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    M
    mandy.jContributor ⭐️⭐️

    Gantt chart tasks orderNew Idea

    When on the Gantt Chart for a Success Plan, tasks from an Objective are randomly ranked independently of their initial ranking, independently of the timeline logic we built. Can you improve this vizualisation ? Is it already planned ? Thanks

    8
    Jef Vanlaer
    Forum|Forum|23 days ago
    DCampos
    DCamposContributor ⭐️⭐️

    Schedule Conversation or Question PostNew Idea

    Request: As an Admin or Community Manager we would like the ability to schedule a Conversation or Question post.I saw the idea submission for Product Updates, but this is specifically for the other new topic options.Internally we have a few different people responsible for posting on behalf of their department and would like the ability to schedule these out.

    3
    Dkreiger-eightfold
    Forum|Forum|23 days ago
    J
    johje69Contributor ⭐️⭐️

    Staircase AI - Churn Analysis reportNew Idea

    Request is when downloading and using the Churn Analysis report in Staircase the Issues and Account column details are hard to do anything with. How can this information be displayed differently in the download to be able to make use of the data. The content is all loaded into one cell not making it easy to seperate to analysis. Especially with the accounts there is no way to easily separate the information to make use of it.

    1
    bradybluhm
    Forum|Forum|23 days ago
    J
    johje69Contributor ⭐️⭐️

    Staircase AI - Executive DashboardNew Idea

    On the Executive Dashboard in Staircase AI can the data showing for Engaged Accounts, & Engaged Owners be shown as a percentage of the total account base? 

    1
    bradybluhm
    Forum|Forum|23 days ago
    J
    johje69Contributor ⭐️⭐️

    Staircase AI - ReportsNew Idea

    The filter options in certain areas of Staircase do not follow the user after clicking through and then the report shows the information for whole company again not the one that was filtered to (ex. Filter to X company then click on a heat map in the Topics report and all companies are showing) Can we get it to lock your filter selection? 

    1
    bradybluhm
    Forum|Forum|23 days ago
    J
    johje69Contributor ⭐️⭐️

    Reports - duplicate and editNew Idea

    For the Staircase AI Executive Dashboard there is an option to duplicate and then edit and save as your own.   I don't see this option in Saved Reports. You have to set each report individually. I don't see a way to copy and edit something already set up which would save so much time. For example, if I am a team leader setting up a report specific to certain individuals I have to go in and create a new report for each team member. There is no way to copy or duplicate a current report and edit then resave that I see.  Is this available to update as a feature on a futre enhancement?

    1
    bradybluhm
    Forum|Forum|23 days ago
    J
    johje69Contributor ⭐️⭐️

    Staircase AI - Ask & SearchNew Idea

    Is there a way to add a place in the Ask & Search section of Staircases save and house presubmitted questions?

    1
    bradybluhm
    Forum|Forum|23 days ago
    J
    johje69Contributor ⭐️⭐️

    Staircase AINew Idea

    There are certain features not used in Staircase AI for our business. One of the examples is Chats. I see this in our Sort & Column Topics. Also, when the weekly automated email goes out to the teams this shows up. Would it be possible to disable certain topics etc that are not being used so avoid confusion or show 0 usage?

    1
    bradybluhm
    Forum|Forum|23 days ago
    scott_496fa0
    Gainsight Employee ⭐️
    scott_496fa0Gainsight Employee ⭐️

    Changing Email Template Library DefaultsNew Idea

    Hi Team,Submitting this idea at request of a customer.  It appears we do not have the ability to replace the canned/predefined Gainsight templates in the email template library with customer specific ones.This is the need and use case – they have various products and business units and want to drive a harmonized experienced across the lifecycle with standard email templates to align to customer branding guidelines.  They would like users and super users to have a standard library to start with when creating business/product/relationship specific templates for their teams – ie Welcome email.  Today this does not seem possible.  

