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J
jpaulContributor ⭐️
asked in Customer Communities (CC)
Where can I host my private custom page that is only visible by certain roles?

If a custom page (whose visibility is restricted to certain roles) has been created, where could we show this on our community, so it’s only visible for the certain roles.For some extra context, we have created a custom page for a VIP type role for our customers, they gain access to this page through SSO and ideally when they log in, we want them to see a tab/button/link/anything to this custom page - but it must only be visible to them and not other roles.Initially we thought the Mega Menu would be ideal for this but it seems that if you add something to the Mega Menu it’s viewable for everyone.Here’s what we’re aiming for:Regular user/Not logged in: Users visit your community but can't see the special VIP tab. VIP user when logged in: VIP users log in and then see a new tab  in the Mega Menu (or anywhere else) called "VIP space" that others can't see.It doesn't have to be the Mega Menu, it can be somewhere else, just as long as it’s only viewable by the VIP role. I’d really appreciat

513
Jef Vanlaer
12 days ago
L
lindsayrothfeldContributor ⭐️
See who voted in a pollNew Idea

As an admin, be able to see WHO voted in a poll not just how many votes there are. 

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110
L
12 days ago
Padolfi
PadolfiContributor ⭐️⭐️⭐️
Connector Job (SFDC) - show filtered data in previewNew Idea

In the SFDC connector jobs we have the possibility to preview data, but that data shown is not reflecting the filters configured. I have been told by support that this is an expected behaviour. I see that @hardik_mota has already posted this request some time ago in this post and it was updated 3 months ago taking it to implemented with the caveat that it was only for Hubspot connector for now. I understand that this is a WIP but having the preview available without the data being filtered is pointless. Furthermore, I have lost 1hs trying to figure out what I was doing wrong with my data because I couldn’t get it filtered, then I have to wait for a response to my ticket only to see that it was expected behaviour. I would suggest to only allow to preview if the actual filtered data is to be shown.All the best

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13911
100MPH
12 days ago
Rodion
RodionHelper ⭐️
Ability to add Quick links to outer content from a categoryOpen

Hi, It is really awesome feature - Quick links. But we can only place them on a main page of the community. Much more time a member spend inside a specific category he/she is interested in. Sadly the only Quick Links we can add there are links to subcategories of that category. We cannot place there links to outer content with tiles like on a main page. Why it could be useful. For instance, we have B2B and B2C customers. We have separated personal account services for two those segments. We also have separated knowledgebases and even stores for two those segments. It would be pretty nice if we could create a total space e.g. for B2B customer within a B2B category on the community. We could place there Quick links to the B2B company account, to the B2B knowledgebase, to the B2B store, to the B2B partners portal and even to place there quick links for B2B actions and promos. So B2B member could drop into a B2B category and then go to any other place of his B2B world right from the cate

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354
GabrielDocuSign
12 days ago
Mark Green Consensus
Mark Green ConsensusHelper ⭐️
asked in Customer Communities (CC)
Private category for segments

Segmenting users is a great, and powerful tool. But it seems we can’t do anything with that segment once created for private groups or categories. Is there a way we can have a private category, with only certain approved users in there? For example, we may want to onboard a new customer, and have those staff access the category. Other than adding each individual new user in (which is an admin nightmare) how can we do it more cleverly please?

314
Mark Green Consensus
12 days ago
danielle.evans
danielle.evansContributor ⭐️
CE: Show properties in learner profilesNew Idea

It would be very helpful to see custom properties in the learner profile section of Gainsight CE. Today, we only see the standard profile fields: This enhancement would help us:Confirm that our automations and workflows are working correctly, and populating custom values accurately Allow quick troubleshooting to understand why a specific learner isn’t included in a group or being assigned a training Be an indicator to new admins that our academy is collecting custom fields per learner

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60
danielle.evans
12 days ago
Joris
JorisGainsight Employee ⭐️
posted in Customer Communities (CC)
Help us shape Autopilot - our AI-powered chatbot

We’re developing a new AI-powered search and chatbot tool, Autopilot, and we’re looking for customers to join us in a pilot program. If you’re interested in testing cutting-edge technology and influencing its development, we’d love to hear from you.What we’re buildingAutopilot will serve as an AI-powered CSM that provides comprehensive support by connecting to all available knowledge sources within your organization. This includes community interactions, knowledge bases, and other internal systems, ensuring that your customers receive accurate and timely answers. Our vision is to make the community and chatbot the central hub where your customers can go for everything related to support and customer success.Preview in actionTo give you an idea of what Autopilot will be capable of, we’re designing a user interface that will integrate seamlessly into your community, product, and support channels, offering AI-generated answers and suggestions that can adapt to the needs of your customers.

