Product Updates

Fresh features and integrations, coming your way! Here's what launched in January:🤝 Gainsight Integration: Leverage Skilljar data in Gainsight to incorporate course enrollments and completions into customer health scores and trigger automated actions based on training activity. Check out the Setup Guide.💡 Ordered Learning Paths: Require learners to follow a specific course sequence in a path, removing the need for course prerequisites to set the specific course order.✨ Coming Soon–Simplified Course Management: A new course navigation header consolidates your most-used course pages into one experience, and a refreshed publication settings page provides a clear, at-a-glance view of settings without the lengthy scrolling.❗ Scheduled Maintenance: Skilljar will be temporarily offline for maintenance on Saturday, March 1st, from 8:00–9:30 PM PT. During this time, the dashboard, course platform, and APIs will be unavailable. Learners and platform administrators will see a maintenance page if they try to access the platform.➕Small Improvements & Fixes:Published Path Enrollment Setting: When a student enrolls in a learning path, Skilljar will automatically recognize any existing course enrollments for courses within the path.Next Course Button on Paths: Learners can advance to the next course in a path after completing the course's last lesson with a new 'Next Course' button.Catalog Page Builder–Tags: Add and manage tags on builder pages, ensuring that tagging functionality is consistent across both builder pages and legacy pages.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

Our Salesforce integration now uses bulk deletion handling to significantly reduce API calls to Salesforce.Now, when an admin deletes a Published Course, Skilljar consolidates related deletions (Enrollments, Course Progress, Lesson Progress) into minimal bulk operations.If you previously disabled your Salesforce integration due to high API usage, you can now safely re-enable it. 

Community is all about connection—bringing your customers, teams, and resources together in one place. But when language becomes a barrier, those connections can break down before they even begin. That’s why we’ve been hard at work making Gainsight Customer Communities truly global, ensuring every user can engage with your community in their preferred language.Over the past few months, we’ve rolled out enhancements that make it easier than ever to create and manage multilingual communities. With today’s release of the Localized Homepage, your community can now deliver a seamless, localized experience across homepages, categories, and interface elements!Let’s take a look at what’s now possible. Localized HomepageYour community homepage is the front door to engagement, and now it can adapt to each user’s preferred language. With the Localized Homepage, you can create dedicated homepages, and Knowledge Base and Community overview pages for various languages. Tailor banners, widgets, navigation, and content recommendations in the user’s selected language. This ensures a more welcoming, intuitive, and personalized experience from the moment they arrive. Community managers can configure and preview different homepage layouts for each supported language, giving full control over how content is presented to diverse audiences. Localized Homepage Localized Community & Knowledge Base CategoriesConversations and knowledge-sharing shouldn’t be limited by language. With Localized Community & Knowledge Base Categories, you can now create dedicated spaces in both the Community and Knowledge Base modules for different languages, ensuring that users can easily find discussions, articles, and resources in the language they’re most comfortable with.  Fully Localized Community InterfaceEvery part of the community experience should feel native. With the fully localized interface, all system-generated UI elements, including buttons, menus, and page titles, will display in the supported languages you selected. Community managers can also fine-tune translations to better match their brand’s voice and terminology. Plus, languages can now be configured behind the scenes before going live, ensuring a seamless transition for members when they join.  Remember Language Preference via CookiesNobody wants to reset their language preference every time they visit your community. Now, when members select a language, their preference is saved via cookies—so whether they log out, close their browser, or return later, they’ll automatically land in the right experience without needing to switch manually.  What’s Coming Next?We’re not stopping here! We’re working on even more multi-language enhancements, including:AI-Powered Translations (in open beta) – One-click on-demand translations for topics, replies, and threads. Language-Specific Search Filters – Allow users to filter search results by language for better content discoverability. Language as a User Property – Users will soon be able to set their preferred language in their profile, ensuring a consistent experience across sessions. Localized System Emails – Ensure all automated notifications and system messages are delivered in a user’s preferred language.We’re committed to making your community more accessible, global, and engaging. With these multi-language enhancements, we’re breaking down barriers and empowering users to participate fully in the language they’re most comfortable with.Are there other areas of Customer Communities where you’d like to see multi-language support? We’d love to hear your thoughts! Drop your feedback in this thread or reach out to us with any questions.