    0
    scott_496fa0
    Gainsight Employee ⭐️
    Forum|Forum|23 days ago
    Y
    YardenExplorer ⭐️

    Allow users to edit their usernameOpen

    Hey!I want to start by mentioning that we’ve switched our login method to SSO, allowing users to log into the community via our system. Due to this SSO integration, both the username and login email are auto-filled from our system's data. However, sometimes the usernames are inaccurate, and we’d like to give users the ability to update them on their own.The issue is that the "Username" field is not visible in the user profile—it's only accessible in the control area. I’d like to suggest making this field visible in the user profile, so users can update their usernames themselves.

    4
    Dkreiger-eightfold
    Forum|Forum|23 days ago
    NEOGOV Tom
    NEOGOV TomContributor ⭐️

    Enable Content Promotion via Configurable Pop-Up SpotlightNew Idea

    I’d like to propose a feature that allows community managers to highlight specific content—such as posts, articles, events, webinars, or podcasts—through a configurable pop-up (or “spotlight”) experience within the community.The OpportunityPromotion is a critical component of driving engagement and ensuring content reaches the right audience at the right time. Without intentional amplification, even well-crafted content risks becoming passive rather than actively engaging.Proposed SolutionIntroduce a configurable pop-up content promotion module that enables community teams to:Feature specific content (posts, blogs, events, podcasts, etc.) Target users based on behavior, role, or journey stage Schedule promotions aligned with editorial calendars or campaigns Control frequency (e.g., once per visit, once per user, time-bound campaigns) Include CTA buttons (Register, Read, Listen, Join, etc.)Use CasesPromoting upcoming webinars or events Highlighting new product announcements or releases Driving awareness of community-generated best practices or trending discussions Amplifying podcasts, videos, or editorial content Supporting onboarding journeys for new membersWhy This MattersCommunity content is most effective when it drives active engagement, not just passive consumption. Strategic promotion helps convert visibility into action—comments, registrations, shares, and deeper participation.A pop-up spotlight mechanism would:Increase engagement with high-priority content Improve campaign performance tied to community initiatives Help community managers align content with business goals Reduce reliance on external channels for visibilityClosing ThoughtThis isn’t about introducing “ads”—it’s about empowering community teams with intentional content amplification tools inside the platform itself. A lightweight, configurable promotion layer could significantly enhance the impact of existing community content investments.

    0
    NEOGOV Tom
    Forum|Forum|24 days ago
    kcsp
    kcsp

    Tool Tip/Help Text for Fields in C360Released

    For fields added to the Attributes section of the C360 (Gainsight native or from SFDC), it would be helpful to have the ability to add help text similar to SFDC to help users better understand what field uses are.

    11
    pgeorge
    Forum|Forum|24 days ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Include synced Staircase fields in Dependencies on Data Management (CS)New Idea

    Currently fields that we are syncing over from Staircase to Gainsight CS are not included on the dependencies tab in Data Management. This makes finding “unused” fields tricky as they show up as having no source. 

    3
    pgeorge
    Forum|Forum|24 days ago
    scott_496fa0
    Gainsight Employee ⭐️
    scott_496fa0Gainsight Employee ⭐️

    Changing AI ModelsNew Idea

    Some customers have restrictions on which AI providers their organization is allowed to use. Today there is no ability for a customer to select which AI model provider powers the AI features in their instance. If we could create an administrative setting that allows customers to choose which AI models power their instance it would open up more adoption opportunities. As of today some customers cannot use our AI features since they may not be approved to use OpenAI.

