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I couldn’t quite find a product request that matched, but there are several out there about allowing non-author of Timeline activities to be able to edit. I’d love to a configurable permission to either allow or disallow a user’s ability to edit Timeline activities not logged by that user. The use case for us is that CSMs log timeline activities in the future to reference a scheduled interaction. If CSMs leave or accounts change hands, that new account owner may need to edit the future scheduled timeline activity, to add Notes or adjust any other timeline details.

Ability to edit account name from timeline when wrong company is chosen from Gainsight Assist instead of deleting and creating another one.

To update the breakdown table in a report with no matching records (a frequent issue with 'CSM = Current User' filters), we must perform a cumbersome workaround: temporarily modify filters to display a record, run the report, adjust the breakdown, save, and then restore the original filters and logic. This process is highly inefficient. The breakdown table is only editable when the report displays at least one record Allowing breakdown updates without displayed records would be a much better user experience and save us some clicks and time. EG: Show header even if there are no records matching the criteria​​

It would be helpful to have the ability to deactivate any Manager or Admin profiles that are no longer needed. Currently, you can only delete their user profile, which in turn would delete any completion records that may also be tied to their profile. At this time, because I can’t deactivate the profile, or demote them to a learner (and then deactivate), I’m left with tweaking the email address on file, which is not an efficient method of managing active admins.

It would be useful if a user’s assigned properties were available on their user profile. It would save time when looking to confirm or validate properties on an individual user (since you wouldn’t have to go run a report based on properties, or visit the Assign Properties page). You’re already doing this with individual courses, hopefully it wouldn’t be a huge additional lift to provide it in the user profile, as well.

Hi there, It would be convenient to have an option to flag spam right in private messages. Here is the comment from the community members - https://community.miro.com/lounge-area-61/spam-in-miro-community-2372

I would like to be able to “stage” articles in their correct Categories for internal review. Also, we have “internal-only” product content that should reside in the same place as publicly accessible content (such as internal v. external release notes).

Hello Community! I’m you friendly Gainsight Support Agent, submitting this Feature Request on behalf of a customer: Some of our CSMs would like to add the calendar activity that goes back to 60 days and so but they are not able to see the calendar activity for more than 30 days back and they are not able to see calendar activity more than 60 days in the future also. Is there a way to change that or is it a limitation in Gainsight? Gainsight Support has verified that Calendar Widget in Gainsight Home will only show the last 30 days and the next 60 days' events; there is currently no way to change these values. The customer would like to be able to change these values or have a broader range of dates available to them. Please continue this discussion below and Upvote this Idea if you, too, think this Idea should be pursued! Thank you for your time. Emily Bell - Enterprise Technical Support Analyst

Like it is possible to customize the layout of the main landing page and custom pages it would be great to be able to customize the user experience in each community section and category.

Is it possible to add an option to the user profile so a user can delete their own account? I've seen this old topic about it, but after that there seems to be very little about it: We have a topic where users can request the deletion of their account, which works for now but it's not very efficient. If users have a button on their own profile to do it themselves (with a verification to avoid misuse) it would streamline the process.

The quote functionality on communities is rather basic. Would it be possible to improve it with some link capabilities? So that when you quote someone, you can click a part of the quote to go directly to the reply the quote came from? This would be very helpful in long topics where a user might quote something from a few pages back. Or when someone wants to quote a reply from a different topic altogether.

If a question has a best answer marked, that answer is shown at the end of the topic start message. Below that answer is a link that leads you straight to the actual reply. Would it be possible to get the same feature on pinned replies in conversations?

Hey - In the backend control for Community - if there was an embedded widget that would recommend “Best Answers”, to help community managers mark best answer on questions within their own community.

If I have collapsed the view of Sections and Categories to focus on just one, when I make edits to that visible Section (adding or editing a sub-Section or Category, for example), when the list re-loads, it should not re-expand everything. This is maddening.

I’d like articles within a category to be sorted in a logical order, by the title honoring standard alpha-numeric sorting. Should be able to select this on a Category level.

This would affect all categories within a section.

Let’s say I create a user guide with say 20 sections (categories) for a product that has yet to launch. I want to “hide” all those categories from public view until we launch the product. Unfortunately, to make them visible publicly, I have to modify the permissions, one at a time. This is tedious and labor-intensive (and times a lot of time).