Known Issue Tracker FAQs Please find a list of the frequently asked questions below. We will continue to add to this as questions arise.  What is the Known Issue Tracker (KIT)? The Known Issue Tracker (KIT) is a public-facing Jira project that lists product bugs and issues. It is designed to provide transparency to Gainsight customers regarding known issues and their statuses. KIT also saves time and effort for customers by giving them a central place to check if an issue they encounter is already recognized, thereby also negating the need to raise a support ticket. Which issues are posted on the KIT?Issues that are impacting critical/major functionality and/or affecting multiple customers are listed on KIT. Any issue/bug that is reported goes through an internal process of checks and approvals from Product & Engineering before it can be posted on KIT. How quickly do issues appear on the KIT after they are identified?Once a bug/issue is confirmed by Gainsight Support or Engineering, the PM and EM for the affected product area are tagged in the internal Jira ticket. They typically review and provide their approvals within one business day. After both approvals are in place, Support creates a public-facing ticket in the KIT. What details will I find in a KIT ticket?A typical KIT ticket includes: Title (Summary): A short description of the issue Issue Details (Description): A concise explanation Root Cause: If available, a short explanation of the underlying reason for the bug. Workaround: If available, instructions to mitigate the issue until a fix is released. Replication: Replication steps if available are provided Product Name/Component Affected: The Gainsight product/module impacted. Will customer data or any personal information appear in KIT?No, the Security Team has guidelines to avoid sharing any sensitive or personally identifiable information (PII) on KIT. This includes names, email addresses, phone numbers, or any other confidential data. Tickets are text-based only for now, and no sensitive data is displayed.Are screenshots or attachments included in KIT tickets?In general, no screenshots are included to avoid inadvertently exposing customer data. If a screenshot is ever necessary, it is carefully reviewed by Support Managers to ensure it does not contain sensitive information. Text-based descriptions are the default.Why do some bugs or escalations not appear on KIT?Not all bugs/escalations are made public.  A bug/issue may be disapproved by the PM or EM for various reasons such as, privacy concerns, security concerns etc. A bug/issue might not meet our internal checks for posting on KIT.  Those bugs/issues remain managed via the internal Jira process. Does Gainsight provide an ETA (Estimated Time of Arrival) for fixes?We currently don’t provide ETA’s for bugs/issues listed on KIT. We are looking into the possibility of providing ETA’s in future versions of the KIT.Can I contribute or edit tickets on KIT?No, external viewers can only view KIT tickets. They cannot edit or modify any content. This approach ensures the integrity of publicly listed items.Where can I find the Known Issue Tracker?The public-facing KIT board is available at a dedicated Jira project link that Gainsight provides (e.g., “Known Issues Tracker” project). You can bookmark that link to stay updated on known issues, statuses, and any available workarounds. You can also find it linked on support.gainsight.com under the “Support” dropdown as well as on the right hand side of the GameChanger Community homepage. What if a bug I reported is not on the KIT, but still affects me?It may be pending review or it might have been disapproved for public posting. You can contact Gainsight Support to confirm the status. If it’s not approved for the KIT, the standard bug-fix process still applies, and you’ll receive updates through our regular support channels.

Customer-facing teams are dealing with bigger portfolios, tighter budgets, and rising expectations—all without extra hands to help (or at least not enough of them). The challenge isn’t just keeping up, it’s staying ahead.But despite the pressing need, the data these teams need to actually stay ahead isn’t always easy to get to.For frontline CSMs who use Gainsight daily, data is always at their fingertips. But for cross-functional teams and executives, and even some CS team members who don’t log in regularly, getting the right information can require extra steps that slows them down and creates inefficiencies in their workflows.That’s where Gainsight’s AI Agent for Slack comes in.Now, key customer insights, data, and best practices are right in Slack. No more switching tabs, waiting on reports, or chasing down updates. Just quick answers, shared insights, and the ability to take action.What You Can Do with Gainsight’s AI Agent for Slack:Instant access to customer data: Ask about ARR, renewals, risks, adoption trends, and more.  Keep teams aligned: Share updates directly in Slack channels so customer-facing teams can stay on the same page. Stay ahead of risks and opportunities: Identify potential churn or expansion opportunities early, so you can act before it’s too late. Effortless follow-ups: Quickly draft emails, meeting recaps, and content for EBRs. On-demand best practices: Instantly get strategies for onboarding, renewals, and customer growth, plus quick answers on Gainsight functionality.Whether it’s a CSM preparing for a renewal, a Sales rep checking account details, a Product team member reviewing top feature requests, or an executive looking at customer health, Gainsight’s AI Agent makes data available to everyone who needs it—right when they need it.By eliminating unnecessary steps, making data more accessible, and reducing time spent searching, our AI agent helps teams move faster, stay aligned, and focus on what really matters: building relationships with customers and driving better outcomes.Because at the end of the day, AI isn’t about replacing customer-facing teams; it’s about empowering them, which is exactly what our Slack app is designed to do.