    1
    Ritika Jindal
    Forum|Forum|24 days ago
    ajprince
    ajprinceContributor ⭐️⭐️⭐️⭐️

    Staircase - Define New Data SourcesNew Idea

    "An AI is only as good as the data it learns from."Staircase provides incredible insights for our business already around retention, engagement, sentiment, and expansion.How can we take it further?We need it to know more about our business so that it has access to all of the information we would want it to crawl when our users ask it for recommendations and next steps.Why Would this be Important?Maximizing Value Delivery to the Customer - Helping CSMs close any knowledge gaps by allowing them to see what’s been missed or overlooked. Imagine a query like “Help me identify top adoption opportunities for my entire book of business” Unlocking Expansion Opportunities Across the Entire Business - Credit to ​@dcassidy for sparking these ideas - Imagine what that could do for the Expansion Analysis. Looking at 100-ish products against companies with a similar profile and "company x benefits from adding product abc" and guiding the CSM on how they might work through that with the customer. Imagine using a query like “complete a whitespace analysis across our entire segment/customer base and suggest the top adoption/expansion opportunities” Taking EBR/Strategic Conversations Further “Based on my customer’s desired outcomes and business challenges, which solution/features can we recommend to them? Include value proof points from other customers who have shared that this has helped them” "What LMS courses would by customer benefit from taking, based on their knowledge from the tickets, community posts, product usage, etc?” We need Staircase to be able to crawl data sources like:LMS platforms - understanding what learning courses are available to our customers Community platforms (and not just Gainsight’s) - understand what our customers are saying, common solutions to our customer’s problems, ideas, etc. Knowledge Bases - Crawl all of the knowledge base articles and product information Public Websites (ours, our distributors, our partners, and our competitors) Telephony platforms (transcripts) - where our support teams will be communicating with customers beyond simply the ticketing platform for live support, field service requests, etc.I’d view all of this as beyond simply an integration--the need is for Staircase to actually “crawl” and “ingest” this information.

    3
    bradybluhm
    Forum|Forum|24 days ago
    B
    Gainsight Employee ⭐️
    BMOGainsight Employee ⭐️

    Staircase AI | Create Global Account Configuration for what appears on the Account pageNew Idea

    Being able to rearrange and hide certain features on the Account page in Staircase would improve user experience. For instance, if a customer is not using Product Usage data then being able to hide the Product Usage health score would reduce the amount of noise and improve user adoption - less information to pay attention to and less elements to need to ask questions about.  Additionally, being able to reorder elements would allow Admins to have the Account Level page more closely reflect the C360 in Gainsight in terms of the order data is presented. 

    6
    bradybluhm
    Forum|Forum|24 days ago

    Bulk assign tags public or moderator tags to topics via ControlOpen

    We love using public tags to help organize and surface content of interest to our community and to give them a sense of what’s happening community-wide.It would be great if in Content > Control you could bulk update tags on topics. Here’s a couple examples:We have an introductions category and like having everyone tag them with the tag #introductions - when they miss doing that I’d love a quick way to be able to add them and help with the content’s findability and organization Sometimes content gets mistagged and we could make a bunch of updates at once vs. having to go in topic by topic to adjust  

    9
    L
    Forum|Forum|24 days ago
    ChristianCDW
    ChristianCDWContributor ⭐️

    Year over Year (YOY) comparison reportingNew Idea

    Hey all,I’m a business analyst for my company and recently was asked to create reports comparing year-over-year (YOY) data pieces. In attempting to create these reports and widgets I learned that Gainsight does not have (by default) the following capabilities: Current Year YTD Values → Comparison Over Previous Year YTD Values Current Year QTD Values → Comparison Over Previous Year QTD Values Current Year MTD Values → Comparison Over Previous Year MTD ValuesThis was shocking to me considering these are fairly standard, cross-industry, reporting requirements for all business in all business sectors.Being able to take X period (current year, or other), with Y data (sales amounts, or counts, or other) and compare it to the same period in the previous year (or another year). This can be further expanded to a specific month (April 2025 compared over April 2024, or April 2023, etc...) Our account manager and technical account manager asked me to create this post for visibility.I was able to create a makeshift YTD year-over-year report, comparing current year to previous year, but it is very limited compared to a standard comparison report/widget.Support provided instructions on how to create this as a dynamic data-set, requiring us to create an object for each period that we want to see and comparing it to the previous 1 year back. However, this is still limiting and requires the set-up of multiple complex objects and requires us to upload a data table for what we want to compare, rather than using data within Gainsight.Please comment, upvote, etc!

