Discuss Gainsight Products

Are there any API calls that we can use to trigger the sending of any of the email notifications? It would be useful for certain operations we do such as changing a user's email and sending the email validation notification.

Hi all, I want to emulate what GS has on its Community landing page. Does anyone know what widget this is? Is it the HTML one?  

We’re seeing engagements pop up on our login page. It seems to be stemming from when a user has been identified earlier in the day and then initiates a new session. Is there a way to set a global rule for engagements to not show up on a specific URL? Having to remember to do this for each engagement introduces the risk of human error and adds a step to each engagement we create. Update: I added this as an enhancement idea. Vote for it if this feature would be valuable to your PX implementation.  

I am trying to re-establish our timeline to SF activity sync. This is currently set up to sync to Salesforce Events but the sync is throwing errors because the timeline entries have no duration. We do not (and will not) require that CSMs add a duration or end time for all timeline entries. Gainsight Support says there is no way to automate a work-around to this. Does anyone have a creative solution? Are you logging to Salesforce Tasks instead, even if timeline entries are not actually “tasks”? 

Hey Skilljar Customers!If you’re in Europe and are ready to win your first Golden Skillet award, we want to hear from you! The GameChanger Awards are Gainsight’s way of recognizing and celebrating our amazing customers, and the Golden Skillet is now one of many categories 🙌📅 Submissions are open until 12 September 2025🏆 Winners will be recognized at Pulse Europe in Dublin as industry leaders and innovatorsNominate yourself, your team, or a colleague todayIf you have any questions, feel free to reply to this thread. We're here to help!PS - Shout out to Kevin Dunn for winning the first Golden Skillet as part of the Gainsight family at Pulse US back in May! 

I could not find anything in the Community like an announcement for the July release (consider that feedback for improvement, I guess), but I wanted to share some positive first thoughts on this latest release (hopefully nothing turns up that makes me later regret this)Thank you for improving stuff that was released recently, e.g. Spaces and Group Send. New features previously felt rolled out and left in the dust half baked, team already moving on to other epics most likely. I hope this means you started reserving time in the roadmap to address user feedback post-launch. Lower density of AI and GS ecosystem news - great. Maybe that’s just me, but I use CS and I am most excited for CS news. This felt like a perfect ratio of tangible updates to stuff I didn’t care about, but I can see how this preference would be different by client. “Enable Company Hierarchy View” - a switch that is off by default and admins are allowed to activate it ourselves after checking it... Awesome! The updates

We are interested in your feedback We are currently working on improving the Gainsight Global Search, we want to improve the user experience around global search. A couple of the things we are already considering includeAdministration - Supporting filters in the search configuration. These filters help admins restrict in-active and non-relevant records from appearing in search results. (here) Recent searches - Showing the recent searches to users. (here)Few inputs that would help me here areWhat are the top 2 challenges you face with global search today ? What can we improve to make it easier for you to find the desired Company/Relationship record ? What other entities do you want to search using Global search ?Also any other thoughts or ideas that you may have to improve the Global search would be super helpful.Thank you all for your wonderful ideas.Gopal

Is there any possibility of adding a subscribe button (of a category) on to a custom page that has the content on a dynamic content widget? Trying to reduce click as i want users to see my custom page and have the ability to subscribe to see new content without the need to visit the underlining content page. Any thoughts would be greatly appreciated.

We have content that is relevant to a user group, however, also of interest to the broader community. Is it possible to allow a post to be shared in more than one group or category? Thanks

Hi ​@Gainsight CC Team  Is there any plan to deliver on completed profile analysis? I know there is this idea: Add a profile completion badge | Gainsight Community, but open for a while now.Profile completion is a solid community metric.Thanks

I am trying to modify the homepage link in the _subnavigation_ menu but struggling to find where the links are being taken from. This is what  I see in the template file.<nav class="np-sub-navigation"> <div class="np-sub-navigation-content"> {% for link in navigations.sub_navigation %} <div class="np-sub-navigation-content-item {{ link.active_class }}"> <a class="np-sub-navigation-content-item-link" href="{{ link.url }}"> <i class="{{ link.icon }} np-button-color np-sub-navigation-content-item-icon"></i> {{ link.label }} </a> <div class="np-sub-navigation-content-item-bar np-button-background-color"></div> </div> {% endfor %} </div></nav>How do I prescribe fixed links for each icon? TIY 🙏

Hi all!I am playing with the email campaign feature and have a question about the customization of email campaigns. Can I create two separate themes? If I wanted to do a newsletter campaign with a certain theme while also having an onboarding campaign (messages x days after registration) that has a different theme, is this possible? Does anyone have any thoughts? Do you use the campaigns for multiple purposes? If so, is your customized theme the same? 