Gainsight Assist for Outlook – Authentication Update Microsoft is retiring legacy tokens used for Outlook add-ins authentication and transitioning to Nested App Authentication. This change impacts all applications using legacy tokens, including Gainsight Assist for Outlook.Impact on Gainsight AssistTo align with this transition, the Gainsight Assist for Outlook plugin is adopting the new authentication framework. This change will be effective from February 28 March 03, 2025.Recommended Action for Microsoft 365 (M365) Admins after February 28 March 03, 2025 ReleaseThe M365 admin must take specific steps to support the Gainsight admin in maintaining the Gainsight Assist plugin, as the Gainsight admin lacks the necessary permissions.To simplify the authorization process, the M365 admin should use the Admin Consent Flow. This will automate scope authorization across all users in the tenant, preventing the need for individual users to manually reach out to the M365 admin for approval.Use this link to initiate the Admin Consent flow..For more details on this transition, refer to the FAQ document.This information is also available in the Patch Release Notes.

We’ve released updates to make managing paths easier for you, and learning smoother for students. Here’s what’s new:Learning paths that work in orderGuide learners through a required order of courses within an ordered learning path—without having to set up course prerequisites.Learning paths that think aheadAfter learners complete the last lesson of a course within a path, they can easily advance to the next course without any guesswork.Learning paths with lighting-fast automationsPower your paths with Skilljar Actions to put learner communication and group management on autopilot. 

Introducing the Gainsight Known Issues Tracker (KIT)Your feedback has been invaluable in driving improvements to both our products and your overall experience, and as a result, we’re happy to introduce the Gainsight Known Issues Tracker (KIT).What is KIT?KIT is a centralized, public repository where you can view all Known Issues and bugs across Gainsight products. It's available 24/7, so you can easily check the status of an issue you're facing.Centralized Information: Find all known issues in a single location accessible through the following channels:  Gainsight Support Page: Click the "Support" dropdown in the upper-right corner. Gainsight Status Page: Refer to the link at the top of the page. Community Homepage: Refer to the link on the right-hand sidebar.  Direct Link: Bookmark the page for quick access.  Active Resolution: Every issue in the KIT is being actively addressed by our Engineering team. Transparency: KIT will be regularly updated with the latest information.How to Use KITCheck for Known Issues: If you encounter a bug or issue, first begin by checking the KIT to see if it’s already listed - saving you the time of creating a Support ticket and providing immediate insights into known issues. Monitor Progress: If the issue is listed, simply monitor its progress on the KIT— no need to raise a support ticket for further updates. Need Further Assistance? If you don’t see your issue listed in the KIT, please do not hesitate to raise a support ticket and our team will happily assist you. What’s Coming Next?ETAs: While we don’t currently provide ETAs for resolutions, we plan to revisit this in the future.  Notifications: We’re working on a feature that will allow you to “watch” specific issues and receive alerts when they are resolved.We hope the Known Issues Tracker (KIT) makes it easier for you to stay informed about the issues that matter to you. Thank you for your continued support!