32519
Yoeri
12 days ago
Frank
FrankProduct Guru
published in SSO
Token SSO setup guide

What is Token SSO?Token is a JWT-based authentication mechanism that provides simple and secure way to integrate any Service (Identity Provider) with Community (Service Provider)Token SSO Flow RepresentationIn order to understand how the Token SSO process integrates into the overall Community SSO architecture (i.e. Steps #1-3 in the diagram below) please see Single Sign-on (SSO): Getting Started. Community redirects User to the Login URL with GET  Server authenticates the User and obtains consent/authorization. Server fetches user Profile data Server generates Token and sends it to Return URL with GET  Community receives Token, decodes and validates it by using Public Key and extracts Profile data After retrieving the Profile data, Community starts #Step 3 of Community Single Sign-on. How to Configure Token SSO on inSided Server and Token generationGenerate pair of keys for Token signing (requires shell and openssl). Check out the example below: #!/usr/bin/envopenssl genrsa -ou

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Alistair FIeld
12 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
If a user is deleted, deactivated, or removed from Admin team, are API keys deactivated?

I think the answer is no, but I need to confirm. Previous colleagues created some API keys for integrations into various business systems (ex. Snowflake, Tableau, etc). They have not logged-in as an Admin in Control for 3+ years. We’ve kept them active as a seat on our team because we thought they needed access for those integrations. But it turns out the ETL pipelines are just using the API keys created by that user. Will deleting, deactivating, and/or removing from the Admin team impact the API keys created? 

62
Kenneth R
12 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Copy and pasting styles in community topics and replys

I have a user that I know (he confirmed) is using chatgpt to answer questions on our community. I’m working on our guidelines for acceptable use, etc, but in the interim I’ve asked him to stop. However, i can tell from the clear variance in replies that he authors and those that chatgpt authors, especially when chatpgt adds bold emphasis and code emphasis in neatly formed replies. But here’s where I’m stuck.When I copy/paste from chatpgt, slack, or other places with code formatting, it doesn’t paste in that style. I didn’t even know that code was an option here until today:you can highlight text and change the style to codeI know that ctrl+b / cmd+b works as a keyboard shortcut for bold. Does anyone know one for code? I’ve also asked in a reply here : Or do you know of any ways to paste formatted text on the front end where the formatted text comes through? Before I finalize my guidelines and processes for monitoring for use; I want to ensure I fully understand how it’s working. 

233
Kenneth R
12 days ago
security_lion
security_lionHelper ⭐️⭐️
asked in Customer Communities (CC)
Gainsight CC new notification widget

Could anyone point me to the release notes or information about the notification feed visible on communities.gainsight.com? It’s the new button with a bell icon on the top right of the page.  

658
Kenneth R
12 days ago
sagan_sherlin
sagan_sherlinHelper ⭐️⭐️
Question. Is it possible to report on the "Drafts" in Timeline by User? [Email to Timeline]Open

Hi everyone! I'm currently loving email to timeline, as it's helping us ensure that we're getting communication into the system! But we're running into users that aren't exactly staying up to date on reviewing their 'Drafts' in Global Timeline. So, I was wondering how are others managing the ensuring that their users are reviewing their 'drafts' sections? Ideally, I would like a report that the managers can review to speak with their teams - but I'm not finding where that would be stored... As always, THANK YOU! 🙂

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27422
L
13 days ago
J
JamieBContributor ⭐️
Course CertificatesNew Idea

It would be nice to have the ability as an Admin to modify rewarded course certificate metadata such as a name for correction purposes. OR it would be nice if the certificates would auto update if a user changed their name or needed to make a typo correction. 

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50
J
13 days ago
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
People Maps - Influencer VisibilityNew Idea

It would great if the arrows that show up for influencers once you click on them were just present in the first view of the map instead of having to click and see. This is what shows up, but only after I click on the Influencer icon.  

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30
heather_hansen
13 days ago
ben
benHelper ⭐️⭐️⭐️
Create a mobile-friendly Gainsight or mobile appNew Idea

I’d love a Gainsight Admin mobile app or mobile device friendly version of the browser interface. I work on my iPad Pro regularly, but am limited in what I can do with rules, reports, and other administrative functions.

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648
dayn.johnson
13 days ago
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
People Maps - Color CodingNew Idea

We’re working on getting our teams to adopt People Maps, and it would be great if there was some sort of color coding capability with a legend.For example, a decision maker might have a blue background where as a user might have a purple.This would help someone quickly glance at the map and see where they might want to focus their time or communication.

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10
heather_hansen
13 days ago
darkknight
darkknightExpert ⭐️
Company Person should be able to export the List ViewDiscovery

Now that we are on NXT, we are fully shifting our view in Gainsight to the Person/Company Person construct in place of SFDC Contacts.Previously though we had a Related List section on C360 that displayed the list of SFDC Contacts. Our end users would frequently use the Export function on that section:There does not appear to be an export option in the Company Person view:The only workaround I can see would be creating a Related List view off the Company Person, but this would not give them the ability to Create new persons and we don’t want two sections.This is a request to enhance this widget to have an export option.

