analysis is generated by identifying potential expansion opportunities through the analysis of customer communications and surfacing actionable insights. AI expansion analysis featureBut, here is a request to the expansion analysis to regenerate every week, giving them an up-to-date picture of what’s going well in the account and where/how we can upsell. Is that possible?

Hi everyone!I have been using email campaigns for a bit for event invites and, recently, a newsletter. Sometimes, a few report that they are not seeing the included images. Has anyone experienced this? Are there ways to avoid this on our side, or is this just due to the recipients having image blocks?

Hey I am trying to build a user directory with a search, but it seems like there is a cap at 1000 users to be returned…I tried playing with pageSize and re-run calls but that did not work…Any suggestion? 

Hi everyone! I was posting another article today when I noticed that the bulleted and numbered lists and displaying super weirdly in the end user article view. In my admin editor view, they are normal. I don’t remember them being like this because I feel like I would have mentally noted it being an eye sore. It’s affecting all topics with lists. I tried everything in the editor and since it seems to be community topic-wide, i am wondering if it’s a larger issue from Gainsight or something in the universal design. Has anyone else experienced this or know what might be causing it?   

Due to some inconsistencies on the Salesforce side in our contacts, I have a list of customers that do not have email domains associated, so naturally we are not ingesting email data for those accounts.I have identified all those accounts, I have a GSID/crm_id associated with all of them and have primary domains assigned. My question is how do I import the email domains to the accounts that are missing domains.I have an S3 bucket and file attached that contains the data, but it’s unclear how to map the field as I would have figured that this would be more of a system field than a custom field. Can anyone point me in the right direction?

Hi everyone,Welcome to the Skilljar community - your dedicated space within the larger Community.Here's a quick guide to everything that's here and how to use it: What you'll find in this category📌 Featured Key Post: Start here. The Pre-Work Guidebook is featured at the top and on the Quick links resources. Read these first to kickstart your journey! 💬 Conversations: Your discussions and questions will be the heart of this community. You can create a post and ask all your doubts and questions into this space and get the help you need either from us or from your peers. 📚 Resource Library: The right rail widget on this category gives you access to all key university resources at your fingertips, along with early learning paths to get you moving!  📣 Product updates - occasional posts from the team on what's new for Skilljar.How to get the most out of this spaceAsk questions: There are no silly questions here. If you're stuck and need help, post it. Share what's working: Your experienc

I noticed, yesterday, that Staircase is assigning sentiments to email failure/bounce notifications sent by Mimecast. Our RevOps team recently made some erroneous edits to active customers, wherein the email addresses were reverted or changed to reflect incorrect information. As such, we’re getting a larger number of email failures. My current process is finding these Mimecast (or similar) emails manually (through Missing Contacts) and Excluding the stakeholder. However, this doesn’t scale very well. We’ve always had this option selected in Settings → Auto Email Detection:Marks an email as automated when it comes from a typical service address (e.g., "notifications@", "no-reply@", "support@")Is there anything else I can do to not manually chase and remove these types of things?  Thanks for any help!   

Hi all! I’m going to cross train some members of my team on community in case I am OOO. I sit on the Marketing team under Client Growth. Given they need to jump in, but not know absolutely everything - what would you go over in an hour? Here’s what I am thinking:Approving users and group requests Searching for users Creating an event and article and reordering them Editing the top banner Badges Email campaigns and system emailsCurious if there’s anything you feel is missing or you’d add or remove (realizing at the same time we all use different functionality as well). Thank you!!

The more content your community has, the more diverse will be the tags your users have entered. You might have seen spelling mistakes or various ways to label the same thing on your community as well. This makes it hard for your users, as nobody will search all different tags of the same thing in order to find what they are looking for, right?   Our tag management feature will help you to find the right tags, and the automatically suggested tags in consequence will help to structure your content much better. This guide will help you to find the right approach that fits your community.   Step 1: Find what tags are being used currently   If you go to [Settings] - [Public Tags] in your Control Environment, you will see a list of all the tags which are used on your community, sorted by popularity:     If your community is small or new, the list probably will be easy to browse. However, for larger communities, there might be several pages full of tags. In this case, you might wan