Great communities are dynamic spaces where conversations thrive, ideas flow, and solutions come together. Our latest release includes new features and enhancements that are designed to strengthen how your community connects and discovers content making it easier for you to cultivate this dynamic space.Let’s take a closer look at each feature & enhancement:Notification CenterNever miss a beat with the new Notification Center, designed to keep your community members informed in real-time. Accessible directly from the navigation bar, users will receive updates on replies, mentions, and new activity. This enhancement helps drive engagement by keeping users actively participating in discussions and responding to important conversations, improving the overall community experience.Hierarchy in Product AreasOrganizing content across multiple products just got easier. With the new 2-level hierarchy for product areas, community managers can categorize Ideas and Product Updates under both products and their associated features. This structure simplifies navigation for your users, allowing them to filter and find relevant content faster. To make idea submissions even smarter, you can now require users to tag ideas with a product area, ensuring every submission is properly categorized—saving you valuable time and keeping your community organized.User Interface RefreshWe’ve given your community a sleek, modern refresh to make navigating and engaging even easier. The refresh includes:Read/Unread Visual Indicators: Unread topics and replies now stand out in bold, helping users focus on new content. Build Bar UI Updates: A modern design has been introduced for a consistent, professional feel across the platform. Simplified Customization: The “Customize” button is now renamed to “Edit Layout,” making the entry point to customization mode clearer. ​​​​​​Smarter Spam PreventionProtect your community’s integrity with smarter, more robust spam prevention tools. We’ve improved our integration with Akismet to include:Contextual Intelligence: Tags from parent topics are now sent to Akismet, ensuring replies align with the context (e.g., cooking tags vs. unrelated spam topics like software). Accurate User Agent Identification: Submissions now include the actual user’s browser information instead of internal system data for better spam classification. Enhanced Detection with Post Titles: Titles are now included in Akismet submissions, providing a more complete context for spam evaluation. Privacy-Compliant Spam Reporting: IP addresses and email data for manually marked spam are now hashed, improving data privacy and detection accuracy. Zero Reply Filter in the Dynamic Content WidgetHelp ensure no question goes unanswered with the new Zero Reply filter in the Dynamic Content Widget. This enhancement makes it simple for community managers and moderators to identify unanswered posts and prioritize follow-ups. By addressing unanswered questions faster, you’ll drive engagement, improve user satisfaction, and foster stronger community participation.Related Ideas Closed: Undo ‘Best Answer’ Solution in the Front EndWe all make mistakes, and now you can fix them instantly. With this enhancement, community managers and moderators can undo a “Best Answer” designation directly from the front end. Whether it’s correcting an accidental click or updating a solution, this feature gives you the flexibility to maintain accurate and helpful responses for your community.Related Idea Closed: We hope these updates make managing and engaging in your community simpler and more effective. Have feedback or questions? Let us know in the comments below!

A new year brings new possibilities—and with this January release, we’re making Gainsight CS work even harder for you, so you can work smarter for your customers.Here’s what’s new: Smarter Health Scores with AI Scorecards (Now GA!) Health scoring can be a delicate balancing act—finding the right metrics, weighting them just so, and making sure they reflect reality. Now, with AI doing the heavy lifting, creating and refining scorecards is faster, easier, and more accurate than ever:Build brand-new scorecards in minutes using smart, data-driven recommendations. Fine-tune existing scorecards with insights that show what’s working—and what’s not.The result? Health scores that don’t just look good on paper but actually reflect what’s happening with your customers. Access to Staircase AI in Gainsight CS Staircase AI is all about surfacing the moments and trends that matter most in your customer relationships. With this new integration, those powerful insights are now seamlessly embedded into Gainsight CS, so you can take action without skipping a beat:See Staircase’s AI analysis of customer sentiment and trends in the C360 and P360. Use AI-driven reports and dashboards to spot risks or uncover opportunities. Bring Staircase’s customer communication analysis (covering channels like email, tickets, chat, and more) into your broader data story.What does that mean for you? A clearer, more complete view of your customers that helps you act faster and with greater confidence. New to Staircase AI? Here’s the deal: Staircase AI uncovers real-time insights into customer sentiment, health, and relationships—insights you can seamlessly connect to Gainsight CS to activate workflows, CTAs, and automated journeys. Dive into our latest guide—An Executive’s Guide to Preventing Churn—to explore how our CEO, Nick Mehta, uses Staircase AI to eliminate surprises, strengthen customer connections, and drive meaningful outcomes.  Fix Timeline Entries Without the Friction (Reparenting) Accurate data matters, but mistakes happen. That’s why we’ve made it simple for CSMs to reassign timeline activities to the correct Company/Relationship without deleting or recreating entries. Small Enhancements, Big ImpactEmail Metrics You Can Trust: Tired of wondering if your email metrics are telling the real story? We’ve enhanced bot detection in Journey Orchestrator to filter out clicks and opens caused by automation. Consistent Email Domains: Admins can set approved “From” and “Reply-To” domains for emails sent through Cockpit, P360, and Timeline. That means professional, consistent emails that build trust, avoid spam folders, and ensure your communication always hits the right tone. Mandatory Cross-Org Connector Mapping: To help you avoid migration failures due to missing or unmapped connectors, you’re now required to set a target organization before starting the migration. This means smoother transitions, fewer hiccups, and more time to focus on what matters.Want the full scoop? Check out the full release notes.

