Recently active topics

This would affect all categories within a section.

Let’s say I create a user guide with say 20 sections (categories) for a product that has yet to launch. I want to “hide” all those categories from public view until we launch the product. Unfortunately, to make them visible publicly, I have to modify the permissions, one at a time. This is tedious and labor-intensive (and times a lot of time).

As a Gainsight NXT user it would be great to be able to have a direct link to the lead for CSQLs. Right now when I build reports for our CSQLs from the lead object, the only way for CSMs to get to the lead is to click on a link for the company and then navigate to the CSQL tab and then find the correct one to open. Would make a much smoother user experience if I can provide that link in a report and be able to open it up right from the report and get to the CSQL lead.

Right now, you have an option to sync participants daily, weekly, and monthly. We would like to send a quarterly summary out and it would be great to have the choice of quarterly added as well to this

I would like to have the option to add leaderboard widget( same widget as in the main page) in private communities so we can have separate leaderboards configured to each community.

There are a couple of improvements that our community (and our team) would like to see for the search options: Sorting results (eg by date, most liked, etc) Additional filters (eg solved, date range Sorting results Being able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too. Filters The big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowled

The dropdown needs to be as concise as possible, and one way to keep it short is to give an option to either Hide some child categories and only display the top parent categories, or Offer a multi-level view where the children categories can be offered as a nested slide out option

Ideas should have the same permission options as other categories: Visibile Create Topics Create Replies And questions like this show use cases for also a permission around who can vote. I can imagine use cases where a community might want to limit who can vote on ideas: Excluding staff users from voting Excluding staff/partners, just customers Excluding prospects

The addition of sections in the community content hierarchy is a big improvement. It has made it much easier to organize categories and guide users to the right content. Thank you. I would like section pages to support curated content like the category pages. A couple reasons for this: With the addition of sections, we move previously top-level categories under a section. Users accustomed to the curated content resources at the top of the category page are confused when the section containing the category lacks the curated content. Sections and categories should have the same capabilities to create a consistent experience for users and administrators. For example, every section and the categories within it may feature the same or similar curated content. I’m not looking for the curated content settings to be inherited by sub-categories. I’ll manage each section and category’s curated content independently. Thanks, ​@davetee

I have had several customers request an enhancement to the Outlook/Gmail plug-in feature. Some end-users do not like to have to click the Log To Timeline checkbox to ensure the email is logged to timeline. Sometimes they forget and it is extra clicks. The enhancement request would be to allow all emails to be automatically logged to timeline without requiring an end-user to check the checkbox. Perhaps we could create that as an administrative setting that could be enabled or disabled as desired?

If we make a new field on Customer Goals and use the rules engine to populate the field, it is not able to be “required” without support populating “soft deletes”. This causes an issue due to the timing, but additionally removed the ability for admins to manage the feature completely. Note - deleted Customer Goals do not show in report builder, so there is no way to identify. I had to open a support ticket to understand why I was getting this error even though my report was showing no records as null with the field I was attempting to require. It should be easier for us to evolve Customer Goals without needing to engage with support to run backend processes that appear to be addressed when running validations.

When viewing a dashboard, a user can maximize (expand the window to full size ) a standard report. However, for widgets, pie charts, etc. once the user opens the drilldown, there is no option to then maximize/view the drilldown report at full screen. Our users prefer visual data style reports within a dashboard and will utilize the drill down for details. Could drill down reports be given the options to maximize/expand to full screen?

I’m running a rule to load to Gainsight objects and when running a test, it all runs great! But when I push a full run (which I may wait for a scheduled run time to execute), it fails because not all of the required fields are added for the load to object. Can we please change the “Test Run” to actually test all of the validation rules on the actions. Thank you :)

If there were a way to select multiple Scorecard measures and click 'Renew' with the same score as last entry, that would be AMAZING! We have so many clients and many times the update needed is just a matter of renewing the current measures because things have remained consistent. This functionality would save so much time!

Hello Team, Thanks for introducing the new Home page. I have an enhancement request. When we add a filter on the home page, there is no option to rename the filter names.

When you make your community private, the only page that is visible for a non-logged in user is the login page. However this login page cannot be customized much; you can set a background and add a short text. It would be handy to be able to customize this login page further or create a custom page that can be made public where we'd be able to customize it with banners, widgets and texts that would introduce non-logged in user to the community and see if it is relevant for them to create/request an account.

As customer bases grow and resources remain limited, scaling Customer Success (CS) effectively has become a top priority for organizations. In our recent webinar on Digital Customer Success, we explored how companies can leverage digital-led strategies, automation, and a pooled CS model to drive efficiency while maintaining high-quality engagement. 🚀 Why Digital CS Matters: The Need for Scale Scaling CS is no longer a luxury but a necessity. As organizations onboard more customers, it becomes challenging to provide high-touch engagement to every account. A Digital CS approach allows teams to: ✅ Support the entire customer base efficiently through automated and structured programs✅ Provide a seamless and personalized experience even for smaller accounts✅ Improve visibility into customer health and engagement trends By balancing high-touch, mid-touch, and digital-led strategies, companies can ensure every customer receives value-driven interactions. 📊 The Power of a Pooled CS Model A P