Hi All - I need a bit of advice on how to manage a private community set up.We are launching an online community for our meetup community. We want the community to be available ONLY for our members (who apply to join in a separate process). So how do we make this work?We are a private community.We set up the Registration Approval - but that doesn’t stop anyone from creating an account. They can’t do anything, but they can see content before they are approved by the moderator - which we don’t want.We could do a workflow (with workato) where someone joins, then we check salesforce to see if they are a member, then approve them … but that doesn’t stop people who aren’t members from creating an account.Would the unlock code work? Or would they be able to share the unlock code with anyone else?We’ll be talking to Gainsight about it, but I wondered if anyone here was running something similar and had an idea! 

The related topics widget performs an automatic search on content on your community. These things are being taken into account for the search: It takes the title of the topic, and compares it (by query similarity and matching words) to the title and the first post of all existing topics. The best matches are the topics which have the most words in common. The higher the order is of a certain related topic the more relevant it is to the Topic (order of relevance is from top to bottom).

hi - is anyone using the supporlogic integration into Gainsight?

Particularly when you want to run the logic on a multi-select question. Here’s what I want: I have a multi-select question with 5 options.  IF option B (Missing Features) is selected as part of the answer, I want to route to step 2. All else I want to route to step 3. Here’s what I tried: But when I test it out, it doesn’t work unless option B (missing features) is the ONLY answer selected. Option B is the only selection = logic works Option B is one of 2+ selection = logic does not workTo me, that seems more like an IS condition, not an IN condition. I tried configuring similar logic for NOT IN and the same issue happened. Am I doing something wrong or is this a bug? 

The guide would use the same copy every time, but I have 3 features that could use a badge next to it. Can you add multiple badges to one engagement? (seems like not; I don’t see any way to add another badge via the +New button, nor by copying the badge in the step settings)Update: I added this as an enhancement idea. 

Hey,Is there any particular reason that Webhooks aren't triggered (integration.UserProfileUpdated) when a user's email address is updated by an admin?We're looking to display to end-users the email address that is linked to their account on their profile (through a profile field).

Hey Community! We are looking at integrating Gainsight with Aha/Product Board. Our team is still evaluating the feedback tool. What works best with Gainsight CC? We majorly want our Product Ideas from Community to flow into this feedback tool. Any documentation/insights/experiences/feedback would be highly appreciated !!!

Our CSMs would like to have an option to attach images and ppts in plan info page with thumbnail view of the slide/graphic that expands when clicked. It would be more flexible if there is ability to report on success plans having attachments or not. 

We noticed our page views is not updating. For example we got a decent amount of engagement on this post but it says 0 views. How is this possible? Any advice would be helpful. Thank you!  

We released a new feature that allows moderators to approve new user registrations. When this feature is enabled a moderator must approve or deny a registration before the user can post content on the community. This is one of the measurements we took to combat spam, as is described in Spam Wars: Return of the Spammers How to enable moderator approval for new registrations 1. Login to the Control Environment. 2. Navigate to the ‘User management’ page under ‘General Settings’ 3. Set ‘Approve new registrations’ to Yes User guide New community users will see a “Membership requires approval from moderator” message when they activated their account. At this stage the user is part of the community but he/she can’t create topics or reply yet. Moderators need to approve a registration before the user can create content. Approving new registrations is a simple 3 step process: 1. Navigate to the 'User Overview' under 'General Settings' in the Control Environment 2. Filter on user role: 'W

Hi,When a user searches through contacts to add to a relationship, she/he wants to be able to search the company for people to add. Instead, when searching, all people in our Gainsight instance are displayed which makes it hard to sort through and find the existing client contact.Steps to reproduce: Go to an active R360 → Contacts → click + Person button → Search for an Existing Person → type in partial name → click Search → notice all names from company person display (not just ones tied to the company) making it hard to find the right contact.Is there a way to configure this or do I need to submit a product idea?

Hi there! I’m hoping to gauge whether this is the expected experience in Gainsight.Switching between custom views takes several seconds to load instead of switching into the view automatically and quickly after clicking on the view. I’ve attached a GIF below demonstrating the response time in switching between two views. I have noticed the more you switch between multiple views several times over, the load times tend to get slower.Is this expected? Thank you in advance! 

If you’re using Microsoft Outlook as your calendar and MS Teams as your meeting provider, you may sometimes face challenges integrating Staircase AI for meeting summaries and follow-ups. This guide addresses common confusions and helps you troubleshoot integration issues quickly. What Happens After Connecting Outlook Calendar and MS TeamsWhen you connect your Outlook calendar and MS Teams with Staircase, two applications appear in your Azure Active Directory: 1. Staircase AI  or Gainsight App for Calendar   - App ID: `504f82fe-xxxx-xxxx-xxxx-xxxxxxxxxxxx`2. Staircase AI for Teams   - App ID: `4707327f--xxxx-xxxx-xxxx-xxxxxxxxxxxx`` Important:  - Always verify these application IDs with your IT administrator to ensure you have the correct apps connected.    - Customers using AI Follow-up will see a different app named “Gainsight App for Calendar” instead of Staircase AI.    Why do we have a separate app for customers using AI Follow-up and Staircase customers? → Staircase AI helps you r