We're excited to announce our strategic partnership and integration with LearnExperts, bringing AI-powered course authoring capabilities to Skilljar.!--more-->Using the integration you can:Turn existing content (slides, PDFs, webinars) into structured courses using AI Quickly apply instructional design best practices to your courses Export content into any format for any learning style–eLearning modules, video scripts, and instructor-led training materials Direct publishing from LearnExperts to Skilljar with one clickBest of all, now you can add LearnExperts to your existing Skilljar contract without additional procurement processes 👏 

Ring in 2025 with our December updates! 🎉 Here's what's new to help you start the year strong:⚡️Path Actions: Skilljar Actions on paths allow you to automate learner communication and group management. Visit the Actions tab on any published path to get started.🔄 Gainsight Data Export: Get a more accurate picture of your customer health by including training data into your Gainsight health scores. Join the waitlist.👥 External Management: Allow people outside your organization to add and manage students while maintaining control over your Skilljar dashboard. Now available on Professional and Enterprise plans. Try it out!➕ Small Improvements & Fixes:Group Membership Pre-Requisites: Course Prerequisites now allow you to require learners to belong to specific groups before registering for a course, while keeping these courses visible to all learners in your Academy.External Management Updates:Filter content by tags when assigning content to Student Managers Student Managers can bulk enroll students into content from your AcademyCatalog Page Builder–Tags: Add and manage tags on builder pages, ensuring that tagging functionality is consistent across both builder pages and classic pages.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

We've brought our lightning-fast automations from courses to paths, making learner communication and group management easier than ever.Path Actions allow you to automatically:Send customized emails to learners upon registration, completion, or a set number of days post-completion of a pathSend engagement emails to learners who register but don't complete a path within a specified timeframeAdd or remove learners from select groups when specific criteria are metEnroll learners into content when specific criteria are metVisit the Actions tab on any published path to get started.

Get a more accurate picture of your customer health by including training data into your Gainsight health scores. With our new Gainsight Data Export you can also:Alert CSMs of incomplete training or certification on accounts, empowering them to proactively nudge or intervene before renewal.Highlight accounts in a dashboard that have not completed essential training to boost account stickiness and retention rates.Trigger automated actions based on training activity occurring in Skilljar such as reminder emails, achievement notifications, or health score warnings. 