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16315
kisha1515
13 days ago
jmyoung780
jmyoung780Contributor ⭐️⭐️
asked in Customer Communities (CC)
Can you add "past events" after the fact?

Can I add an event today Oct 30 with a date of July 31 so it shows up in the Past Events tab? I’ve done that but can seem to get it to show in the list.  It’s a Group Event and I am a member of the group (and Admin of the entire account) Is it a timing thing? Thanks in advance again everyone!  

91
DannyPancratz
13 days ago
jmyoung780
jmyoung780Contributor ⭐️⭐️
asked in Customer Communities (CC)
Embed YouTube Video in an Event (to view past events)

Is it possible to Embed YouTube Videos in an Event Description?  For past events, I’l like to make them available to watch the recording.  When I go the <> code area and paste the embed code, then click out, it’s removed and nothing changes.  Please and thank you in advance!Jamie

112
jmyoung780
13 days ago
manda.edmonds
manda.edmondsContributor ⭐️⭐️⭐️
Case expression/date optionNew Idea

It would be fantastic if we had the option to use dates (and dates from fields) in the case expressions of the Rules Engine. The use case for this would be analysis on data requiring a date to ultimately be the item produced (i.e., opportunity analysis, determine specific date, load to company).

13
8511
sarahmiracle
13 days ago
TMaier
TMaierHelper ⭐️
Add a "Cumulative" Config Toggle to Data DesignerNew Idea

I think I’ve made this suggestion elsewhere but I couldn’t find a post, so I’m writing it up here just in case. The idea: Please add a toggle to the scheduling config in Data Designer jobs for “Cumulative”. This toggle would cause the Data Designer job to append new records to the existing dataset on every run, vs overwriting the entire table with fresh data. As Data Designer continues to take a more prominent role in Gainsight, it has basically replaced using rules to load to a custom MDA when admins require a complex dataset. This is well and good - it’s basically the same, but the Data Designer job creates an MDA and schema for us. Awesome! There’s one major catch: DD can’t handle timeseries data collection, because it overwrites the old dataset on each run. This makes it unsuitable for “snapshot” style datasets, among other things - we’d have to fall back to the older method of routing data to a custom MDA via a rule for that. In order to elevate the utility of Data Designer to the

4
141
dayn.johnson
13 days ago
K
kevinwesley-lynchContributor ⭐️
asked in Customer Education (CE)
Using SCORM in CE and Milestones

I have seen some info on milestones in the community, but I do like how the Gainsight University has their courses setup: the learner cannot end/complete the course until they have clicked through all sections of the SCORM course. I wanted to know if anyone has the steps on how to mimic this in CE?I don’t have a quiz in all of my courses and when adding a milestone for SCORM, it says the learner must complete the SCORM activity with a minimum score %. Any help would be appreciated, even from the GS Uni team on how they accomplished this would be great.

191
jgasparro
13 days ago
jgasparro
jgasparroGainsight Employee ⭐️
posted in Customer Education (CE)
Leveraging Commerce to Monetize Your Training

 We are thrilled to announce the launch of our latest eLearning course: "Leveraging Commerce to Monetize Your Training". This course is designed specifically for educators, trainers, and content creators who are looking to unlock the financial potential of their expertise.About the Course: "Leveraging Commerce" provides a comprehensive guide on various strategies to monetize educational content and training programs. This course offers valuable insights into creating revenue streams from your courses.Check it out today! 

100
jgasparro
13 days ago
S
smartinContributor ⭐️
Adoption Scorecard v HealthScorecardNew Idea

Hi, returning from TSIA conference last week, and during a breakout session on how to drive customer adoption of your product, I realised that some of our health metrics where indeed focused on adoption and these are not neccessarily as important to the customer as measuring outcomes.. aand so I am considering creating two scorecards for each customer (subject to segmentation) Adoption Scorecard Customer Health Scorecard Intentions are that we can bring more metrics into measures but not dilute the impact of more as different alignment - Adoption is going to more focus during onboarding and Year 1 and then overides by measuring more of the value objections important to the customer… and any dip in adoption in Yr 2 - 3 can indicate a churn risk … Has anyone else taken this approach ? are there gotchas I am missing ? BTW, these are metrics fed via Snowflake connection from our DW, no extra efforts by our CSM 

0
10
S
13 days ago
heather_hansen
heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️
Horizon Rules - Multi-Select picklist IS NULL or IS NOT NULL filter optionNew Idea

This was also an issue in Bionic Rules, and still is in Horizon Rules.  I need to be able to filter for a Multi-select picklist being null.  I can workaround it, but it would be much simpler if I could use IS NULL like I can with other field types.  

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898
dayn.johnson
13 days ago

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