    1
    ChristianCDW
    Forum|Forum|24 days ago
    Christian_
    Christian_Contributor ⭐️

    Ideation within groupsOpen

    We would like to make an ideation board available for each separate group. We want to use groups to invite customers/users for beta tests and friendly user tests. We have various products for which we want to invite testers, but not everyone will be asked for everything. Depending on the product you are a tester for, we will unlock a specific product group for you through groups. To collect ideas, we want to use ideation within that group. This means that in this private group, you will only have access to the ideation board of the product group for which you are a tester. Our use case is focused on B2C, where we want to involve customers in improving our products. This opens up new opportunities for customer engagement, accelerates the improvement of existing products, and enables us to launch even better products. In a B2B setup, you can distinguish customers based on their feedback and ideas for each product they purchase from you. This provides a clear overview and allows you to manage all your customers on a single platform.

    3
    Erik_
    Forum|Forum|25 days ago
    dcassidy
    dcassidyHelper ⭐️

    P360 - Make Company Name ClickableReleased

    We are starting to get interest from stakeholders in the GS P360. Without fail, when someone learns that they can look up an individual person, they ask “How do I get back to the Company View now?” They consistently click on the Company Name and expect it to be hyperlinked.Would be a small QOL improvement for Ops (less questions) and Users (less confusion).  

    4
    pgeorge
    Forum|Forum|25 days ago
    revote
    revoteVIP ⭐️⭐️⭐️⭐️⭐️

    Recurring reports to emailOpen

    Now when we have recurring exports, I would like to get them automatically to email. .csv should be included to attachments so AI agents can process the data for me, automatically.Less manual work is less manual work.

    4
    revote
    Forum|Forum|25 days ago
    angela_domenichelli
    angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

    Customize AI Cheat Sheet sectionsNew Idea

    Allow admins to re-order or remove sections of the AI Cheat Sheet in each 360 layout so it is configured in the way end users are looking for information.

    3
    Ritika Jindal
    Forum|Forum|25 days ago
    T
    tim.carwheelContributor ⭐️⭐️⭐️⭐️

    Adding Ability to Export Copilot Response TablesNew Idea

    Using Copilot, when the results are returned in a table format, CSMs are needing the ability to export the table in the results. With the table results, it asks if we need an export of the results. When I confirm that I do, it shows:“You can export this dataset using the following identifier:” The table again “To export, use the export or download option provided in your Gainsight or Copilot interface and reference the dataset_id above. If there is a specific export format you need or you require guidance on the next steps, please let me know!” There is no export option or id shown.I then clicked the copy icon next to the thumbs up/down icons and see it contains a URL, however when clicking the link, it only pulls up a Gainsight page with a 404 error. I submitted a support ticket in addition to a community question post (link below).  Support responded, “...Currently, Copilot does not have a dedicated export option, and we are not able to export these responses at this time.” For this reason, I’m submitting this as an enhancement request. A couple of questions:Is this functionality on the short to mid-term roadmap? Is so, when might that be? The current response from Copilot is very misleading as it suggests an export is possible. Can something be done to update the response provided? This is causing confusion.

    1
    Ritika Jindal
    Forum|Forum|25 days ago
    LizAtSafe
    LizAtSafeContributor ⭐️⭐️

    Add "Team Notes" to APINew Idea

    The API can access all of the fields in an Idea except Team Notes. Please add Team Notes to the payload of GET /Ideas/{ID}  We currently have an automation that moves our community ideas into Jira/JPD. The team has started using Team Notes in the community when the idea goes through the inital moderation process, but unfortunately there is no way to get that information into JPD via the API.  As a secondary ask, an Idea.TeamNoteChanged webhook would also be appreciated, but the API is useful to more. 

    0
    LizAtSafe
    Forum|Forum|25 days ago
    C
    CHillTEContributor ⭐️

    Help Scout Knowledge Base Integration with In-App HubNew Idea

    Hi all!I already placed this request with GS Support, who suggested I post it here as a Product Idea. We use HelpScout for our Knowledge Base and support ticketing system, and we’d love to be able to integrate it with PX’s In-App Hub, similarly to how ZenDesk integrates. We’re aware of all of the workarounds, and we may be able to move forward that way, but we’d love to see this as a native integration to avoid some of the drawbacks of those workarounds.Appreciate everyone’s time!

    0
    C
    Forum|Forum|25 days ago

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