Staircase recently joined the Gainsight ecosystem, and we’ve been busy with a number of enhancements in the last few months that make our customers lives easier, and our insights more powerful. Check out our newest updates below!  📝 Custom Report BuilderUnderstanding your customer and team data is no longer confined to out-of-the-box standard reports. Just click ‘create new report’ from the Reports section, select your columns and filter to the accounts you wish to assess - then save it, share it, and use it!  🤖 AI Tasks (Beta)We all get a lot of email - and to better manage your asks and open tasks, Staircase’s new AI tasks will detect possible action items on your communications and surface them as task reminders under the notification bell in the upper right hand corner of Staircase. Choose which tasks to keep and complete, or mark is not relevant. 🤖 Ask Me Anything AI (AMA) (beta)Introducing Staircase AI Ask Me Anything - An account-level beta feature allowing users to query anything on their mind about the account (such as: did we talk to the customer about feature xyz? What was the last issue the client surfaced? And did we resolve it?). In this first phase, the AMA feature looks to your account specific communications to answer these questions (so the answer must be contained in those conversations to accurately generate, i.e. not CRM data, etc.). Reach out to your Staircase AI CS pro today to enable this beta feature for early access. Your feedback will be welcome!  💸 Multi-Currency SupportStaircase AI now supports adjusting the default organization's currency if it is different from USD. In addition, accounts can have their own currency that may differ from the organization’s default currency (i.e. global companies with contracts in different currencies).When Staircase AI is integrated with Salesforce (SFDC), Staircase AI will automatically pull in an account’s currency as well as the exchange rate. If connected with another CRM like Gainsight, HubSpot, or Pipedrive, you’ll be able to set the exchange rates in Staircase AI Settings > Configurations > Currency. Note: All revenue aggregations support summing to the organization’s default currency based on the exchange rates.  🚀 Push Call Summaries To Gainsight Timeline AutomaticallyGood news for those of you using Gainsight at your CRM connector for Staircase AI. You can now automatically push Staircase AI call summaries to the Gainsight customer timeline to capture what happened on the call, issues discussed, action items owed, and what topics + customer sentiment came up. Now you can put that pen and paper down and be more present for your clients without worrying you will miss something important. When this feature is enabled, any recorded call will be pushed to Gainsight CS as a meeting activity type on the timeline, complete with Staircase summary and participants. To enable the feature just check the box in the Gainsight card.Note: All Staircase supported video call providers are supported with this feature (Zoom, Gong, Clari, Teams, Meet and Chorus)  Additional Enhancements: Okta: Staircase AI approved for Okta SCIM integration user provisioning! Learn more here and here Send AI Account, Churn, Meeting, and Renewal Summaries to Slack as notifications (Note: can be sent as often as daily) More robust filtering options available throughout the platform (advanced filters) Ability to bulk invite users (comma separated list) Additional customization options for custom lifecycle events to: disable them entirely, disable them for specific communication channels (i.e. exclude support), and add key terms and phrases to automatically exclude event classifications from specific threads/topics.

The holidays are here, and so are our latest updates! 🎁 Unwrap last month's new features and improvements:!--more-->👥 External Management: Allow people outside your organization to add and manage students while maintaining control over your Skilljar dashboard. Now available on Professional and Enterprise plans. Try it out!⏰ Scheduled Reports: Automatically email custom reports to key stakeholders, keeping them informed on essential metrics without the manual effort. Learn how to schedule a custom report.⚡️Path Actions–Registrations & Completions: We’re bringing our powerful course Actions to paths! Send automatic registration and completion emails by selecting a published path and visiting the "Actions" tab. More Actions on paths, coming soon.🎨 Parta.io Integration: Skilljar now integrates with Parta.io, a collaborative eLearning creation platform. Easily publish Parta.io courses to Skilljar with a single click and make updates to content directly from Parta.io.➕ Small Improvements & Fixes:Calendar Page Improvements: We’ve increased load speed by 50% and ensured any course visible to students will appear on the calendar, no longer requiring catalog page placement.Add "/calendar" to the end of your Skilljar domain to access your calendar page.VILT/ILT Timezones: Session times for ILT/VILT are now automatically adjusted to display in each student's local timezone.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

Streamlined User Access Control with Lookup Attributes in Advice RulesUnlock Advanced Permission Configuration with Lookup Attributes Efficient data access management is pivotal for organizations looking to maintain precision in user permissions. Gainsight's latest patch release introduces an exciting enhancement to Advice Rules within User Management, empowering admins with greater flexibility and control. Previously, Advice Rules allowed admins to configure conditions for data access based solely on non-inherited attributes—fields without lookup capabilities. With this release, admins can now include permission attributes inherited from objects with lookup capabilities to define conditional read or write access. This update transforms how permissions are tailored, ensuring they align more closely with both user requirements and organizational policies. What’s New?The Field dropdown menu in the Get access to the records where section of Advice Rules has been expanded to display all permission attributes, including lookup fields. This enhancement allows admins to:Utilize lookup attributes, which enable permission configurations based on relationships or associated objects. Create more granular, precise rules for controlling user access to data.Example Scenarios:Grant access to activity records only for users where the GS Relationship ID is not null. Restrict data views to ensure compliance with security and operational requirements.Key DetailsFor lookup attributes, only NULL and IS NOT NULL operators are currently supported. Non-lookup fields retain the full range of operator options, offering admins flexibility in crafting rules for inherited and non-inherited fields alike.Benefits for AdminsStreamlined Configuration: Simplify complex access scenarios by leveraging inherited lookup attributes directly in Advice Rules. Policy Alignment: Ensure permissions map accurately to organizational data governance policies. Enhanced Usability: Admins save time by managing permissions through a single, comprehensive interface.For more information, please refer to the Patch Release Notes.

A thriving community is more than just a collection of users—it’s a space where people connect, share, and grow together. The best communities are accessible to everyone, no matter their language, the products they use, or how they engage. That’s why we’re excited to introduce two powerful enhancements to make your community easier to navigate, more inclusive, and ready to scale.These updates are designed to help you organize content effortlessly and provide a tailored experience for every member of your global audience. Let’s explore how these new features can deepen connections and unlock the true potential of your community. Increased Hierarchy in Community CategoriesAs both your company and community grow, keeping content organized becomes essential. Over the last few months, we’ve increased the hierarchy in modules like the Knowledge Base and we are continuing that work across the entire platform. We’re excited to roll out the three-level hierarchy capability to the Community module, giving you the tools to structure community content more effectively. Using the new nested sections and categories, you can organize discussions, tips, FAQs, etc. in a way that makes the most sense for your business, making it easier for users to search, find, and subscribe to the topics that matter most.Localized Community & Knowledge Base CategoriesA perfect use case for the increased hierarchy is creating localized categories. Configure language-specific categories in both the Community and Knowledge Base modules where you can publish articles, topics, conversations, and questions to engage users in a specific language. Pair that with the localized interface and you’ve just built a dedicated space where users can easily navigate and use the community in their preferred language. Let us know how you plan on using these enhancements to level up your community. We’re here to help! Stay tuned for even more hierarchy and localization enhancements coming soon!

We’re sending Custom Enrollment Reports straight to your stakeholders’ inboxes.Tailored Insights: Easily show your program’s impact with automatic delivery of the metrics that matter most.Set & Forget: Schedule reports once and let Skilljar handle the rest–no more manual downloads.Keep Data Secure: Share student enrollment analytics without needing to grant additional dashboard access. 

Here's what's new at Skilljar from the month of October:✍️ Course Drafts: Easily make updates to your courses and save changes as a draft before publishing—offering greater flexibility over your content without affecting what learners see.➕ Small Improvements & Fixes:Catalog Page Access: Control access to specific catalog pages, ensuring dashboard users only see and manage content relevant to their permissions.Organization → Dashboard Users → Edit/New User → Select Domains & Publishing → Catalog Page AccessQuiz & Lesson Completion Webhooks: We’ve added the "Course Enrollment" object, included in the Course Enrollment and Completion webhooks, to the Quiz Completion and Lesson Completion webhooks.Calendar Page Improvements: We’ve increased load speed by 50% and ensured any course visible to students will appear on the calendar, no longer requiring catalog page placement.VILT/ILT Timezones: Session times for ILT/VILT are now automatically adjusted to display in each student's local timezone.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com.

Customer communities are more important than ever, but keeping up with every conversation can be tough, and knowing when to jump in with that crucial human touch can be even harder. Let AI sort through the mess so you can quickly get up to speed, prioritize tasks, and take action where it matters most— without missing a beat.Our new AI-powered tools—AI Recap, AI Summary, and Write with AI—are purpose-built for community managers and we’re excited to announce that they are officially here and ready to transform your daily routines. Here’s a quick look at how you can use each of these features: AI RecapStart your day with a quick summary of the latest activity in your community. AI Recap gives you a themed digest of recent unread conversations, highlighting what’s new and where your immediate attention is needed. Say goodbye to sifting through endless notifications—AI Recap lets you start each day focused and ready.AI SummaryDive deeper with AI Summary to capture the essence of any topic or thread. Hover over a topic in the Content Overview widget and click “Summarize” to view a concise, actionable overview with suggested next steps. This tool makes it easy to assess discussions quickly and prioritize actions across your community.Write with AICreate community content faster than ever! With Write with AI, you can instantly draft community conversations, articles, product updates, and even email campaigns using prompts tailored to your needs. Fine-tune the tone, goal, and length, then edit as needed. From onboarding emails to Knowledge Base articles, let AI handle the heavy lifting while you polish the final product.With so much AI innovation happening everywhere, it can be overwhelming to understand how to incorporate AI into your workflows effectively. That’s exactly why we wanted to build AI tools that seamlessly fit into your day-to-day. We can’t wait to see how you use these new features. Got feedback or creative ways you’re using AI in your community? Let us know below!

In addition to releasing our Fall 2024 Product Showcase, September brought a variety of updates to the platform. Here’s a quick recap of what’s new:✍️ Course Drafts: Easily make updates to your courses and save changes as a draft before publishing—offering greater flexibility over your content without affecting what learners see.📽️ New Content Type–Synthesia Video: Synthesia videos are now supported as an embedded content type in lessons, enabling the use of AI-generated videos in your Academy.🎨 Catalog Page BuilderLocation Settings: Make builder pages available in the location settings for courses, plans, legacy pages, and paths to improve organization and navigation. Group Visibility: Control which groups see specific builder pages, similar to legacy pages. Simplify your publishing flow by showing or hiding pages from selected groups directly in builder page settings.➕ Small Improvements & Fixes:Inactive Enrollment Reports Filter: A new filter in Enrollment Reporting excludes inactive enrollments from custom reports.Analytics → Enrollments → Student Groups Filter → Exclude Inactive Enrollments or StudentsGroup Analytics Labels: Group Analytics charts now display numerical data labels on bars and columns.Enrollment Actions: Added consistency across enrollment channels to ensure Skilljar Actions are triggered reliably when learners enroll in a course.Stay tuned for more updates on feature releases and improvements to our platform. If you ever spot a bug or improvement needed, feel free to email support@skilljar.com. 

New quarter, new features! This time around, we’re rolling out two features tailor-made to take your learning programs to the next level: Commerce and AI-generated video captions. Let’s dive into the updates and what they mean for you (and your bottom line). Unlock New Revenue Streams with Commerce Your academy does more than just “teach” your customers about your product; it empowers them with the knowledge and support they need to maximize its value. But what if you could generate revenue for your organization and make your academy a bigger win-win for you and your customers?You can with our Commerce in Gainsight CE*: Create New Revenue Streams: Transform your training content, certifications, and workshops into premium offerings that generate real business value. Boost Engagement: Drive deeper engagement by offering exclusive learning experiences that incentivize learners to complete more courses. Provide Flexibility: Offer a variety of purchasing options that let learners choose what suits them best, whether it’s single courses or bundles. Support Business Growth: Show your leadership team how customer education can be more than just a support function—it can be a strategic contributor to your company’s success.This update isn’t just about adding dollar signs to your courses—it’s about turning your program into a sustainable, self-sufficient engine that makes your CFO smile.   *Theme v3 is required for Commerce. If you need assistance upgrading, please contact your CSM or our Support team. Let AI Handle Your Video Captions Who’s got time to manually transcribe videos? Spoiler alert: No one. With AI-powered captions, you can automatically generate captions for all your courses to make your content more accessible and engaging—no extra effort required. It’s not just about engagement and time-savings, either—you can also skip the extra cost of transcription services or third-party tools, giving you more time to focus on what really matters: your customers. To learn more about Gainsight Customer Education features and best practices, visit the Share Industry Knowledge and Discuss Product Features forums.

We want to inform you of a recent change to one of the release dates for the upcoming October Release. While the release date for the US1 Data Center remains unchanged, there has been an adjustment for the EU and US2 Data Centers.US1 Data Center: The release will proceed as scheduled on Saturday, October 26th.  EU and US2 Data Centers: The new release date is Saturday, November 2nd (originally scheduled for October 19th). Please note the following regarding the S3 Enhancements scheduled for release:Restricting S3 Key Access will still be available on October 19th for EU and November 2nd for US2. Notification for S3 Key Rotation will be available on November 2nd for EU/US2 (along with all other features scheduled for release).We appreciate your understanding. If you have any questions, feel free to reach out in the comments below. Thank you! 

Easily make updates to your courses and save changes as a draft before publishing—offering greater flexibility and control without affecting what learners see.Need to refresh your content? Head to any course page, select "Edit as Draft", and start making your updates!